Page 1 AastraLink AastraLink 41-001190-02 Administrator Guide Release 1.2 Rev 01...
Page 2 *Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation, Inc.
Page 3: Table Of Contents
Preface Chapter 1 Getting Started What Does the AastraLink Pro 160 Do? ...1-2 How Do I Set Up My AastraLink Network? ...1-5 Required Tasks ...1-6 Optional Tasks ...1-6 What Does the AastraLink Web UI Allow Me To Do? ...1-7 Can I Still Use the Phone UI? ...1-7 AastraLink Pro 160 Emergency Call Support ...1-9...
Page 4 AastraLink Pro 160 Administrator Guide Users ...2-12 User List Menu ...2-12 Groups Menu ...2-12 Default Softkeys Menu (User Phone) ...2-12 Reference ...2-13 Configuration ...2-14 System Menu ...2-14 Network Menu ...2-14 Dial Plan Menu ...2-14 VoIP Menu ...2-15 Auto-Attendant Menu ...2-15 Maintenance ...2-16...
Page 5 Default Softkeys for Expansion Modules (Administrator or User Phone) ...3-64 Restoring Default Softkeys Back to Factory Settings ...3-65 Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters Accessing the Configuration Menu ...4-3 Configuring System Settings ...4-4 Specifying Regional Settings ...4-6 Specifying the Date and Time ...4-10...
Page 6 AastraLink Pro 160 Administrator Guide Configuring Push Button Trigger Input or Relay Output ...4-12 Configuring Visual Voicemail Settings ...4-15 Configuring FXO Tuning Settings ...4-17 Configuring Network Settings ...4-21 Editing Local Network Settings ...4-22 Editing Local Service Settings ...4-26 Configuring Remote Office Support ...4-31 Editing External Services Settings ...4-34...
Page 7 How Auto-Attendant Works ...4-113 Settings for the Auto-Attendant ...4-115 Configuring Settings for the Auto-Attendant ... 4-116 Custom Interactive Voice Response (IVR) ...4-121 Custom IVR Configuration ...4-122 Configuring a Custom IVR ...4-123 41-001190-02 Rev. 01, Rel. 1.2 AastraLink Pro 160 Administrator Guide...
Page 8 AastraLink Pro 160 Administrator Guide Schedule for the Auto-Attendant ...4-126 Holidays for the Auto-Attendant ...4-130 Adding a Holiday to the Auto-Attendant ...4-132 Deleting a Holiday from the Auto-Attendant ...4-132 Custom Recordings ...4-134 Chapter 5 Maintaining the AastraLink Pro 160 Accessing the Maintenance Menu ...5-3 Viewing the Current System Status ...5-4...
Page 9 How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? ...6-9 Why Do My IP Phone Screens Look Different? ...6-10 Why Does The Web UI Occasionally Time-out? ...6-10 How Do I Maximize System Performance? ...6-10 Does This Guide Describe How To Operate My IP Phone? ...6-11 How Does Auto-Fax Work on the AastraLink Pro 160? ...6-11...
Page 10 AastraLink Pro 160 ... A-2 Description ... A-2 Network Diagram for Remote Phone Setup ... A-2 Configuring the AastraLink Pro 160 for Remote Office Setup ... A-4 1. UPnP Configuration ... A-4 2. Phone Configuration ... A-7 3. Remote Phone Installation ... A-7 AastraLink Pro 160 Manual Remote Office Configuration Example ...
Page 11: About This Guide
About This Guide Introduction This guide provides information about the AastraLink Pro 160, and is intended for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit. The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Private Branch Exchange (PBX) software.
Page 12 Instructions on maintaining the AastraLink Pro 160 FAQs about the AastraLink Pro 160 Troubleshooting solutions Remote office configuration of the IP Phone (Phone-side) Remote office configuration of the AastraLink Pro 160 (Server-side) Go to Chapter 1 Chapter 2 Chapter 3...
