Ethernet Network Interface Troubleshooting; Power-Up Troubleshooting - Genicom Intelliprint ML450 User Manual

6-30 GENICOM LN45 and Intelliprint mL450 User Guide

Ethernet Network Interface Troubleshooting

NOTE: 1: These faults are not necessarily hard faults. They only become hard faults when an attempt is
made to use the "faulted" device. For these errors, the printing can continue if one simply
avoids the problem. For instance, "tray trouble" faults usually indicate that the tray in question
has been removed. These errors are only treated as faults when there is no alternative action to
take. Your printer may be configured so that the problem is easily avoided. When the problem
cannot be avoided, the described faults will be displayed.
2: The Communications Error indicates an error that requires a service call. However, before
arranging for a service call, ensure that all associated cabling is correctly installed.
3: The Finisher errors are reported when an attempt is made to use the finisher.
Ethernet Network Interface Troubleshooting
This section offers various troubleshooting procedures and technical support advice for the Ethernet net-
work interface.

Power-Up Troubleshooting

There are several possible error situations if the unit does not display the welcome message or the LEDs do
not flash:
Publication No. GEG-99126
Message
Power-up diagnostic failure (hardware
failure)
The network interface boots but does
not try to load the Flash ROM code
Network Error: The ACT LED will blink
yellow 2-3 times per second
Genicom
Error Messages
Diagnosis/Remedy
Note which LED is blinking and its color, then
contact your dealer or Technical Support.
Briefly press the Test button on the network
interface's I/O panel. A network interface
configuration page will be printed. (To press the Test
button, you will need a pointed object - e.g. paper
clip.)
A. Make sure the Ethernet network cable is properly
connected and reboot the server.
B. If option A fails to resolve the problem, reload
Flash ROM. Refer to the Updating Software chapter
of the Ethernet Network Interface Reference
Manual.
Aug 01