N8800-063E/064E NEC Express5800/320Lc/320Lc-R User's Guid 1st Edition Updated 4-2005 856-124966-901-A...
The NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.
Keep this User's Guide handy for quick reference when necessary. SAFETY INDICATIONS To use NEC Express5800 Series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers, and actions taken to prevent them;...
SYMBOLS USED IN THIS USER'S GUIDE AND WARNING LABELS Attention Indicates a risk of an electric shock. Indicates a risk of an injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke. Indicates a general precaution or warning that is not defined herein.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Trademarks NEC EXPRESSBUILDER, NEC ESMPRO, and NEC Express5800/ft series are trademarks of NEC Corporation. Stratus is a registered trademark of Stratus Technologies Bermuda Ltd. Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation in the United States and other countries.
(5) NEC assumes no liability arising from the use of this product, nor any liability for incidental or consequential damage arising from the use of this manual regardless of (4) above.
This chapter describes how to make settings of built-in basic input/output system. It also describes factory-shipped parameters. Chapter 5 Installing and Using Utilities This chapter describes features and operating procedures of a standard utility “NEC EXPRESSBUILDER.” It also describes procedures to install and operate various software programs contained in its CD-ROM. Chapter 6 Maintenance This chapter describes maintenance procedures and use of maintenance tools.
Keep the accessories in a safe place. You will need them when you perform setup, addition of options, or replacement of failed components. To check NEC EXPRESSBUILDER components, see the attached list. Be sure to fill out and mail the software registration card that is attached to your operating system.
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CONTENTS PREFACE............................i ABOUT THIS USER'S GUIDE ......................ii Chapter 1 Precautions for Use..................1-1 WARNING LABELS ........................1-2 Tower Model ..........................1-2 Rack-mount Model........................1-4 PCI/CPU Modules........................1-6 PRECAUTIONS FOR SAFETY ....................1-7 General .............................1-7 Use of Power Supply and Power Cord ..................1-9 Installation, Relocation, Storage and Connection..............1-10 Cleaning and Handling of Internal Devices ................1-12 During Operation ........................1-13 Rack-mount Model.........................1-14...
NEC ESMPRO Manager ....................... 5-27 Maintenance of NEC Express5800/ft series ................5-43 NEC MWA ∼ MANAGEMENT WORKSTATION APPLICATION ∼ ........5-73 Servers to be remotely managed by NEC MWA ..............5-73 Remote Management Configuration for the Server without Console........5-73 Chapter 6 Maintenance ....................
Test Items ..........................6-7 Startup and Exit of System Diagnosis ..................6-7 OFF-LINE MAINTENANCE UTILITY..................6-9 Starting the Off-line Maintenance Utility.................6-9 Features of Off-line Maintenance Utility .................6-9 RELOCATING/STORING THE NEC Express5800/ft series ............6-11 Chapter 7 Troubleshooting ..................7-1 TO LOCATE THE ERRORS......................7-2 ERROR MESSAGES ........................7-3 Error Messages by LED Indication ..................7-3...
viii PCI MODULE ........................... 8-27 Precautions ..........................8-28 Removing PCI Module......................8-29 Installing PCI Module ......................8-31 PCI BOARD ..........................8-33 Installing PCI Board ......................8-34 Removing PCI Board ......................8-39 Replacing PCI Board ......................8-40 Setup of Optional PCI Board....................8-41 Appendix A Specifications ..................
Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server.
Precautions for Use WARNING LABELS Warning labels are placed in certain parts of the system so that the user stays alert to possible risks (Do not remove or damage these labels). If some label is missing, about to peel off, or illegible, contact your sales agent. Tower Model The figures below show locations of the labels on the tower model server.
Precautions for Use Label A Label B Label C Label D Label E CAUTION This unit uses multiple power supply cords. Disconnect all power supply cords prior to Servicing this system...
Precautions for Use Rack-mount Model The figures below show locations of the labels on the rack-mount model server. Label A Label B Label B Label C Label C Label D Label E...
Precautions for Use Label A Label B Label C Label D Label E CAUTION This unit uses multiple power supply cords. Disconnect all power supply cords prior to Servicing this system...
Precautions for Use PCI/CPU Modules PCI Module Label A CPU Module Label A Label A...
NEC assumes no liability for any accidents or damage to physical assets resulting from the use of this equipment in such systems or facilities.
Precautions for Use CAUTION Prevent water or foreign objects from getting into the equipment. Do not let water or foreign objects (e.g., pins or paper clips) enter the equipment. There is a risk of a fire, electric shock, and breakdown. When such things accidentally enter the equipment, immediately turn off the power and unplug the cord.
Do not use nonconforming power cords. Use the power cords specified by NEC. If the rated current is exceeded, there is a risk of a fire. You also have to observe the following prohibitions to prevent an electric shock and a fire caused by damages of the cords.
1-10 Precautions for Use Installation, Relocation, Storage and Connection WARNING Disconnect the power cord(s) before installing or removing the equipment. Be sure to power off the equipment and unplug its power cords from the wall outlet before installation/relocation. All voltage is removed only when the power cords are unplugged.
Do not use any non-designated interface cable. Use only interface cables designated by NEC; identify which component or connector to attach beforehand. If you use a wrong cable or make a wrong connection, there is a risk of short-circuit that could lead to a fire.
1-12 Precautions for Use Cleaning and Handling of Internal Devices WARNING Do not disassemble, repair, or alter the server. Unless described herein, never attempt to disassemble, repair, or alter the equipment. There is a risk of an electric shock or fire as well as malfunction. Do not look into the CD-ROM drive The CD-ROM drive uses a laser beam.
Precautions for Use 1-13 During Operation CAUTION Do not pull out a device during operation. Do not pull out or remove a device while it works. There is a risk of malfunction and injuries. Do not touch the equipment when it thunders. Unplug the equipment when it threatens to thunder.
1-14 Precautions for Use Rack-mount Model CAUTION Do not attempt to install the server yourself. To avoid a risk of injuries, users should not attempt to install the equipment into a rack. Installation should be performed by trained maintenance personnel. <...
Before turning off the power or ejecting a disk, make sure that the access LED is off. When you have just turned off the power, wait at least 30 seconds before turning it on again. Once you have turned on the server, do not turn it off until the "NEC" logo appears on the screen.
It is recommended to use NEC's genuine option products. Some competitors’ products are compatible with this server. However, servicing for trouble or damage resulting from such a...
You are strongly recommended to buy a special type of software or service to avoid such trouble. For details, contact your sales agent. NEC shall not be accountable for such data leakage caused by your failure to take necessary measures.
1-18 Precautions for Use DISPOSAL OF EQUIPMENT AND CONSUMABLES When you dispose of the main unit, hard disk drive, floppy disks, CD-ROMs, optional boards, etc., you need to observe your local disposal rules. For details, ask your municipal office. IMPORTANT: For disposal (or replacement) of batteries on the motherboard, consult with your sales agent.
See “Error Messages” in Chapter 7 to check if there is a relevant symptom. If yes, take measures as instructed. Certain software programs are required for operation of NEC Express5800/ft series. Check if these programs are properly installed. Use a commercially available anti-virus program to check the server.
1-20 Precautions for Use Advice for Your Health Prolonged use of a computer may affect your health. Keep in mind the following to reduce stresses on your body: Sit in a good posture Sit on your chair with your back straight. If the desk height is appropriate, you will slightly look down at the screen and your forearms will be parallel to the floor.
Chapter 2 General Description This chapter describes what you need to know to use the NEC Express5800/ft series. Refer to this chapter when you want to know about certain components and how to operate them.
Off-line Maintenance Utility NEC Management Workstation Application (NEC MWA) Ready-to-use Easy and Fine Setup Quick cableless connection: hard disk, NEC EXPRESSBUILDER (system setup CPU module, and PCI module (hot-swap utility) supported) SETUP (BIOS setup utility) Fast!UTIL (SCSI device utility) Fault-tolerant Feature...
NEC Express5800/ft series detects status changes, errors and other events and notifies the Windows Event Log of these events. If you use an alarm notification tool, you can configure NEC Express5800/ft series to notify you when certain events occur.
NEC Express5800/ft series automatically maintains data as the current data. Automatic detection and notification of faults NEC Express5800/ft series detects and sorts out all events such as general status changes and faults, and notifies Windows Event Log of these events.
IDs, they are easy to distinguish. In-service repairing You can repair or replace a failed module even if NEC Express5800/ft series is operating. Partition structure On this product, the first logical drive will be in the following state when the setup by...
General Description HOW THE OPERATING SYSTEM SEES THE CPU MODULES On NEC Express5800/ft series, the CPU modules are redundantly configured but only the processors installed on the primary side are shown. How CPU modules appear on Device Manager Device Manager shows as many CPUs as the number of physical CPUs.
General Description NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below: Front View Tower model Rack-mount model...
General Description Front bezel A door that covers internal components. You can lock it with the included security key. Key slot Insert the security key in this slot to unlock the front bezel. Stabilizers Parts for stabilizing a tower-model unit. Casters Wheels for moving a tower-model unit.
General Description Front View (inside) Tower model Rack-mount model...
2-10 General Description PCI module (for group 1) A module that includes a PCI board and LAN controller. PCI module (for group 2) A module that includes a PCI board and LAN controller. CPU module (for group 1) A module that includes a CPU (processor) and memory (DIMM). CPU module (for group 2) A module that includes a CPU (processor) and memory (DIMM).
General Description 2-11 Rear View CPU module (for Group1) PCI module (for Group2) CPU module (for Group2) PCI module (for Group1) Tower model PCI module (for Group1) PCI module (for Group2) CPU module (for Group1) CPU module (for Group2) Rack-mount model...
2-12 General Description Serial port A connector Connected to a device that has a serial interface. For maintenance use only. AC inlet B (for Group1) PC socket for plugging a power cord (for Group1). If you desire to make the PCI module for Group1 primary, use this inlet to connect the power cord first.
General Description 2-13 CPU Module Group 1 and group 2 have the same configuration. Module handle Cooling fan CPU module board CPU socket #2 (additional) AC inlet (in the back) Back panel connector (in the back) CPU socket #1 (standard) DIMM Power unit Power backboard...
2-14 General Description CPU module board Group 1 and group 2 have the same configuration. Cooling fan connector LED connector Power connector CPU socket #2 CPU socket #1 DIMM sockets (Slots #1 to #6 from left. Add memory modules in pairs: #1 and #2, #3 and #4, #5 and #6.) *This section only describes connectors that are used for replacing parts or upgrading.
General Description 2-15 PCI Module Group 1 and group 2 have the same configuration. Cooling fan Power unit AC inlet (in the back) The AC cable in the module which is connected to the AC inlet cannot be used for other purposes.
2-16 General Description PCI module board Group 1 and group 2 have the same configuration. SCSI connector (external) Configuration jumper pin Battery (lithium battery) Cooling fan connector Power connector IDE connector Power switch connector LED connector SCSI connector (internal) Chassis Board Layout Rack-mount model Back panel Backplane...
The table below shows indications of the BMC status LED and their meanings. TIPS: If the server has the NEC ESMPRO or Off-line Maintenance Utility installed, you can view the error log to identify the cause of a trouble. When you want to restart the server, perform a shutdown if the OS allows you to shut down the system.
2-18 General Description LED indications Description Action Primary Secondary Amber Detected a fatal If LCD displays some error message, temperature error. refer to the error message list (see Chapter 7). Check if dust is accumulated on internal fans and confirm that the fan cables are connected firmly.
