Troubleshooting The Cn50 - Intermec CN50 User Manual

Troubleshooting the CN50

Problems While Configuring the CN50
Problem
You cannot type a character on the keypad
or you can only type uppercase or
lowercase letters.
You press the Power key and nothing
happens.
You insert a microSD card and cannot
find the SDMMC Disk folder on the
CN50.
The Battery status LED is on.
CN50 Mobile Computer for Windows Mobile 6.1 User's Manual
Chapter 4 — Troubleshooting and Maintaining the CN50
Use this section to troubleshoot some common problems you may
experience with your CN50.
If you send the CN50 in for service, it is your responsibility to save the
computer data and configuration. Intermec is responsible only for
ensuring that the hardware matches the original configuration when
repairing or replacing the computer.
Solution
You may have locked a modifier key on the keypad.
Press the necessary key sequence to unlock the key. For
"Using the Keypad" on page 8
help, see
•
Make sure the backlight is on.
•
Make sure you have a charged battery that is
installed correctly. For help, see
Battery" on page 4
•
The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery.
•
Reset the CN50. For help, see
CN50" on page 79
•
The microSD card may not be installed correctly.
Insert the microSD card as described in Steps 2
"Installing a microSD Card" on
through 4 of
page 22
.
•
The microSD card may be damaged. Try another
microSD card.
•
If the battery status LED is a steady green, the
battery is more than 95% charged and computer is
on a charger.
•
If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
•
If the battery status LED is a steady red, the main
battery is on charge.
.
"Charging the
.
"Resetting the
.
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