Maintenance And Diagnostics - ETC Lighting Control Console User Manual

Maintenance and Diagnostics

D e e p C l e a r
{Deep Clear...} functions in much the same way that New does from the File menu or Reset
System does from the Clear menu (both are found within the browser). A deep clear is
automatically performed when new software is installed. Sometimes it is useful to perform a deep
clear between updates.
The advantage of deep clear is that you can clear all desk data before reloading the desk's current
state during boot. This is helpful if you are moving a new desk onto the network and don't want it to
suddenly take control of a system or if you somehow end up with a corrupt show file that is causing
issues upon boot.
It's worth noting that Deep Clear (like Reset System and File>New) does not reset any of the
settings in the Element Configuration Utility (ECU) like its operational mode or IP address settings.
Everything in the ECU remains as it was last configured.
S a v e L o g s . . .
Clicking on the {Save Logs...} button displays a dialog box prompting you to save the desk log files
for troubleshooting purposes. By clicking on the {Advanced} button, you can select or deselect any
of the various individual log files to be saved.
Clicking {Next} you will see a drop down menu to select the target export location from any
available write-enabled removable media such as a USB drive.
If you experience software problems with your system that we are unable to reproduce, sending
these log files to ETC Technical Services (see Help from ETC Technical Services, page 4) can help
us isolate the issue.
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Element Configuration Utility 239