General Description 2-19 LED indications Description Action Primary Secondary BMC is being dumped. Wait for a while. After a while, the BMC status LED on the primary will go off. Both BMCs are out of Check if both PCI modules are order.
2-20 General Description PCI Module Status LEDs Disk Access LED The PCI module has three LEDs. Combined, the three LEDs show the status of the PCI modules and hard disks. See “NAMES AND FUNCTIONS OF COMPONENTS” (page 2-7) for the locations of LEDs. (1) Status LED 1 of both PCI modules are off PCI#1 PCI#2...
General Description 2-21 PCI#1 PCI#2 Status DISK Status DISK Description Action LED 2 Access LED 2 Access Green Green/ Amber Green/ i) There is an error in Make sure that the option PCI the option PCI board or board is properly mounted and the PCI module board cables are properly connected connected or mounted...
2-22 General Description (2) Status LED 1 of both PCI modules are red PCI#1 PCI#2 Status DISK Status DISK Description Action LED 2 Access LED 2 Access On standby (AC power After turning on the power, is supplied through the wait for the OS to start.
General Description 2-23 PCI#1 PCI#2 Status DISK Status DISK Description Action LED 2 Access LED 2 Access Green The PCI module 1 is Wait for the OS to start. After performing diagnosis the OS starts, check the (Diag). status LEDs and then take the AC power is not appropriate actions.
2-24 General Description CPU Module Status LEDs 1/2 The CPU module has two LEDs. Combined, the two LEDs show the status of CPU modules: See “NAMES AND FUNCTIONS OF COMPONENTS” (page 2-7) for the locations of LEDs. CPU#1 CPU#2 Description Action Status Status...
General Description 2-25 CPU#1 CPU#2 Description Action Status Status Status Status LED1 LED2 LED1 LED2 Amber AC power is not Check if the power cord is supplied to the CPU connected correctly. module 2. Check the condition of breaker The CPU module 1 and UPS.
2-26 General Description PCI Board Slot Status LEDs (P1, P2, P3) To show the status of PCI board slots, each PCI module has three status LEDs. Description Action indications PCI board is mounted The system operates normally. correctly and operates in duplex mode.
When you power on NEC Express5800/ft series and the access LEDs do not illuminate green, remount the hard disks. LAN Connector LEDs Two LAN ports (connectors) located in the back have two LEDs each.
2-28 General Description BASIC OPERATION This section describes basic operation procedures of NEC Express5800/ft series. Locking and Unlocking the Front Bezel The front bezel covers built-in components of the server such as the POWER switch, CD-ROM drive, and hard disks.
General Description 2-29 Rack-mount Model The rack-mount model server is equipped with a detachable front bezel. Detach Follow the steps below to detach the front bezel: Insert the security key into the slot and turn it with a little pressure to release the lock. Release Lock Hold the right side of the front bezel lightly and pull it open.
General Description Power ON To power on NEC Express5800/ft series, press the POWER switch located on the front panel. Follow the steps below to turn on the power. (A rack-mount model is shown here for convenience of explanation. However, the steps are the same for a tower model except that the modules are mounted vertically.)
2-31 Power OFF Follow the steps below to turn off the power. If NEC Express5800/ft series is plugged to a UPS, see manuals included with the UPS or the application that controls the UPS. Perform a normal shutdown from Windows Server 2003.
CPU modules, keyboard, mouse, etc. It also shows startup messages for various BIOS setup utilities. According to the factory default settings, the “NEC” logo appears on the display while POST is being performed. (To view POST’s details, press Esc.)
General Description 2-33 Flow of POST This section walks you through how POST is performed. When you power on the system, one selected CPU/PCI module will start up. POST will be performed on this selected CPU/PCI module. Memory check starts. A message appears at the upper left of the screen to show that the basic and expanded memories are being counted.
2-34 General Description Upon completion of POST, the password entry screen appears prior to OS startup. The password entry screen will appear after the normal termination of POST only if you have set a password in the BIOS setup utility “SETUP.” You can enter a password up to three times.
General Description 2-35 Floppy Disk Drive A USB floppy disk drive is attached to the main unit. It allows you to read and write (save) data using floppy disks. The USB floppy disk drive accepts the following types of floppy disks: 2HD floppy disk (1.44MB) 2DD floppy disk (720KB) Drive letter of floppy disk drive...
To format a floppy disk, see your OS manual. If you power on or restart NEC Express5800/ft series with a floppy disk left in the drive, the server will access the floppy disk to start the system. Unless a system exits on the FD, the server will be unable to start.
Data loss could also be caused by faulty operation and computer trouble. To avoid such possible data loss, it is recommendable to back up important data regularly. (Be sure to make back-up copies of the disks that are included with NEC Express5800/ft series.)
General Description CD-ROM Drive NEC Express5800/ft series has a CD-ROM drive on the front panel. It is a device used to read data from a CD-ROM (compact disc read-only memory). Compared to a floppy disk, a CD-ROM allows for larger volume and fast data readout.
2-39 Use of CD-ROM Observe the following when you use a CD-ROM on NEC Express5800/ft series: As for a disk such as a noncompliant “copy-protected CD,” we shall not guarantee that you can use a CD player to play it with this server.
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Chapter 3 Windows Setup and Operation This chapter describes setup procedures to make NEC Express5800/ft series ready for use.
Windows Setup and Operation DISK OPERATIONS NEC Express5800/ft series duplicates disks to secure data by using “Disk Management” or the “Rapid Disk Resync (RDR) function”. This section describes operations such as configuration of dual settings to disks and replacement of disks.
Hard Disk Configurations that can be built on the NEC Express5800/ft series In the NEC Express5800/ft series, all volumes need creation of mirror disks. You can create mirror disks only on the dynamic simple volume as shown in the table below.
Windows Setup and Operation The pairs of mirror disks as shown above can be created by selecting hard disks whose target IDs are identical in the disk properties, which are displayed through [Disk View]. The following explains how to confirm the target ID: Click [Start] →...
Follow the procedures below to configure a volume mirror. IMPORTANT: Set mirror to the disks whose Target IDs are identical. For details, see “Hard Disk Configurations that can be built on the NEC Express5800/ft series (page 3-3).” Click [Start] - [Administrative Tools] then [Computer Management].
Windows Setup and Operation Select and right-click a disk, and then execute [Convert Dynamic Disk…]. On the [Convert to Dynamic Disk] dialog box, select the disk and click [OK]. Right-click the volume of the dynamic disk to mirror and click [Add Mirror…].
Windows Setup and Operation IMPORTANT: Clicking [Add Mirror] displays the [Logical Disk Manager] dialog box, but there is no problem. Click [OK]. If the server is rebooted during mirror generation, mirroring will not be completed. Do not reboot the server until the mirroring process is completed. The volume status changes to “Resynching”.
Windows Setup and Operation Confirming if Paired Disks are Mirrored Properly Check the following to confirm that the mirror is configured properly: • Is disk mirroring completed successfully? Disk mirroring is completed properly if the volume layout is [Mirror], and the status is [Healthy] on the [Disk Management] window.
Windows Setup and Operation Breaking mirror Follow the procedures below to break the mirror of volumes. The procedures to break a mirror on C drive are discribed here. Click [Start] - [Administrative Tools] [Computer Management]. The [Computer Management] window will appear.
3-10 Windows Setup and Operation Importing Data Disks This section describes a procedure to import a data disk using Disk Management. IMPORTANT: If you import the disk used as a boot disk on another system, it becomes impossible to boot from the disk. Insert the disk to import.
Windows Setup and Operation 3-11 In the [Foreign Disk Volumes] dialog box, check the volumes to import, and click [OK]. The disk import is completed if the disk status changes from “Foreign” to “Online”.
3-12 Windows Setup and Operation Extending Data Volume Size This section describes a procedure to extend a volume size using Disk Management. IMPORTANT: It is not possible to extend boot volume. As it is not possible to extend mirror volume, a mirror volume is extended in the following order: [Remove Mirror] - [Extend Volume] - [Add Mirror].
Windows Setup and Operation 3-13 On the [Select Disks] dialog box, enter the amount of space to extend and click [Next]. (In this case, 1500MB is added.) Check the settings on the [Completing the Extend Volume Wizard] dialog box and click [Finish].
3-14 Windows Setup and Operation Configure the mirror of the extended volume.
[Cautions for using the RDR function] RDR can be set only to the disks inserted into the built-in slots of NEC Express5800/ft series. Be sure to specify RDR to all disks inserted to the built-in slots and make duplex settings.
3-16 Windows Setup and Operation The disks which RDR has been set can only be used in the system with the ft control software ver.3.0 or later. If the system is shut down (or restarted) while the mirror is broken, or a long time (30 hours or longer) has passed after the mirror is broken, the mirror resynchronization target will be the entire disk.
Windows Setup and Operation 3-17 created by RDR. On the models supporting RDR, right-click a disk on the tree to display the menu for setting RDR. By looking at the tree, you can know which disk corresponds to which disk of the Windows’ [Disk Management] and whether RDR is set to the disk. For example, in the case of the disk highlighted in the figure above: Disk (Harddisk1 LUN2 PLEX1) (1) Corresponds to the number of Windows’...
3-18 Windows Setup and Operation Start [RDR Utility]. IMPORTANT: If the inserted disk does not appear on the tree, from the menu of [RDR Utility], select [Action(A)] and click [Refresh(R)] or press F5 to update the display after awhile. The display of [RDR Utility] is not updated automatically. Therefore, update it by clicking [Refresh(R)] from [Action(A)] or pressing F5 on the menu after performing operations described below.
Windows Setup and Operation 3-19 Insert a disk to set duplex configuration into the corresponding slot. (In this example, a disk is inserted into the Slot 2 of the PCI module for Group2.) On the left tree on [RDR Utility], right-click the disk which was inserted in the previous step and click [Add RDR Virtual Disk].
3-20 Windows Setup and Operation If the system is rebooted during synchronization, the process cannot be completed. Do not restart the system until the synchronization is completed. When the [Op State: State] of [RDR Virtual Disk x](x=1,2,3) becomes [Duplex] and [Status] becomes [None], the disk synchronization is completed.
Windows Setup and Operation 3-21 Removing duplex configuration of RDR disks This section describes how to remove duplex configuration from the disk with RDR setting. In the example below, the duplication setting of the disks in the Slot 2 of the PCI modules for Group 1 and for Group 2 is removed.
3-22 Windows Setup and Operation Remove the RDR setting from the disk in the corresponding slot (the Slot 2 of the Group2) in the same manner. IMPORTANT: A partition on the disk where the RDR setting is removed is not assigned a drive letter. To use the partition, assign a drive letter using [Disk Management].
Windows Setup and Operation 3-23 When [Op State: State] becomes [Duplex], the resynchronization is completed. Verifying RDR disks Follow the steps below to check if the disk synchronization by RDR is being performed normally. TIPS: The verification process is automatically performed every 12 hours. The duration may vary depending on the disk size or load, but the verification process completes in a few seconds.
3-24 Windows Setup and Operation Replacing Failed Hard Disk Drives Follow the procedure below to locate and replace the failed hard disk. The failed hard disk should be replaced with new device with the server powered-on. How to Locate Failed Disks 1.
Windows Setup and Operation 3-25 Procedures to Replace Failed Disks Models that do not support the RDR function When a failure occurs on a disk mirrored by volume using [Disk Management], follow the steps below to replace the disk. IMPORTANT: To remove a disk due to a failure, etc., compare [Disk Management] and [RDR Utility] to determine the disk to remove.
