Comdial 8012S User Manual
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Comdial 8012S User Manual

Comdial speakerphone user's guide
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  • Page 1 iPrimo Speakerphone Station User’s Guide...
  • Page 3 This User’s Guide is for the following proprietary FX Digital Communication Systems This user’s guide applies to the following telephone model: • 8900-IP-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 4: About This Book

    ABOUT THIS BOOK This user’s guide serves as both an introduction for new IP speaker- phone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjust- ments necessary to begin using your speakerphone. 1 Getting Started The following chapters describe the basic and advanced features available to you from this speakerphone:...

  • Page 5: Appendix D Speakerphone Characteristics

    Appendix A Quick Reference guide Appendix B Display Abbreviations Appendix C Glossary Appendix D Speakerphone Characteristics Appendix E Feature Networking Support Finally, at the end of the publication, an index provides a detailed ref- erence to the feature locations. Index Note: Throughout this book, al references to fixed buttons (keypad, DSS/ BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type;...
  • Page 6 This page intentionally left blank Comdial October, 02...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1. GETTING STARTED ...1 1.1 Setting Up Your Speakerphone...2 1.2 Positioning Your Speakerphone...2 1.3 Using Your Speakerphone ...4 1.4 Setting Display Contrast ...4 1.5 Setting a Personal Ringing Tone...5 1.6 Setting Volume Levels ...6 1.7 Answering and Making Calls ...7 1.8 Understanding the Basic Functions ...8 1.9 Your Speakerphone’s Buttons...9 1.10 Your Speakerphone’s Display Lights...12...
  • Page 8 Contents 2.5.2 Directed Call Pickup ...23 2.5.3 Pickup For Monitored Stations ...24 2.5.4 Servicing a Monitored Station ...25 2.6 Receiving SOHVA Announcements...26 2.6.1 Handling an Incoming SOHVA ...26 2.6.2 Voice Announce Blocking ...28 2.7 Caller ID (Automatic Number Identification) ...29 3.
  • Page 9 4.3.2 Diverting All Calls to Another Station ...48 4.3.3 Call Forward Outside System (CFOS) ...49 4.4 Call Parking ...53 4.4.1 Parking a Call...53 4.4.2 Handling Park Recalls ...53 4.5 Call Transferring...54 4.5.1 Screened Call Transfers ...54 4.5.2 Unscreened Call Transfers ...56 4.6 Other Call Transferring Options ...58 4.6.1 Hot Transfer ...58 4.6.2 Quick Transfer ...58...
  • Page 10 Contents 7.1 Background Music...85 7.2 Line Groups ...86 7.3 Do Not Disturb Condition ...87 7.4 Automatic Redial ...89 7.5 Wireless Paging System...91 7.6 Headset Jack ...94 7.7 Account Codes...96 7.8 Dial By Name ...97 7.9 Volume Control...99 7.9.1 Setting Current Volume Level ...99 7.9.2 Muting Your Speakerphone ...101 7.10 Programmed Button Display ...102 7.10.1Button Functions Display (Button Query)...102...

  • Page 11: Getting Started

    1. GETTING STARTED Welcome Congratulations and thank you for using a Comdial telephone! Your Internet Protocol (IP) large screen display speakerphone is supported by a communication system with hundreds of built-in, standard fea- tures. This manual serves as a helpful guide for using these various functions.

  • Page 12: Setting Up Your Speakerphone

    Getting Started 1.1 Setting Up Your Speakerphone When your new speakerphone arrives, you or the system installer must unpack it and make the necessary connections. Comdial publi- cation IMI81-082, Installing the IP Speakerphone, discusses the tech- nical installation requirements PC Throughput Jack (MDX Connection) Connect to PC’s network jack.
  • Page 13 Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, or other equipment. Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures.

  • Page 14: Using Your Speakerphone

    Getting Started Also remember, as with any piece of electronic equipment, your tele- phone may be damaged by contact with liquids. Please try to place the telephone in an area that is free from the danger of spills. 1.3 Using Your Speakerphone •...

  • Page 15: Setting A Personal Ringing Tone

    4. Select the Contrast Level interactive button (to the right of the LCD, on the same row as the words “Contrast Level”) once for each change of darkness you desire. Each press of the button makes the display darker until you go past level eight and return to level one.

  • Page 16: Setting Volume Levels

    Getting Started 1.6 Setting Volume Levels The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. There are four ringer loudness levels (plus an off position). •...

  • Page 17: Answering And Making Calls

    1.7 Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside num- ber, you must first select a line to connect your system to the local exchange.

