Comdial DSU and DSU II System Reference Manual
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Comdial DSU and DSU II System Reference Manual

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Summary of Contents for Comdial DSU and DSU II

  • Page 1 DSU and DSU II Series Digital Telephone Systems LCD Speakerphone System Reference Manual...

  • Page 2: System Models

    This reference manual applies to the following system and telephone models: System Models: • DSU systems with software 20A and later. • DSU II systems with software 4A and later. Telephone Models: • Impact 8012S-** Rev. A and later. • Impact 8024S-** Rev.

  • Page 3: Table Of Contents

    GCA70–245 Contents Introducing The LCD Speakerphone ....1-1 Using This Guide ....... 1-1 Using Your Speakerphone .
  • Page 4 Contents Answering Calls........3-1 Answering Outside Calls .
  • Page 5 GCA70–245 Transferring Calls – Screened..... . 6-2 Transferring Calls – Unscreened....6-3 ConferencingCalls .
  • Page 6 Contents 8.22 Understanding The Data Button Light ....8-22 8.23 Using The IMIST Module......8-23 8.24 Using The Caller ID Feature.

  • Page 7: Conferencing Calls

    GCA70–245 Introducing The LCD Speakerphone 1.1 Using This Guide Chapter One provides you with a general overview of your new speakerphone and its functions. The other ten chapters in this guide are clear and easy to follow. The Chapters are numbered as follows: Chapter Two: Programming The Attendant Features Chapter Three: Answering Calls Chapter Four: Making Calls...

  • Page 8: Using Your Speakerphone

    Introducing The LCD Speakerphone Using Your Speakerphone When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the...

  • Page 9: Using A Full-Duplex Speakerphone

    GCA70–245 1.2.1Using A Full-Duplex Speakerphone The Impact SCS 8324F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half-duplex speakerphones allow only one person to speak at a time.) The 8324F-** will operate in either full-duplex or half-duplex mode depending on the current line conditions.

  • Page 10: Speakerphone User Guidelines

    Introducing The LCD Speakerphone 1.2.2Speakerphone User Guidelines NOTE: The speakerphone user guidelines in this section that do not apply to the Impact SCS model 8324F-** when it is operating in full-duplex mode are so noted. However, when the 8324F-** is in half-duplex mode or in “speech training” mode, all of the following guidelines are applicable.
  • Page 11 GCA70–245 • When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices. To manually place a call using your speakerphone, 1. Press the INTERCOM or line button. 2.
  • Page 12 Introducing The LCD Speakerphone Handset Telephone Speaker Dialpad Volume Up Volume Down Connectors On Bottom Of Telephone Optional IST Module Not Used - Top** Handset or Line Cord - Bottom Headset Impact SCS 8324F-** and 8324S-** Handset Telephone Speaker Dialpad Volume Up Volume Down Connectors On Bottom Of Telephone...
  • Page 13 GCA70–245 AW700A Handset Keypad Button Transfer/ Conference Button Message Waiting Light Hold Button Intercom Button Microphone Opening Impact 8024S-** LCD Speakerphone LCD Alphanumeric Display Speaker Handset Button Transfer/ Conference Button Message Waiting Light Hold Button Intercom Button Microphone Opening Impact 8012S-** LCD Speakerphone LCD Speakerphone Reference Manual 1–7 Introducing The LCD Speakerphone LCD Alphanumeric...

  • Page 14: Knowing The Lcd Abbreviations

    Introducing The LCD Speakerphone 1.3 Knowing The LCD Abbreviations The following chart identifies the abbreviations that appear above your programmable buttons on the LCD screen. LCD Screen ADIAL ARDL BKSP BLOCK CAMP CFWD CLBK CLEAR CWAIT DARK DISP EXIT FEAT G (followed by last number) HOLD HVHLD...
  • Page 15 GCA70–245 LCD Screen OVER P (followed by last number) PERS PREV RECALL RECON RING S (followed by last number) SAVE SDIAL SEND SOHVA TIMER TKMSG Voice Ann. Block LCD Speakerphone Reference Manual 1–9 Introducing The LCD Speakerphone Feature Section Override 4.10 Port Personal...

