Silent Monitoring; Active Silent Monitoring - Siemens OpenScape Voice Operating Manual

OpenScape Voice functions
Step by Step
174

Silent Monitoring

If this function has been configured by service person-
nel and enabled for the destination phone, you can join
an active call of an internal station and listen in unno-
ticed (muted) or with the knowledge of the target sta-
tion (active).

Active silent monitoring

Station A and B are on a call. You want to listen to the
call but so that Station B does not notice but so that you
can still talk to Station A.
Your phone
internal or external station B
• You can hear and talk to station A.
• You can hear station B but cannot talk to him be-
cause he cannot hear you.
• Station A and B can hear and speak to each other.
^
Lift the handset.
j
Enter the code for active silent monitoring and the des-
tination number. You are connected to the call and can
listen. If necessary notify station A.
]
End the silent monitoring unnoticed by replacing the
handset.
internal station A