  • Page 18: Understanding The Basic Functions

    Getting Started 1.8 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, date, and active call information. •...

  • Page 19: Your Speakerphone's Buttons

    1.9 Your Speakerphone’s Buttons Hold Button (HOLD) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. • If available, scrolls through LCD response messages. • If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing).
  • Page 20 Getting Started Shift Button (SHIFT) —Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.
  • Page 21 Volume Control (VOLUME UP or VOLUME DOWN) —Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode. Interactive Buttons 1-5 Handset Telephone Speaker Dialpad Volume Down Figure 1-3 8900-IP Large Screen Display Speakerphone October, 02 iPrimo Speakerphone Station User’s Guide Volume Up Microphone Opening...

  • Page 22: Your Speakerphone's Display Lights

    Getting Started 1.10 Your Speakerphone’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/ Busy Lamp Field or DSS/BLF programmable button): •...
  • Page 23 Next to a fixed feature or programmable feature button: • Steady red = the feature is on. • Steady off = the feature is off. Note: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons.

  • Page 24: Understanding The Large Screen Display

    Getting Started 1.11 Understanding The Large Screen Display Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line dis- plays.

  • Page 25: Answering Calls

    2. ANSWERING CALLS 2.1 Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.

  • Page 26: Using Call Handling Buttons

    Answering Calls • When you hear outside ringing (two long bursts) and observe a red flashing light, 1. Press the flashing line button or Select Answer. 2. Speak toward telephone or lift the handset if privacy is desired. 3. Select Do Not Disturb if you do not wish to answer the call at this time.

  • Page 27: Answering Intercom Calls

    4. Select Group Listen to activate the speaker while using the handset or headset, so a group can listen to the conversation but not interact with the calling party. 5. Select Record to record the call (if VMAIL is installed). 2.2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another.

  • Page 28: Answering Night-Transferred Calls

    Answering Calls • When you hear intercom ringing (two short bursts), 1. Press INTERCOM or select Answer. 2. Speak toward the telephone or lift the handset if privacy is desired. 3. Select Do Not Disturb if you do not wish to answer the call at this time.
  • Page 29 • To place a call on hold, —Press HOLD (station button) or select Hold (interactive button). • To retrieve a held call, 1. Press the line button of the held call (with winking green light), or INTERCOM for intercom call held or press TAP. 2.

  • Page 30: Handling Hold Recalls

    Answering Calls • To retrieve exclusive hold, 1. Press the line button of held call (with winking green light), or press TAP. 2. Speak toward the telephone or lift the handset if privacy is desired. 2.4.1 HANDLING HOLD RECALLS After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange.

  • Page 31: Using Directed Call Hold

    2.4.2 USING DIRECTED CALL HOLD The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another telephone.

  • Page 32: Specific Held Calls

    Answering Calls 2.4.3 SELECTING SPECIFIC HELD CALLS Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

  • Page 33: Call Pickup

    2.5 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. 2.5.1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

  • Page 34: Pickup For Monitored Stations

    Answering Calls 2.5.3 PICKUP FOR MONITORED STATIONS Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that tele- phone, and you can press the button to make a call to that telephone if you wish.

  • Page 35: Servicing A Monitored Station

    2.5.4 SERVICING A MONITORED STATION • To call an idle monitored station or to answer one that is ringing, 1. Note the BLF light condition. 2. Press the assigned DSS/BLF button. 3. Speak toward the telephone, or lift the handset if privacy is desired.

  • Page 36: Receiving Sohva Announcements

    Answering Calls 2.6 Receiving SOHVA Announcements 2.6.1 HANDLING AN INCOMING SOHVA Subdued Off-Hook Voice Annoucements (SOHVA), allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.
  • Page 37 • To respond to a SOHVA non verbally through Response Messaging, 1. Select Message. 2. Select one of the messages appearing in your LCD by select- ing the corresponding interactive button. (Message appears in the display of the telephone making the SOHVA). 3.

  • Page 38: Voice Announce Blocking

    Answering Calls 2.6.2 VOICE ANNOUNCE BLOCKING Figure 2-8 Selecting Voice Announce Block • To block (unblock) all voice-announced calls, 1. Select OPTIONS. 2. Select Programming. 3. Select Voice Announce Block. 4. Select ON interactive button to block (or OFF to unblock). 5.

  • Page 39: Caller Id (Automatic Number Identification)

    Your Station 2.7 Caller ID (Automatic Number Identification) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD.
  • Page 40 Answering Calls The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by causing the programmed Caller-ID (CID) light on your telephone to flash. Pressing the CID button allows you to view the stored numbers one at a time.

