Silent Monitoring; Active Silent Monitoring - Siemens OpenScape Voice User Manual

OpenScape Voice functions
Step by step
162

Silent Monitoring

If this function has been configured by service person-
nel and enabled for the destination phone, you can join
an active call of an internal station and listen in unno-
ticed (muted) or with the knowledge of the target sta-
tion (active).

Active silent monitoring

Station A and B are on a call. You want to listen to the
call but so that Station B does not notice but so that you
can still talk to Station A.
Your phone
• You can hear and talk to station A.
• You can hear station B but cannot talk to him be-
cause he cannot hear you.
• Station A and B can hear and speak to each other.
^
Lift the handset.
j
Enter the code for active silent monitoring and the des-
tination number (see code table ! page 164). You are
connected to the call and can listen. If necessary notify
station A.
]
End the silent monitoring unnoticed by replacing the
handset.
internal station A
internal or external station B