  • Page 16: Knowing Your Telephone's Functions

    Introducing The LCD Speakerphone 1.4 Knowing Your Telephone’s Functions The LCD speakerphone provides many versatile features for your use. Refer to the following list for the features and their functions. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, and date •...
  • Page 17 GCA70–245 Programmable Buttons • Allow you to store numbers for automatic dialing functions • Allow you to store telephone extension numbers for Direct Station Selection (DSS) • Indicate which lines are either in use or on hold (green light) Speaker •...

  • Page 18: Understanding What The Lights Mean

    Introducing The LCD Speakerphone 1.5 Understanding What the Lights Mean The lights on your telephone indicate the status of lines, features, and intercom. Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button: • Steady red = station is in use, or in Do Not Disturb. •...

  • Page 19: Understanding What The Rings Mean

    GCA70–245 Above the HOLD button (models 8012S and 8024S): • Flashing red = message awaits pick up. • Fluttering red = automatic station relocation has been set. Next to the MESSAGE button (models 8312S, 8324S, and 8324F) • Flashing red = message awaits pick up. Next to the SPEAKER button: •...

  • Page 20: Adjusting Your Telephone's Pedestal

    Introducing The LCD Speakerphone 1.7 Adusting Your Telephone’s Pedestal (Models 8312S, 8324S and 8324F only) An adjustable pedestal is provided on your telephone to allow you to select the most comfortable viewing angle. When you receive your telephone, it will be in its lowest position — down flush against the pedestal.

  • Page 21: Programming The Attendant Features

    GCA70–245 Programming The Attendant Features 2.1 Using Chapter Two The main system operator, or attendant, should be familiar with all of the information contained in this chapter. It is user-friendly and designed with both the attendant and the station user’s needs in mind. If you are the system attendant, you should closely study this chapter before you begin operating the system.

  • Page 22: Creating The Lcd Response Messages

    Programming The Attendant Features 2.2 Creating The LCD Response Messages When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speakerphone within your system. Your system provides two default messages: “Back at .
  • Page 23 GCA70–245 Example: Create the message “TAKE MESSAGE” and program it into message location number 3. 1. Press INTERCOM, dial 2. Dial 3 3. Dial 81, 21, 52, 32 T A K E space 4. Dial , and press SPEAKER to end. 5.
  • Page 24 Programming The Attendant Features Letter Code Table Character Code Character Code Character Code 2–4 LCD Speakerphone Reference Manual GCA70–245 SPACE “...
  • Page 25 GCA70–245 LCD Message List Location Code Back at Call LCD Speakerphone Reference Manual 2–5 Programming The Attendant Features Message Letter Codes System Message System Message...

  • Page 26: Direct Inward Station Dialing

    Programming The Attendant Features 2.3 Direct Inward Station Dialing The direct inward station dialing (DISD) feature allows an external party to call an intercom station directly without assistance from the attendant (over a line programmed for DISD). As the system attendant, you may instruct callers to make DISD calls when necessary.
  • Page 27 GCA70–245 NOTE: The system will return the caller to DISD dial tone two additional times and then drop the line. • If called station is busy but is part of a hunt group, DISD call is routed to idle station in hunt group, if available; otherwise, the call is camped-on at dialed station.

  • Page 28: Naming The System Telephones

    Programming The Attendant Features 2.4 Naming The System Telephones If you have an LCD speakerphone, this feature lets you know who is calling you. You can assign either a personal name or a group name to each system telephone. This name can contain up to seven letters and will show up in the user’s display and/or in the called party’s display.
  • Page 29 GCA70–245 Letter Code Table Character Code Character Code Character Code LCD Speakerphone Reference Manual 2–9 Programming The Attendant Features SPACE “...
  • Page 30 Programming The Attendant Features GCA70–245 Station Names Record telephone names here. Copy this sheet for more record space. Name Name Name 2–10 LCD Speakerphone Reference Manual...
  • Page 31 GCA70–245 Programming The Attendant Features Station Names Record telephone names here. Copy this sheet for more record space. Name Name Name LCD Speakerphone Reference Manual 2–11...

