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Summary of Contents for Comdial GCA70-25
- Page 1 DXP, DXP Plus, FXS, and FXT Digital Communications System Single Line Proprietary Telephone Station User’s Guide This publication supports the Impact LCD Speakerphones GCA70–251.09 05/00 printed in U.S.A.
- Page 2 Digital Communication Systems. This user’s guide applies to the following telephone models: • Impact 8101N-** Rev. A and later. • Impact 8201N-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.
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Page 3: About This Book
GCA70-251 Contents About This Book This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone. 1 Getting Started The following chapters describe the basic and advanced features of the Common Code Based DXP, DXP Plus, FXS and FXT systems. - Page 4 Contents GCA70-251 NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM.” All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example, “SELECT OPTIONS .”...
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Page 5: Table Of Contents
GCA70-251 Contents Contents Getting Started ....1 Setting Up Your Station ....1 Your Station’s Buttons . - Page 6 Contents GCA70-251 Advanced Call Handling ... . 19 Waiting For A Line (Queuing) ..19 Conferencing ....20 Call Forwarding .
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Page 7: Getting Started
Getting Started Getting Started Welcome Congratulations and thank you for using a Comdial telephone! Your digital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. - Page 8 Getting Started GCA70-251 Positioning Your Station If you are using an Impact 8201N SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.
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Page 9: Answering And Making Calls
GCA70-251 Getting Started The volume control on your telephone is a multipur- pose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. Volume Up To set the ringer loudness level, Button Volume MESSAGE Down 1. -
Page 10: Your Station's Buttons
Getting Started GCA70-251 Your Station’s Buttons Hold Button (HOLD) · Places a line or intercom call on hold. · Stores pauses in number sequences during programming. · If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing). Intercom Button (INTERCOM) ·... - Page 11 GCA70-251 Getting Started Volume Control (VOLUME UP or VOLUME DOWN) · Regulates the volume of the ringer. slips01 Dialpad Intercom Button INTERCOM Message Button MESSAGE TAP Button TRNS/CONF Transfer/Conference Button MUTE Mute Button HOLD Hold Button Connectors On Bottom Of Telephone Volume Control (for ringer volume only) Optional IMIST Module...
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Page 12: Your Station's Display Lights
Getting Started GCA70-251 Your Station’s Display Lights Next to a fixed feature or programmable feature button: · Steady red = the feature is on. · Steady off = the feature is off. Next to INTERCOM button: · Steady green with a quick flash = you are using your intercom. ·... -
Page 13: Answering Calls
GCA70-251 Answering Calls Answering Calls Answering Outside Calls A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. When you hear outside ringing (two long bursts) and observe a flashing light, 1. LIFT handset. Answering Intercom Calls An intercom call is between two stations connected to the same system. -
Page 14: Holding Calls
Answering Calls GCA70-251 Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone that shares the held call line. -
Page 15: Directed Hold
GCA70-251 Answering Calls Directed Hold The installer can add a directed station hold feature to your telephone. With this feature, you can pick up the held call that has been on hold the longest length of time at another telephone. To place a call on directed station hold, 1. -
Page 16: Call Pickup
Answering Calls GCA70-251 Call Pickup The Impact system offers two distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. -
Page 17: Night-Transferred Calls -Line Access From Any Station
GCA70-251 Answering Calls If ringing telephone is within your designated ...DIAL # 4 calling group... Ringing Your Station Station ...DIAL For any ringing telephone... + extension code Answering Calls for Other Stations Night-Transferred Calls -Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. -
Page 18: Receiving Subdued Off-Hook Voice Announcements (Sohva)
Answering Calls GCA70-251 Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. To respond to a SOHVA verbally (not available on 8101N), 1. -
Page 19: Making Calls
GCA70-251 Making Calls Making Calls Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your station, the system automatically selects a line for use when you lift the handset. To dial an outside number manually, 1. -
Page 20: Making Intercom Calls
Making Calls GCA70-251 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer sets the system to deliver either tone-first or voice-first calling. -
Page 21: Camping On - Busy Station, Automatic Callback
GCA70-251 Making Calls Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. -
Page 22: Advanced Camping On Options
Making Calls GCA70-251 Advanced Camping On Options Camping On - Idle Station, Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station. - Page 23 GCA70-251 Making Calls To answer a call-waiting tone if you receive one while on a call, 1. HEAR short tone burst in receiver. 2. PLACE current call on hold, OR complete call AND HANG UP (waiting call will ring at your telephone). 3.
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Page 24: Redialing
Making Calls GCA70-251 Redialing The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number. -
Page 25: Advanced Call Handling
GCA70-251 Advanced Call Handling Advanced Call Handling Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. To queue for a line group, 1. -
Page 26: Conferencing
Advanced Call Handling GCA70-251 Conferencing When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. When using the DXP Plus or FXS or FXT system, you can include up to seven parties (in various combinations) in a conference call. - Page 27 GCA70-251 Advanced Call Handling To drop out of a conference call you initiated involving outside lines (creating an unsupervised conference), 1. DIAL (lines remain lighted and in use until one or both outside parties disconnect; when only one party drops out of an unsupervised conference, the other party remains on hold until he hangs up or the line is answered).