3-26 Windows Setup and Operation Right-click a volume that has “!”, and remove mirror. After checking to see the “Missing” disk is selected, click [Remove mirror]. At Drive (F), [Mirror] and [Failed Redundant] will change to [Simple] and [Healthy]. Right-click a disk with “x”, and select [Remove Disk].
Windows Setup and Operation 3-27 Similarly, delete the other [Missing] disk. Insert new disks. They will appear on [Disk Management]. If any uninitialized disk is inserted, right-click the disk and initialize it.
3-28 Windows Setup and Operation Select and right-click a disk, and then select [Convert to Dynamic Disk]. IMPORTANT: If [Foreign] appears, execute [Convert to Dynamic Disk] after [Convert to Basic Disk] is executed. Open the disk’s properties to check the target IDs. In the following figures, disks are configured as: Disk 1: Target ID 1 Disk 2: Target ID 2...
Windows Setup and Operation 3-29 Disk 4 Disk 5 IMPORTANT: Hard disks are numbered from “0” at the OS startup according to the position they are inserted. When you increase a hard disk while the system is running, it will be given a number that is not used for any disks. However when you restart the system, the old disk numbers will not be retained and disks are re-numbered according to the hard disk position.
3-30 Windows Setup and Operation Similarly, make settings of Disk 2 and Disk 5. Upon completion of synchronous processing, recovery is completed. Models supporting the RDR function This section explains the procedure for replacing a disk, which is duplexed by the RDR function at disk level when a failure occurs to the disk.
Windows Setup and Operation 3-31 1) If the HDD has no partition/volume, the LED remains illuminating green. The [Op State: State] status of both HDDs shown in the RDR Utility changes to “Duplex”. After the Disk LED of both HDDs are illuminated green and the [Op State: State] status changes to “Duplex”, right-click the HDD inserted in the step 3 in the RDR Utility, and execute the “Resynchronize This Disk”...
3-32 Windows Setup and Operation The mirroring between the HDDs in the corresponding slots will start. Confirm the Disk LED and the HDD status change as follows: The Disk LED of the HDD Transition of the Disk LED Replaced HDD Green ->...
IMPORTANT: <NEC Express5800/ft series-specific precautions> One CD-ROM drive for each PCI module (total of two CD-ROM drives) is installed in NEC Express5800/ft series. If those CD-ROM drives’ N-codes are different, the drive letter assigned to the CD-ROM drive may be changed (reassigned) when the secondary PCI module becomes the primary module at startup.
3-34 Windows Setup and Operation DUAL LAN CONFIGURATION The NEC Express5800/ft series builds a dual LAN configuration by using "Stratus emb-82559 10/100 Enet Adapter" (100Base) and "Stratus emb-82544GC Copper Gigabit Adapter" (1000Base) mounted as standard on the PCI module. Overview The dual LAN configuration is of two types.
When the option boards are used, perform 3 to 5 in the same manner, replacing [Stratus emb-82559 10/100 Enet Adapter] with the following. N8804-001P1: [Stratus AA-U51500 10/100 Enet Adapter] N8104-84: [Stratus AA-U57000 Fiber Gigabit Adapter] N8104-103: [NEC 8490XT Copper Gigabit Adapter]...
3-36 Windows Setup and Operation Click [OK]. The [Intel(R)PROSet II] dialog box closes after a while, and the settings become effective. IMPORTANT: The [Digital signature not found] dialog box may appear (several times). If it appears, click [Yes]. After the settings of dual configuration, “Intel(R) Advanced Network Services Virtual Adapter”...
Status AA-U51500 10/100 Enet Adapter (100BASE-TX) Status AA-U57000 Fiber Gigabit Adapter (1000 BASE-SX) NEC 8490 XT Copper Gigabit Adapter (1000 BASE-T) You will then see the dialog box on the right of this paragraph. This is because one of two teamed adapters constituting dual configuration is removed.
Status AA-U51500 10/100 Enet Adapter (100BASE-TX) Status AA-U57000 Fiber Gigabit Adapter (1000 BASE-SX) NEC 8490 XT Copper Gigabit Adapter (1000 BASE-T) Right click [Team #1:Adaptive Fault Tolerance Mode] and select [Remove]. At that time, the dialog box shown on the right is displayed. This is a message for confirmation, so click [Yes] button.
Windows Setup and Operation 3-39 Click the [OK] button on the [Intel PROSet II] dialog box, close it, and make a setup effective. The dual LAN will be canceled.
3-40 Windows Setup and Operation CHECK THE DUPLICATING OPERATION OF MODULES This section describes how to check if the system runs properly after system installation or reinstallation. Evaluate Startup and Stop of PCI Modules This section describes how to confirm the continuous system operation by failover after stopping the primary PCI module.
3-41 Stop the operation of a PCI module using the ft server utility. Select [Start] - [All Programs] - [NEC ESMPRO Agent] - [ft server utility] to start the ft server utility. Then, from the ft server utility, select [PCI Module] then the primary PCI module from the [FTSever] tree on the left pane, and click [Down] of [Bring Up/Bring Down].
3-42 Windows Setup and Operation IMPORTANT: If BrightStor ARCserve 2000 or Backup Exec is installed, the tape will not be recognized due to the failover of the PCI module. Thus be sure to stop the services before starting the PCI module. Start [Services] from [Administrative Tools] of [Control Panel].
Use the ft server utility to stop the operation of a CPU module to remove. From [Start], select [All Programs], [NEC ESMPRO Agent] then [ft server utility] to start the ft server utility. Then, from the ft server utility, select [CPU Module] then the CPU module to...
3-44 Windows Setup and Operation When you stop the operation of a CPU module, the indications of the status LEDs change as follows. Below denotes that the only one CPU module is operating. [Indications of status LEDs] CPU module#1 CPU module#2 (Stopped)* (Operating) CPU module status LED1...
ESMCommonService ESRAS Utility Service ESMPS The above programs are necessary for the NEC Express5800/ft series operation. Do not stop these services. When minimizing the number of operating service programs temporarily is required (for system disk backup using backup software, etc), the following service programs may be stopped:...
Chapter 4 System Configuration This chapter describes Basic Input Output System (BIOS) configuration. When you install the server for the first time or install/remove optional devices, thoroughly read this chapter for better understanding and correct setups.
System Configuration SYSTEM BIOS ~ SETUP ~ The SETUP utility is provided to make basic hardware configuration for the server. This utility is pre-installed in the flash memory of the server and ready to run. The server is configured with the correct parameters using the SETUP utility and shipped in the best conditions.
System Configuration Starting SETUP Utility Powering on the server starts POST (Power On Self-Test) and displays its check results. If the NEC logo is displayed, press Esc. After a few seconds, either of the following messages appears at bottom left on the screen depending on your system configuration.
System Configuration Description of On-Screen Items and Key Usage Use the following keyboard keys to work with the SETUP utility. (Key functions are also listed at the bottom of the screen.) Indicates the current menu Setup item menu Online help window Indicates there Parameter (high-lights upon selection) menu...
The following describes examples of configuration required to use software-link features or for system operations. Link with Management Software To control power supply of the server with NEC ESMPRO Manager via the network Select [System Hardware] → [AC-LINK] → [StayOff]. To use the management PC with "NEC MWA" installed for remote operations Remote operation via LAN Select [Advanced] →...
To display POST check results Select [Advanced] → [Advanced] → [Boot-time Diagnostic Screen] → [Enabled]. You can also press Esc while the NEC log is on the screen to display POST check results. To control from the HW console Remote operation via LAN Select [Advanced] →...
System Configuration Memory To check the installed memory (DIMM) status Select [Advanced] → [Memory Information] and check the status indications. Saving the Configuration Data To save the BIOS configuration data Select [Exit] → [Save Changes & Exit] or [Save Changes]. To discard changes to the BIOS configuration data Select [Exit] →...
System Configuration Menu and Parameter Descriptions The SETUP utility has the following six major menus: Main Advanced Security System Hardware Boot Exit To configure detailed settings of functions, select a submenu from the above menus. Below describes configurable functions and parameters and the factory settings displayed in the screen for each menu.
System Configuration Available options in the Main and descriptions are listed below. Option Parameter Description Your Setting Processor Type Intel®Xeon™Processor Indicates the type of the installed CPU (view only). Indicates the clock speed of the Processor Speed 2.80GHz installed CPU (view only). Cache RAM 512KB Indicates the cache RAM size...
4-10 System Configuration Advanced Move the cursor onto "Advanced" to display the Advanced menu. There is no configurable item on the Advanced menu screen below. Display each sub menu and make settings on the sub menu screen. Select an option with the " " mark and press Enter to display its submenu.
"RomPilot" is a BIOS feature for communications with the NEC Management Workstation Application (NEC MWA). To use the NEC MWA for management of the server, select "Enabled" for "RomPilot Support.” Use of the RomPilot features requires setups for the NEC MWA.
4-12 System Configuration Processor Information Select "Processor Information" on the Advanced menu to display the following screen. Phoenix BIOS Setup Utility Advanced Processor Information Item Specific Help Processor 1 Type: xxxxxxxx Processor 2 Type: xxxxxxxx Change Values F1 Help Select Item F9 Setup Defaults Esc Exit Enter Select...
System Configuration 4-13 Memory Information Select "Memory Information" on the Advanced menu to display the following screen. See the table below for setup options on the screen. Option Parameter Description Your Setting DIMM #1- #6 Size – Indicates the size of memory installed on DIMMs 1 (#1) to 6 (#6).
4-14 System Configuration Peripheral Configuration Select "Peripheral Configuration" on the Advanced menu to display the following screen. Phoenix BIOS Setup Utility Advanced Peripheral C nfi guration Item Specific Help Disables serial port 1 Serial Port A: [3F8, IRQ 4] or sets the base Serial Port B: [2F8, IRQ 3] address/IRQ of...
OS upon detection of an error. (For details, see “Behavior at Occurrence of Error” in Chapter 2.) Enable this function if NEC ESMPRO Agent is installed on the OS. Disable this function if NEC ESMPRO Agent is not installed or when you install the OS.
4-16 System Configuration Option Parameter Description Your Setting POST Pause 1 -  - 20 Specify the POST monitoring time period during Monitoring boot-up restriction. Time-out ]: Factory-set IMPORTANT: When connecting a Fibre Channel disk array device, change the set value of "Boot Monitoring Time-out Period"...
System Configuration 4-17 See the table below for setup options on the screen. Option Parameter Description Your Setting On Board SCSI Disabled Enable or disable expansion of SCSI BIOS on the motherboard. [Enabled] On Board LAN 1, 2 Disabled LAN1: Enable or disable 10/100BASE LAN controller on the [Enabled] motherboard.
4-18 System Configuration Keyboard Features Select "Keyboard Features" on the Advanced menu to display the following screen. The NumLock submenu allows you to make keyboard settings. Phoenix BIOS Setup Utility Advanced Keyboard Features Item Specific Help Selects Power-on state NumLock: [Auto] for Numlock.
System Configuration 4-19 Security Move the cursor onto "Security" to display the Security menu. Phoenix BIOS Setup Utility Main Advanced Secu rity System Hardware Boot Exit Item Specific Help Supervisor Passwo d is Clear User Password is Clear Supervisor Password Set Supervisor Password [Enter] controls access to the...