Page 13: Getting Started
Private Branch Exchange (PBX) software. The AastraLink Pro 160 acts as a private telephone network (or PBX) within an enterprise. Users of the AastraLink Pro 160 can direct dial internal extensions via the Voice over IP (VoIP) network. They can also share a number of outside lines for making telephone calls external to the AastraLink Pro 160.
Page 14: What Does The Aastralink Pro 160 Do
AastraLink Pro 160 Administrator Guide What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? The AastraLink Pro 160 provides full PBX functionality, including: • Local SIP extensions, remote SIP users, SIP trunking • Flexible voicemail with visual voicemail menus •...
Page 15 Stores calling line ID (CLID) and calling name ID (CNID) in the missed calls and callers list. • Network multiple AastraLink Pro 160 platforms across a LAN/WAN (identified by an IP address, public Internet name, or domain name service (DNS)).
Page 16 Backup file (.abf file). • Administrator can reboot multiple phones via the Web UI. • Display of AastraLink Pro 160 status from Web UI during boot/reboot. • Administrator can email AastraLink status and system config/debug information to Aastra Support. 41-001190-02 Rev. 01, Rel. 1.2...
Page 17: How Do I Set Up My Aastralink Network
The figure below shows a typical AastraLink Pro 160 network. An AastraLink network is comprised of an AastraLink Pro 160, and the Aastra IP phones that are registered with it. Small Home Office...
Page 18: Required Tasks
Required Tasks Setting up your AastraLink network is a three-step process as described below. Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on your network are fully operational, handling calls and processing data.
Page 19: What Does The Aastralink Web Ui Allow Me To Do
• Configure, manage, and maintain the AastraLink Pro 160 device. As an IP phone user, you can use the AastraLink Pro 160 Web UI to: • Manage and configure your phone only.
Page 20 AastraLink Pro 160 Administrator Guide Can I Still Use the Phone UI? Phone Option Enable phone features • Do Not Disturb • Call Forwarding • Find Me, Follow Me Edit your Administrator preferences • Contact Information • Voicemail Preference •...
Page 21: Aastralink Pro 160 Emergency Call Support
When connecting telephone lines, connect the LifeLine FXO port first. Emergency Call Priority When the AastraLink Pro 160 is active, and an emergency call (by default, 911 or 9911 in North America) is made from an IP phone, it is preferentially routed to any available FXO line.
Page 22: Emergency Call Support Important Notes
AastraLink Pro 160 Emergency Call Support Emergency Call Support Important Notes Note: The AastraLink Pro 160 guarantees only one emergency call at a time. If multiple emergency calls are attempted, callers may receive a message stating that all circuits are busy. A call placed from a phone connected to FXS B receives the highest priority;...
Page 23: Aastralink Pro 160 Hardware And Software
Models 6755i, 6757i, and 6757i CT support the 536M and the 560M expansion modules. Daisy-chained expansion modules are not recognized by the AastraLink Pro 160. The AastraLink Pro 160 supports a maximum of one expansion module per phone. 41-001190-02 Rev. 01, Rel. 1.2...
Page 24: Front Panel
AastraLink Pro 160 Administrator Guide AastraLink Pro 160 Hardware and Software Front of AastraLink Pro 160 (Steady Green = booting. Flashing Red/Green = updating firmware Power/Status LED Flashing Green = system ready for use) Note: See “Monitoring the AastraLink Status LED”...
Page 25: Software Requirements
FTP, TFTP or HTTP server. Users and Privileges The AastraLink Pro 160 supports two types of users: administrators and registered users, as follows: • Administrators have access privileges to all AastraLink Pro 160 management features and functions.
Page 26: Reference Documentation
AastraLink Pro 160 Administrator Guide Reference Documentation Reference Documentation For additional information about installing the AastraLink Pro 160, and installing and operating the Aastra IP phones in your network, see the following guides: • AastraLink Pro 160 Quick Start Adminstrator’s Guide •...
