Comdial DSU Series User Manual
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Comdial DSU Series User Manual

Dsu and dsu ii series digital telephone systems lcd speakerphone station
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DSU and DSU II Series
Digital Telephone Systems
LCD Speakerphone
Station User's Guide
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Summary of Contents for Comdial DSU Series

  • Page 1 DSU and DSU II Series Digital Telephone Systems LCD Speakerphone Station User’s Guide...
  • Page 2 • Impact SCS 8324F-** Rev. A and later. If you need more information, consult GCA70–245, LCD Speakerphone Reference Manual. Contact your Comdial dealer for updates of this as well as other Comdial publications. * Tri-Level Compression is a registered trademark of ACS Wireless, Inc.

  • Page 3: Table Of Contents

    GCA70–281 Contents Contents Page Introducing The Telephone ......1–1 Using Your Speakerphone ......1–1 1.1.1 Using A Full Duplex Speakerphone .
  • Page 4 Contents GCA70–281 Page Transferring Calls ........5–1 Transferring Outside Calls .
  • Page 5 GCA70–281 Contents Page Programming Your Telephone ......9–1 Storing Autodial Or Personal Speed Dial Numbers ..9–1 Storing DSS Numbers.
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  • Page 7: Introducing The Telephone

    GCA70–281 Introducing The Telephone Introducing The Telephone Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone’s many functions. If you should need more information about a particular function or on a function not listed in this guide, consult the LCD Speakerphone Reference Manual, GCA70–245 (your system attendant...

  • Page 8: Using A Full Duplex Speakerphone

    Introducing The Telephone GCA70–281 1.1.1 Using A Full-Duplex Speakerphone The Impact SCS 8324F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half duplex speakerphones allow only one person to speak at a time.) The 8324F-** will operate in either full-duplex or half-duplex mode depending on the current line conditions.

  • Page 9: Speakerphone User Guidelines

    GCA70–281 Introducing The Telephone 1.1.2 Speakerphone User Guidelines NOTE: The speakerphone user guidelines in this section which do not apply to the Impact SCS model 8324F-** when it is operating in full-duplex mode are noted. However, when the 8324F-** is in half-duplex mode or in “speech training”...
  • Page 10 Introducing The Telephone GCA70–281 LCD Alphanumeric Display SCS02B Interactive Buttons (NOT programmable) Handset Programmable Buttons Intercom Button* Message Waiting Light Telephone Speaker Message Button Shift Button TAP Button Dialpad Transfer/Conference Button Speaker Button Mute Button Volume Up Hold Button Volume Down Microphone Opening Connectors On Bottom Of Telephone *NOTE: The Intercom button can be reprogrammed.
  • Page 11 GCA70–281 Introducing The Telephone LCD Alphanumeric AW700A Display Handset Interactive Buttons (NOT programmable) Keypad Programmable Buttons Button Volume Up Volume Down Transfer/ Shift Conference Button Button Mute Message Button Waiting Light Speaker Button Hold Button Connectors On Bottom Of Telephone Intercom Handset Line Cord...

  • Page 12: Using The Lcd Abbreviations

    Introducing The Telephone GCA70–281 Using The LCD Abbreviations The following chart identifies the abbreviations on your LCD screen and provides a brief definition of each feature. For more detailed information, see your System Reference Manual, GCA70-245. Abbreviation Feature Definition ADIAL Auto Dial Allows you to program a number as an autodial for one-button...
  • Page 13 GCA70–281 Introducing The Telephone Feature Definition Abbreviation CLEAR Clear If someone has left a message on your telephone, CLEAR cancels the message. CWAIT Call Waiting You can send a call-waiting tone to a busy station and await a reply. DARK Dark When adjusting the contrast on your LCD, DARK makes the...
  • Page 14 Introducing The Telephone GCA70–281 Abbreviation Feature Definition L (followed Line Tells you which line you are by number) currently using. LIGHT Light When adjusting the contrast on your LCD, LIGHT makes the background of the screen lighter. MUSIC Music You can turn on the background music to play through your speaker.
  • Page 15 GCA70–281 Introducing The Telephone Abbreviation Feature Definition Enables Call Forwarding. SOHVA Subdued Off Hook Sends a subdued message to a busy Voice Announce station. TIMER Timer Displays the running time of the current call. TKMSG Take A Message One non-verbal response to a SOHVA, TKMSG tells the calling station to “Take a message.”...
  • Page 16 Introducing The Telephone GCA70–281 Knowing Your Telephone’s Functions Your telephone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.4, Understanding What The Lights Mean, for information about the lights associated with your telephone’s buttons.
  • Page 17 GCA70–281 Introducing The Telephone Speaker Button (not available on 8112N and 8212N) • Turns your speaker on or off. • Disconnects a call when you are on a handsfree call. • Ends or cancels programming. TAP Button • Recalls dial tone or generates a hookflash. •...

