Calling Product Support - Intermec CN50 User Manual

Chapter 9 — Troubleshooting and Maintaining the Computer
Problem
The computer appears to be locked up
and you cannot enter data.
You tap the screen and nothing happens.

Calling Product Support

96
If you cannot find the answer to your problem in the
"Troubleshooting the Computer" section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you can call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Serial number
• Operating system version
• SmartSystems Platform Bundle (SSPB) version
• If you are using security, know the type (Funk or Microsoft) and the
full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version and
protocol. If you are not using TE, know the language your custom
application was written in and the tools you used to create it.
CN50 Mobile Computer User's Manual for Windows Embedded Handheld 6.5
Solution
•
Press the Power key to turn off the computer, then
press the power key again to turn it on.
•
Cold boot the computer. For help, see
Booting the Computer" on page
•
Try reloading the firmware. For help, see
"Updating the System Software" on page
•
If the computer does not boot or reset, contact your
Intermec representative for help.
•
Align your screen. For help, see
Screen" on page 23.
•
Make sure the computer is not locked.
to review technical information or to request
"Cold
98.
85.
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