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Smart Viewer User's Manual
8.5. PTZ Function
Q) PTZ Control bar is not activated.
A) Connect to Server, and make sure PTZ set up is properly done on Admin menu.
Q) Clicking PTZ buttons doesn't work.
A) When network condition is not good enough, there may be some latency time in camera movement. Try Step
Mode if Move mode is currently set to Continuous.
Q) Advanced features for PTZ don't work.
A) Advanced features are only available for the supported cameras. Make sure the PTZ camera in use supports the
advanced features.
8.6. Relay Output
Q) Relay Output button won't be activated.
A) The second channel of Dual Stream can be controlled only after Primary channel is set up for Relay Output
control. Also make sure that Server is connected to the network.
Q) Relay Output button won't work.
A) Make sure that Server is connected to the network.
8.7. Others
Q) An error occurs if Internet Explorer is closed while Smart Viewer is working.
A) It can be caused if you're using Internet Explorer 6.0 together with Skype or FlashGet. You can work around the
issue by uninstalling Skype or FlashGet, or disable them in Internet Explorer's menu Tools > Manage Add-ons.
Also it can be resolved by upgrading to Internet Explorer 7.0 or later.
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