  • Page 32: Setting The Music On Hold Feature

    Programming The Attendant Features 2.5 Setting The Music On Hold Feature Music that is provided to outside lines while those lines are on hold can be enabled and disabled through the attendant’s station: To set the music on hold feature, 1.

  • Page 33: Setting The Night Transfer Of Ringing Mode

    GCA70–245 2.6 Setting The Night Transfer Of Ringing Mode The day (or normal) ringing assignments of incoming lines can be transferred to a particular station or stations for off-hour or special purpose answering (such line/station ringing assignments are made through class of service programming). Additionally, stations can be arranged through class of service programming to answer any ringing outside line.

  • Page 34: Setting The Night Transfer Button

    Programming The Attendant Features 2.7 Setting A Night Transfer Button Because Night Transfer is a commonly used feature, you may wish to program a button to serve as the Night Transfer button. To program a Night-Transfer Button, 1. Press INTERCOM. 2.

  • Page 35: Station Message Detail Accounting (Smda) Printout

    GCA70–245 2.9 Station Message Detail Accounting (SMDA) Printout If your system is connected to a printer, you can command the system to print several different types of reports and to delete all stored SMDA records. To print an SMDA report, 1.

  • Page 36: Storing The System Speed Dial Numbers And Names

    Programming The Attendant Features 2.10 Storing The System Speed Dial Numbers And Names You can store up to 99 system speed dial numbers at your attendant telephone that every system user can access from his or her telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone.
  • Page 37 GCA70–245 7. Press TRANSFER/CONFERENCE to program a name. Enter digits from the Letter Code Table on page 2-9 to spell name (up to 16 characters allowed), —OR— — Press TRANSFER/CONFERENCE to leave name blank. 8. Press TRANSFER/CONFERENCE to save the number and name.
  • Page 38 Programming The Attendant Features System Speed Dial Numbers (Record system speed dial here. Copy this sheet if you need more record space.) Number Name 2–18 LCD Speakerphone Reference Manual GCA70–245 Number Name...
  • Page 39 GCA70–245 Programming The Attendant Features System Speed Dial Numbers (Record system speed dial here. Copy this sheet if you need more record space.) Number Name Number Name LCD Speakerphone Reference Manual 2–19...

  • Page 40: System Alarm Reporting

    Programming The Attendant Features 2.11 System Alarm Reporting Occasionally, the DSU system will fail to communicate with a particular station; it could be that the station has been disconnected from its station port or that the system printer is off line. When the system experiences these disruptions, an alarm signal will display at the attendant’s station or any LCD speakerphone when enabled by class of service programming.

  • Page 41: Transferring Calls To The Voice Mail System

    GCA70–245 2.12 Transferring Calls To The Voice Mail System As the attendant, you will not always have time to hand-write messages for all of the people in your group. Transferring some calls to a voice mail system provides an easy, efficient way for callers to record lengthy messages to be retrieved by individual station users later.

  • Page 42: Digital Voice Announcing (Dva)

    Programming The Attendant Features 2.14 Digital Voice Announcing (DVA) Digital voice announcing (DVA) plays pre-recorded announcements and messages during an in-progress call. The DVA stores the pre-recorded messages in its memory for recall when needed. While the DVA is not an automatic attendant, it does provide custom-recorded automated voice prompts and dialing instructions to callers.
  • Page 43 GCA70–245 Drop message — “Thanks for calling Acme, good bye.” Storing DVA messages 1. Press INTERCOM, then dial 2. Choose the message style. — Dial 1 for DISD message style. Dial 2 for DCD message style. 3. Select DVA station ports. 4.
  • Page 44 Programming The Attendant Features GCA70–245 2.14 Digital Voice Announcing (DVA)—continued— 12. When finished, press SPEAKER to end. To change messages, repeat procedure and make different selection. 2–24 LCD Speakerphone Reference Manual...

  • Page 45: Operating Your Telephone With A Dss/Blf Console

    GCA70–245 2.15 Operating Your Telephone With A DSS/BLF Console The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.

  • Page 46: Accessing The Button Levels

    Programming The Attendant Features 2.15.1 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active.

