Forwarding Calls; Manual Call Forwarding; System Forwarding - Mitel 5320 User Manual

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.
Call Forward Feature
Call Forward All Calls
Call Forward If No
Answer
Call Forward If Busy
Call Forward If No
Answer/Busy
To use Manual Call Forwarding:
1. Press the Fwd All button (5320/5330 IP Phone) or Forward button followed by the
2. Enter the extension number, or press the Outgoing button or the Outside menu button
To cancel a Manual Call Forwarding request:
NOTE

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your IP phone. You cannot program the System Forward destination. You can only turn
it on or off. Contact your system administrator for more information.
To turn System Forwarding on or off:
Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013
All incoming calls are forwarded.
All incoming calls are forwarded if
not answered. (The timer is set by
the system administrator.)
When your IP phone is busy, all
incoming calls are forwarded without
ringing.
All incoming calls are forwarded if
your IP phone is busy, or if you do
not answer.
menu button designation (5340 IP Phone), or dial the Manual Call Forwarding feature
code from the previous table. ENTER FORWARD DEST appears.
(5340 IP Phones only), and then dial the telephone number. On the 5340 IP Phone, you
can press the VOICE MAIL menu button to forward calls to the Message Center (voice
mailbox). FWD ALL CALLS TO <number> appears.
•
5320/5330 IP Phone: Press the Fwd All button, and then press #
lift the handset.
•
5340 IP Phone: Press Forward button, and then press the FWD OFF menu
button.
If the Configuration Assistant feature is enabled for your system, you can access a
voice guided configuration portal that provides easy-to-use, remote access to the
Call Forwarding feature. See
Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding
off.
Description
page 60 for details.
Call Features
Code/Menu Button
(5340 IP Phones only)
355
ALL
356
NO ANSWER
357
BUSY
358
NO ANSWER/BUSY
(Speaker), or
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