Related Manuals for Comdial GCA70–33
Summary of Contents for Comdial GCA70–33
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Page 1: Impact Concierge
Impact Concierge® Front Desk Attendant’s Guide GCA70–334.10 12/01 printed in U.S.A. - Page 2 • Impact 8324S-** Rev. A and later. • Impact 8312S-** Rev. A and later. • Impact 8024S-** Rev. A and later. • Impact 8012S-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.
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Page 3: Table Of Contents
GCA70–334 Contents Contents Impact Concierge ....1 Introduction ........1 Computer Interface . - Page 4 Contents GCA70–334 Alarm Types ........27 Alarm Modes.
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Page 5: Impact Concierge
(chapter 4). Chapter 5 contains procedures guests use to operate room telephones. For instructions on the standard features of the Comdial digital telephones, refer to their respective user guides. - Page 6 Notes...
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Page 7: Computer Interface
GCA70–334 Computer Interface Computer Interface The Impact Concierge Program The Concierge computer interface is designed for use at the hotel’s front desk. You may perform all system functions from the PC; the PC’s visual interface makes it the quickest and easiest way to access the Concierge system. -
Page 8: Guest Room Features
Computer Interface GCA70–334 Guest Room Features You can access the guest room features (Check-In, Check-Out, Name, Status, Condition, Do Not Disturb, Message Waiting, Call Access, Wakeup Call, Credit Limit, Guest Telephone State, and Room Status/Condition Grids) from the Rooms drop-down menu. When you select one of these features, the system displays a room grid. -
Page 9: Check In
GCA70–334 Computer Interface Check In Concierge’s Check In feature allows you to select an available room from a room display grid and check a guest into that room. Remember that at Check In, credit limit and call access are set according to the default settings as set by the installer, but you may change them at any time. -
Page 10: Check Out
Computer Interface GCA70–334 Check Out The Check Out feature allows you to check a guest out of an occupied room and print the guest’s bill. The system will notify you if the guest’s telephone is not idle or if there are any messages for the guest. -
Page 11: Room Type
GCA70–334 Computer Interface Room Type The Room Type feature displays a brief description of each room. The installer entered the room descriptions, which are displayed in the Room Type grid and in the Room Type box in the Room Summary dialog. Possible room descriptions might be: Poolside, Non-smoking, Smoking, Suite, Single, Double, etc. -
Page 12: Credit Limit
Computer Interface GCA70–334 Credit Limit The Credit Limit feature allows you to set the maximum bill on a guest’s telephone. If a guest exceeds a credit limit, the PC sets all call access or partial call access to “Deny,” as programmed by the installer. -
Page 13: Direct Inward Dialing
GCA70–334 Computer Interface Direct Inward Dialing Direct Inward Dialing (DID) provides guests with a personal phone number while staying at the hotel. The feature is particularly useful for commercial travelers, who can provide the number to their local contacts. Any calls to this number will ring directly at the guest phone, bypassing the hotel operator. -
Page 14: Do Not Disturb
Computer Interface GCA70–334 Do Not Disturb The Do Not Disturb (DND) feature prevents the guest’s telephone from ringing. To program Do Not Disturb, 1. Go to the Rooms drop down menu and select Do Not Disturb. The Do Not Disturb grid appears. -
Page 15: Condition
GCA70–334 Computer Interface Condition The standard Concierge guest room condition settings are Made, Unmade, and Maintenance. You can change these settings from the Concierge PC, administrative telephones, or room telephones. When using a Property Management System (PMS) interface such as the Hitachi PMS, additional room condition settings are available for use by the PMS. - Page 16 Computer Interface GCA70–334 You can change PMS settings from the Concierge PC or room telephones, but not from administrative telephones. To change the Condition setting from the PC, 1. Go to the Rooms drop down menu and select Condition. A room grid displaying the condition of each room appears.
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Page 17: Message Waiting
GCA70–334 Computer Interface Message Waiting Use the Message Waiting feature to set or clear the message waiting lamp and/or the broken dial tone on the guest telephone. To program Message Waiting, 1. Go to the Rooms drop down menu and select Message. The Message dialog box appears. Every entry in the dialog box displays one of the following conditions: None No message... - Page 18 Computer Interface GCA70–334 Message Waiting toggle Message Waiting Dialog 14 – Front Desk Attendant’s Guide...