  • Page 47: Answering Calls

    GCA70–245 Answering Calls Answering Outside Calls A call that rings on an outside line sounds long single ring bursts and lights the line status light. The light flashes red for any ringing line or it flashes orange when your telephone has the ringing line preference feature.

  • Page 48: Answering Calls At Monitored Stations

    Answering Calls Answering Calls At Monitored Stations Your system may provide a station monitoring feature, which allows you to monitor the status (idle, ringing, or busy) at other stations. If your telephone has this feature, a BLF light will flash whenever a DSS station is ringing.

  • Page 49: Making A Call Pick-Up

    GCA70–245 Making A Call Pick-Up Often, several telephones are arranged together in a user group by the system installer. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

  • Page 50: Responding To A Subdued Off-Hook

    Answering Calls Responding To A Subdued Off-Hook Voice Announcement Your installer can program your telephone to receive a Subdued Off-Hook Voice Announcement (SOHVA), a feature that allows an intercom caller to break into your call if you are using the handset. Using SOHVA, a caller makes an announcement through your handset receiver.

  • Page 51: Making Calls

    GCA70–245 Making Calls 4.1 Dialing Manually You can manually dial a number over a selected telephone line. Or, if your telephone was given a prime line or idle line preference feature when it was installed, it will automatically select a line for your use when you lift the handset.

  • Page 52: Dialing Automatically

    Making Calls 4.2 Dialing Automatically This feature provides one- or two-button autodialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, but you cannot put two autodial numbers at one location. You can use one or both levels as needed.

  • Page 53: Redialing

    GCA70–245 4.3 Redialing If the last number you have called is busy or is not answering, you have several options for redialing it. You can redial it once, initiate a repeated redialing of it, or save it for later redial using a preprogrammed saved number redial button.

  • Page 54: Using Line Groups

    Making Calls 4.4 Using Line Groups Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines. Your system administrator can tell you how your system is arranged. When line groups are available, you may access them for outside calling instead of pressing a line button to select a line for use.

  • Page 55: Waiting For A Line (Queuing)

    GCA70–245 4.5 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

  • Page 56: Displaying Call/Cost Timer

    Making Calls 4.6 Displaying Call Cost /Timer If the installer programs your LCD speakerphone to display call costing, you can press the COST button on display to show the cost of the current call. If your system has not been configured with call costing, the button will show up as TIMER and will display the running time of the current call.

  • Page 57: Making Intercom Calls

    GCA70–245 4.7 Making Intercom Calls You can dial an intercom call manually from the keypad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call: one causes your voice to sound out at the called telephone and the other causes the called telephone to ring.

  • Page 58: Camping At Another Telephone And Waiting For An Automatic Callback

    Making Calls 4.8 Camping At Another Telephone And Waiting For An Automatic Callback If the telephone you have called on the intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before).

  • Page 59: Camping At Another Telephone And Waiting For An Answer (Call Waiting)

    GCA70–245 4.9 Camping At Another Telephone And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call waiting tone to a busy telephone and wait on the line for an answer. To camp on when you hear a busy signal, 1.

  • Page 60: Making A Subdued Off-Hook Voice Announcement (Sohva)

    Making Calls 4.11 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a voice announcement to another station that is off-hook and busy on a call (if the system is arranged to provide this feature). Your telephone provides a SOHVA button for your use. The system allows you to decide whether to deliver a SOHVA message or hang up when you hear an intercom busy tone.

  • Page 61: Using Dial By Name

    GCA70–245 4.12 Using Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name.
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  • Page 63: Holding Calls

    GCA70–245 Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, you can pick up the held call or another user can pick it up at another telephone if that telephone shares the held call line with your telephone.

  • Page 64: Using Exclusive Hold

    Holding Calls 5.2 Using Exclusive Hold To place a call on exclusive hold, 1. Press HOLD twice. To retrieve exclusive hold, 1. Press line button of held call (with flashing light) —OR— — press TAP (if station does not have line appearance). 5.3 Using Directed Hold To place a call on hold at another telephone (directed hold), 1.