  • Page 18: Understanding What The Lights Mean

    Introducing The Telephone GCA70–281 Understanding What The Lights Mean The lights on your telephone indicate the status of lines, features, and intercom. – Next to a Direct Station Select (DSS)/Busy Lamp Field (BLF) button: Steady red = station is in use or in Do Not Disturb. Flashing red = station is receiving a call or station is calling you.

  • Page 19: Understanding What The Rings Mean

    GCA70–281 Introducing The Telephone – Next to the HOLD button: Flashing red = message awaits pick up (models 8012S, 8024S). Fluttering red = automatic station relocation has been set. – Next to the MESSAGE button (models 8312S, 8324S, and 8324F): Flashing red = message awaits pick up –...

  • Page 20: Adjusting Your Telephone's Pedestal

    Introducing The Telephone GCA70–281 Adusting Your Telephone’s Pedestal (Models 8312S, 8324S and 8324F only) An adjustable pedestal is provided on your telephone to allow you to select the most comfortable viewing angle. When you receive your telephone, it will be in its lowest position — down flush against the pedestal.

  • Page 21: Answering Calls

    GCA70–281 Answering Calls Answering Calls NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the INTERCOM button.” All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.” 2.1 Answering Calls To answer a call ringing at your telephone, 1.

  • Page 22: Answering A Subdued Off-Hook Voice Announcement (Sohva)

    Answering Calls GCA70–281 To answer a call that is ringing at a telephone in your group, 1. Press INTERCOM and dial #4 (ringing station must be programmed in your call pickup group). 2. Speak toward telephone to answer call. Lift handset if you desire privacy.

  • Page 23: Using The Caller Id Feature

    GCA70–281 Answering Calls 2.3 Using The Caller ID Feature The Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers are displayed in the upper half of the LCD. If caller’s name is available, it is displayed in the lower half of the LCD. If another call rings in while on an incoming call, the second caller’s number flashes on the LCD for five seconds.
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  • Page 25: Making Calls

    GCA70–281 Making Calls Making Calls Making A Call NOTE:If the installer has enabled your system with Specialized Route Access (SRA), the system returns a special intercom tone when you dial out (using INTERCOM 9, or a preprogrammed line group 1 button). After this SRA tone, you have ten (10) seconds to dial digits;...

  • Page 26: Making A Subdued Off-Hook Voice Announcement (Sohva)

    Making Calls GCA70–281 • To dial personal or system speed dial number, NOTE: If you manually choose a line for dialing, press HOLD before using a speed dial. If you place a call on hold prior to using your speed dial, pause several seconds before you press the speed dial button;...

  • Page 27: Using Last Number Redial

    GCA70–281 Making Calls Using Last Number Redial • To redial the last number that you dialed at your telephone, 1. Dial #, if you select a line, press HOLD then dial #. 2. When called party answers, lift handset. Accessing Lines •...

  • Page 28: Using Dial By Name

    EXT for system speed dial calling. 3. Dial three digits for the first three letters of the name you want to locate (for example, dial 266 for Comdial): 4. The display shows the first exising name match to the dialed digits or shows a No Match message if the system can not find a match.

  • Page 29: Using Automatic Call-Back

    GCA70–281 Making Calls Using Automatic Call-Back • To arrange for the system to call back when a busy station becomes idle or rings with no answer, 1. Make intercom call and hear busy signal or ring-back tone. 2. Press CAMP. 3.
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  • Page 31: Placing Calls On Hold

    GCA70–281 Placing Calls On Hold Placing Calls On Hold 4.1 Holding Calls • To place a call on hold, 1. Press HOLD. 2. Hang up handset. • To return to call that is on hold, 1. Lift handset and press line button with flashing green light. •...

  • Page 32: Using Call Park

    Placing Calls On Hold GCA70–281 4.2 Using Call Park • To park a call, 1. When on a line, press INTERCOM. 2. Dial , then dial park orbit access code, (91 - 99) (if chosen orbit is busy, dial alternative orbit number). 3.

  • Page 33: Transferring Calls

    GCA70–281 Transferring Calls Transferring Calls 5.1 Transferring Outside Calls • To announce a call before transferring it, 1. Answer outside call. 2. Press TRANSFER/CONFERENCE (call is placed on hold), 3. Dial station number. 4. Upon answer, announce the call. 5. Hang up the handset (call is transferred). •...
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  • Page 35: Conferencing Calls

    GCA70–281 Conferencing Calls Conferencing Calls 6.1 Conferencing Stations Together To set up a conference call that includes both outside lines and intercom parties, outside lines alone, or intercom parties alone, 1. Make first call. 2. Press TRANSFER/CONFERENCE (call is placed on hold automatically).