4-20 System Configuration IMPORTANT: User password setup is not available before Supervisor password setup. Do not set any password before installing the OS. See the table below for setup options on the screen. Option Parameter Description Your Setting Supervisor [Clear] Indicates Supervisor password setup status (view Password is only).
System Configuration 4-21 System Hardware Move the cursor onto "System Hardware" to display the System Hardware menu. To make a selection for "Thermal Sensor", "Wake On Event", and "Console Redirection", first select a desired option and press Enter to display its submenu. See the table below for setup options on the screen.
4-22 System Configuration The table below lists how selections for "AC LINK" determine the power status of the server when the power supply to the server restarts. Parameter State before powered off Stay Off Last State Power On In service Out of service (DC power: Off) Forced shutdown * Pressing the POWER switch for over four seconds shuts down the power to the server.
System Configuration 4-23 Wake On Events Select "Wake On Events" on the System Hardware menu and press Enter to display the following screen. Phoenix BIOS Setup Utility S ystem H ardw are System Hardware Wake On Events Item Specific Help Enables Wake On LAN Wake On LAN: [Enabled]...
4-24 System Configuration Console Redirection Select "Console Redirection" on the System Hardware menu and press Enter to display the following screen. Phoenix BIOS Setup Utility System Hardware Console Redirection Item Specific Help If enabled, the console Serial Port Address: [Disabled] will be redirected to this port.
System Configuration 4-25 ft Memory Select "ft Memory" on the System Hardware menu and press Enter to display the following screen. See the table below for setup options on the screen. Option Parameter Description Your Setting Size Size of ft Memory is specified (MB) Start Address Shows the start address of ft Memory (view only)
You can change the boot device order using ↑ or ↓ and + or –. Move the cursor to select the device by ↑ or ↓, and then change the priority using + or –. IMPORTANT: Specify the device boot order as shown above to start the NEC EXPRESSBUILDER.
System Configuration 4-27 Exit Move the cursor onto "Exit" to display the Exit menu. Phoenix BIOS Setup Utility Main Advanced Security System Hardware Boot Exit Item Specific Help Save Changes & Exit Exit Without Saving Changes Exit System Setup and Get Default Value save your changes to Load Previous Value...
4-28 System Configuration Get Default Value Select this option to restore all default values (factory-set values) of the SETUP utility. The following screen appears: Setup Confirmation! Load default configuration now? [Yes] [No] Select "Yes" to restore default values. Select "No" to return to the Exit menu screen. IMPORTANT: The default value slightly differs from the factory-set value.
The controllers installed in each module must be configured individually. Fast!UTIL of the latest version is installed in the NEC Express5800/ft series. Accordingly, the setting screen may be different from that described in this document. See the online help or contact your sales agent for the setting items different from those in this document.
4-30 System Configuration Start Procedure Start Fast!UTIL in the procedure below: Turn on the power of the server. The start message appears on a screen in the middle of POST. Press Q and Ctrl together. Fast!UTIL is started. IMPORTANT: Press these keys before message "QLogic Adapter using IRQ number x"...
System Configuration 4-31 Select the proper adapter. IMPORTANT: The adapter "QLA12160 Ultra3 2000" is used for built-in hard disk. Do not select it. Highlight the displayed item with the cursor keys and press Enter. Select Host Adapter Adapter Type I/O Address QLA12160 Ultra3 2000 xxxxxxxxxxxxxxxxxxxxxxxx...
4-32 System Configuration Configuration Settings If you select "Configuration Settings" from the "Fast!UTIL Options" menu, the screen for setting the configuration appears. Configuration Settings Host Adapter Settings SCSI Device Settings SCSI Bus Settings Autoconfigure SCSI Device Selectable Boot Settings Restore Default Adapter Settings Raw Nvram Data Host Adapter Settings If you put the cursor on "Host Adapter Settings"...
System Configuration 4-33 SCSI Device Settings If you put the cursor on "SCSI Device Settings" with keyboard cursors (↓ and ↑) in the "Configuration Settings" menu and press Enter, the screen for setting the information on the device connected to the host adapter appears. The table below shows the parameters of the setting items and their factory settings.
4-34 System Configuration SCSI Bus Settings If you put the cursor on "SCSI Bus Settings" with keyboard cursors (↓ and ↑) in the "Configuration Settings" menu and press Enter, the screen for setting the information on the SCSI bus of the host adapter appears.
System Configuration 4-35 Selectable Boot Settings If you put the cursor on "Selectable Boot Settings" with keyboard cursors (↓ and ↑) in the "Configuration Settings" menu and press Enter, the screen for setting the information on the start from the device connected to the host adapter appears. Submenu item Parameter Description...
4-36 System Configuration Scan SCSI Bus If you select "Scan SCSI Bus" from the "Fast!UTIL Options" menu, the list of devices connected to each SCSI bus is displayed in the order of SCSI IDs. The information to be displayed includes the device manufacturer, product name and firmware revision.
Select either "Reboot System" or "Return to Fast!UTIL" and press Enter. Setting List for Optional SCSI Device If you add an optional SCSI device, do not change the factory settings of built-in SCSI controller. For information on optimal SCSI devices for NEC Express5800/ft series, contact your sales agent.
4-38 System Configuration FORCED SHUTDOWN AND CLEAR Read this section if your server does not operate as expected, or if you want to return all setup values to those made at shipment. Forced Shutdown Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not work.
System Configuration 4-39 Clear CMOS / Password (Configuring Motherboard Jumpers) With the pre-installed SETUP utility, you can set desired passwords to protect data stored on the server from unauthorized user access. If you forget the passwords, you can clear them by following the procedure described in this section.
How to Clear CMOS Power off the NEC Express5800/ft series and unplug the both power cords. Remove the both PCI modules (#1 and #2) from the NEC Express5800/ft series (see “Removing PCI Module” on page 8-29). Open the top cover of the PCI Module #1.
Mount the PCI Module #1 again to NEC Express5800/ft series (see “Installing PCI Module” on page 8-31) and plug the power cord to the AC inlet B (for Group1). Likewise, mount the PCI Module #2 to NEC Express5800/ft series and plug the power cord to the AC inlet A (for Group2).
4-42 System Configuration Shortly after you connect the both power cords, the BMC status LED of PCI Module #2 will start to blink. When the BMC status LED goes off, the clear information of the PCI Module #1 is reflected to the PCI Module #2. CHECK: The BMC status LED blinks to show that synchronous processing is being performed between the two modules.
How to Clear Passwords Power off NEC Express5800/ft series and unplug the both power cords. Remove the both PCI modules (#1 and #2) from the NEC Express5800/ft series (see page 8-29 “Removing PCI Module”). Open the top cover of the PCI Module #1.
“Installing PCI Module”) and plug the power cord to the AC inlet B (for Group1). (The POWER Switch LED will be turned on.) Likewise, mount the PCI Module #2 to the NEC Express5800/ft series and plug the power cord to the AC inlet A (for Group2).
Chapter 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER CD-ROM that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER.
The NEC EXPRESSBUILDER, integrated setup software, can automatically detect the hardware connected to an NEC Express5800/ft series machine to advance the processing. The hardware subject to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation.
Then operate the server remotely from the management PC by using the items in the menu. IMPORTANT: Don’t use this CD-ROM on computers other than NEC Express5800/ft series with which it is packaged (including other NEC Express5800 models). Otherwise, a breakdown may result.
Installing and Using Utilities NEC EXPRESSBUILDER Top Menu The NEC EXPRESSBUILDER top menu is used for the setup of hardware and the setup and installation of OS. Start Start the NEC EXPRESSBUILDER top menu following the procedure below: Turn on the powers of peripherals and the power of the server in this order.
Installing and Using Utilities Setup The setup program is exclusively used for your server to perform automatic setup operations within the range from the settings of internal parameters and states of hardware to the installation of Windows Server 2003, Enterprise Edition and several utilities. Use the setup program if hard disks are used with a partition different from that at purchase, or if OS is reinstalled.
Installing and Using Utilities Tools The Tools Menu is used to start each of the several utilities stored in the NEC EXPRESSBUILDER CD-ROM individually for manual setup by operator. Use the Tools Menu to provide settings that the setup program cannot do automatically or detailed settings. Also use the Tools Menu when system diagnosis is performed or a support disk is created.
Allow you to make settings of BMC (Baseboard Management Controller) to use its report functions and remote control from the management PC. Help Indicates the descriptions on several features of the NEC EXPRESSBUILDER. Return to the Top Menu Indicates the NEC EXPRESSBUILDER top menu.
IMPORTANT: Don’t use this CD-ROM on computers other than NEC Express5800/ft series with which it is packaged (including other NEC Express5800 models). Otherwise, a breakdown may result. To use the consoleless feature, make sure that keyboard is not connected to the server. When a keyboard is connected, the consoleless feature is disabled because the NEC EXPRESSBUILDER determines that the server has a console.
Installing and Using Utilities Menu Items Only the menu items available in consoleless operation are extracted from the NEC EXPRESSBUILDER Top Menu. See the NEC EXPRESSBUILDER Top Menu described earlier for each function. See the "NEC EXPRESSBUILDER Top Menu". Shows detailed explanation of each function.
TIPS: Master Control Menu requires Microsoft Windows 95 (or later) or Windows NT 4.0 (or later). To read documentation (HTML and PDF files) in the NEC EXPRESSBUILDER CD-ROM, the HTML browser (Microsoft Internet Explorer Version 5.0 (or later) or Netscape Communicator Version 4.0 (or later)), and Adobe Acrobat Reader Version 4.05 (or later) are...
NEC Express5800/ft series system management applications "NEC ESMPRO Manager" and "NEC ESMPRO Agent" are bundled to accessory CD-ROM "NEC EXPRESSBUILDER." This manual describes the functions and features provided by NEC ESMPRO Manager and NEC ESMPRO Agent and the notes on their operations.
5-12 Installing and Using Utilities Effects of using NEC ESMPRO Manager and Agent NEC ESMPRO Manager and NEC ESMPRO Agent have sufficient effects on a variety of needs in versatile and complicated system environments. Detection of server fault − NEC ESMPRO Agent collects a variety of fault information on NEC Express5800 series systems to identify the states of the systems.
NEC ESMPRO Manager and NEC ESMPRO Agent can set the threshold for each source in the server. If the value of a source exceeds the threshold, NEC ESMPRO Agent reports the alert to NEC ESMPRO Manager.
Management of Server Operation Status NEC ESMPRO Agent manages and monitors a variety of components installed in the server. You can view the information managed and monitored by NEC ESMPRO Agent on the data viewer of NEC ESMPRO Manager. NEC ESMPRO Agent also manages and monitors all the components and conditions required to keep the server reliability at a high level such as hard disks, CPU, memory, fans, power supply, and temperature.
5-15 Monitoring (Management) of NEC Express5800/ft series NEC Express5800/ft series is a fault tolerant system. It can continue the operation even if a major component fails. NEC Express5800/ft series improves the system availability with the hardware, NEC ESMPRO, and system software functions.
Installing and Using Utilities Collective Management of Distributed Servers The excellent GUI provided by NEC ESMPRO Manager allows servers on a network to be managed collectively. The management screen is designed in the Explorer format to indicate the components in a server hierarchically for effective server management.
Installing and Using Utilities 5-17 Data Viewer The data viewer indicates the server source configuration information in the Explorer format. In addition, it changes the status color of the failed server component. This enables you to identify the failed portion. Alert Viewer The Alert Viewer manages fault reports sent from servers together.
