Reinstalling An Enterprise Scanner Agent - IBM Proventia Network Enterprise Scanner User Manual

Table of Contents

Reinstalling an Enterprise Scanner Agent

Introduction

Configuration

requirements

Procedure

IBM Proventia Network Enterprise Scanner User Guide, Version 1.3

Reinstall your Enterprise Scanner agent only if your attempts at troubleshooting do not

resolve a serious problem. You should contact IBM ISS Customer Support to try and

resolve the problem before you reinstall the agent.

Before you attempt to reinstall your agent, make sure you have read and

Important:

understand the information in "Preparing to Reinstall an Enterprise Scanner Agent" on

page 208.

After you reinstall an appliance, you must configure it as you would for an original

installation. If you saved a settings snapshot file, and downloaded it to your PC prior to

reinstalling the appliance, you can use Proventia Manager to upload that settings

snapshot file to the appliance, and then apply it. (See page 204.)

To reinstall the agent:

1. Turn off your appliance.

You cannot just reboot the appliance to initiate the installation.

Important:

2. Connect one end of the red crossover cable to the management port of the appliance,

and then connect the other end of the cable to an Ethernet port on the boot server

computer.

You must use the red crossover cable for this step. Do not use a hub or

Important:

switch because other servers on the network can interfere with the PXE boot server.

3. Plug the RJ45 connection of the blue RJ45-to-DB9 cable into the Console outlet on the

appliance.

4. Plug the DB9 connection of the blue RJ45-to-DB9 cable into the serial port on the back

of the boot server computer.

5. Insert the IBM Proventia Network Enterprise Scanner Recovery CD into the CD drive

of the boot server, and then reboot the boot server computer.

6. When the following message appears at the bottom of your screen, turn on your

appliance; but first be prepared to respond as explained in Step 7:

*** You may now boot your ES1500-esos via the network ***

*** Starting Terminal Emulator ***

*** Press Control-G to Exit and Reboot ***

The PXE boot server now acts as a terminal emulator for the appliance and displays

boot process messages.

7. Carefully watch the messages at the bottom of the screen, and then press

you see the following:

Press L to boot from LAN

Messages continue to appear for a few more screens.

If you do not press

Note:

happens, you must turn the appliance off, and then turn it back on again, to restart the

reinstallation.

If it appears that the boot server is not accepting input from your

Important:

keyboard, go to "Using terminal emulation" on page 210.

quickly enough, the appliance boots normally. If that