Fixing Problems; Caring For Your Telephone; Troubleshooting; Contact Partner In The Case Of Problems - Siemens OpenScape Voice Operating Manual

Fixing problems

Caring for your telephone

• Never allow the telephone to come into contact with coloring, oily or
aggressive agents.
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
• Never use cleaning fluids containing alcohol or plastic-damaging deter-
gents to clean the telephone. The use of scouring agents is also forbid-
den.

Troubleshooting

Pressed key does not respond:
If the telephone is locked repdial keys cannot be used. This also applies
when emergency numbers or predefined numbers from the dial planed are
stored on them.
Check whether your telephone is locked ("Phone locked: Enter Password"
appears on the screen). If the phone is locked, unlock it.
The phone does not ring on call:
Check whether the ringtone is deactivated (see icon in the status bar on
the display page 29). If it is deactivated, activate the ringtone
You cannot dial a number:
Check whether your telephone is locked ("Phone locked: Enter Password"
appears on the screen). If the phone is locked, unlock it.
To correct any other problems:
First contact the relevant service personnel. Problems that cannot be cor-
rected should be referred to Customer Service.

Contact partner in the case of problems

Contact your administrator if a fault persists for more than five minutes, for
example.
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