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Page 19: Call Access
GCA70–334 Computer Interface Call Access Call Access controls the types of calls guests can make from their room telephones. There are three categories of call access: Local Access (local calls), Direct Access (long distance calls), Operator Access (operator-assisted calls), and Room Block (calling other guests). Local Access Calls made within the local dialing area. - Page 20 Computer Interface GCA70–334 To program Call Access, 1. Go to the Rooms drop down menu and select Call Access. The Call Access dialog box appears. The letters in the rectangles represent the following types of call access: L—(Local Access) D—(Direct Access) O—(Operator Access) R—(Room Block Enabled) 2.
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Page 21: Wakeup Call
GCA70–334 Computer Interface Wakeup Call You can program a wakeup call up to 24 hours in advance. The system allows two wakeup calls per room. When the system issues a wakeup call, the guest’s telephone rings for one minute or until he or she answers it. - Page 22 Computer Interface GCA70–334 7. If you wish to set the wakeup call to occur every day at the same time, click the Daily button. This causes the system to reset an answered wakeup call. If the wakeup call is not answered, the system clears the Daily setting.
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Page 23: Telephone State
GCA70–334 Computer Interface Telephone State Use the Telephone State dialog to view the current status of the guest telephones. To view Telephone States, 1. Go to the Rooms drop down menu and select Telephone State. The Telephone State grid appears. 2. -
Page 24: Room Status/Condition Grids
Computer Interface GCA70–334 Room Status/Condition Grids There are four Room Status/Condition grids: Vacant/Made, Vacant/Unmade, Occupied/Made, Occupied/Unmade. Each grid box displays Yes or No to indicate if the room meets the criteria of the selected Status/Condition grid. To view the room status/condition grids, 1. -
Page 25: Calls Dialog
GCA70–334 Computer Interface Calls Dialog The Call Display feature allows the user to view SMDR information in real time. When a call is completed, the new call will appear in the window. Users can print call information or clear it from the screen. -
Page 26: Directory
Computer Interface GCA70–334 Directory The directory dialog allows you to sort information by guest name or by room number. By default the directory is sorted by room number, but clicking on the Name label sorts the directory alphabetically by guest name. Clicking on the Find button allows you to search the directory for a specific name or room number. -
Page 27: Printouts
GCA70–334 Computer Interface Printouts The Printouts drop down menu allows you to print the following reports: Alarm A printout of all alarms in the system (same printout as from the Alarms dialog). Audit Prints guest and administrative telephone bill, listing each telephone separately. Each bill contains calls made since the last audit report. -
Page 28: Housekeeping
Computer Interface GCA70–334 Housekeeping The Concierge system supports up to 50 maids. The front desk attendant enters each maid’s name and identification number. The system maintains daily and yearly statistics for each maid, including number of rooms entered, number of rooms cleaned, minimum, maximum, and average time spent in a room. -
Page 29: Daily And Yearly Maid Statistics
GCA70–334 Computer Interface Daily and Yearly Maid Statistics The Daily and Yearly Maid Statistics dialogs display statistics for all maids in the system. Both dialogs update information in real time. The In Room column shows the maid’s current location. To view the Maid Statistics dialogs, 1. -
Page 30: Alarms Display
Computer Interface GCA70–334 Alarms Display The system displays alarms in the alarm window as they occur. You can use the alarm window to acknowledge, clear, or print the alarms. Alarms that are in repeat mode and have not been acknowledged will appear highlighted. Alarms that have been acknowledged will not be highlighted. -
Page 31: Alarm Types
GCA70–334 Computer Interface Alarm Types The system displays ten types of alarms: Telephone Removed A proprietary telephone is unplugged. Will not indicate if an IST telephone is unplugged. Emergency Number Dialed Guest dials a number matching an entry in the emergency number table. Wakeup Call Not Answered Guest does not answer a wakeup call. -
Page 32: Alarm Modes
Computer Interface GCA70–334 Alarm Modes The alarm modes are as follows: System ignores the alarm. When an alarm is set to On, the system does three things each time an alarm occurs: • records an occurrence of the alarm in the Alarm Log File, •... -
Page 33: Wakeups
GCA70–334 Computer Interface Wakeups The system displays wakeup calls in the Wakeups dialog as they occur. It displays when a wakeup call is set, when the system starts and stops ringing the guest room telephone, and when the wakeup call is answered (or not answered). You can use the Wakeups dialog to view current or previous wakeup logs, and to clear or print the logs. - Page 34 Notes...