Page 27 Using the AastraLink Pro 160 Web UI About this Chapter Introduction This chapter describes how to use to the AastraLink Web UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network. Topics This chapter covers the following topics: Topic...
Page 28: Accessing The Aastralink Web Ui
The following procedure describes how to access the AastraLink Web UI. Step Action Open your web browser and enter the IP Address or DNS hostname of the AastraLink Pro 160 in the address field. For example: http://10.20.50.135 Note: If you do not know the IP Address of the AastraLink, you can access it using an IP phone connected to the device.
Page 29 Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Current status of AastraLink Pro 160 Figure 2-1. AastraLink Web UI Login Menu 41-001190-02 Rev. 01, Rel. 1.2...
Page 30: Using Windows Explorer To Access The Aastralink Web Ui
Click on the Start menu, then click on My Network Places. Providing that your computer is UPnP enabled, then the AastraLink Pro 160 device icon appears in the My Network Places window. The IP Address assigned to the AastraLink device is listed.
Page 31 Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Figure 2-2. My Network Places Window 41-001190-02 Rev. 01, Rel. 1.2...
Page 32: Administrator Menu Options
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Administrator Menu Options When you are logged in as administrator, you can use the AastraLink Web UI to configure your own phone, other Aastra IP phones, and the AastraLink device.
Page 33 Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI The following illustration shows the AastraLink Main Menu after a User logs in. A User menu displays the My Phone menu and submenus only. My Phone Menu Figure 2-4.
Page 34 AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI The Administrator Web UI is set up for easy navigation with various menus and a color-coded 3 level structure. The first level menus (red) are the main task/activity items (My Phone, Users, Configuration, Maintenance).
Page 35 Users->Default Softkeys Menu. Third level menus are tabs that are different depending on the second level menu selected. 41-001190-02 Rev. 01, Rel. 1.2 Accessing the AastraLink Web UI Configuration/System Menu Tabs Users/Default Softkeys Menu Tabs Using the AastraLink Pro 160 Web UI...
Page 36 AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI The parameters you can configure are on the final level within the menu structure. My Phone/Preferences/My Profile Parameters Configurable Parameters Configuration/System/Date and Time Parameters The following paragraphs describe the information in the AastraLink Pro Web UI, administrator menu structure.
Page 37: My Phone
The “My Phone” menu selections are the same as the “My Phone” menu selections in the User’s GUI. For more information about the “My Phone” features and options, see the AastraLink Pro 160 User Guide. 41-001190-02 Rev. 01, Rel. 1.2...
Page 38: Users
• Configure/edit default softkey settings for all registered user phones in your AastraLink Pro 160 network. You can also reset these softkeys to their default values if required. The tabs that display in this menu are applicable to the following Aastra IP Phones: 9143i, 9480i, 9480i CT, 6730i, 6731i, 6751i, 6755i, 6757i, 6757i CT.
Page 39: Reference
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Reference For more information about the Users Menu, see Chapter 3, “Configuring Aastra IP Phone Accounts.” For more information about using non-Aastra IP Phones with the AastraLink Pro, see Chapter 3, the section “Secondary Non-Aastra SIP Phones and Softclients”...
Page 40: Configuration
Accessing the AastraLink Web UI Configuration The Configuration menu displays the current system and network management settings. These settings apply to the AastraLink Pro 160 device. From the Configuration menu, you can view and/or configure the following: System Menu •...
Page 41: Voip Menu
IVR system menus) Reference For more information about the Configuration Menu, see AastraLink Pro 160 System and Network Parameters.” 41-001190-02 Rev. 01, Rel. 1.2 Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Chapter 4, “Configuring...
Page 42: Maintenance
Download the entire archive of Call Record logs stored on the AastraLink Pro 160. Backup & Restore Menu • Backup the current AastraLink Pro 160 configuration into an “.abf” file stored on your PC to use later if required. • Restore a previously backed up AastraLink Pro 160 configuration from an “.abf”...
