Privacy Guard; Access Codes; Caller Actions - Cisco 7960 User Manual

Privacy Guard

Privacy Guard is a call screening service that works with Caller ID to identify all
incoming calls that have no Caller ID, such as calls that are Anonymous,
Unavailable, Out-of-Area, or Private. It forces callers to identify themselves by
entering an access code or recording their name in order to complete the call. You
will know who is calling and have four options for handling the call.

Access Codes

Privacy Guard provides the ability to create two kinds of access codes that you can
give to family members, friends or business associates to allow them to identify
themselves if they call and their caller ID is not available. You decide who gets
which code.
For phones with a display, access codes are shown on the display as shown:
Privacy Guard (<access code>)
The Access Code is a 3-digit code that, when required, is entered followed by the
# key. There is only one Access Code.
The Selective Caller List is a list of up to ten codes. Each cost must be 10-digits.
When required, a caller enters the code followed by the # key.
HINT: When creating the codes for the Selective Caller List, you want codes
that are easy for the caller to remember and use. If the code will be used for
an individual, you might want to use the phone number most commonly used
by that person. If it is for a group of people or a business, use a number that
will be easy for them to use and you to recognize, such as a main business
number.

Caller Actions

When Privacy Guard is enabled, calls that do not have any Caller ID information
are automatically answered and the caller hears an announcement followed by a
series of prompts.
The announcement explains you do not accept unidentified calls and that their
Caller ID information was not received. They are instructed to do one of the
following:
•
•
If they enter anything other than the menu options, they will be prompted two more
times to enter a valid menu option. If they do not select a valid option in the allowed
time, the call is dropped.
44 System Telephone Features
Press 1 to enter an access code.
Press 2 to record their name so that the call can be announced, .
Cisco 7960/7940 Telephone User Guide
620-05600230