Mitel COMMUNICATION DIRECTOR 5320 User Manual
Communications director
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Summary of Contents for Mitel COMMUNICATION DIRECTOR 5320
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- Page 2 The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products.
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Page 3: Table Of Contents
Adjust the Viewing Angle ... 4 USING YOUR DEFAULT PHONE WINDOW AND KEYS... 5 Getting Started with Your Phone ... 5 5320 IP Phone Default Window and Keys ... 6 ABOUT YOUR PHONE APPLICATIONS ... 7 Using the Settings Application ... 7 Using the Call History Application... - Page 4 5320 IP Phone – User Guide Enable PC Connectivity ... 16 PROGRAMING FEATURES ON YOUR KEYS ... 17 Tips on Programming Features ... 17 Features available for programming on programmable keys... 17 Applications available for programming on programmable keys ... 18 Program Feature Keys Using the Settings Application...
- Page 5 Message Waiting Indicator ... 42 Messaging - Advisory ... 43 Messaging - Callback ... 43 Messaging - Cancel Callback ... 44 Messaging - Cancel All Callbacks ... 44 Music ... 45 Night Answer ... 45 5320 IP Phone – User Guide - v -...
- Page 6 5320 IP Phone – User Guide Override (Intrude) ... 45 Paging... 45 Phone Lock... 46 User PIN ... 47 Record-a-Call... 48 Speak@Ease... 48 Speed Call ... 49 Tag Call ... 49 Timed Reminder ... 50 Trunk Flash... 50 - vi -...
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Page 7: About Your Phone
The 5320 also features a Mitel Unified Communicator® (UC) Express application, which is a PC- based desktop programming tool that allows you to easily configure your phone from your Personal Computer (PC). -
Page 8: Elements Of Your Phone
(MESSAGE): provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox. Note: The Ring/Message indicator also flashes when messages are waiting. - 2 - 5320 IP Phone – User Guide arty... -
Page 9: Ring/Message Indicators
The Settings application does not support resiliency. Your logs, contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP. 5320 IP Phone – User Guide it means that - 3 -... -
Page 10: Tips For Your Comfort And Safety
For a low-angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches. 5320 IP Phone – User Guide - 4 -... -
Page 11: Using Your Default Phone Window And Keys
USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5320 IP Phone’s default phone window and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the Applications key to access your phone’s applications and settings. -
Page 12: 5320 Ip Phone Default Window And Keys
5320 IP Phone Default Window and Keys Feature 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5320 provides three softkeys. -
Page 13: About Your Phone Applications
ICP programming. Text Size: Allows you to specify the font size (large or small) for the 5320 IP Phone. Programmable Keys: Use to assign features to the Programmable Keys that are available in the Phone application. -
Page 14: Using The Call History Application
PC-resident UC Express application. About 5320 IP Phone: This screen displays the software release. Using the Call History Application Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered. -
Page 15: Review Call Log Icons
4. You are prompted to confirm the delete. Press Delete. at the bottom of the set to display details for another log. key, press Help, and press Key Icons. key and then press Call History. - 9 - 5320 IP Phone – User Guide... -
Page 16: Getting Help
3. Press Close. Tips for Setting up Your Phone After you receive your 5320 IP Phone, use the options in the Settings application to customize your phone. After customizing your phone, press the Applications verify the settings are correct. Now, you are ready to begin using your phone. -
Page 17: Customizing Your Phone
Note: When a text entry window is open, you cannot use the dial pad for dialing. Characters at the bottom of the set to move the cursor forwards or backwards - 11 - 5320 IP Phone – User Guide Using the On-screen... -
Page 18: Using The On-Screen Keyboard To Enter Information
Application language for the phone defaults to English. The Language window displays "(name of the selected language)(Unsupported)". at the bottom of the set to move the cursor key. - 12 - 5320 IP Phone – User Guide... -
Page 19: Specify Display Contrast