  • Page 41: Making Calls

    3. MAKING CALLS 3.1 Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button.
  • Page 42 Making Calls If your station has an assigned prime line, you will not have to select a line before dialing outside your system. • To dial an outside number using your prime line, 1. Press SPEAKER or lift the handset if privacy is desired. Out- side line is automatically selected.

  • Page 43: Making Intercom Calls

    3.2 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling. Note: The following instructions assume a tone-first setting.

  • Page 44: Automatic Dialing

    Making Calls Note: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF but- ton again.

  • Page 45: Redialing

    • To speed dial a personal speed dial number, —While on hook, dial the speed dial number on the dial pad (0 to 9). • To speed dial a system speed dial number, —While on hook, dial * and the system speed dial number. Note: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad.

  • Page 46: Redial Programming (Storing Numbers)

    Making Calls 3.4.2 REDIAL PROGRAMMING (STORING NUMBERS) • To permanently store a number you’ve just dialed, choose one of these methods: 1. While the number is still ringing, select MORE, then select SAVE. 2. Press an unused programmable button location. •...

  • Page 47: Camping On - Busy Station, Automatic Callback

    3.5 Camping On - Busy Station, Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.”...
  • Page 48 Making Calls • To cancel the call back before your telephone sounds the tone bursts, —Press INTERCOM and dial #6 or select CLEAR. • To camp on at a station with a Do Not Disturb condition set, —Select Camp-On. A call back will occur when called station is no longer set in the Do Not Disturb mode.

  • Page 49: Advanced Camping On Options

    3.6 Advanced Camping On Options 3.6.1 IDLE STATION, AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station. •...

  • Page 50: Busy Station, Wait For An Answer (Call Waiting)

    Making Calls 3.6.2 BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING) If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work). •...
  • Page 51 iPrimo Speakerphone Station User’s Guide • To answer a call-waiting tone if you receive one while on a call, 1. Hear a short tone burst in receiver. 2. Place the current call on hold, or complete the call and hang up (waiting call will ring at your telephone).

  • Page 52: Sending Subdued Off-Hook Voice Announcements

    Making Calls 3.7 Sending Subdued Off-Hook Voice Announcements You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. • Make a SOHVA announcement using the SOHVA button as follows: 1.

  • Page 53: Advanced Call Handling

    4. ADVANCED CALL HANDLING 4.1 Waiting for a Line (Queuing) If all the lines in a line group are busy, you can place your tele- phone in a queue to await an idle line. • To Queue for a line group, 1.

  • Page 54: Conferencing

    Advanced Call Handling 4.2 Conferencing When your telephone is joined together with several other tele- phones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, includ- ing you as the originating party, in any combination of outside lines and intercom parties.
  • Page 55 • To continue conversation on remaining line after other outside lines have dropped out of conference, 1. Press HOLD, 2. Press the line button of the remaining party. • To retrieve a line from hold and bring that party back into the conference, 1.

  • Page 56: Call Forwarding

    Advanced Call Handling • To rejoin an unsupervised conference between two outside lines, —Press TAP • To drop a party out of a conference call, 1. Select Drop Party, 2. Select the party you wish to drop from the conference call by pressing the interactive button beside the appropriate line.
  • Page 57 4. Select Call Forwarding. Figure 4-3 Selecting Call Forwarding 5. Choose one of the following call forwarding options: • Select Forward All to forward all calls • Select Forward Personal to forward prime line and intercom calls. • Select Forward RNA All to forward all calls that ring at your station but receive no answer after a programmed number of rings.

  • Page 58: Diverting All Calls To Another Station

    Advanced Call Handling • Select Forward RNA Personal to forward your prime line and intercom calls that ring at your station but receive no answer after a programmed number of rings. • Select CFOS to forward your calls to outside the system. 6.

  • Page 59: Call Forward Outside System (Cfos)

    • To divert calls to the designated station, 1. Hear ringing and/or see the flashing line status light. 2. Select Divert (system immediately forwards ringing call to the station you previously designated). Figure 4-6 Diverting Incoming Calls 4.3.3 CALL FORWARD OUTSIDE SYSTEM (CFOS) If enabled by your installer, the Call Forward Outside System (CFOS) feature allows you to forward incoming or transferred line calls to telephone numbers outside the system.
  • Page 60 Advanced Call Handling 4. Select Call Forwarding 5. Select CFOS 6. Select NEXT. 7. Choose a type of CFOS by selecting the top right-hand inter- active button to scroll through the list of call types • Select Line for prime line calls. •...
  • Page 61 • Select Prime/Last Line for the last line used for prime calls. • Select ARS for calls utilizing the least costly line group available to route a call. • Select ARS programmed number for selecting a programmed button for ARS calls. 8.
  • Page 62 Advanced Call Handling • To deactivate CFOS, —Select CLEAR • To join an active CFOS call from the CFOS-enabled station, —Note the flashing HOLD light indicating an active CFOS call, and press TAP. Join the CFOS-forwarded party and CFOS destination in a conference call. * Comdial has taken reasonable steps in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against...