  • Page 36: Making Unsupervised Conference Calls

    Conferencing Calls GCA70–281 6.2 Making Unsupervised Conference Calls To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Dial # and hang up (lines remain lighted/in use until one or both outside parties disconnect). To rejoin an unsupervised conference between two outside lines, 1.

  • Page 37: Using The Other Telephone Features

    GCA70–281 Using The Other Telephone Features Using The Other Telephone Features 7.1 Adjusting The Display Contrast To adjust the display contrast, 1. Press OPTIONS. 2. Press NEXT until DISP is displayed. 3. Press DISP (display reads “contrast level”). 4. Press LIGHT or DARK to change contrast level accordingly (press button once for each degree of change desired).
  • Page 38 Using The Other Telephone Features GCA70–281 To un-block voice-announced calls, 1. Press OPTIONS. 2. Press NEXT. 3. Press VAB. 4. Press OFF. 5. Press SPEAKER to end. To block a SOHVA while you are on a call, 1. Press BLOCK. 7.3 Displaying The Functions Of Your Station’s Buttons (Button Query) To cause your station’s display to show the function of each...

  • Page 39: Engaging Automatic Set Relocation

    GCA70–281 Using The Other Telephone Features 7.4 Engaging Automatic Set Relocation NOTE:If this feature has been enabled by your system programmer, the message-waiting light will flash for several seconds when you connect your telephone to another location. This means that the system is waiting to automatically relocate your extension number and other programmed features to the new location.

  • Page 40: Forwarding Calls

    Using The Other Telephone Features GCA70–281 7.6 Forwarding Calls To forward calls to another telephone, 1. Press OPTIONS. 2. Press NEXT until CFWD is displayed. 3. Press CFWD. 4. Press PERS to forward prime line and intercom calls, —OR— press ALL to forward all calls. 5.

  • Page 41: Activating The Call Forward Outside System (Cfos) Feature

    GCA70–281 Using The Other Telephone Features Activating The Call Forward Outside System (CFOS) Feature The Call Forward Outside System (CFOS) feature gives DSU II station users the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset.

  • Page 42: Listening To A Call Over The

    Using The Other Telephone Features GCA70–281 7.8 Listening To A Call Over The Speaker (Group Listening) You can turn on the telephone speaker while you have the telephone handset lifted if you wish. The distant party’s voice then sounds over the telephone speaker as well as the handset;...
  • Page 43 GCA70–281 Using The Other Telephone Features To page through system telephones (all-call and zone paging), 1. Lift handset. 2. Press INTERCOM and dial all-call or zone number: 84, 85, or 86 = zones 1, 2, or 3 87 = all-call. 3.
  • Page 44 Using The Other Telephone Features GCA70–281 To park a call and have Tracker Pager tell someone to retrieve the call, 1. Answer call and press TRANSFER/CONFERENCE. 2. Dial extension and hear ringback. 3. Press TRACK (or dial # 01). 4. Your display shows park orbit (91–99) and then returns to idle*.

  • Page 45: Muting Your Telephone

    GCA70–281 Using The Other Telephone Features 7.10 Muting Your Telephone To mute your telephone, 1. Press and engage MUTE (MUTE light turns on). To return to the distant party, 1. Press and disengage MUTE (MUTE light turns off). 7.11 Setting A Do Not Disturb At Your Telephone To enable do not disturb, proceed as follows: 1.

  • Page 46: Setting The Volume Control

    ICVOL-** handset. The ICVOL-** is an amplified handset with its own volume control, making it useful in noisy environments. For ordering information, contact your Comdial dealer. There are four ringer loudness levels (your installer may enable ringer off as well). Set them as follows: —...

  • Page 47: Setting Your Personal Ringing Tones

    GCA70–281 Using The Other Telephone Features When you change the loudness, that change remains in effect until you change it again (referred to as default setting). Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1.

  • Page 48: Switching Between Pulse And Tone

    Using The Other Telephone Features GCA70–281 7.14 Switching Between Pulse and Tone • To convert to tone while dialing — If the local telephone service is pulse (rotary) 1. Press # at point in dialing sequence where conversion to tone is required.

  • Page 49: Using The Recall/Flash Feature

    GCA70–281 Using The Other Telephone Features 7.16 Using the Recall/Flash Feature • If your system has been configured for flash, 1. Press TAP to generate a timed flash signal while on line. • If your system has been configured for recall, 1.

  • Page 50: Operating Your Telephone As A Departmental Station

    Using The Other Telephone Features GCA70–281 7.18 Operating Your Telephone As A Departmental Station If your telephone is within a departmental group of telephones, you can place your station in either an off-duty or a wrap-up mode. The off-duty mode is when you leave your telephone for lunch or for an extended time period and want another department telephone to receive your calls.

