Calling Product Support - Intermec CN4 User Manual

Chapter 4 — Troubleshooting and Maintaining the CN4

Calling Product Support

88
If you cannot find the answer to your problem in the
"Troubleshooting the Computer" section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Serial number
Operating system version
•
• SmartSystems Platform Bundle (SSPB) version
• Power management settings
• If you are using security, know the type (Funk or Microsoft) and
the full set of parameters
If you are using terminal emulation (TE), know the version and
•
protocol. If you are not using TE, know the language your custom
application was written in and the tools you used to create it.
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
To find your configuration number
Look at the label on the back of the computer.
•
to review technical information or to request
CN4 Mobile Computer User's Manual