Installing and Using Utilities NEC ESMPRO Agent Device ID in Alert Report Some NEC Express5800/ft series reports use unique device IDs which correspond to the devices listed in the table below as the device identification information. Device name Device ID...
Power supply unit on SCSI enclosure 2 11/40/100 The figure below shows the actual locations of the device names displayed on the NEC ESMPRO screen. In the case of the tower model, modules are mounted vertically instead of horizontally. PCI module1 SCSI enclosure1 (SCSI 1 –...
Dual registration of event logs At some types of errors, two event logs may be registered for a single occurrence. (However, in the case of NEC ESMPRO Manager, one log is reported for one occurrence.) Such errors are as follows:...
Because the NEC Express5800/ft series detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the value set for "Line fault occurrence rate" of a [LAN] tab of [NEC ESMPRO Agent properties] in the control panel is not used. Status during CPU Module Diagnosis While diagnosing a stopped CPU module, the CPU is no longer in the duplex mode and the CPU and the memory cannot be used.
Oracle product. Change of SNMP Community If the security setting of the SNMP Service of a system, where the NEC ESMPRO Agent is installed, is changed from the default “public” to a community name, change the community settings of the NEC ESMPRO Agent, too.
Description: Cannot get system performance information now (YYYY Code=xxxx). If NEC ESMPRO Agent cannot get information, it will treat the load ratio as 0%. So, if NEC ESMPRO Agent cannot get information continuously, the CPU load ratio may appear lower than the actual value.
If the server status monitoring by NEC ESMPRO Manager is on (default: ON), NEC ESMPRO Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server. In response, NEC ESMPRO Agent checks the status of the server. As a result, the CPU load ratio of SNMP Service increases temporarily.
Installing and Using Utilities 5-25 system to shut down. Total Status of the PCI Module When each module’s status is simplex, the total status of the PCI module displayed on the Data Viewer is yellow (warning) and the status will be reflected to the server status. The ft control software 3.0 or later does not display the information on Ethernet or SCSI adapter on the tree of the Data Viewer.
If so, the report "server access disabled" is issued and the status color of the server icon becomes gray. This cannot indicate whether the NEC ESMPRO Agent machine is shut down or entered into the sleep state. Keep these in mind when operating the system where systems to be monitored may enter the sleep state.
To monitor the state of the NEC Express5800/ft series on a management computer with installation of NEC ESMPRO Manager, the data viewer is used. If you click each of the modules and items to be checked sequentially on the tree view in the Windows Explorer format, the data viewer indicates their states on the right side of the screen.
Allows the configuration and other information on the CPU modules to be viewed. Maintenance Allows the start/stop, MTBF information clear, dump acquisition, and diagnosis of the CPU modules to be provided. See "Maintenance of NEC Express5800/ft series" described later for the start/stop and MTBF information clear of the CPU modules.
Allows the device identification information of the CPU modules to be viewed and BIOS of the CPU modules to be updated. See "Maintenance of NEC Express5800/ft series" described later for the update of BIOS of the CPU modules. The detailed device identification information can be checked by selecting [ESMPRO] tree→[Hardware] tree→[Field Replaceable Unit] tree.
Allows the configuration and other information of the PCI modules to be viewed. Maintenance Allows the start/stop, MTBF information clear, and diagnosis of the PCI modules to be provided. See "Maintenance of NEC Express5800/ft series" described later for the start/stop and MTBF information clear of the CPU modules. Update Allows the device identification information of the PCI modules to be viewed.
Installing and Using Utilities 5-31 Monitoring PCI Slots and Devices on PCI Module To monitor the PCI slots and devices on the PCI modules, see the [PCI slot] tree. To see the information on the [PCI slot] tree, select [PCI Module]→[PCI module (containing PCI slot to be seen)]→[PCI slot] of the [FTServer] tree.
5-32 Installing and Using Utilities PCI Device – Detailed information Allows the detailed information of a device on the PCI slot to be viewed. PCI Bridge – General Allows the information of bridges on the PCI bus to be viewed PCI Bridge –...
Module Status Changes” described above. Maintenance Allows the MTBF information of the SCSI adapter to be viewed or cleared. See "Maintenance of NEC Express5800/ft series" described later for clearing the MTBF information on the SCSI enclosure. Update Allows the firmware of the SCSI enclosure to be updated.
Allows the configuration and other information of the SCSI enclosure electronics to be viewed. Electronics – Maintenance Allows the MTBF information of the SCSI enclosure electronics to be viewed or cleared. See "Maintenance of NEC Express5800/ft series" described later for clearing the MTBF information on the SCSI electronics enclosure. SCSI Slot – General Allows the configuration and other information of the SCSI slot to be viewed.
5-35 SCSI Slot – Maintenance Allows the MTBF information of the SCSI slot to be viewed or cleared. See "Maintenance of NEC Express5800/ft series" described later for clearing the MTBF information on the SCSI slot. Monitoring Mirror Disk To monitor the mirror disk components, see the [Mirror Disk] tree. To view information on [Mirror Disk] tree, select [Mirror Disk] under [FTServer] tree.
Installing and Using Utilities Monitoring Hard Disk To monitor the hard disks and detect disk failures at an early stage, use the NEC ESMPRO Manager and Agent. You can see configurations and information of hard disk in the Data Viewer.
Installing and Using Utilities 5-37 Confirmation of mirror status To check the redundancy status of the failed mirror disk, open [Mirror Disk] screen under [FTServer]. On this screen, you can check the redundancy status of the mirror and the status of the mirrored hard disks. [Mirror Disk] IMPORTANT: The mirroring redundancy status will change depending on the status of the two hard disks...
5-38 Installing and Using Utilities IMPORTANT: The Mirror Disk screen shows a pair of two hard disks as a mirror. Disk pairs are shown in the same manner even if a few volumes are created within a single disk or one volume spans a few disks (span volume).
Installing and Using Utilities 5-39 IMPORTANT: A volume that spans a few hard disks is mirrored (mirror volume, span volume) Volume A Boot volume Volume A Mirror Mirror Mirror Volume A Boot volume Volume A Even if a volume consists of a few hard disks, the screen shows information on each pair of hard disks that make up a mirror.
See [1. Confirm of hard disk failure] above. (2) Removing the hard disk Disconnect the hard disk with the problem. At this time, NEC ESMPRO Agent reports the following alert to manager. And icons related to the hard disk with problem change the state of warning in the data viewer.
[Mirror Disk] (3) Connect a new hard disk Next, connect a new hard disk to the same SCSI Slot. At this time, NEC ESMPRO Agent reports the following alert to manager. And icons related to the hard disk are changed to the state of normal in the data viewer.
5-42 Installing and Using Utilities When the hard disk is connected, SCSI Slot changes the status to "Normal". [SCSI Slot] → [General] Also, at this time, the state of the mirrored disks changes to "Normal". [Mirror Disk]...
NEC Express5800/ft series maintenance can be done in two ways; one is to use NEC ESMPRO Manager for remote maintenance and the other is to use the NEC ESMPRO Agent ft server utility on the NEC Express5800/ft series for local maintenance.
5-44 Installing and Using Utilities The table below shows the component-specific maintenance functions executable from NEC ESMPRO. Dump acquisition Dump during system Board switch acquisition Component operation √ √ √ √ √ CPU module – Remote. Executable from remote management PC by using NEC ESMPRO Manager Local.
Start and Stop of Components To start or stop a component with NEC ESMPRO Manager, use the [Maintenance] tree of the component in the [FTServer] tree of the data viewer. Open the tree of the component to be started or stopped and select the [Maintenance] tree.
A certain time is required for the start. The start result can be confirmed by "State" on the target component screen. The result of the start operation is reported by the NEC Express5800/ft series as an alert. Stop Perform the procedure below before replacing a component.
Installing and Using Utilities 5-47 Sample screen of NEC ESMPRO Manager 2 [Maintenance] screen of CPU module [CPU Module] – [CPU Module] – [Maintenance]...
5-48 Installing and Using Utilities Procedure in the ft server utility Start Select the target component by using the ft server utility. Check the current state of the target component with the LEDs. Click the [Up] button of the target component. A certain time is required for the start.
NEC Express5800/ft series manages the MTBF (mean time between failure) of each component. If a fault occurs in a component, the NEC Express5800/ft series calculates the MTBF of the component again. If the calculated value is lower than the pre-defined threshold, the NEC Express5800/ft series disables the component to be used.
Click the [Clear] button in the [MTBF Clear] of the target component. The MTBF clearing result can be confirmed by "State" on the target component screen. The result of the MTBF clearing operation is reported by the NEC Express5800/ft series as an alert.
Installing and Using Utilities 5-51 Procedure in the ft server utility Perform the procedure below before replacement of a component. Select the target component by using the ft server utility. Check the current state of the target component with the LEDs and event log. Click the [Clear] button in [MTBF Clear] of the target component.
Diagnostics The NEC Express5800/ft series provides the self-check diagnosis function for some components. If a fault occurs in a component, the NEC Express5800/ft series can diagnose the component to detect the fault. To diagnose a component with the NEC ESMPRO Manager, use the [Maintenance] tree of the component in the data viewer.
Click the [Diagnostics] button in the [Maintenance] screen for the target component. The diagnosis result can be confirmed by "Result" of the diagnosis on the target component screen. The result of the diagnosis is reported by the NEC Express5800/ft series as an alert.
5-54 Installing and Using Utilities Procedure in the ft server utility Select the target component by using the ft server utility. Check the current state of the target component with the LEDs. If the component is operating, stop the component. Click the [Diagnostics] button in the [Diagnosis Information] on the target component.
(in which the system continues the operation but the component trying to update firmware or BIOS is stopped). To update firmware with NEC ESMPRO Manager, use the [Update] tree of the component in the data viewer. Open the tree of the component for which firmware is updated and select the [Update] tree.
Installing and Using Utilities Procedure in NEC ESMPRO Manager Save the image data of the update firmware in an arbitrary directory of the NEC Express5800/ft series. Save the image data in any way. Write down the path to the directory in which the image data is saved.
Installing and Using Utilities 5-57 Start the other module stopped. Starting the module causes the firmware to be updated automatically. However, if the [Enable automatic firmware update] property is invalid, update the module in the procedure as follows: (1) Check the current state with the "State" display on the target component screen. If the component is operating, stop the component.
Installing and Using Utilities Procedure in ft server utility Save the image data of the update firmware in a desired directory of the NEC Express5800/ft series. Save the image data in some manner. Write down the path to the directory in which the image data is saved.
Installing and Using Utilities 5-59 After the BIOS for a single CPU module is completed, click the [Jump Switch] button. The module completely updated is started and the module under operation is stopped. Start the other inactive module. Starting the module causes the firmware to be updated automatically. However, if the [Enable automatic firmware update] property is disabled, update the module in the procedure as follows: (1) Check the current state with the "State"...
Installing and Using Utilities Dump Collection To collect the dump file with NEC ESMPRO Manager, use [CPU Module] →[Maintenance] tree in the data viewer. To collect the dump with the ft server utility, use the utility screen of the component.
A certain time is required for the dump saving. The dump is stored as %SystemDrive%\NECDump\MEMORY.DMP on the managed server. The result of the dump saving is reported by the NEC Express5800/ft series as an alert. Sample screen of NEC ESMPRO Manager [Maintenance] screen of CPU module...
5-62 Installing and Using Utilities Procedure in ft server utility Select the target CPU module by using the ft server utility. Check the current state of the target CPU module with the LEDs. Select the dump acquisition method with [Dump] of the target CPU module and click the [Harvest] button.