  • Page 65: Placing A Call In A Parking Orbit

    GCA70–245 5.4 Placing A Call In A Parking Orbit To place a call on hold within the system where it can be answered at any telephone in the system (parking a call in orbit), 1. While on the call, press INTERCOM . 2.
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  • Page 67: Transferring Calls

    GCA70–245 Transferring Calls 6.1 Transferring Calls You can transfer calls from one station to another in one of two ways. If you first identify the caller to the party to receive the transfer, thus giving that user the opportunity to prepare for the call, you have made a screened transfer.

  • Page 68: Transferring Calls - Screened

    Transferring Calls 6.2 Transferring Calls – Screened To screen and transfer a call to another telephone in the system, 1. Answer call. 2. Press TRANSFER/CONFERENCE (call is automatically placed on hold). 3. Dial extension number of telephone to receive transfer or press DSS button for that extension.

  • Page 69: Transferring Calls - Unscreened

    GCA70–245 6.3 Transferring Calls – Unscreened To transfer an unscreened call to another telephone in the system, 1. Answer call. 2. Press TRANSFER/CONFERENCE (call is automatically placed on hold). 3. Dial extension number of telephone to receive transfer or press DSS for that extension.
  • Page 70 This page remains blank intentionally.

  • Page 71: Conferencing Telephones Together

    GCA70–245 Conferencing Calls 7.1 Conferencing Telephones Together When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.

  • Page 72: Making Unsupervised Conference Calls

    Conferencing Calls To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference.

  • Page 73: Using The Other Telephone Features

    GCA70–245 Using The Other Telephone Features Chapter 8 details the features that enhance the basic operation of your telephone. All of the features in this chapter are listed in alphabetical order for your convenience. 8.1 Adjusting The Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing.

  • Page 74: Blocking Voice Announce Calls

    Using The Other Telephone Features 8.2 Blocking Voice Announce Calls You can prevent voice announcements from sounding over your telephone speaker. This feature also blocks subdued off-hook voice announcements as well. To block voice-announced calls, 1. Press OPTIONS. 2. Press NEXT. 3.

  • Page 75: Displaying The Functions Of Your Station's Buttons

    GCA70–245 8.3 Displaying The Functions Of Your Station’s Buttons (Button Query) You can use the interactive buttons on your LCD speakerphone to access the button query feature. With this feature, you can cause your station’s display to show the function of each of its buttons. To activate the button query feature, 1.

  • Page 76: Entering Account Codes

    Using The Other Telephone Features 8.4 Entering Account Codes If your installer has arranged your system for account code entry to enhance the SMDA reports, you may be told to enter an account code before calling a number or after answering one. Code entry is either forced or voluntary.

  • Page 77: Forwarding Calls

    GCA70–245 8.5 Forwarding Calls You can forward calls that normally ring at your telephone to another telephone for answering. You can forward just your prime line and intercom calls or you can forward any calls that ring at your telephone. NOTE: You can program a special call forward button if you need quick access to the feature.

  • Page 78: Cfos) Feature

    Using The Other Telephone Features Activating The Call Forward Outside System (CFOS) Feature The Call Forward Outside System (CFOS) feature gives DSU II station users the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset.

  • Page 79: Identifying Your Telephone With The Automatic Set Relocation

    GCA70–245 8.7 Identifying Your Telephone With Automatic Set Relocation If your installer has equipped your system with automatic set relocation, you can move your telephone to another location and be given a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

  • Page 80: Making A Call Non-Private

    Using The Other Telephone Features 8.8 Listening To A Call Over The Speaker (Group Listening) You can turn on the telephone speaker while you have the telephone handset lifted if you wish. The distant party’s voice then sounds over the telephone speaker as well as the handset; however, only your handset microphone is active.

  • Page 81: Monitoring A Conversation Between Two Telephones (Service Observing)

    GCA70–245 8.10 Monitoring A Conversation Between Two Telephones (Service Observing) If your telephone provides the installer-programmed service observing feature, you can monitor an on-going conversation at another telephone in an undetected manner. You can use this feature on-hook or off-hook. You may also make a SOHVA call to a station you are actively monitoring, enabling you to assist the station user while listening to the distant party.

  • Page 82: Operating Your Telephone As A Departmental Station

    Using The Other Telephone Features 8.12 Operating Your Telephone As A Departmental Station If your telephone is within a departmental group of telephones, you can place your station in either an off-duty or a wrap-up mode. The off-duty mode is when you leave your telephone for lunch or for an extended time period and want another department telephone to receive your calls.

