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Overview and Installation
AltiGen MaxInSight is a workgroup performance application. It provides
call center managers and agents with the ability to track workgroup status
and performance data from a wall-mounted LCD panel or from their PCs.
MaxInSight includes the ability to see the following for single or multiple
workgroups:
• Real-time queue status
• Real-time workgroup resource status
• Daily operation results
• Trends of data over time
Users can configure:
• Several types of data displays, or views
• Alerting thresholds
• The display interval for different workgroups' statuses when those
workgroups are configured into in a single template
• Character font size and color
• The MaxInSight skin
MaxInSight runs with the MAX Communication Server ACC or ACM 6.0
Update2 or later systems.
Licensing
MaxInSight requires an AltiGen MaxInSight session license.
System Requirements
The client system must meet the following minimum requirements:
• IBM/PC AT compatible system
• 2 GHz CPU or above
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H A P T E R
MaxInSight Manual
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