–: Not support Reset the SCSI bus with the ft server utility in the following procedure. NEC ESMPRO Manager cannot reset the SCSI bus. However, because the ft server utility cannot check the setup of the SCSI bus, check the bus state with NEC ESMPRO Manager in advance.
Change the setting to "Disable" before removing disk. Insert a new disk and, after termination of disk replacement, change the setting to "Enable." Remote: Executable from remote management PC by using NEC ESMPRO Manager Local: Executable on local server by using ft server utility –:...
If this property is disabled, the module is not started automatically. The initial setup value is "Enable." In the NEC Express5800/ft series with ft control software 3.0 or later, IMPORTANT: this property must be "Enable." Never specify "Disable."...
Installing and Using Utilities Configure the system settings using the ft server utility in the following procedure. The system cannot be configured using the NEC ESMPRO Manager. Select [General] in the [FTServer] tree. Check the property of carrying out the modification with [System Settings] (or cancel the check).
The BMC firmware can be updated by using the BMC firmware update utility. Both NEC ESMPRO Manager and the ft server utility can start the BMC firmware update utility. To update the BMC firmware, the firmware image file must be updated on the managed server in advance.
5-68 Installing and Using Utilities Procedure of Update from NEC ESMPRO Manager Menu Update firmware in the procedure as follows: Select [Tools]→[BMC FW Update Utility] from the Operation Window’s menu. The [BMC FW Update] dialog box appears. Enter the device name and click [OK].
Installing and Using Utilities 5-69 Procedure of Update from ft server utility Update the firmware in the procedure as follows: Click the [Firmware] button in the [Firmware] tree. The [BMC FW Update] dialog box appears. Enter the device name and click [OK]. The [Execution Check] dialog box appears.
5-70 Installing and Using Utilities Change of Update Data Storage Destination Perform the firmware update by using the ft server utility in the procedure below: Click the [Properties] button in [BMC Firmware Update Service]. The [BMC FW Update Service Properties] dialog box appears. Enter the storage destination in [Storage directory for update data:] and click [Register].
Refresh of View based on State Change Alert Setting A new function is supported so that NEC ESMPRO Manager window will be updated on a system state change basis (in other words, whenever necessary). This function is OFF by default. See the [Setting] below about how to turn it ON.
5-72 Installing and Using Utilities Change of Device State Color on DataViewer From Manager Ver3.88 and Agent Ver3.8a, some change has been made to the color of device state in order to improve intuitive recognition at an abnormality or a system trouble occurrence. Device State Old color...
“Advanced” menu of BIOS setup utility to “Disabled”. See Chapter 4 “SYSTEM BIOS ~SETUP~” for details. ESCD information is not collected by NEC MWA. If you attempt to collect it from NEC MWA, “ESCD data read error server report: Plug and Play call error” is generated.
Connect from the Management PC Linked through LAN On the management PC that is linked through LAN, perform the steps below: Start the management PC where NEC MWA is installed. From the Start menu, select [Program] → [NEC MWA] → [MWA].
When the main menu appears on the management PC’s screen, eject the floppy disk. If you use other tools, exit NEC EXPRESSBUILDER and power off/on the main unit. After completing the procedure for remote console connection, uncheck IMPORTANT: [Reset] of [Activate] in [Property] dialog box.
On the management PC that is linked directly to Serial port B of the main unit, perform the steps below: Start the management PC where NEC MWA is installed. From the Start menu, select [Program] → [NEC MWA] → [MWA].
“Onboard COM B” to [SerialPort Address] from BIOS setup utility’s [System Hardware]→[Console Redirection] menu. For details, see “SYSTEM BIOS ~SETUP~” in Chapter 4. If you use other tools, exit NEC EXPRESSBUILDER and power off/on the main unit. After completing the procedure for remote console connection, click IMPORTANT:...
5-78 Installing and Using Utilities (This page is intentionally left blank.)
Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800/ft series and precautions when relocating or storing the server.
Checking STATUS LEDs and LCD Display Check the LED indication on the front of the NEC Express5800/ft series, on hard disks installed in 3.5-inch hard disk drive bay or on LCD display when the server is powered on or powered off by the shut down operation.
Maintenance Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. For backup storage devices suitable for the server and backup tools, consult with your sales agent.
Maintenance Wipe the server with a dry cloth. Wipe off dust from the fan exhaust opening on the rear of the server with a dry cloth. Cleaning the Keyboard and Mouse IMPORTANT: A keyboard and a mouse use USB interface. Therefore it is not necessary to power off the server when connecting or disconnecting them.
Maintenance Cleaning the Floppy Disk Drive A read/write error may occur due to stains on the read/write head of the floppy disk drive. Use the cleaner dedicated for floppy disk drive to clean the read/write head. It is recommended to clean the head on regular basis.
Maintenance Cleaning Tape Drive Dirt on the tape head may be a cause of unsuccessful backup and damage to tape cartridge. Clean the tape head regularly using a cleaning tape. For procedure and interval of cleaning as well as lifetime of a tape cartridge to use, see instructions included with the tape drive.
Maintenance SYSTEM DIAGNOSTICS The System Diagnostics runs several tests on the server. Select [Tools] → [System Diagnostics] in the NEC EXPRESSBUILDER to diagnose the server. Test Items The following items are tested in system diagnostics. Memory CPU cache memory Hard disk used as a system IMPORTANT: When executing the system diagnostics, make sure to remove the LAN cable.
Press Q and select [Reboot] from the menu. The server restarts and the system is started from the NEC EXPRESSBUILDER. Exit the NEC EXPRESSBUILDER, and remove the CD-ROM from the CD-ROM drive. Power off the server and unplug the power cord from the receptacle.
Utility can be used. IMPORTANT: The Off-line Maintenance Utility is intended for use of your sales agent. The NEC EXPRESSBUILDER CD-ROM and the Off-line Maintenance Utility Bootable FD you have created contain a file that describes operation of the utility, but do not attempt to use the utility by yourself.
6-10 Maintenance System Information Viewer Provides the functions to view information on the processor (CPU) and the BIOS and export it to a text file. System Information Management Provides the function to make a back-up copy of your data. Without the backup data, the system-specific information and/or configuration may not be restored.
Maintenance 6-11 RELOCATING/STORING THE NEC Express5800/ft series Follow the procedure below to relocate or store the server. (Users should not attempt to remove the rack-mountable server from the rack assembly.) WARNING Do not attempt to remove the server. To avoid the risk of personal injury, users should not attempt to remove the server from the rack assembly.
6-12 Maintenance Protect the server with the shock-absorbing materials, and pack it securely. IMPORTANT: Check and adjust the system clock before operating the server again after relocating or storing it. If the server and the built-in optional devices are moved from a cold place to a warm place in a short time, condensation will occur and cause malfunctions and breakdown when these are used in such state.
Chapter 7 Troubleshooting If the product does not work properly, see this chapter before deciding that it is a breakdown.
Use NEC ESMPRO to monitor the occurrence of fault during the system operation. Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC. Check whether any alert is reported on the Operation Window, Data Viewer, or Alert Viewer of NEC ESMPRO Manager.
Error Messages by LED Indication The LEDs on the front and rear panels of the NEC Express5800/ft series and near the handles of hard disks inform the user of the various server statuses by the colors and the patterns of going on, going off, and flashing.
Troubleshooting STATUS LED Suspected Indication Explanation Procedure module Color State = A = AmbientTempAlm Amber Blink CPU module Temperature alarm (lower Contact your sales agent. limit) AmbientTempAlm Amber CPU module Fatal temperature alarm (lower limit) AmbientTempAlm Amber Blink CPU module Temperature alarm (upper limit) AmbientTempAlm...
Troubleshooting STATUS LED Suspected Indication Explanation Procedure module Color State Cor0 +5.0vAlm Fatal 5-V power voltage alarm Amber PCI module #1 Contact your sales agent. (upper limit) Cor0 +5.0vsAlm 5-V power voltage alarm Amber Blink PCI module #1 (lower limit) Cor0 +5.0vsAlm Fatal 5-V power voltage alarm Amber...
Troubleshooting STATUS LED Suspected Indication Explanation Procedure module Color State Cor1 +12vAlm 00 Amber Blink PCI module #2 12-V power voltage alarm Contact your sales agent. (lower limit) Cor1 +12vAlm 02 Amber PCI module #2 Fatal 12-V power voltage alarm (lower limit) Cor1 +12vAlm 07 Amber Blink PCI module #2 12-V power voltage alarm (upper limit)
Troubleshooting STATUS LED Suspected Indication Explanation Procedure module Color State Cor1 -12vAlm 07 Amber Blink PCI module #2 -12-V power voltage alarm Contact your sales agent. (upper limit) Cor1 -12vAlm 09 Amber PCI module #2 Fatal -12-V power voltage alarm (upper limit) Cor1 Bus PERR Green Blink PCI module #2 PCI bus parity error...
Troubleshooting STATUS LED Suspected Indication Explanation Procedure module Color State CPU0 +12ss Alm Amber Blink CPU module #1 +12-V power voltage alarm Contact your sales agent. (upper limit) CPU0 +12ss Alm Amber CPU module #1 Fatal +12-V power voltage alarm (upper limit) CPU0 +12v Alm Amber Blink CPU module #1 12-V power voltage alarm...
Troubleshooting STATUS LED Suspected Indication Explanation Procedure module Color State CPU0 +5.0vAlm Amber Blink CPU module #1 5-V power voltage alarm Contact your sales agent. (upper limit) CPU0 +5.0vAlm Amber CPU module #1 Fatal 5-V power voltage alarm (upper limit) CPU0 +5.0vsAlm Amber Blink CPU module #1 5-V power voltage alarm...
7-10 Troubleshooting STATUS LED Suspected Indication Explanation Procedure module Color State CPU00 Temp Alm Amber Blink CPU module #1 CPU#1 temperature alarm Check to see if dust is (lower limit) accumulated on the CPU00 Temp Alm internal fans. Check also Amber CPU module #1 CPU#1 fatal temperature...
Troubleshooting 7-11 STATUS LED Suspected Indication Explanation Procedure module Color State CPU2 +2.5VcAlm Amber Blink CPU module #2 2.5-V power voltage alarm Contact your sales (lower limit) agent. CPU2 +2.5VcAlm Amber CPU module #2 Fatal 2.5-V power voltage alarm (lower limit) CPU2 +2.5VcAlm Amber Blink CPU module #2 2.5-V power voltage alarm...
7-12 Troubleshooting STATUS LED Suspected Indication Explanation Procedure module Color State CPU2 removed Green Blink CPU module #2 The CPU module has come Dismount and remount off. the PCI module. If not solved by the above, contact your sales agent. CPU2 Temp Alm Amber Blink CPU module #2...
Troubleshooting 7-13 STATUS LED Suspected Indication Explanation Procedure module Color State = M = Memory U-Err 01 Green Blink CPU module #1 DIMM#1 2-bit error The DIMM must be Memory U-Err 02 Green Blink CPU module #1 replaced. Contact a DIMM#2 2-bit error maintenance service Memory U-Err 03 Green Blink CPU module #1...
7-14 Troubleshooting POST Error Messages Powering on the server automatically starts the self-diagnostic program, POST (Power On Self-Test). When POST detects any error, it displays an error message and its measure on the display unit. Follow the table below to troubleshoot such errors. Phoenix BIOS 4.0 Release 6.0.XXXX CPU=Pentium III XXX MHz 0640K System RAM Passed...