  • Page 83: Sending A Paging Announcement

    GCA70–245 8.13 Sending A Paging Announcement There are several ways to make a public announcement to all or a portion of your location. Your system might be arranged with an external paging unit that you access by pressing a line button or by dialing a special code.
  • Page 84 Using The Other Telephone Features If your system provides all-call or zone paging, 1. Lift handset. 2. Press INTERCOM. 3. Dial 87 for all-call, —OR— dial 84, 85, or 86 for zone 1, 2, or 3. 4. Make announcement. 5. Stay on line if awaiting a reply (known as “meet-me” page), —OR—...

  • Page 85: Setting A Do Not Disturb At Your Telephone

    GCA70–245 8.14 Setting A Do Not Disturb At Your Telephone This feature keeps calls from ringing at your telephone and makes it appear to be busy to intercom calls. If your telephone has this feature, you can enable it as needed. Generally, this feature cannot be overridden by the caller.

  • Page 86: Setting The Volume Control

    Using The Other Telephone Features 8.15 Setting The Volume Control Your telephone has a volume control switch. This is a multipurpose control that you can use to set the volume of the ringer, the speaker, the handset, the headset, and the group listening mode. Your LCD displays the new setting when you press the volume button.

  • Page 87: Setting Your Personal Ringing Tones

    GCA70–245 When you change the loudness, that change remains in effect until you change it again (referred to as default setting). Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1. Press INTERCOM. 2.

  • Page 88: Switching The Dialing Mode

    Using The Other Telephone Features 8.17 Switching The Dialing Mode Between Pulse And Tone If your local telephone service is pulse (rotary dialing), your telephone is arranged to dial in this manner (when programmed to do so by the installer). If you need to send tones during a dialing sequence (e.g.; to send bank-by-phone tones, etc), you can convert to tone while dialing.

  • Page 89: Using Toll Restriction Override

    GCA70–245 8.19 Using Toll Restriction Override You can override one station’s toll restriction assignment by dialing a programmed four-digit TRO code at another station prior to dialing your desired number. When you do this, the system replaces the toll restriction requirements of the station that you are using with those that match your home station.

  • Page 90: Using The Optional Tracker Paging System

    Using The Other Telephone Features 8.20 Using The Optional Tracker Paging System The optional Tracker paging system allows you to send and receive messages on Tracker Pagers assigned to station extension numbers. The Tracker system will also park calls in orbit for retrieval by the paged party.
  • Page 91 GCA70–245 To send a call back message to someone’s Tracker Pager without first calling them, 1. Press INTERCOM. 2. Dial #01. 3. Dial station extension number. 4. Hang up handset or press SPEAKER to end. The Pager—Tracker system will transmit your station extension number to the caller’s Tracker Pager display.

  • Page 92: Using The Auxiliary Jack

    Using The Other Telephone Features 8.21 Using The Auxiliary Jack NOTE: Only the 8024S telephone has an auxiliary jack. On models 8312S and 8324, the optional headset plugs into the handset jack. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager.
  • Page 93 GCA70–245 Program the enable/disable buttons (at any blank programmable button location) as follows: 1. Press INTERCOM. 2. Dial 3. Press programmable button. 4. Dial a feature code 94 = Headset Button, 95 = External Ringer Button, 96 = Tape Recorder Button, 97 = External Pager Button.

  • Page 94: Understanding The Data Button Light

    Using The Other Telephone Features 8.22 Understanding The DATA Button Light The optional Data Interface Unit (DIU) provides connections for your standard multiline digital telephone and an Industry Standard Telephone (IST) device. The DIU enables you to switch between your multiline telephone and an IST device (an industry standard telephone, FAX machine, modem, cordless telephone, or answering machine).

  • Page 95: Using The Imist Module

    GCA70–245 8.23 Using The IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.

  • Page 96: Using The Caller Id Feature

    Using The Other Telephone Features 8.24 Using The Caller ID Feature The number of the calling party will be displayed if your telephone has been assigned Caller ID service and you have one of the following: • Lines that ring audibly at your station. •...