  • Page 51: Sending And Receiving Non-Verbal Messages

    GCA70–281 Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages 8.1 Using The Messaging Feature • To retrieve a message, 1. Observe flashing message-waiting light. 2. Lift handset. 3. Press INTERCOM, then press HOLD or MESSAGE button; connection to message desk is automatic. To turn on the message waiting light at another telephone when that station is busy, 1.

  • Page 52: Using Lcd Messaging

    Sending And Receiving Non-Verbal Messages GCA70–281 To turn off the message waiting light at a busy or idle station, 1. Press MESSAGE. (For models 8012S and 8024S, press INTERCOM, then dial # 3.) 2. Dial extension number of station that was alerted. The message waiting light of called station will turn off.

  • Page 53: Using Station-To-Station Messaging

    GCA70–281 Sending And Receiving Non-Verbal Messages 8.3 Using Station-To-Station Messaging • To activate station-to-station messaging [called station must have busy lamp field (BLF) appearance], 1. Make intercom call and hear ring-back tone. 2. Dial 7; your station’s BLF light turns on at called station. 3.
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  • Page 55: Programming Your Telephone

    GCA70–281 Programming Your Telephone Programming Your Telephone 9.1 Storing Autodial Or Personal Speed Dial Numbers • To store autodial or personal speed dial numbers, 1. Press OPTIONS. 2. Press NEXT until ADIAL and SDIAL is displayed. 3. Press ADIAL or SDIAL to choose autodial or speed dial programming.

  • Page 56: Storing Dss Numbers

    Programming Your Telephone GCA70–281 9.2 Storing DSS Numbers • To store extension numbers at DSS buttons, 1. Press OPTIONS, 2. Press NEXT until DSS is displayed, 3. Press DSS 4. Press programmable button, 5. Dial extension number, 6. Press next programmable button and dial another extension number.

  • Page 57: Operating Your Telephone With A Dss/Blf Console

    GCA70–281 DSS/BLF Console Operating Your Telephone With A DSS/BLF Console 10.1 Operating Your Telephone With A DSS/BLF Console The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.

  • Page 58: Accessing The Button Levels

    DSS/BLF Console GCA70–281 10.1.1 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console.

  • Page 59: Troubleshooting Your Telephone

    GCA70–281 Troubleshooting Your Telephone Troubleshooting Your Telephone Should your Impact telephone fail to operate properly, or if you do not understand why it is operating in a certain manner, review the following list of symptoms and causes for help. SYMPTOM POSSIBLE CAUSE INTERCOM light is Your messaging is set.
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  • Page 61 GCA70–281 Index Index Page Accessing Lines ........3-3 Accessing The Button Levels (DSS/BLF Console).
  • Page 62 Index GCA70–281 Page Calls, Transferring ........5-1 Calls, Transferring Outside .
  • Page 63 GCA70–281 Index Page Intercom Button ........1-10 Introducing The Telephone.
  • Page 64 Index GCA70–281 Page Paging Announcement, Making A ......7-6 Pedestal, Adjusting Your Telephone’s ..... . 1-14 Placing Calls On Hold .
  • Page 65 GCA70–281 Index Page Tap Button..........1-11 Telephone Features, Using The Other .
  • Page 66 Index GCA70–281 Page Voice Announce Calls, Blocking ......7-1 Volume Control........1-11 Wrap-up Mode .

  • Page 67: A Ppendix A Quick Reference Guide

    GCA70–281 Quick Reference Guide Appendix A Quick Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system. Feature To Turn On To Turn Off Account Code Programmed Button, or INTERCOM Assist Programmed Button...
  • Page 68 Quick Reference Guide GCA70–281 Feature To Turn On To Turn Off Line Group 1 INTERCOM 9 Line Group 2 INTERCOM 81 Line Group 3 INTERCOM 82 Line Group 4 INTERCOM 83 Line Group Queue (grp. code) INTERCOM INTERCOM # 8 Message Waiting INTERCOM # 3 INTERCOM...
  • Page 69 GCA70–281 Quick Reference Guide Feature To Turn On To Turn Off Toll Restriction INTERCOM Override Voice Announce Programmed Button or INTERCOM # 2 Block INTERCOM Volume Save INTERCOM LCD Speakerphone Reference Manual A–3...
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  • Page 71 NOTES...
  • Page 72 NOTES...
  • Page 73 NOTES...
  • Page 74 NOTES...
  • Page 75 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
  • Page 76 Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–281.04 8/97...

This manual is also suitable for:

Dsu ii seriesImpact 8012s seriesImpact 8024s seriesImpact scs 8312s seriesImpact scs 8324f seriesImpact scs 8324s series

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