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Page 28: Call Forwarding
Advanced Call Handling GCA70-251 Call Forwarding Forwarding a Call You can forward the calls that normally ring at your telephone to another telephone. To remind you that the system is forwarding your calls, your telephone sounds a short ring burst each time the system forwards a call. To forward your calls, 1. -
Page 29: To Cancel Call Forwarding
GCA70-251 Advanced Call Handling To cancel call forwarding, 1. LIFT handset. 2. DIAL . Your telephone immediately hangs up. Forward Only Your Prime Line and Dial Intercom Calls Dial Forward All Calls That RIng At Your Your Caller Forward Station Station Station Forward Only Calls... -
Page 30: Call Forward Outside System (Cfos)
PRESS TAP. Join CFOS-forwarded party and CFOS destination in a conference call. * Comdial has taken reasonable steps in the design of all product features, including CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. -
Page 31: Call Transferring
GCA70-251 Advanced Call Handling Call Transferring Screened Call Transfers You can answer a call at your station and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. -
Page 32: Other Call Transferring Options
Advanced Call Handling GCA70-251 Other Call Transferring Options Hot Transfer A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her station to answer the call. - Page 33 GCA70-251 Advanced Call Handling To do a quick unscreened transfer, 1. ANSWER call. 2. DIAL intercom number for transfer location. 3. HANG UP. Call Transferring Summary What are the sender’s How is the transferred call Transfer option actions after answering Best suited for: delivered to the receiver? original call?
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Page 34: Call Parking
Advanced Call Handling GCA70-251 Call Parking Parking a Call You can place a call on hold in the system so that someone can answer the call from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. - Page 35 GCA70-251 Advanced Call Handling To re-park a park recall and restart the park timer, 1. ANSWER/RETRIEVE call. 2. PRESS INTERCOM AND DIAL S and park orbit code. (the system places the call back in its original park orbit where it remains until it is answered or until it recalls again).
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Page 36: Paging
Advanced Call Handling GCA70-251 Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. To send a paging announcement, 1. -
Page 37: Nonverbal Messaging
GCA70-251 Nonverbal Messaging Nonverbal Messaging LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. To turn on a message from your telephone, 1. LIFT handset, PRESS INTERCOM AND DIAL 2. - Page 38 Nonverbal Messaging GCA70-251 Dialing Code Table Character Dialing Code Character Dialing Code space – LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back...
- Page 39 GCA70-251 Nonverbal Messaging LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message Single Line Proprietary Telephone Station User’s Guide...
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Page 40: Message Waiting Light And Messaging
Nonverbal Messaging GCA70-251 Message Waiting Light and Messaging If the system installer designates your station to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. To turn on the message-waiting light (and a broken dial tone) at another station that is idle or busy, 1. -
Page 41: Programming
GCA70-251 Programming Programming Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any keypad number. NOTE: The Federal Communications Commission (FCC) requires that when programming emergency numbers and(or) making test calls to emer- gency numbers: 1. - Page 42 Programming GCA70-251 4. CHOOSE your speed dial route from the following list: • PRESS line button to select outside line, • DIAL to select prime line or last line used, • DIAL to select line group, • PRESS INTERCOM button or dial to select intercom.
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Page 43: Other Advanced Features
GCA70-251 Other Advanced Features Other Advanced Features Line Groups Some systems have telephone lines arranged into line groups that you may access for outside calling instead of selecting an individual line button. If your system has line groups, access them as follows: 1. -
Page 44: Account Codes
Other Advanced Features GCA70-251 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. To enter account code on an incoming call, 1. PRESS INTERCOM AND DIAL (call is automatically placed on hold). -
Page 45: Do Not Disturb Condition
GCA70-251 Other Advanced Features Do Not Disturb Condition This feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls. To enable DND, 1. PRESS INTERCOM AND DIAL To override a do not disturb condition at another telephone, 1. -
Page 46: Tracker Paging System
Other Advanced Features GCA70-251 Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. - Page 47 GCA70-251 Other Advanced Features To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. ANSWER call AND PRESS TRNS/CNF. 2. DIAL extension number. 3.
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Page 48: Volume Control
Other Advanced Features GCA70-251 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, back- ground music, and the group listening mode. There are four ringer loudness levels (plus an off position). - Page 49 GCA70-251 Other Advanced Features Muting Your Station (not available on 8101N) By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. To mute your station, 1.
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Page 50: Automatic Set Relocation
Other Advanced Features GCA70-251 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice as to whether you want to keep your previous programming or use the programming in the new location. -
Page 51: Feature Access Codes
GCA70-251 Feature Access Codes Feature Access Codes This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. Feature Enable Code Disable Code... - Page 52 Feature Access Codes GCA70-251 Feature Enable Code Disable Code INTERCOM + Call Park, Orbit 910-990 INTERCOM + Call Park, Pickup INTERCOM + Call Pickup, Directed extension number Call Pickup, Group INTERCOM + INTERCOM + Do Not Disturb INTERCOM + (repeat) extension number + Do Not Disturb Override Executive Override...