  • Page 97: Using Non-Verbal Messaging

    GCA70–245 Using Non-Verbal Messaging 9.1 Message Waiting Light and Messaging If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message waiting light of any other telephone. This lets that telephone user know that you have a message for him.
  • Page 98 Using Non-Verbal Messaging 9.1 Message Waiting Light and Messaging—continued To turn on the message waiting light at an idle telephone, 1. Press MESSAGE. (For models 8012S and 8024S, press INTERCOM, then dial 2. Dial extension number of station to be alerted. The message waiting light of called station will flash.

  • Page 99: Lcd Messaging

    GCA70–245 9.2 LCD Messaging You can set system-supplied messages to be received or displayed by a calling LCD speakerphone. These messages give information on your telephone status. Get a list of the available messages from the attendant and write them on the blank listing chart on the next page. To turn message on, 1.

  • Page 100: Assist Button Messaging

    Using Non-Verbal Messaging 9.3 Assist Button Messaging If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assistance while you are on a call. Your message shows in the supervisor’s telephone display.
  • Page 101 GCA70–245 Using Non-Verbal Messaging If you are the recipient of a station-to-station message reminder (a BLF light is fluttering), answer it as follows: 1. Press DSS button associated with lighted BLF light. LCD Speakerphone Reference Manual 9–5...
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  • Page 103: Programming Your Telephone

    GCA70–245 Programming Your Telephone 10.1 Programming For Automatic Dialing Automatic dialing is a feature that lets you: dial lengthy numbers using one or two buttons, store frequently used feature codes, store intercom extension numbers of frequently called telephones. You can store numbers for automatic dialing at the following locations: at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer,...
  • Page 104 Programming Your Telephone 10.1 Programming For Automatic Dialing —continued— The outside numbers and feature codes are commonly referred to as autodial numbers when they are stored at the programmable button locations; however, they are referred to as personal speed dial numbers when they are stored at the 10 keypad number locations.
  • Page 105 GCA70–245 Autodial Numbers Personal Speed Dial Numbers (Keypad LCD Speakerphone Reference Manual 10–3 Programming Your Telephone Buttons)

  • Page 106: Storing Autodial And Speed Dial Numbers

    Programming Your Telephone 10.2 Storing Autodial And Speed Dial Numbers To store an outside number or a feature code as an autodial or speed dial number, follow the display prompts and proceed as follows: 1. Press OPTIONS. 2. Press NEXT until ADIAL and SDIAL is displayed. 3.

  • Page 107: Storing A Dss Number

    GCA70–245 10.3 Storing A DSS Number NOTE: You cannot store more than one DSS number at a programmable button location; however, you can store a feature code or autodial number at a second level for a button location that already has a programmed DSS. To store an intercom extension number as a DSS number, proceed as follows: 1.

  • Page 108: Storing The Feature Buttons

    Programming Your Telephone GCA70–245 10.4 Storing The Feature Buttons If you find that you are using certain miscellaneous features often, access buttons may make operation easier. Create access buttons as you need them. Account Code Button—allows you to enter an account code for call record purposes.
  • Page 109 GCA70–245 To create these feature access buttons proceed as follows: 1. Press OPTIONS. 2. Press NEXT until FEAT appears. 3. Press FEAT. 4. Press NEXT repeatedly until desired feature choice is displayed. 5. Press one of the buttons below currently displayed selections to choose desired selection.

  • Page 110: Storing The Special Purpose Feature Buttons

    Programming Your Telephone 10.5 Storing The Special Purpose Feature Buttons In addition to the feature buttons discussed on the previous page, there are six special purpose buttons that you can arrange as needed. These buttons provide the following features: Assist Button—sends a message to an LCD speakerphone that lets user know, with a tone and a station message display, that you need assistance.

  • Page 111: Response Message Programming

    GCA70–245 10.6 Response Message Programming This program lets you set up a button to be used for making a non-verbal response to a SOHVA or an intercom call. The response appears in the display of the calling station. To assign a button for non-verbal response: 1.

