IBM Proventia Network Enterprise Scanner User Manual page 188

Chapter 13: Tracking and Remediation
Task 5: Reporting
on tickets
188
Item Description
Status Shows the ticket's current status.
Table 69: Ticket properties (Continued)
If you use Remedy to track tickets, you can view the tickets you created in
Note:
SiteProtector, but you must use the Remedy action request system to edit ticket details.
SiteProtector offers the following ticketing reports from the Reports tab:
Ticket Activity
●
Ticket Time Tracking
●
The following table describes the options for the Ticketing reports and the tabs that they
appear on:
Option
Share report with other
SiteProtector users
Display assigned users
Display category
Display status
Display priority
Assigned Users
Category
Status
Priority
Number of Records
Show Graph
Table 70: Ticketing report options
Tab Description
General Select this option to give other SiteProtector users
permissions to view the report you are running.
Display Select this check box if you want users who have been
assigned tickets to appear in the report.
Display Select this check box if you want custom categories
that are assigned to tickets to appear in the report.
Display Select this check box if you want the ticketing statuses
(New, Open, In Progress, and so on) to appear in the
report.
Display Select this check box if you want the ticket's priority
(Critical, High, Medium, Low) to appear in the report.
Filter Select the individual users that you want to appear in
the report. These users will appear in the report only if
If you selected the Display assigned users check
box on the Display tab.
Filter Select the categories that you want to appear in the
report. These categories will appear in the report only
if you selected the Display category check box on the
Display tab.
Filter Select the statuses that you want to appear in the
report. These statuses will appear in the report only if
you selected the Display status check box on the
Display tab.
Filter Select the priority values that you want to appear in
the report. These values will appear in the report only
if you selected the Display priority check box on the
Display tab.
Report Specify the number of records that appear in the report
Format from five to ALL records.
Report Select this check box if you want a graph to appear on
Format the report.
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