Settings For The Auto-Attendant - Aastra AastraLink Pro 160 Administrator's Manual

Settings for the Auto-Attendant

You can configure the following for the Auto-Attendant Settings:
• Open Hour Settings
• Closed Hour Settings
• Custom Main Menu
• Custom Key Message
• Language Greetings (French, English, or Spanish)
The Open Hour Settings and Closed Hour Settings allow the administrator to
select the hours for which the Auto-Attendant handles calls. These parameters
also allow you to record a custom greeting as required. For example, an
administrator can record a greeting for incoming calls during open hours and
another greeting for closed hours. The administrator has the option of uploading a
new custom greeting (.wav file), or using the default greetings.
The Custom Main Menu allows the administrator to select the language for the
Auto-Attendant to use when it answers a call. These parameters also allow the
administrator to record the Main Menu in a specific language and upload language
files if required.
The Custom Key Message allows the administrator to select the language for the
Auto-Attendant to use for a specific message. It also allows the administrator to
record a custom message, or upload a message file (.wav file) if required. For
example, you could record a message concerning details about the business or
other general contact info. The announcement is restricted to the '3' key to keep
the Interactive Voice Response (IVR) special-keys contiguous.
The Language Greetings allow the administrator to select the language for the
greeting when a call comes into the Auto-Attendant. An Administrator can also
record a custom language greeting, or upload a language greeting file (.wav file) if
required.
41-001190-02 Rev. 01, Rel. 1.2
Configuring AastraLink Pro 160 System and Network Parameters
Configuring Auto-Attendant
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