  • Page 112: Assist Button Programming

    Programming Your Telephone 10.8 Assist Button Programming With this feature you can program an “assist” button on your telephone that will let you send a message to an LCD speakerphone. By pushing this button you can let a party at another station know, with a tone and a station message display, that you need assistance with a call.

  • Page 113: Subdued Off-Hook Voice Announce (Sohva)

    GCA70–245 10.10 Subdued Off-Hook Voice Announce (SOHVA) Button Programming You can program a button at your station that may be pressed to enable the delivery of a SOHVA call. With this SOHVA enable button you can decide, after hearing a busy signal, whether the called party should be interrupted in a SOHVA manner.
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  • Page 115: Troubleshooting Your Telephone

    GCA70–245 Troubleshooting Your Telephone 11.1 Using Your Troubleshooting Guide Should your Impact or Impact SCS telephone fail to operate properly, or if you do not understand why it is operating in a certain manner, review the following Troubleshooting Guide for help. SYMPTOM INTERCOM light is Your messaging is set.
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  • Page 117: Glossary

    GCA70–245 Glossary Glossary All-call paging: Paging through the intercoms of all stations in the system. Assist button: A button that you can program that will let you send a message requesting assistance to the LCD of another telephone. Automatic callback: System will ring a calling telephone when a busy called telephone becomes idle.
  • Page 118 Glossary GCA70–245 Departmental station operation: The operation of stations that are organized into departments. Direct Inward Station Dialing (DISD): This feature allows an outside party to call an intercom station directly without an attendant’s assistance. Direct Station Selection/Busy Lamp Field (DSS/BLF): Using one button to place intercom calls;...
  • Page 119 GCA70–245 Glossary Messaging: Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status. Mute: A fixed feature button that keeps a distant party from hearing your conversation.
  • Page 120 Glossary GCA70–245 Subdued off-hook voice announce: A private announcement that can be made to a busy party which they hear through the receiver of their handset. Speed dialing: Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).

  • Page 121: Index

    GCA70–245 Index Abbreviations, Knowing The LCD ......1-8 Accessing The Button Levels ......2-26 Account Codes, Entering .
  • Page 122 Publication Index Call Forwarding ........8-5 Call Waiting .

  • Page 123: G Glossary

    GCA70–245 Feature Buttons, Storing....... . 10-6 Feature Buttons, Storing The Special Purpose ....10-8 Forwarding Calls .
  • Page 124 Publication Index Making A Call Non-Private ......8-8 Making A Call Pick-Up ........3-3 Making A Subdued Off-Hook Voice Announcement (SOHVA) .
  • Page 125 GCA70–245 Programming For Automatic Dialing..... . . 10-1 Programming Your Telephone ......10-1 Pulse And Tone Dialing .
  • Page 126 Publication Index Storing The Special Purpose Feature Buttons ....10-8 Storing The System Speed Dial Numbers And Names ..2-16 Subdued Off-Hook Voice Announcement Button Programming .

  • Page 127: Publication Index

    GCA70–245 Using The Caller ID Feature ......8-24 Using The IMIST Module ....... 8-23 Using The Optional Tracker Paging System .
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  • Page 129: Appendix A Quick Reference Guide

    GCA70–245 Appendix A Quick Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system. Feature To Turn On Account Code Programmed Button, or INTERCOM Assist Programmed Button Attendant INTERCOM 0 Automatic Callback...
  • Page 130 Quick Reference Guide Feature To Turn On Line Group 1 INTERCOM 9 Line Group 2 INTERCOM 81 Line Group 3 INTERCOM 82 Line Group 4 INTERCOM 83 Line Group Queue INTERCOM Message Waiting INTERCOM Night Answer INTERCOM 80 Paging Zone 1 Paging INTERCOM 84 Zone 2 Paging INTERCOM 85...
  • Page 131 GCA70–245 Feature To Turn On Toll Restriction INTERCOM Override Voice Announce Programmed Button or Block INTERCOM Volume Save INTERCOM Quick Reference Guide To Turn Off INTERCOM # 2 Quick Reference – 3...
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  • Page 133 NOTES...
  • Page 134 NOTES...
  • Page 135 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
  • Page 136 Printed in U.S.A. GCA70–245.03 8/97...

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