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Troubleshooting
13.2
General Problems of Printing
The Print Controller does not respond to the Print command.
1
Check that the printing system is selected as the current printer.
–
The printing system must be selected as the current printer on Win-
dows before printing.
2
Check that the power switch of the copier is turned on.
3
Print the Test Page from Windows/Macintosh.
–
When you cannot print a job from an application even though you
can print a test print, contact a system administrator or a service
representative.
4
If the message "Error" is displayed, check that the control panel is in
copy mode, not scanner mode.
Cannot select any media other than [Plain paper] from [Media].
1
For the PCL6 Driver, select [Restore Defaults] from the [Paper] tab or
[Cover] tab to restore the default setting.
2
Set [Paper Source] to a setting other than [Auto].
A message requesting a paper size you did not specify is displayed.
1
Cancel the job to change the paper size in the "Page (Paper) Setup" di-
alog on your application.
2
Touch and select the desired size displayed in the paper sizes area of
the control panel, then press [START]. The forced output will start.
You cannot print the test print.
1
Check the LCD of the main body printer control panel.
–
When "Ready to copy" is displayed on the LCD, go to Step 3.
–
When a diagnostic message or an error message is displayed on
the LCD, refer to the operating manual of the main body printer
(copier).
–
When the LCD is blank, go to Step 2.
IC-203
13
13-2
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