Page 43: Update Menu
Update Menu Automatic Updates • Specify whether or not to you want the AastraLink Pro 160 to automatically check and install updates as required (options are notify only, install (reboots system when updates are found), download but don’t install). •...
Page 44 AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI 2-18 41-001190-02 Rev. 01, Rel. 1.2...
Page 45 About this Chapter Introduction This chapter describes how you use the AastraLink Web UI to configure accounts that apply to all of the Aastra IP phones in your network. It provides instructions for managing users, creating user groups, and specifying global default softkey settings.
Page 46 AastraLink Pro 160 Administrator Guide About this Chapter Topic Secondary Non-Aastra SIP Phones and Softclients Enabling/Disabling an Extensions Directory Privacy Uploading User Lists Configuring Groups Ring Groups and Paging Groups Adding a Group Editing a Group Deleting a Group Default Softkeys (Users Menu)
Page 47: Configuring Aastra Ip Phone Accounts
Accessing the Users Menu You configure Aastra IP phone accounts from the Users menu, shown below. Figure 3-1. Users Menu 41-001190-02 Rev. 01, Rel. 1.2 Configuring Aastra IP Phone Accounts Accessing the Users Menu...
Page 48: Managing Ip Phone Users
Note: As DECT 420d handsets do not have an associated MAC address, a virtual MBU/Handset identifier is used instead. The AastraLink Pro 160 is designed to allow zero-management for normal maintenance activities such as adding a new line to the system. Most customers will prefer to allow users to register and manage their own phone;...
Page 49: Adding User Accounts And Phones
Adding User Accounts and Phones You can add new Users and phones to your network by clicking the <Add Phones> button on the User List screen. Note: Adding users manually is provided as an alternative mechanism to the more usual method of auto-discovery and user self-registration. It is primarily used when the Administrator prefers to disable phone registration (Configuration->Dialplan->Settings->Phone Registration) and manually provision new IP phone users.
Page 50 AastraLink Pro 160 Administrator Guide Managing IP Phone Users You can set the following Aastra IP phone user account parameters: • User Enabled Enables or disables user accounts from obtaining service on the AastraLink Pro. Default is enabled. When a phone is disabled, it still retains the configuration for the phone in the system.
Page 51 Specifies the IP phone extension for this User or Administrator. You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200. When entering an extension the default valid range is 200...
Page 52 AastraLink Pro 160 Administrator Guide Managing IP Phone Users • Outgoing Line Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of the 6 FXO ports that are located on the back of the AastraLink device.
Page 53 Configuring Aastra IP Phone Accounts Managing IP Phone Users • SIP DID Number Specifies the SIP Direct Inward Dialing (DID) number to this IP phone. A DID number is an individual telephone number assigned to this phone that allows an outside caller to dial directly from incoming SIP trunk calls to the users extension, without having to route via the Operator or IVR menu system.
Page 54: Adding A User Account
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Adding a User Account Use the following procedure to add a user account and phone to your network. AastraLink Web UI Step Action Select Users->User List Click <Add Phones>. The following screen displays.
Page 55 AastraLink Web UI Step Action The User Enabled field is enabled by default. If you want this User’s phone to register in the AastraLink Pro network, leave this field enabled. If you disable this field, the phone will still retain its configuration in the system. However, the phone does not register on the network.
Page 56 In the Account Type field, select whether the user and user’s phone is an Administrator or User. If this user is also the Operator, click on the “Operator” check box. The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and Operator, by default.
Page 57 AastraLink Web UI Step Action If required, specify a line (line 1 - line 6) for this extension to use for all outgoing calls in the “Outgoing Line” field. Valid values are Line 1 through Line 6. The default is Any line. This field specifies which outgoing line this IP phone uses for outgoing calls.
Page 58 AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action (For MBU units only) If you selected a value of “Aastra420d” for the Phone Type in step 15, in the Mobility Base Unit field, select the 420d handset for which you want to apply this user information.