Troubleshooting 7-15 On-screen error message Cause Action • 0232 Extend RAM Failed at DIMM is faulty. Replace DIMM. • address line Replace the CPU module board. 0233 Memory type mixing DIMMs of the different types Replace DIMM with detected are installed. appropriate one.
7-16 Troubleshooting On-screen error message Cause Action 0B29 Unsupported Processor The processor (CPU) not Install the CPU appropriate to detected on Processor 2 supported by this server is the server. installed in Processor 2. • • 0B30 CPU FAN #1 Alarm Dusts are clogged in fan.
Troubleshooting 7-17 On-screen error message Cause Action • • 0B71 System temperature out Ambient temperature is out Check the setting in SETUP • of Range of range. Clean the fan. • • Fan is faulty. Replace the fan. • • CPU/PCI module board is Replace the CPU/PCI faulty.
7-18 Troubleshooting On-screen error message Cause Action • 0BD7 3rd SMBus device Error Board is faulty. Check cable connection. • detected Replace the board. 0BD8 3rd SMBus timeout 0BD9 4th SMBus device address not acknowledged 0BDA 4th SMBus device Error Detected 0BDB 4th SMBus device timeout...
Troubleshooting 7-19 On-screen error message Cause Action • 8611 MAC Address update FRB2 timeout occurred when Replace the back panel failed – CoreI/O#0 Gbit setting MAC address, and board. • Ethernet Controller rewrite was unsuccessful. Replace the PCI module board 1. •...
7-20 Troubleshooting Error Notification by BEEP An error message may not be displayed on the display unit even though the POST detected an error. In such a case, the beep sounds notifies you an error. The error contents are indicated by the combination of beep sound patterns.
Troubleshooting 7-21 Windows Server 2003, Enterprise Edition Error Messages If a fatal error (e.g., a STOP or system error) occurs after Windows Server 2003, Enterprise Edition starts, the screen of the display unit turns blue and displays detailed error messages. S TOP: C0 0 0 0 2 1 A (FATAL S YSTEM ERROR) Th e Win do ws lo go n pro c e s s ..
7-22 Troubleshooting Server Management Application Error Message If the server management tool such as NEC ESMPRO Agent, NEC ESMPRO Manager, or GAMServer has been installed in the NEC Express5800/ft series or management PC, you can obtain the error information from the display unit of the server or management PC.
→ Make sure the POWER switch on the power unit is on. Did you press the POWER switch? → Press the POWER switch on the front of the NEC Express5800/ft series to turn on the power (the POWER LED lights).
7-24 Troubleshooting “Display Settings” on the bottom-right of the window: → Select [Control Panel] – [Display] - [Settings] tab, and change the [Color quality] to “Medium (16 bit)” or higher. The screen turns blue during OS boot: → Wait for the period of time you set at BIOS [Boot Monitoring]; after the boot pair is automatically swapped, the server will be rebooted and the OS will start up.
→ Make sure that the interface cables and power cord are properly connected. Also make sure that the cables are connected in the correct order. Is that device compliant with NEC Express5800/ft series? → Operation of the server with unauthorized devices is not guaranteed.
→ Make sure that the cable is connected to the correct connector on the rear of the server. Are the keyboard and mouse are compliant with NEC Express5800/ft series? → Operation of the server with unauthorized devices is not guaranteed.
Fail to access the hard disk: Is the hard disk applicable to the server? → Operation of any device that is not authorized by NEC is not guaranteed. Is the hard disk properly installed? → Make sure to lock the hard disk with the lever on its handle. The hard disk is not connected to the internal connector when it is not completely installed (see Chapter 8).
7-28 Troubleshooting The power cannot be turned off while the blue screen of Windows Server 2003, Enterprise Edition is displayed: → The forced power-off (forced shutdown) procedure is necessary to turn off the power with the blue screen displayed. Keep pressing the POWER switch for 4 seconds. Pressing the POWER switch only once does not turn off the power in this case.
Troubleshooting 7-29 Failure in CPU module duplication: → If the simultaneous replacement of the CPU and PCI modules causes the CPU and PCI modules to control duplication, the CPU module duplication may fail with the following message saved in the system event log. If so, the system can be recovered from the failure starting the CPU module with ft server utility or by reinserting the CPU module.
CPU load ratio of SNMP Service (snmp.exe) increases: → While monitoring the server from NEC ESMPRO Manager, the CPU load ratio of SNMP Service on the NEC ESMPRO Agent side may increase at every monitoring interval (default: 1 minute).
Other than disk failure, the mirror may be removed at startup after the following operations: • Started the server after shutdown with the PCI module in simplex mode • Started NEC Express5800/ft series when the BMC status LED was blinking The duplication process of Baseboard Management Controller (BMC) is executed...
7-32 Troubleshooting immediately after turning on the AC power, or mounting a PCI module. The mirror of a disk may be removed if you turn on the power and start the server before or during the duplication process. Make sure to start the server after the duplication process of BMC is completed.
Troubleshooting 7-33 Event Log Perflib-related logs are recorded in the application event log when system starting: → When system is starting, Perflib log may be registered to the application log. The detailed information about an event log is described on Microsoft Product Support Services.
ESMCpuPerf-related logs are recorded in the system event log: → If NEC ESMPRO Agent cannot get performance information from the OS due to a temporary resource shortage or high load ratio on the system, it will record the following event log.
Troubleshooting 7-35 EvntAgnt log is recorded in the application event log: → This event does not have any influence on the system, not on SNMP services. Thus no measurement is required. Source: EvntAgnt 1003 Description: TraceFileName parameter not located in registry; Default trace file used is .
7-36 Troubleshooting Problems with NEC EXPRESSBUILDER When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, check the following: Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server? → If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server, an error message will appear or the OS will boot.
→ A part of online documentation is supplied in PDF file format. Install the Adobe Acrobat Reader (Version 4.05 or later) in your operating system. You can also install the Adobe Acrobat Reader using the NEC EXPRESSBUILDER CD-ROM. Launch the Master Control Menu and select [Setup] → [Adobe Acrobat Reader].
NEC ESMPRO Manager report alert from NEC ESMPRO Agent doubly: → If the IP address (or host name) of the remote NEC ESMPRO Manager specified as the trap send destination in the setup of the manager report (TCP/IP), the message warning the duplication appears.
Troubleshooting 7-39 Manager to be the same as that accepted by the SNMP Service in NEC ESMPRO Agent. NEC ESMPRO Agent cannot perform correctly: → If the SNMP Service is added after adaptation of the service pack in installation of OS, adapt the service pack again.
→ Because the NEC Express5800/ft series detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the value set for "Line fault occurrence rate" of a [LAN] tab of [NEC ESMPRO Agent properties] in the control panel is not used.
Troubleshooting 7-41 Some items cannot be monitored with NEC ESMPRO Manager: → Some items cannot be monitored with NEC ESMPRO Manager of version 4.0 or earlier. NEC ESMPRO Manager Ver.4.1 is registered in NEC EXPRESSBUILDER CD-ROM. Use the NEC ESMPRO Manager Ver.4.1.
→ From NEC ESMPRO Agent, the display / the change of the threshold of temperature, voltage, fan cannot be performed. However, there are some which can perform only the display of a threshold in the data viewer of NEC ESMPRO Manager depending on a model. NEC ESMPRO Agent is supervising by the optimal threshold set up from each model.
Troubleshooting 7-43 The external clock of CPU information is listed as "Unknown": → In [CPU Information] of Data Viewer’s system tree, the external clock is listed as "Unknown." [ft Server] Tree Appears on Date Viewer in an Incorrect Manner: → If you open a Data Viewer immediately after the system starts up, the tree or the state of a Data Viewer may not be displayed correctly due to high load of the system.
Fault time of a SCSI slot is not displayed correctly: → In the NEC Express5800/ft series with ft control software 3.0, “Time of last fault” in [Maintenance] under [SCSI slot] on a Data Viewer is not supported. Therefore the time will not be displayed correctly.
Troubleshooting 7-45 multiple hard disk drives created by the RDR function may not be displayed correctly. Use the RDR Utility for checking the state of mirrored hard disk drives created by the RDR function.
However, continue the system startup. If you reset and restart the system, you cannot get correct information. Collection of Event Logs Collect the logs of various events that have occurred in the NEC Express5800/ft series. IMPORTANT: If a STOP error or system error has occurred or the system has stalled, restart the system, and then start collecting event logs.
Troubleshooting 7-47 Collection of Configuration Information Collect information such as the hardware configuration and internal setting information of the NEC Express5800/ft series. IMPORTANT: If a STOP error or system error has occurred or the system has stalled, restart the system, and then start the work.
7-48 Troubleshooting COLLECTION OF THE MEMORY DUMP If a failure occurs, the memory data should be dumped to acquire the required information. If you stored the dump data in a DAT, label it so as to indicate the software (e.g. NTBackup) you used for storing it.
NEC recommends you ask your sales agent to install or remove any optional devices. Be sure to use only optional devices and cables designated by NEC. Repair of the server due to malfunctions, failures, or damage resulted from installing such devices or cables will be...
System Upgrade SAFETY PRECAUTIONS Observe the following notes to install or remove optional devices safely and properly. WARNING Observe the following instructions to use the server safely. There are risks of death or serious personal injury. See PRECAUTIONS FOR SAFETY in Chapter 1 for details.
System Upgrade ANTI-STATIC MEASURES The server contains electronic components sensitive to static electricity. Avoid failures caused by static electricity when installing or removing any optional devices. Wear wrist straps (arm belts or anti-static gloves). Wear wrist straps on your wrists. If no wrist strap is available, touch an unpainted metal part of the cabinet before touching a component to discharge static electricity from your body.
(place the module off-line) by using the ft server utility of the NEC ESMPRO Agent or the NEC ESMPRO Manager from the management PC on the network. After a new module is installed to the server, enable the module using the ft server utility or the NEC ESMPRO Manager.
IMPORTANT: Do not use any hard disks that are not authorized by NEC. Installing a third-party hard disk may cause a failure of the server as well as the hard disk. Purchase hard disks of the same model in pair.
System Upgrade You can install hard disks, each of which is about 25.4 mm (1 inch) in thickness, to the three slots of each module. Each slot has a label describing the slot number. Disks of the same slot number are mirrored between the groups. The figure below shows the groups and mirroring slots.
System Upgrade Installing 3.5-inch Hard Disk Drive Follow the procedure below to install the hard disk. A hard disk may be installed in another slot in the same procedure. IMPORTANT: Make sure to read "Anti-static Measures" and "Preparing Your System for Upgrade" before starting installing or removing options.
System Upgrade Firmly hold the handle of the hard disk to install and insert the hard disk into the slot. TIPS: Engage the upper and lower frames of the tray with the left and right grooves on the 3.5-inch hard disk drive bay and insert the hard disk.
System Upgrade Removing 3.5-inch Hard Disk Drive Follow the procedure below to remove the hard disk. IMPORTANT: Make sure to read "Anti-static Measures" and "Preparing Your System for Upgrade" before starting installing or removing options. Shutdown Windows Server 2003, Enterprise Edition. The system turns off automatically.
8-10 System Upgrade Replacing 3.5-inch Hard Disk Drive Follow the procedure below to remove the failed hard disk. If the hard disk fails, it should be replaced with new device with the server powered-on. IMPORTANT: Make sure to read "Anti-static Measures" and "Preparing Your System for Upgrade"...
