General Problems Of Printing - Konica Minolta bizhub pro 950 User Manual

10
10.2

General problems of printing

The image controller does not respond to the print command
1
Check that the printing system is selected as the current printer.
– The printing system must be selected as the current printer on Windows before printing.
2
Check that the power switch of the copier is turned on.
3
Print the Test Page from Windows/Macintosh.
– When you cannot print a job from an application even though you can print a test print, contact a
system administrator or a service representative.
4
If the message "Error" is displayed, check that the control panel is in copy mode, not scanner mode.
Cannot select any media other than [Plain paper] from [Media]
1
For the PCL6 Driver, select [Default] from the [Basic] tab or [Cover Mode] tab to restore the default
setting.
2
Set [Paper Tray] to a setting other than [Auto].
A message requesting a paper size you did not specify is displayed
1
Cancel the job to change the paper size in the "Page (Paper) Setup" dialog on your application.
2
Touch and select the desired size displayed in the paper sizes area of the control panel, then press
[START]. The forced output will start.
You cannot print the test print
1
Check the LCD of the main body printer control panel.
– When "Ready to copy" is displayed on the LCD, go to Step 3.
– When a diagnostic message or an error message is displayed on the LCD, refer to the "User's Guide
(Copier)".
– When the LCD is blank, go to Step 2.
2
Press [POWER SAVER ON/OFF] on the control panel.
– When the main body printer is used in the Power Save mode, press this switch to show the LCD in
the Display mode.
3
Try to make a copy.
– When copying is available, go to Step 4.
4
Turn off the copier and wait for 10 seconds, then restart it. Print the test print again after the image
controller is ready.
– Contact your Konica Minolta service representative if you cannot print the test page after performing
the above procedures.
The print setting of a job does not correspond to the result of printing
% Check that the printer setting was not changed.
10-4
Troubleshooting
bizhub PRO 950 (Version 2)