Impact Concierge; Introduction - Comdial GCA70–33 User Manual

GCA70–334

Introduction

1

Impact Concierge

Introduction
The Impact Concierge system provides three interfaces: the computer terminal at the front desk,
the administrative telephones, and the room telephones. This user's guide contains chapters
discussing how to use each interface.
Chapter 2 contains instructions for accessing the Impact Concierge system through the
computer terminal at the front desk. The computer terminal allows hotel staff access to the full
range of system functions (e.g. do not disturb, a directory of guests and their room numbers,
wakeup call status, call access, etc.).
Chapter 3 discusses the administrative telephones, which can be used to perform most of the
functions that the front desk terminal can perform.
Chapters 4 and 5 discuss the use of the guest room telephones. Hotel staff can use room
telephones for remote answering of attendant stations and for transferring calls (chapter 4).
Chapter 5 contains procedures guests use to operate room telephones.
For instructions on the standard features of the Comdial digital telephones, refer to their
respective user guides.
Front Desk Attendant's Guide – 1