Intermec CN50 User Manual page 90

Chapter 4 — Troubleshooting and Maintaining the CN50
Problem
The computer appears to be locked up
and you cannot enter data.
You tap the screen and nothing happens.
Problems With Wireless Connectivity
Problem
The CN50 is connected to the network
and you move to a new site to collect data.
Your CN50 now shows you are not
connected to the network.
The CN50 appears to be connected to the
network, but the host computer is not
receiving any information from the CN50.
Problems While Configuring 802.1x Security
Problem
The CN50 indicates that it is
authenticated, but it does not
communicate with the host.
The CN50 does not appear to be
authenticating and a network connection
icon does not appear on the toolbar.
76
Solution
Power
•
Press the
press the power key again to turn it on.
•
Cold boot the CN50. For help, see
the CN50" on page 79
•
Try reloading the firmware. For help, see
"Updating the System Software" on page 69
•
If the computer does not boot or reset, contact your
Intermec representative for help.
•
Align your screen. For help, see
Touch Screen" on page 14
•
Make sure the CN50 is not locked.
Solution
Move closer to an access point or to a different location
to reestablish communications until you reconnect
with the network. Any data collected while out of range
is transmitted over the network.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user's
manual.
Solution
Make sure the CN50 IP address, host IP address, subnet
mask, default router are configured for network.
•
The CN50 may not be communicating with the
access point. Make sure the CN50 network name
matches the access point network name (SSID).
•
802.1x security network may not be active. Make
sure the server software is properly loaded and
configured on the server PC. See server software
documentation for help.
CN50 Mobile Computer for Windows Mobile 6.1 User's Manual
key to turn off the computer, then
"Cold Booting
.
"Aligning the
.
.