Calling Product Support; Finding Your Configuration Number; Finding Your Software And Firmware Version Numbers - Intermec CN50 User Manual

Chapter 4 — Troubleshooting and Maintaining the CN50

Calling Product Support

Finding Your Configuration Number

Finding Your Software and Firmware Version Numbers

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If you cannot find the answer to your problem in the
"Troubleshooting the Computer" section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you can call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
Serial number
•
• Firmware and software version numbers
• The language your custom application was written in and the tools
you used to create it
Consult your application developer for information on your custom
application.
To find the configuration number of your CN50:
• Look at the CN (configuration number) and SN (serial number)
fields on the label inside the battery compartment.
To find your mobile computer's software and firmware version
number:
1 Tap Start > Settings > About.
2 Tap the Packages tab to find software version numbers.
3 Tap the Build tab to find the firmware version.
CN50 Mobile Computer for Windows Mobile 6.1 User's Manual
to review technical information or to request