  • Page 63: Call Parking

    4.4 Call Parking 4.4.1 PARKING A CALL You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by plac- ing the call in one of many park orbits, where the call remains until it is answered.

  • Page 64: Call Transferring

    Advanced Call Handling • To answer a park recall, —Select Answer. The call will then connect to your station. • To place a park recall on hold at your station, —Select Hold. After the call remains on hold for a period of time, it rings back to your telephone as a hold recall.
  • Page 65 • To screen and transfer a call to another telephone in the system, 1. Answer the call. 2. Press the TRNS/CONF button or select Transfer (call is auto- matically placed on hold). 3. Dial the extension number of the telephone to receive the transfer, or press the DSS/BLF button for that extension.

  • Page 66: Unscreened Call Transfers

    Advanced Call Handling • If the intercom party is busy, take one of the following steps (if made available at your telephone by the installer programming): 1. Select Reconnect to reconnect the call to your station. 2. Select Message to leave a message-waiting indication at the called station.
  • Page 67 • To transfer an unscreened call to another system telephone., 1. Answer the call. 2. Press TRNS/CONF or select Transfer) call is automatically placed on hold). 3. Dial the extension number of the telephone to receive the transfer, or press DSS/BLF button for that extension. 4.

  • Page 68: Other Call Transferring Options

    Advanced Call Handling 4.6 Other Call Transferring Options 4.6.1 HOT TRANSFER A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands free mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speak- ing toward his or her speakerphone to answer the call.

  • Page 69: Nonverbal Messaging

    5. NONVERBAL MESSAGING 5.1 LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. • To turn on a message from your telephone, 1. Select OPTIONS. 2. Select Programming. 3.
  • Page 70 Nonverbal Messaging 5. Select the message you would like to appear in a calling party’s LCD by selecting the corresponding interactive but- ton. In addition to the five options shown below, there are 25 more options available to be programmed. Refer to the Dial- ing Code Table on the next page.
  • Page 71 • To turn off the message and your intercom light, —Select CLEAR. Character October, 02 iPrimo Speakerphone Station User’s Guide Table 1-1 Dialing Code Table Dialing Character Code space – Comdial Dialing Code...
  • Page 72 Nonverbal Messaging (Write the attendant supplied message here) Dial Code LCD Message List Message Back at Call Ask them to hold Take a message I will call back Comdial (default message 1) (default message 2) (default message 3) (default message 4) (default message 5) October, 02...

  • Page 73: Message Waiting Light And Messaging

    5.2 Message Waiting Light and Messaging If the system installer designates your IP speakerphone to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. • To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, 1.
  • Page 74 Nonverbal Messaging • To turn off the message waiting light at a busy or idle station, 1. Press INTERCOM. 2. Dial #3. 3. Dial the extension number or press the DSS/BLF button of the station that was alerted. The message-waiting light of called station will turn off.

  • Page 75: Response Message Delivery

    5.3 Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant.
  • Page 76 Nonverbal Messaging This page intentionally left blank Comdial October, 02...

  • Page 77: Programming

    6. PROGRAMMING 6.1 DSS Numbers Storing another station extension number at a DSS/BLF program- mable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and con- veniently.
  • Page 78 Programming 3. Select NEXT until the DSS option appears. 4. Select DSS/BLF. 5. Press the programmable button to choose DSS/BLF button location. 6. Dial the extension number. 7. Repeat the previous steps, or select EXIT. 8. PRESS SPEAKER to end. Comdial October, 02...

  • Page 79: Speed Dial Numbers

    6.2 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.
  • Page 80 Programming 5. Press a programmable button or dial pad button (0–9) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first). Keypad-Dial desired num- ber for per- sonal speed dial or dial * and number for system speed dial.
  • Page 81 7. Make your speed dial route selection choice from the list on the LCD by pressing the appropriate button. Figure 6-4 Selecting Line or Intercom • Press a line button to select outside line, • Dial 00 to select prime line or last line used. •...
  • Page 82 Programming 8. Dial a number (up to 16 digits long, include * and # if needed). Figure 6-5 Dialing a Speed Number 9. Select DONE to store the number. 10. Repeat the previous steps until all numbers are stored, or select EXIT.

