Direct Inward Dialing - Comdial GCA70–33 User Manual

GCA70–334

Direct Inward Dialing

Direct Inward Dialing (DID) provides guests with a personal phone number while staying at the
hotel. The feature is particularly useful for commercial travelers, who can provide the number
to their local contacts. Any calls to this number will ring directly at the guest phone, bypassing
the hotel operator.
Upon check-in, guests are automatically assigned a DID number, which is added to the area
code and local exchange number to form the 10-digit direct-dial number. Other guests calling
from within the hotel do not have to use the DID number. Calls to the hotel's listed directory
number can still be transferred to the guest room in the usual manner. Upon check-out, the
system clears the DID number for that guest so Concierge can assign it to another guest.
To identify a DID number,
1. From any of the room summary dialogs, click on the room whose DID number you want to
identify.
(To locate a room number on the grid, find the intersection of the room number in the left
column with the room number in the top row. For example: To find Room 174, first locate
170 in the left column, then locate 4 in the top row. The intersection of these two points is
Room 174.)
2. The Room Summary dialog appears. In the Extensions section, at the bottom, there is a
DID box showing the room's DID number.
DID Number
DID Number
Front Desk Attendant's Guide – 9
Computer Interface