- Page 53 GCA70-251 Feature Access Codes Feature Enable Code Disable Code Line Groups 12-16 INTERCOM + Line Pick Up From Any Station, INTERCOM + Zones 1-4 Line Pick Up From Any Station, INTERCOM + All Zones Meet-Me Answer Page INTERCOM + INTERCOM + INTERCOM + Message Waiting extension number...
- Page 54 Feature Access Codes GCA70-251 Feature Enable Code Disable Code Keypad Speed Dial, Station , or Speed Dial, System Speed Dial, Programming INTERCOM + Voice-Announce Block INTERCOM + INTERCOM + NOTE: The dialing codes provided in this quick reference guide are default values.
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Page 55: Glossary
GCA70-251 Glossary Glossary Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. - Page 56 Glossary GCA70-251 Block Programming To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD tele- phones. Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone.
- Page 57 The tones made by your telephone when you dial. DXP, DXP Plus, FXS and FXT Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchange- able.
- Page 58 The switch on a telephone which, when depressed manually or by the handset, disconnects a call. IMIST Module which allows the connection of an external device to a Comdial digital telephone. Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features...
- Page 59 GCA70-251 Glossary Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle.
- Page 60 Glossary GCA70-251 Privacy Line feature, assigned by the programmer, to allow only one station to access a line at any time; no other station has access to the line unless the user makes it available through conferencing. Programmable Buttons Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements.
- Page 61 GCA70-251 Glossary Station A single system telephone with an individual identity and feature set assigned by the programmer. Station Message Detail Accounting (SMDA) Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.
- Page 62 Glossary GCA70-251 Unsupervised Conference After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties. Voice call A verbal intercom call. Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Zone Paging Paging through the intercoms of some stations or departments in the system.
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Page 63: Feature Networking Support
System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. Also provided is information on which features Comdial provides remote networking support too. Type... - Page 64 Support Across Aux Line Node Network Aux Ring Local Node Across Block Program Incoming DID Node Network Across Network Button, Programable Both Comdial Node/Station (with limitations) Across Network Call Costing Originating None Node/Station (with limitations) Call Divert Terminating Comdial Local...
- Page 65 Both None Local Node/Station Disable Station Local Node/Station Across Disconnect Notification Both None Network DND/inhibit/override Terminating Comdial/QSIG Local Node DNIS (passed across the Local Network but must be Both Comdial (display Node enabled per node) phones) Across Network DSS/BLF Both...
- Page 66 Parameters Terminating/Both Support LCD Messaging Both None Local Node Local or Line Group Both None Network Node Channels Line Monitoring Both Comdial Local Node Across Line Names Both Comdial/QSIG Node Network Line Queue Both None Lock Both None Local Node/Station...
- Page 67 Both Comdial Node/Station Network Response Message Both None Local Ring Monitoring Terminating Comdial Local Node/Station Serial Transfer Terminating Comdial/QSIG Local Service Observe Originating None Local Node/Station Across Shift for Speed Dials Both None Node/Station Network Silent for Ringing Both None...
- Page 68 TAFAS (line answer from Both None Local Node/Station any station) Across Toll Restriction Both None Node/COS Network Tracker Both Comdial Local Across Transfer to Voice Mail Both Comdial Node/Station Network Across Trunk to Trunk Transfer Both Comdial Network Across Voice Announce Block...
- Page 69 GCA70-251 Index Index Call Pick-Up answering calls at night, 19 answering for any station (directed), 10 Account Codes answering within a group, 10 entering for incoming calls, 38 Call Waiting entering for outgoing calls, 38 See Camping On, busy station forced verification of, 38 Calling All-Call Paging, 30...
- Page 70 Index GCA70-251 Do Not Disturb enabling/disabling operation, 39 function, 39 Intercom Button Dynamic Save Button, 18 functions, 4 location, 5, 6 meaning of associated light, 6 Exclusive Hold, 8 Last Number Redial, 18 LCD Messages Default message table, 32 Flash Button selecting from default messages, 31 See TAP Button sending, 31...
- Page 71 GCA70-251 Index Night Transfer of Ringing, 11 Speed Dialing general description of, 35 storing numbers, 35 Subdued Off-Hook Voice Announcement (SOHVA) blocking all SOHVAs, 12 Paging handling incoming SOHVAs, 12 all-call, 30 codes, 30 sending a Meet-Me page, 30 sending a page, 30 See Also Tracker Paging System TAP Button Parking Calls, 28...
- Page 72 Index GCA70-251 VOLUME DOWN Button function, 42 location, 5 Zone Paging, 30 VOLUME UP Button function, 42 location, 5 Single Line Proprietary Telephone Station User’s Guide...
- Page 73 Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Virginia 22906. Comdial® strives to design the features in our communica- tions systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility.
- Page 74 GCA70-251.09 05/00 Printed in U.S.A.
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