Forwarding Calls; Manual Call Forwarding; System Forwarding - Mitel 5360 User Manual

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.
To use Manual Call Forwarding:
To cancel a Call Forwarding request, do one of the following:
•
•
NOTE

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your IP phone. You cannot program the System Forward destination. You can only turn
it on or off. Contact your system administrator for more information.
To turn System Forwarding on or off:
Mitel ® 5360 IP Phone User Guide – Issue 1, June 2010
Call Forward Feature
Call Forward All Calls
Call Forward If No
Answer
Call Forward If Busy
Call Forward If No
Answer/Busy
1. Press the Forward button followed by the menu button designation, or dial the
Manual Call Forwarding feature code from the previous table. ENTER FORWARD
DEST appears.
2. Enter the extension number, or press the Outgoing button or the Outside menu
button, and then dial the telephone number. On the 5360 IP Phone, you can press the
VOICE MAIL menu button to forward calls to the Message Center (voice mailbox).
FWD ALL CALLS TO <number> appears.
Press Forward button, and then press the FWD OFF menu button.
Enter a Forward feature code, and then press #.
If the Configuration Assistant feature is enabled for your system, you can access a
voice guided configuration portal that provides easy-to-use, remote access to the
Call Forwarding feature. See
Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding
off.
Description
All incoming calls are forwarded.
All incoming calls are forwarded if
not answered. (The timer is set by
the system administrator.)
When your IP phone is busy, all
incoming calls are forwarded without
ringing.
All incoming calls are forwarded if
your IP phone is busy, or if you do
not answer.
page 51 for details.
Call Features
Code/Menu Button
355
ALL
356
NO ANSWER
357
BUSY
358
NO ANSWER/BUSY
Page 43