Compaq ProLiant DL380 - G2 Server Setup And Installation Manual page 181

D-12 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide
Table D-7
Problems After Initial Boot
Problem
Server cannot
load operating
system.
continued
Possible Cause
Required operating
system step was
missed.
Installation problem
occurred.
Problem was
encountered with
the hardware you
have added to the
system.
Problem was
encountered with
hardware
added to a new
configure-to-order
system (where
available).
Refer to the Compaq Servers Troubleshooting Guide for the following:
I
Information you need to collect when diagnosing software problems and
to provide when contacting support
I
Instructions on how to upgrade your operating system and its drivers
I
Information about available recovery options and advice on minimizing
downtime
Possible Solution
Follow these steps:
1. Note at which phase the operating system failed.
2. Remove any loaded operating system.
3. Refer to your operating system documentation.
4. Install the operating system again.
Refer to your operating system documentation and to the
SmartStart Release Notes on the SmartStart CD.
Run RBSU and check the OS Selection menu.
Refer to the documentation provided with the hardware.
See Chapter 6, "Server Cabling" to identify correct SCSI
bus cabling configuration for your unit.
You must complete the factory-installed operating system
software installation before adding new hardware to the
system.
Be sure you are following the instructions provided in the
Factory-Installed Operating System Software Installation
Guide.
Remove the new hardware and complete the software
installation. Then, reinstall the new hardware.