4. Press the Contrast keys to adjust the contrast of your screen. Press Save. Note: Press Cancel at any time to exit this application without making any changes. (UP) or (DOWN). key. - 13 - 5320 IP Phone – User Guide... -
Page 20: Specify Audio Feedback Options
2. Press Settings. 3. Press Text Size. 4. Select Large Text or Small Text. 5. Press Save. key. Press Turn Off. Press Volume + or Volume – Press Play Error Tone key. - 14 - 5320 IP Phone – User Guide Action... -
Page 21: Specify Call Notification Behavior
If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. If the phone is idle, this action adjusts the contrast. key. (DOWN) . (DOWN). - 15 - 5320 IP Phone – User Guide... -
Page 22: Enable A Screen Saver
5. Press Save. Note: You can use UC Express for easy PC-based programming of the labels on your phone. For more information on setting up the UC Express Application, see the Unified Communicator Express User’s Guide on http://edocs.mitel.com. (DOWN). key. key. -
Page 23: Programing Features On Your Keys
Call Back Headset Make Busy Campon Override Direct Page Do Not Disturb Single Flash Double Flash 5320 IP Phone – User Guide Program Feature Keys Using the Setting Program Phone Application) Default Label Speed Call Music Night Ans Acct Verified... -
Page 24: Applications Available For Programming On Programmable Keys
Analog Line Applications available for programming on programmable keys Application Applications List Call History Call Forwarding Help Settings Call Info 5320 IP Phone – User Guide Default Label Meet Me Msg Waiting Emergency Tag Call Privacy Rls Swap Release Call Hist... -
Page 25: Program Feature Keys Using The Settings Application
3. Press Programmable Keys. 4. Press the key you wish to program. 5. If Features are displayed, press View Applications. 6. Select the desired application. 7. Press Save. 8. Press Close. key. key. - 19 - 5320 IP Phone – User Guide... -
Page 26: Clear Programming From A Key
To clear the feature or application programming from a key: 1. Press Applications 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to clear. 5. Press Clear Key. 6. Press Close. key. key. - 20 - 5320 IP Phone – User Guide... -
Page 27: Making And Answering Calls
6. Do one of the following: To make the call, press the Call softkey. To edit the entry, press the Backup softkey. To exit, press Cancel or Superkey (if programmed). 5320 IP Phone – User Guide - 21 -... -
Page 28: Answer A Call
To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. (SPEAKER). (SPEAKER). - 22 - 5320 IP Phone – User Guide... -
Page 29: Auto-Answer
To end a call, do one of the following: Press (Cancel) Press the Hang Up softkey. Wait for the caller to hang up. 5320 IP Phone – User Guide Programming Features on Your Keys - 23 - for instructions on... -
Page 30: Call Handling
(that is, while the Mute key is lit) the call remains muted until you hang up. (MUTE) light turns ON. (MUTE) light turns OFF. - 24 - 5320 IP Phone – User Guide... -
Page 31: Transfer
To Split a Conference and speak privately with the original party: Press the Split softkey. Add Held To move a call on hold to another line appearance: 1. Press an available line key. (CANCEL). (CANCEL). - 25 - 5320 IP Phone – User Guide... -
Page 32: Swap
1. Launch Applications and press Call Forwarding Press the Forwarding feature key. 2. If a number is already programmed, you can Press Activate to enable forwarding to the current number 5320 IP Phone – User Guide - 26 -... -
Page 33: Programming Call Forwarding Using Profiles
No Answer Int: forwards internal phone calls redirects your calls after several rings if you don't answer No Answer Ext: forwards external phone calls redirects your calls after several rings if you don't answer 5320 IP Phone – User Guide Call Forwarding application, you can enable - 27 -... -
Page 34: Activate Call Forward
6. Press Close. CANCEL CALL FORWARD To cancel Call Forward: 1. Press the Applications 2. Press Call Forwarding. 3. Press Profiles. 4. Press None setting. 5. Press Activate. 6. Press Close. key. key. - 28 - 5320 IP Phone – User Guide... -
Page 35: Using Other Features
ACD-enabled set, LOGGED OUT is displayed. To log in as an ACD agent: 1. Press Superkey. 2. Press Yes. 3. Enter your Agent ID, using the key pad. 4. Press Enter. The text, LOGGED OUT disappears. 5320 IP Phone – User Guide - 29 -... -
Page 36: Attendant Call Hold - Remote Retrieve
To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 5320 IP Phone – User Guide - 30 -... -
Page 37: Call Forward - End Chaining
Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. 5320 IP Phone – User Guide - 31 -... -
Page 38: Call Park
# to retrieve the longest parked call. Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup. 5320 IP Phone – User Guide - 32 -... -
Page 39: Campon
Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone. 5320 IP Phone – User Guide (TRANS/CONF) hardkey - 33 -... -
Page 40: Direct Paging - Handsfree Answerback Disabled
Answerback Enabled" elsewhere in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone. 5320 IP Phone – User Guide (MUTE) once. The MUTE key light flashes to indicate To answer the Direct Page 1. -
Page 41: Direct Voice Call
2. Dial the appropriate feature access code. 3. Dial the extension you want. 4. Speak to called party. 5320 IP Phone – User Guide To answer the Direct Page (indicated by single burst of tone): 1. Check that MUTE is ON solid. -
Page 42: Do Not Disturb
Analog Line key you have programmed. Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location. For more information, contact your System Administrator. 5320 IP Phone – User Guide icon. - 36 -... -
Page 43: Group Listen
2. Press Direct Page or dial the appropriate feature access code. 3. Do one of the following: To page your prime page group, press #. To page a specific page group, dial the page group directory number. 5320 IP Phone – User Guide - 37 -... -
Page 44: Group Presence
The LED associated with the key is steady lit when the member is present and off when absent. To leave a group: 1. Lift the handset. 2. Do one of the following: Press the Group Presence feature key to join the group associated with the key. 5320 IP Phone – User Guide - 38 -... -
Page 45: Handoff - Personal Ring Groups
Press the Handoff key. To Pull an in-progress call from another member of the PRG: Lift the handset (optional if the device supports hands free operation). Press the Handoff key. 5320 IP Phone – User Guide - 39 -... -
Page 46: Headset Operation
To mute your headset microphone: Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: Press the (MUTE) key. The light turns OFF. 5320 IP Phone – User Guide - 40 -... -
Page 47: Hot Desking
To remotely log out a Hot Desking phone: 1. Dial 111. 2. Dial the Hot Desk User Directory number that you want to log out. 3. Press the Logout command key. 4. Press the Confirm command key. 5320 IP Phone – User Guide - 41 - icon. -
Page 48: Hot Desk - Pin Change
Once you have programmed a key to MWI, this key is always enabled. To use MWI to contact the extension that left a message: Press the key you have programmed to MWI. 5320 IP Phone – User Guide - 42 -... -
Page 49: Messaging - Advisory
You can check for messages from a remote station: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Remote Msging?" appears. 3. Press the Yes softkey. 5320 IP Phone – User Guide (MESSAGE). - 43 -... -
Page 50: Messaging - Cancel Callback
3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. 5320 IP Phone – User Guide - 44 -... -
Page 51: Music
2. Wait for an answer. Paging To use Paging: 1. Lift handset. 2. Press the key that you have programmed to Page. 3. Dial the Paging zone number (if required). 4. Make the announcement. 5320 IP Phone – User Guide - 45 -... -
Page 52: Phone Lock
Press the Phone Lock feature key or enter the Phone Unlock Feature Access code. Enter your user PIN to unlock the set. Note: If a user PIN has not been assigned, enter # when prompted for the PIN to unlock the phone. 5320 IP Phone – User Guide - 46 -... -
Page 53: User Pin
7. Press Enter. 8. At the prompt to verify the PIN, re-enter your new PIN again. The set confirms successful or failed completion. 9. Press Superkey to end the Superkey session. 5320 IP Phone – User Guide - 47 -... -
Page 54: Record-A-Call
Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands. -
Page 55: Speed Call
If the call was successfully tagged, Thank You is shown on the display; otherwise, Not Allowed is displayed. Note: Tag Call can be used on active two-party calls only. Calls on hold and conference calls cannot be tagged. 5320 IP Phone – User Guide Application. - 49 -... -
Page 56: Timed Reminder
1. Press the key you have programmed to Flash. Note: You can program a key to single flash or double flash. 2. Wait for dial tone. 3. Dial the Centrex feature access code. 5320 IP Phone – User Guide - 50 -... - Page 57 5320 IP Phone – User Guide - 51 -...
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