  • Page 83: Feature Access Codes

    6.3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone.
  • Page 84 Programming 5. Select the programmable button at which you wish to store the feature (remember, if there is anything else programmed at this button, the new programming will overwrite it). For help in selecting a button, select SHOW EMPTY LOCA- TIONS to display unused feature buttons (green lights).

  • Page 85: Programmable Buttons

    Speed Dial Numbers, Features or DSS/BLF Personal Speed Dial Numbers October, 02 iPrimo Speakerphone Station User’s Guide Locations (Programmable Buttons) (Keypad Buttons) Comdial...

  • Page 86: Lcd Feature Buttons

    Programming 6.4 LCD Feature Buttons You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on page 79).
  • Page 87 • Camp-On (Call Waiting)(CAMP)—when calling a busy station, this feature allows you to send a call waiting tone to the station and to wait on-line for a reply. • Clear Feature (CLEAR)—clears a currently active or engaged feature. • Do Not Disturb (DND)—prevents other telephones from ringing your telephone.
  • Page 88 Programming • Tracker Paging System (Tracker Access)—allows you to enter tracker pager numbers, pickup a tracker page, and either enable and/or disable a pager number. • Voice-Announce Block —blocks voice announcements. • Volume Save—allows the preset volume level to be saved. Comdial October, 02...

  • Page 89: Programming Feature Access Buttons

    6.4.1 PROGRAMMING FEATURE ACCESS BUTTONS Programming of the feature access buttons may require several selec- tions involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Display Abbreviations on page 111. • To create a feature access button, 1.

  • Page 90: Reminder Alert

    Programming 8. Select the feature you want to assign to by selecting the cor- responding interactive button. (Select NEXT to scroll through the list of available feature. 9. Repeat steps 1 through 7 for other features. 10. Select EXIT to end programming. •...
  • Page 91 4. Select Reminder Alert. Figure 6-8 Setting the Alert Time 5. Select Reminder Alert 1 or Reminder Alert 2 to select avail- able alert designation; if you have already programmed an alert for 1, select 2 to set a second alert condition. 6.
  • Page 92 Programming When an alert sounds at the set time, you hear four short tone bursts, which will continue until acted upon. If you are not at your station to hear the alert when it sounds, your telephone’s ring tone changes to the alert tone for every incoming call until you respond to the alert.

  • Page 93: Response Message Button

    6.6 Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone, or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer.
  • Page 94 Programming This page intentionally left blank. Comdial October, 02...

  • Page 95: Other Advanced Features

    7. OTHER ADVANCED FEATURES 7.1 Background Music If the telephone system supplies background music, you can turn it on at your IP speakerphone while on-hook and idle. The system automat- ically turns background music off during calls and voice announce- ments.

  • Page 96: Line Groups

    Other Advanced Features • To turn the music off, 1. Select OPTIONS. 2. Select Programming. 3. Select Background Music. 4. Select the Background Music interactive button and select OFF. 5. Select EXIT. 7.2 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button.

  • Page 97: Do Not Disturb Condition

    7.3 Do Not Disturb Condition This feature keeps calls from ringing at your IP speakerphone and makes your station appear to be busy to intercom calls. As a reminder, a station that is set in Do Not Disturb mode will display this infor- mation on the display.
  • Page 98 Other Advanced Features • To set a Do Not Disturb condition at your telephone when a call rings at your station, 1. Hear ringing and notice incoming call information in display. 2. Select OPTIONS. 3. Select Programming. 4. Select Do Not Disturb. 5.

  • Page 99: Automatic Redial

    7.4 Automatic Redial If your station has the multiple automatic redial feature enabled, you can place up to ten numbers in your telephone’s redial queue. Note: The AUTOMATIC REDIAL button described in the fol- lowing steps must be programmed by your system installer or attendant.
  • Page 100 Other Advanced Features 4. If your installer has enabled answer supervision on your line, the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off. 5. If answer supervision is NOT enabled, select Auto Redial or the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing, 6.

  • Page 101: Wireless Paging System

    • To cancel the automatic redial feature, choose one of the following: 1. Perform any user activity at the station (go on-hook, select the speaker button, etc.), 2. Dial #72 to delete all numbers from the redial queue, 3. Select Auto Redial or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing.
  • Page 102 Other Advanced Features 4. Press SPEAKER to end. Figure 7-4 Initiating a Tracking Page • To page a called party without first calling them, 1. Press INTERCOM AND DIAL *8. 2. Dial an extension number or select the LIST NAMES interac- tive button.
  • Page 103 • To transfer a call to a pager park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. Answer the call and select Transfer. 2. Dial an extension number. 3. If the called station does not answer or is busy, select TRACK.

