The Document Cannot Be Fed Correctly; Document Size Cannot Be Acquired" Is Displayed; The Document To Be Scanned Is Too Short Or Too Long In Length - GRAPHTEC CS600 User Manual

6. TROUBLESHOOTING PROCEDURES

6.15 The document cannot be fed correctly

Cause
The document is fed at an irregular rate
(resulting in the images being scanned
unevenly) or stops feeding half way
through.
The document has been loaded at an
angle.
The thick document that has been inserted
is slipping, and cannot be fed. (CS600)

6.16 "Document size cannot be acquired" is displayed

Cause
The scanner failed to detect the document
size automatically.
A document that is thicker than 1.5 mm
has been loaded.
6.17 The document to be scanned is too short or too long
in length
Cause
Automatic document size detection was
used, but failed.
6 – 8
Remedy
The cause of this problem is often attributable
to the weight or length of the document. In
such cases, you should support the document
with your hand when you insert it into the
scanner, or try lowering the scanning speed,
or both.
Reload the document
Press the ITA key to raise the top cover.
Remove the document, and then reload it.
Remedy
Load the document again.
Select a user-defined document size or standard
size if the same problem occurs after a number
of retries.
The document size detection function is only
supported for thin documents
(less than 1.5 mm thick).
Select a user-defined document size or a
standard size.
Remedy
Load the document again. Select a user-defined
document size or standard size if the same
problem occurs after a number of retries.
CS600/CS500/IS200