Troubleshooting; Solving Malfunctions - Kyocera TASKalfa 3551ci Operation Manual

Troubleshooting > Troubleshooting

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Symptom
An application does not
start.
The screen does not
respond when the main
power switch is turned on.
Pressing the [Start] key
does not produce copies.
Blank sheets are ejected.
Printouts are totally too light.
Printouts are too dark even
though the background of
the scanned original is white.
Checkpoints
Is the Auto Panel Reset time short?
Is the machine plugged in?
Is there a message on the screen?
Is the machine in Sleep mode?
Are the originals loaded correctly?
―
Is the paper damp?
Have you changed the density?
Is the toner distributed evenly within the
toner container?
Is EcoPrint mode enabled?
―
―
―
―
Have you changed the density?
―
―
Corrective Actions
Set the Auto Panel Reset time to 30
seconds or more.
Plug the power cord into an AC outlet.
Determine the appropriate response to
the message and respond accordingly.
Press the [Power] key to recover the
machine from Sleep mode.
When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
When placing originals in the document
processor, place them face-up.
Check that the settings of the
application software.
Replace the paper with new paper.
Select appropriate density level.
Shake the toner container from side to
side several times.
Disable [EcoPrint] mode.
Run [Drum Refresh].
Run [Developer Refresh].
Run [Laser Scanner Cleaning].
Make sure the paper type setting is
correct for the paper being used.
Select appropriate density level.
Run [Calibration].
Run [Developer Refresh].
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Reference
Page
page 8-54
page 2-9
page 10-24
page 3-15
page 5-2
page 5-3
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page 3-16
page 6-22
page 8-57
page 10-6
page 8-18
page 10-42
page 10-43
page 10-43
page 8-10
page 6-22
page 8-57
page 10-42
page 10-43