  • Page 104: Headset Jack

    Other Advanced Features 7.6 Headset Jack Your IP Speakerphone is equipped with a headset jack that provides an interface for a headset. In order to properly operate a headset, you must program a blank programmable button location on your IP Speakerphone as a headset button.
  • Page 105 5. Press a blank programmable button location to serve as enable/disable button for the feature you’ve selected. 6. Select NEXT until the desired feature appears. • Headset to choose headset Figure 7-6 Programming Headset Button 7. Return to previous steps to add another device, or select SPEAKER to quit.

  • Page 106: Account Codes

    Other Advanced Features 7.7 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. • To enter account code on an incoming call, 1.

  • Page 107: Dial By Name

    2. Press INTERCOM (call is automatically placed on hold). 3. Dial *04 AND account code, or press the programmed ACCOUNT CODE button. 4. LISTEN for dial tone AND DIAL number you are calling. Note: See page 79 for instructions on programming a dedi- cated ACCOUNT CODE button.
  • Page 108 Other Advanced Features 3. Select ALL to view all entries or select an interactive button corresponding to the letters in the name you want to locate (for example, dial ABC for Comdial). There is no limit to the number of digits you can dial. 4.

  • Page 109: Volume Control

    7.9 Volume Control 7.9.1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, background music, and the group listening mode.
  • Page 110 Other Advanced Features • There are eight speaker loudness levels. Set these levels for the current call as follows: —While on a call and in speakerphone mode, press the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire. •...

  • Page 111: Muting Your Speakerphone

    7.9.2 MUTING YOUR SPEAKERPHONE By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. • To mute your station, —Press MUTE (mute function and light turn on). You can still hear the distant party, but he or she cannot hear you.

  • Page 112: Programmed Button Display

    Other Advanced Features 7.10 Programmed Button Display 7.10.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) You can cause the display to identify the function of each button on your telephone. • To button query your telephone, 1. Select OPTIONS. 2. Select Programming. 3.

  • Page 113: Paging

    • To identify the station that occupies a busy line, 1. Press the DSS/BLF button for busy line. 2. Read your display for intercom number of station that is busy on line. • To identify the line that a busy station occupies, 1.
  • Page 114 Other Advanced Features At times other telephone users may page you with instructions to meet them on line. This is known as a Meet-Me page. You can go to the nearest telephone, dial a code, and be in contact with the paging party.

  • Page 115: Viewing The Call Log

    7.12 Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station. If you have caller ID, the LCD will also display incoming calls. Incoming calls are designated with an I next to the number and outgoing calls are designated with an O.
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  • Page 117: Appendix A - Feature Access Codes

    APPENDIX A - FEATURE ACCESS CODES This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. On page 73, the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons.
  • Page 118 Feature Call Park, Orbit 910-990 910 to 999 Call Park, Pickup 910 to 999 Call Pickup, Directed Call Pickup, Group Clear Major Alarm Ring DISA Access Do Not Disturb Do Not Disturb Override DSS/BLF Programming Executive Override Hold, Manual Hold, Exclusive Hold, Directed Hold, Directed Pickup...
  • Page 119 Feature Line Groups 12-16 Line Pick Up From Any Station, Zones Line Pick Up From Any Station, All Zones Meet-Me Answer Page Message Waiting Message Wait Retrieval Operator Access Paging, All Call Paging, Zones 2-8 Paging, Meet-Me Park Orbit Retrieve 910 to 999 Park Orbit Send 910 to 999...
  • Page 120 Feature Response Message Service Observing Speed Dial, Station Speed Dial, System Speed Dial, Programming Station Lock Volume Save Voice-Announce Block Note: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes.

