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Smart Viewer User's Manual
Q) 'Extra users' message is displayed in live view.
A) It is displayed when there are excessive numbers of users viewing the video. You will be able to see the video
when any of current users disconnects from the server.
Q) 'No Signal' is displayed in live view.
A) Camera may be disconnected to Server. Connect a camera to Server.
Q) Frame rate of live view is getting low.
A) It is caused by slow network. Improve the network condition or cancel the real-time monitoring of vaccine
program if installed.
Q) Only live view is displayed without Internet Explorer.
A) Click ESC key to escape from Full Screen mode in Smart Viewer.
Q) I can't save images.
A) Make sure you have the permission to the folder. And check if you have enough space in hard drive.
Q) I can't save videos.
A) Make sure you have the permission to the folder. And check if you have enough space in hard drive.
Q) Video recording stopped by itself.
A) Video can be saved up to 10 minutes. It automatically stops recording if it exceed the 10 minutes. It also stops
recording when image size is modified, video codec is changed, or video input is removed. For network video
recorders, video input is removed when it is moved to other group. For network video servers or cameras, video
input is removed when the channel button is pressed.
8.4. Audio
Q) Audio is not played.
A) First check if Audio-In port is connected to an audio source, and then select the camera linked to the Audio-In
port on Smart Viewer. Check if Mute is activated. Check if the computer has the sound card driver properly
installed. Also check the level of speaker volume.
Q) I can't send audio to Server.
A) Sending audio from Smart Viewer to Server is only allowed to the user who used that feature for the first time.
Any other user can only receive audio from the server. Check if the computer has the sound card driver properly
installed. Also check the level of speaker volume
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