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Page 35: Administrative Telephone Interface
• Heartbeat. Feature Access Button Locations The Comdial telephones pictured below can be used as administrative telephones with the Concierge system. Suggested feature access button locations for most features are illustrated. Use the supplied labels to identify feature button locations. - Page 36 Administrative Telephone Interface GCA70–334 Select Room Check In/ Check Out Message Waiting Do Not Disturb Wake Up Credit Limit Local Access Long Distance Access Operator Access OPER Room Condition TRNS/CNF Bill HOLD INTERCOM SPEAKER SHIFT MUTE Log In/ Log Out INN01 Impact 8024S-** LCD Speakerphone Select Room...
- Page 37 GCA70–334 Administrative Telephone Interface Bill Room Condition Log In/Log Out Operator Access Long Distance Access Local Access Select Room Check In/Check Out INN24 Wake Up Message Waiting Credit Limit Do Not Disturb Impact 8324S-** LCD Speakerphone Bill Log In/Log Out Room Condition Operator Access Long Distance Access...
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Page 38: Feature Access Button Functions
Administrative Telephone Interface GCA70–334 Feature Access Button Functions Administrative functions are performed using the Feature Access buttons on the administrative telephones. Refer to the following chart for a description of each button and its function. Feature Description Pressing the Log In/ Log Out button logs the administrative telephone in or out of the Concierge system. - Page 39 GCA70–334 Administrative Telephone Interface Feature Description During a room view, pressing the Wake Up button allows the user to view, set, and cancel wake up calls. When you set a wake up, the system automatically selects AM; if this is wrong, use the interactive buttons to toggle the setting from AM to PM.
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Page 40: Using The Administrative Telephones
Administrative Telephone Interface GCA70–334 Using the Administrative Telephones Administrative telephones can perform most of the functions that the Concierge PC performs. During a room view you can use the Feature Access buttons (described in Feature Access Button Locations, beginning on page 31) to check or set any of the room settings. To view a guest room from an idle telephone, 1. -
Page 41: Adding Wireless Extensions
GCA70–334 Administrative Telephone Interface Adding Wireless Extensions This feature allows you to add a wireless extension to a guest room during or after check in. Concierge treats a wireless extension as a data extension; it rings when the room extension rings and appears on the guest bill. -
Page 42: Staff Use Of Room Telephones
GCA70–334 Staff Use of Room Telephones Staff Use of Room Telephones Room Telephone Functions for Hotel Staff This chapter discusses use of room telephones for hotel staff purposes. Hotel staff can perform the following functions from room telephones: • remote answering of administrative station, •... -
Page 43: Transferring A Call
Staff Use of Room Telephones GCA70–334 Transferring a Call To transfer a call answered on a room telephone to another telephone (room or administrative), 1. Quickly press and release telephone hookswitch if using an IST (flash button or TAP button on digital telephones). 2. - Page 44 Depending on which PMS system you are integrated with, the room status codes that maids enter when leaving a room will change. The following table lists the room status codes for the PMS systems currently supported by Comdial. Room Status...
- Page 45 Notes...
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Page 46: Guest Telephones
GCA70–334 Guest Telephones Guest Telephones Guest Use of Room Telephones This chapter discusses procedures guests must use to operate their room telephones. This information is available to guests in the form of faceplate on their telephones; however, the information in this chapter will help you to assist guests if they have questions about operating their telephones. -
Page 47: Guest Telephones
Guest Telephones GCA70–334 Placing an Outside Call Outgoing dialing plans may differ greatly from one location to another. For example: one hotel may dial 9 for both local and long distance calls, while another may be configured to dial 9 for local and 8 for direct dial long distance calls. -
Page 48: Setting A Wakeup Call
GCA70–334 Guest Telephones Retrieving a Message To retrieve a message using an LCD proprietary telephone, 1. Observe blinking message waiting light. 2. Press the CALL softkey (softkeys are located under the LCD display) to retrieve the message. To retrieve a message using a non-LCD proprietary telephone, 1. -
Page 49: Answering A Wakeup Call
Guest Telephones GCA70–334 Answering a Wakeup Call When the system issues a wakeup call to a guest, the guest’s telephone will ring for one minute. If the guest does not answer the first wakeup call, the system issues two more wakeup calls at one-minute intervals. -
Page 50: Index
GCA70–334 Index Condition of Room ... . . 20 Condition, Room ....11 Index Credit Limit....8 Credit Limit Exceeded . - Page 51 Index GCA70–334 Room Status ....20 Housekeeping ....24 Room Status Printout .
- Page 52 GCA70–334 Index Types of Alarms ....27 Using the Administrative Telephones36 Vacant Room Call Attempt ..27 Wakeup Call ....17 Wakeup Call Not Answered .
- Page 53 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to...
- Page 54 GCA70–334.10 12/01 Printed in U.S.A.