  • Page 121: Appendix B - Display Abbreviations

    APPENDIX B - DISPLAY ABBREVIATIONS This chart identifies the interactive button abbreviations that appear in your display. Abbreviation ACCT ALERT ARDL ERASE CALL October, 02 iPrimo Speakerphone Station User’s Guide Feature Account Codes Set Reminder All Calls Forward Answer Automatic Redial Erase Call Comdial...
  • Page 122 Abbreviation CAMP CFWD CALLBK CLEAR CONF DARK DISP Feature Camp On Call Forward I Will Call Back Clear Features Clear Conference Dark (contrast) Display Comdial Definition Has system call you when busy station becomes idle. When chosen as a feature, stores a button that enables the function.
  • Page 123 Abbreviation DSS/BLF EXIT FEAT GPLSN HDSET October, 02 iPrimo Speakerphone Station User’s Guide Feature Do Not Disturb Direct Station Select Exit Selection System Speed Dial By Name Feature Group Listen Headset Comdial Definition Makes your station appear busy to other stations.
  • Page 124 Abbreviation HAVE HOLD LIGHT MUSIC NEXT NoANS OPTIONS Feature Ask Caller To Hold Internal Dial by Name Light (contrast) Message Background Music Next Display No Answer/Forward Options Comdial Definition Send a non-verbal response to a SOHVA caller so he or she will know to place the outside caller on hold.
  • Page 125 Abbreviation OVER PAGE PARK PCKUP PERS PRIV QUERY RECON October, 02 iPrimo Speakerphone Station User’s Guide Feature Override Paging Zone Park Orbit Pick Up Personal Privacy Button Query Reconnect Comdial Definition Overrides either a do-not-disturb condition or a busy signal at a station you have called.
  • Page 126 Abbreviation RING SAVE SDIAL SEND SOHVA Feature Ring Tone Save Number Speed Dial Send Transfer Set Feature Secure Off-Hook Voice Announcement Music Source Comdial Definition Select different ringing tones. Permanently saves last number you dialed. When chosen as a feature, stores a button that provides the function.
  • Page 127 Abbreviation TAKE MSG October, 02 iPrimo Speakerphone Station User’s Guide Feature Take A Message Voice Announce Block Comdial Definition Send a non-verbal response to a SOHVA caller so he or she will know to take a message from an outside party. Inhibits your station from receiving a SOHVA.
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  • Page 129: Appendix C - Glossary

    APPENDIX C - GLOSSARY Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes.

  • Page 130: Automatic Station Relocation

    Automatic Route Selection (ARS) ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modi- fies the dialed number, if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing information) based entirely upon the programming of the system.

  • Page 131: Call Transfer

    Call Pick-Up Answering a call at one telephone when it is ringing at another telephone. Call Transfer Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called;...
  • Page 132 Dial By Name This feature allows users to employ any two-line display, LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item. Digital Voice Announcing (DVA) The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or you can use it to enhance the...

  • Page 133: Executive Override

    DXP, DXP Plus, FXS and FXT Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the pro- grammed function codes of these systems are interchangeable. Dynamic Line Button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.
  • Page 134 Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system. Keypad Buttons 0 through 9, * and # used for dialing.
  • Page 135 Meet-Me Answer Page Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation. Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a tele- phone that gives information on your status.
  • Page 136 Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted. Privacy Line feature, assigned by the programmer, to allow only one sta- tion to access a line at any time; no other station has access to the line unless the user makes it available through conferencing.
  • Page 137 Saved Number Redialing Saving a last manually dialed number for later autodialing. Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another. Service Observing Class of service programming option allows users to enter an in- progress call in an unannounced muted mode to monitor the call.
  • Page 138 System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers. TAP (Flash/Recall) Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.
  • Page 139 Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Zone Paging Paging through the intercoms of some stations or departments in the system. October, 02 iPrimo Speakerphone Station User’s Guide Comdial...
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  • Page 141: Appendix D - Speakerphone Characteristics

    iPrimo Speakerphone Station User’s Guide APPENDIX D - SPEAKERPHONE CHARACTERISTICS When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
  • Page 142 Note: Pressing any button (mute, hold, etc.) on the speaker- phone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech train- ing”...

  • Page 143: Half-Duplex Speakerphone Guidelines

    • If both you and the distant party are using full-duplex speakerphones, the sensitivity to both echo path changes and volume reduction during double-talk is doubled from the sensitivity when just one full-duplex speakerphone is involved. Half-Duplex Speakerphone Guidelines The speakerphone user guidelines in this section do not apply when your speakerphone is operating in full-duplex mode.
  • Page 144 In some situations, such as when either you or the distant party is in a noisy environment, you may have to lift your handset to ensure a clear conversation. When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset.

