IBM Proventia Network Enterprise Scanner User Manual page 189

Task 6: Closing the
ticket
IBM Proventia Network Enterprise Scanner User Guide, Version 1.3
After the work outlined in the ticket has been completed, you can close the ticket in one of
two ways:
You can manually close the ticket by changing the status to Closed.
●
You can change the ticket status to Pending System Verification. If you select this status,
●
Enterprise Scanner and SiteProtector work together to determine when work items
have been completed.
Scans refresh vulnerability information and other system information that the
ticketing system checks. When Enterprise Scanner completes a scan, the ticketing
system can determine whether situations identified in earlier scans have been
remedied. After a scan verifies that the situation has been resolved, SiteProtector
closes the ticket.
Remediation Tasks
189