Page 59: Editing A User Account
Editing a User Account An administrator can edit registered phones to change the identity of the user account associated with the phone. (For example, the Administrator can edit the extension, users name, password, etc.). The following illustration shows a User account that an Administrator can edit.
Page 60 AastraLink Pro 160 Administrator Guide Managing IP Phone Users Use the following procedure to edit a user account. 3-16 41-001190-02 Rev. 01, Rel. 1.2...
Page 61 AastraLink Web UI Step Action Select Users->User List 41-001190-02 Rev. 01, Rel. 1.2 Configuring Aastra IP Phone Accounts Managing IP Phone Users 3-17...
Page 62 AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action Click on the extension for the user account you want to edit. The user account appears. You can edit personal information from this menu, specify the user type (administrator or user), and view the phone model, IP address and MAC address assigned to this phone.
Page 63 Specify whether or not this user is an administrator in the “Account Type” field. If this user is also the Operator, click on the “Operator” check box. The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and Operator, by default.
Page 64: Configuring A User's Keys On The Phone Or Expansion Module In The User Account
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Configuring a User’s Keys on the Phone or Expansion Module in the User Account An Administrator can assign key types to the the softkeys or programmable keys (dependant on the User’s phone model), and/or expansion modules keys on their IP Phone.
Page 65 Configuring Aastra IP Phone Accounts Managing IP Phone Users The applicable key page displays after selecting the softkey/programmable key/ expansion module key tab. The following example shows a 6755i phone’s softkey key page. The default keys that display are dependant on the User’s phone model. You can also change the default softkeys at the location Users->Default Softkeys.
Page 66 AastraLink Pro 160 Administrator Guide Managing IP Phone Users You can assign key types to the keys on the User’s phone by clicking on each key field. The following prompt displays. This page allows you to specify a key type for the key. The key types in the list may vary depending on the User’s model phone.
Page 67 Use the following procedure to add, edit, or delete a key type on a User’s phone. Adding a Key Type Use the following procedure to add/define a new key type for a User’s phone. AastraLink Web UI Step Action Select Users->User List-><select a user>. Click on the Softkeys, Top Softkeys, Programmable Keys, or Expansion Module tab.
Page 68 AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action Select a different “Softkey Type” from the pull-down menu. Click <Save> to save your changes. Notes: 1.The key types that display in the list are dependant on the User’s phone model.
Page 69: Setting Softkey Permissions In The User Account (User Or Administrator Phone)
Setting Softkey Permissions in the User Account (User or Administrator Phone) An Administrator can specify the key types that are available to a User or Administrator to select from when that User is configuring keys on their phone. When an Administrator specifies these softkey permissions, only the softkeys enabled on the Softkey Permission page will display on the User’s phone for the user to select from when configuring softkeys.
Page 70 AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action The available softkeys on an Administrator’s or User’s phone display in the Softkey Permissions page. All softkeys are enabled by default. To disable a softkey, click on a box to uncheck it.
Page 71: Deleting A User Account
Deleting a User Account An administrator can delete a user account associated with a registered phone. When you delete a User account, all associated information is deleted from the AastraLink Pro. (For example, the extension, first name, last name, password, etc.).
Page 72 AastraLink Pro 160 Administrator Guide Managing IP Phone Users Use the following procedure to delete a user account. AastraLink Web UI Step Action Select Users->User List Click on the extension for the user account or accounts you want to edit.
Page 73: Enabling/Disabling User Accounts
Enabling/Disabling User Accounts An Administrator can enable or disable user accounts from obtaining service on the AastraLink Pro. When the account is disabled, it still retains the configuration for the phone in the system. Disabled accounts cannot make or receive calls, and cannot log into the Web UI.
Page 74 AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action When you disable this field for a User, “Disabled” displays in the User List page in the “Account Flags” column. “Disabled” displays for the applicable User in the User List In the above example, the User “Bob Jones”, extension 201 is diabled, and does not display in the...