  • Page 145: Appendix E - Feature Networking Support

    APPENDIX E - FEATURE NETWORKING SUPPORT The system that your IP speakerphone works into can be either a local stand-alone system or part of a system-to-system network. System-to- system networking connects several systems together in an arrangement that allows unified communications throughout the network.
  • Page 146 Type Network Feature Originate Name Terminate Both Terminating (passed across the network but must be enabled per node) ANI DNIS Originating (passed across the network but must be enabled per node) ANS Detect Originating Both Attendant Both Programing Authorizati Originating on Code Auto Hold Terminating...
  • Page 147 Type Network Feature Originate Name Terminate Both Auto Redial Originating Aux Line Aux Ring Block Program Button, Both Programma Call Originating Costing Call Divert Terminating Call Terminating Forward Default Forward Call Terminating Forward All Immediate Call Terminating Forward All October, 02 iPrimo Speakerphone Station User’s Guide Remote Feature...
  • Page 148 Type Network Feature Originate Name Terminate Both Call Pickup Terminating Directed Call Pickup Terminating Group Call Time Originating Call Both Transfer Call Terminating Waiting Tone Camp On Terminating CFOS Both Clock Set Conference Both Day Night Both Class of Service Delay Hot Terminating Line...
  • Page 149 Type Network Feature Originate Name Terminate Both Dist Ring Terminating Dial by Originating Name Directed Both Station Hold Disable Station Disconnect Both Notification DND/ Terminating inhibit/ override DNIS Both (passed across the Network but must be enabled per node) DSS/BLF Both DTMF Both...
  • Page 150 Type Network Feature Originate Name Terminate Both Enhanced Terminating Night Mode Enhanced Terminating Ringing Executive Both Override Extended DTMF Feature Numbering Group Terminating Listen Hands Free Both Hold Terminating Hunt Group Terminating (can access Hunt group across Network members must be local to each other) Hunt List...
  • Page 151 Type Network Feature Originate Name Terminate Both Idle Line Both Incoming Both Call Routing Intercom Numbering Intercom Originating Speed Dial Last Number Dialed Both Contrast Both Messaging Line Group Both Line Both Monitoring Line Names Both Line Queue Both Lock Both Location Both...
  • Page 152 Type Network Feature Originate Name Terminate Both Mark Both Message Both Deposit Message Terminating Waiting Music, Both Background Music, On Both Hold Mute Both Operator/ Both Network Operator/ Both Node Page Both Park Orbit Terminating Personal Terminating Ring Tone Prime Line Originating Privacy Terminating...
  • Page 153 Type Network Feature Originate Name Terminate Both Query Originating (button) Queue Terminating Quick Terminating Transfer Recall Call Forward Recall Terminating Timing (Hunt Group) Record Both Response Both Message Ring Terminating Monitoring Serial Terminating Transfer Service Originating Observe Shift for Both Speed Dials October, 02 iPrimo Speakerphone Station User’s Guide...
  • Page 154 Type Network Feature Originate Name Terminate Both Silent for Both Ringing SLPS— Both Brokers Mode SLPS— Originating Dial Saved Number SLPS— Terminating Pick Up Last Line SLPS— Originating Save Number SLPS— Both SMDA/ Both SMDR Softkey Both SOHVA Terminating Remote Feature Network Parameters...
  • Page 155 Type Network Feature Originate Name Terminate Both SOHVA Originating Service Observe Dial Originating System Both Speed Dial Station Both Monitoring (DSS/BLF) (with Hub only limitations) Station Both Names Station Originating State Query Subdue Terminating Ringing System Both Manager Prog System Both Parameters TAFAS...
  • Page 156 Type Network Feature Originate Name Terminate Both Toll Both Restriction Tracker Both Transfer to Both Voice Mail Trunk to Both Trunk Transfer Voice Terminating Announce Block Serial WP Integration Remote Feature Network Parameters Support None Across Network Comdial Local Comdial Across Network Comdial...
  • Page 157 Account Code 76, 119 Account Codes 96 entering for incoming calls 96 entering for outgoing calls 96 Advanced Options 39 All-Call Paging 119 Answering Calls 7 Assist Button 119 Attendant 119 Authorization Entry Code 76 Auto Redial 76 Autodialing 119 Automatic Callback 119 Automatic Dialing 34, 119 Automatic Redial 89...
  • Page 158 Group Listen 77 Headset 77 Headset Connectors 94 Headset Jack 8, 94 Hold Button 9 Holding Calls 18 Interactive Buttons 9 Intercom 124 INTERCOM Button 13 Intercom Button 9 Intercom Calls Answering 17 LCD 124 description 8 Feature Buttons 76 Message Delivery 59 Message List 62 setting display contrast 4...
  • Page 159 iPrimo Speakerphone Station User’s Guide System Speed Dial 128 TAP 128 Tap Button 10 Tracker Paging System 78 Transfer/Conference Button 10 Voice Announce Blocking 28 Voice-Announce Block 78 Volume Control 11, 99 Volume Level setting 5 Volume Save 78 Wireless Paging 91 Jun ‘02 Comdial Index-3...
  • Page 160 Index-4 Comdial Jun, ‘02...
  • Page 162 GCA70-377.03 Printed in U.S.A. September, 02...

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