Removing the module being operating may cause unexpected trouble. Use the management software (e.g., ft server utility or NEC ESMPRO Manager) to identify the module to be removed so that the module is removed when it is stopped, without fail Then remove the relevant module after verifying the status LED on the CPU module.
Follow the procedure below to remove the CPU module. Stop the CPU module you want to remove. To this end, use the ft server utility of the NEC ESMPRO Agent installed to your server or the Data Viewer of the NEC ESMPRO Manager.
System Upgrade 8-13 Pull off the module halfway slowly. Pushing down the latch lever on the side to unlock it, pull the module off the rack. IMPORTANT: Carefully handle the CPU module so that you will not drop it or strike it against other server internal devices.
8-14 System Upgrade Installing CPU Module Follow the procedure below to install the CPU module: IMPORTANT: Make sure to read "Anti-static Measures" and "Preparing Your System for Upgrade" before starting installing or removing options. Install the top cover to the CPU module. TIPS: Check the left, right, and upper tabs on the top cover are certainly engaged with the CPU module.
System Upgrade 8-15 Close the release lever. The installed CPU module will start automatically. IMPORTANT: Unless the release levers are located inside the rack frame, the module won’t be mounted correctly. Screw the release levers.
For static notes, see the section "Anti-static Measures" described earlier. Make sure to use the DIMM authorized by NEC. Installing a third-party DIMM may cause a failure of the DIMM as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.
System Upgrade 8-17 The DIMMs with the same number are linked among the groups. When a DIMM is added to one group, another identical DIMM should be installed to the socket with the same number in another group. This rule is applied to the case of removal. The linked DIMMs should be of the same product with same performance.
8-18 System Upgrade Installing DIMM Follow the procedure below to install the DIMM. Make sure to power off the server before starting installation except when replacing DIMM. Shutdown OS. The system turns off automatically. Disconnect power cord from outlet. Remove the CPU module. Check to be sure in which socket you are mounting the DIMM.
System Upgrade 8-19 Removing DIMM Follow the procedure below to remove the DIMM. Make sure to power off the server before installation except when replacing DIMM. TIPS: Unless at least two DIMMs are installed, the server does not work. Shutdown OS. The system turns off automatically.
8-20 System Upgrade Replacing DIMM Follow the procedure below to replace the failed DIMM. Identify the failed DIMM using the Data Viewer of the NEC ESMPRO Manager. Remove the CPU module. Replace a DIMM Install the CPU module. Boot the CPU module using the NEC ESMPRO Manager or ft server utility.
Do not use the system before checking to see it works correctly. Make sure to use the CPU authorized by NEC. Installing a third-party CPU may cause a failure of the CPU as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.
8-22 System Upgrade Installation Follow the steps below to mount a CPU: Shut down OS. The server will be powered off automatically. Unplug the power cord. Remove the CPU module. Detach the CPU air duct. Check to be sure of the location of the CPU socket. Remove the anti-dust sheet from the socket.
System Upgrade 8-23 Place the CPU carefully on the socket. TIPS: Pay attention to the orientation of the CPU. Pin marks The CPU and socket have pin marks to prevent misinsertion. After pressing the CPU softly against the socket, close the levers to fasten it.
8-24 System Upgrade Check to see if the heat sink is mounted parallel with the motherboard. IMPORTANT: If the heat sink is not parallel to the motherboard, dismount and remount it. You cannot mount the heat sink correctly due to the following: - CPU is not mounted correctly - The heat sink clip is not engaged correctly.
System Upgrade 8-25 Removing CPU Follow the steps below to remove the CPU. Except when you replace the CPU with a new one, power off the server. IMPORTANT: Do not remove the CPU unless it is faulty. If a CPU is not mounted on CPU#2, cover it with an anti-dust sheet. After operation, the cool sheet at the bottom of the heat sink may stick to the CPU because of heat.
If POST displays an error message, take a note on the massage and see the POST error messages listed in Chapter 7. Replacing CPU Follow the steps below to replace a failed CPU: Use Data Viewer of NEC ESMPRO Manager to check the failed CPU. Remove the CPU module. Replace the CPU. Install the CPU module.
System Upgrade 8-27 PCI MODULE Three PCI boards can be installed to the PCI module. Up to two PCI boards can be added to each PCI module, therefore, the server can accommodate four additional PCI boards at a maximum (one video board has already been installed to each PCI module in standard configuration).
8-28 System Upgrade Precautions If you remove a PCI module during operation, dual configuration of its internal hard disks will be cancelled. If you mount the module again, the dual configuration will be restored automatically. However, do not perform a system shutdown or remove any of the PCI modules before the dual configuration is completed.
Follow the procedure below to remove the PCI module. Stop the PCI module you want to remove. To this end, use the ft server utility of the NEC ESMPRO Agent installed to your server or the Data Viewer of the NEC ESMPRO Manager.
8-30 System Upgrade Hold the release lever of the PCI module and pull it off. The PCI module is slightly pulled out toward you. IMPORTANT: Do not hold the other parts than the release lever to pull the module. Pull off the module halfway slowly. Pushing down the latch lever on the side to unlock it, pull the module off the rack.
System Upgrade 8-31 Installing PCI Module Follow the procedure below to install the PCI module: IMPORTANT: Make sure to read "Anti-static Measures" and "Preparing Your System for Upgrade" before starting installing or removing options. Install the top cover to the PCI module. TIPS: Check the left, right, and upper tabs on the top cover are certainly engaged with the PCI module.
8-32 System Upgrade Close the release lever. The installed PCI module will start automatically. IMPORTANT: Unless the release levers are located inside the rack frame, the module won’t be mounted correctly. Screw the release levers. Release lever Wrong (The hook is located before the frame) Correct (The hook is located...
System Upgrade 8-33 PCI BOARD Up to three PCI boards can be installed to the PCI module (however, one video board is already installed in each module in standard configuration). IMPORTANT: The PCI board is extremely sensitive to static electricity. Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the PCI board.
8-34 System Upgrade Installing PCI Board Follow the procedure below to install the board to be connected to the PCI board slot. TIPS: To install the PCI board, make sure the shape of the board connector matches with the shape of the PCI board slot connector. Remove the PCI module.
System Upgrade 8-35 Align the terminal segment of the board with the connection of the slot and insert the board slowly into the slot. Guide Slots for inserting bracket edges TIPS: Check to see if the edge of the bracket (taper) is inserted into a slot of the chassis. In the case of a long board, check also to see if its other edge is inserted into the bracket guide.
8-36 System Upgrade Align the PCI board with the guide rail groove and insert the board slowly. IMPORTANT: If the insertion is unsuccessful, remove the board once and retry installation. Note that if excessive force is applied to the board, it may be damaged. Attach the retainer bracket to fasten the PCI board.
System Upgrade 8-37 In the case of a long board, slide the bracket to fasten the other edge of the board. Screw Bends for fastening boards Install the top cover to the PCI module. Install the PCI module. Connect the network cable and option cables. Close the release lever.
8-38 System Upgrade Use cable ties to fasten the extra length of cables. Cable ties (included with cabinet)
System Upgrade 8-39 Removing PCI Board Follow the procedure below to remove the PCI board. Remove the PCI module. Remove the PCI module’s top cover. Remove the PCI board retainer bracket to dismount the PCI board. In the case of a long board, unscrew the guide at the other edge and slide it to the front of the board.
8-40 System Upgrade Replacing PCI Board Follow the procedure below to replace the failed PCI board. Check the PCI board LED and identify the failed PCI board. When the PCI board is failed or incorrectly installed, the two LEDs associated with the PCI board slot are being turned off.
√: Can be installed. –: Cannot be installed. Installation of driver The NEC Express5800/ft series duplicates one or two pairs of 100BASE-TX adapter sets (N8804-001P1) before using. After installing Operating System, install the drivers in the following procedure and make dual settings of the PCI board.
PCI board slot status using NEC ESMPRO Manager. Although the PCI board is Make the slot of the board installed from NEC mounted, it may be offline or not ESMPRO Manager online. be working.
System Upgrade 8-43 N8803-031F Fibre Channel Controller Slots to install the board PCI slot N code Name Remarks Group 1 Group 2 √ √ √ √ N8803-031F Fibre Channel – – Each PCI module can Controller contain one board only. Only one of them can be mounted.
Select [SCSI and RAID controller], and then click [Next]. Do not select a driver listed on the model list. Click [Have Disk…]. Insert NEC EXPRESSBUILDER into the CD-ROM drive, and click [Browse], specify the “CD-ROM drive:\WINNT\DRIVERS\QL2300” folder in the “Copy manufacture’s files from:” column, and then click [OK].
System Upgrade 8-45 A warning message tells that you are about to update a driver. Click [Yes] to continue. The driver will be installed. * During the processing, the mouse cursor may not be moved for 10 to 20 seconds. Please wait. Click [Finish].
8-46 System Upgrade Use StoragePathSavior (when iStorage is connected) or PortDuplexManager (when N8190-110F is connected) to check Fibre Channel Controller statuses, instead of viewing PCI board statuses.
√: Can be installed. –: Cannot be installed. Installation of driver The NEC Express5800/ft series uses a pair of N8104-84 boards in duplex mode. After installing the drivers in the following procedure, perform a dual configuration setup. IMPORTANT: Please use the CD-ROM for NEC Express5800/ft series for installation. If you use the floppy disk provided with the network card, it will not operate properly.
PCI board mode. slot status using NEC ESMPRO Manager. Although the PCI board is Make the slot of the board installed from NEC mounted, it may be offline ESMPRO Manager online. or not be working.
√: Can be installed. –: Cannot be installed. Installation of driver The NEC Express5800/ft series uses a pair of N8104-103 boards in duplex mode. After installing the drivers in the following procedure, perform a dual configuration setup. IMPORTANT: Please use the CD-ROM for NEC Express5800/ft series for installation. If you use the floppy disk provided with the network card, it will not operate properly.
You can also select [Load Balancing] in step 3 in "Setting Dual LAN Configuration". In this case, [Team #1:Adaptive Load Balancing Mode] is added to Network Component Tree. Moreover, select [NEC 8490XT Copper Gigabit Adapter] instead of [Stratus emb-82559 10/100 Enet Adapter] in Steps 4 and 5. PCI Board Status LED Indications...
Supplement Before using backup devices: If any of following backup devices is used for internal SCSI connector of NEC Express5800/ft series, you may need to update your firmware for backup devices. If your backup device to be connected is any of the following models, refer to the manual_E.pdf in your attached NEC Express Builder (CD-ROM).
8-52 System Upgrade (This page is intentionally left blank.)
Appendix A Specifications NEC Express5800/320Lc NEC Express5800/320Lc-R Item N8800-063F N8800-064F Intel® Xeon™ Processor × 1 Type Clock/second cache 2.8GHz/512KB Number of processors 1 processor (the number of processors installed per module) Up to 2 processors (the number of processors installed per...
Specifications (This page is intentionally left blank.)
Appendix B I/O Port Addresses The factory-set I/O port addresses for the server are assigned as follows: Address Chip in Use 00-1F 8-bit DMA control register 20-21 Master 8259 programming interface 2E-2F Configuration 40-43 8254 programming interface Keyboard & mouse NMI status register Keyboard &...
I/O Port Addresses Address Chip in Use CA4-CA5 IPMI (SMI interface) CA6-CA-7 IPMI (SCI/SW1 interface) Power management index register Power management data register CF8, CFC PCI configuration space Reset control F50-F58h General chipset BAR4+00-0F EDMA2 PCI base address register 4 * Expressed in hexadecimal digits.