Page 75: Secondary Non-Aastra Sip Phones And Softclients
Secondary Non-Aastra SIP Phones and Softclients The AastraLink Pro 160 supports non-Aastra SIP terminal and softclient generic accounts. These phones are not directly able to be dialed, but ring in parallel with the primary Aastra phone for which they are associated.
Page 76: Enabling/Disabling An Extensions Directory Privacy
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Enabling/Disabling an Extensions Directory Privacy An Administrator can enable or disable individual extensions (User and Administrator extensions) from displaying in a Corporate Directory. If this feature is enabled, the User’s extension does not display in the Corporate Directory and is not listed in the dial-by-name directory.
Page 77 AastraLink Web UI Step Action When you enable the private extension feature for a User or Administrator, “(private)” displays in the User List page in the “Account Type” column. “(Private)” displays for the applicable extension in the User List In the above example, extension 201 is enabled as “private extension” and does not display in the Corporate directory as shown below.
Page 78: Uploading User Lists
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Uploading User Lists The AastraLink Pro allows you to upload user lists from a file stored on a server. This allows you to create several users at once by uploading a .CSV file. The format of the file needs to be: Extension, FirstName, Last Name.
Page 79 Use the following procedure to upload a user list to the AastraLink Pro. AastraLink Web UI Step Action Select Users->User List. 41-001190-02 Rev. 01, Rel. 1.2 Configuring Aastra IP Phone Accounts Managing IP Phone Users 3-35...
Page 80 AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action Click <Upload User List>. The following prompt displays. Enter the name of the “.csv” file that contains the User List information, or click <Browse> to navigate to the location where the “.csv” file is stored.
Page 81: Uploading User Lists If Mbu 400S Connected To The Aastralink Pro
Uploading User Lists if MBU 400s Connected to the AastraLink Pro If you have an MBU 400 connected to the AastraLink Pro, the 420d handsets are DECT devices, and therefore, do not have real MAC addresses. The AastraLink displays the MAC addresses for 420d handsets as follows: 02:08:7B:XX:YY:ZZ where 02 - is used for the first octet to indicate that the MAC address is locally...
Page 82: Configuring Groups
AastraLink Pro 160 Administrator Guide Configuring Groups Configuring Groups Ring Groups and Paging Groups The AastraLink Pro allows you to configure the following group types: • Ring Group - All members that belong to a specific Ring Group can receive the same incoming calls.
Page 83: Dial Plan For Ring Groups
"Auto-Answer" is disabled on the phone, the page does not go to the speakerphone. Dial Plan for Ring Groups AastraLink Pro 160 dialplan provides access to Ring Groups using the "65" prefix. When configuring Ring Groups using the WebUI, AastraLink automatically prepends the “65”...
Page 84 AastraLink Pro 160 Administrator Guide Configuring Groups Ring group call-forwarding rules For ring groups, the AastraLink Pro call-routing provides single-level forwarding with fall-back routing. If an incoming call route is set to a ring group, calls are first directed to the ring-group.
Page 85: Dial Plan For Paging Groups
Configuring Aastra IP Phone Accounts Configuring Groups Dial Plan for Paging Groups AastraLink Pro 160 dialplan provides access to Paging Groups using the "66" prefix. When configuring Paging Groups using the WebUI, AastraLink automatically prepends the "66" digits to the groups’s extension, to create a virtual extension number.
Page 86: Virtual Extension Numbers (For Ring And Paging Groups)
Ring Group with extension 300 (65 + 300) Paging Group with extension 111 (66 + 111) For more information about the AastraLink Pro 160 dial plans, see Chapter 4, the section, “Configuring Dial Plan Settings” 3-42 page 4-38. 41-001190-02 Rev. 01, Rel. 1.2...
Page 87: Creating Rules For Groups (Ring And Paging Groups)
Creating Rules for Groups (Ring and Paging Groups) When you create a Group, you configure group-forwarding rules for the Group that determines what happens when an incoming call goes unanswered. The following table describes the parameters you can set to configure these group-forwarding rules.
Page 88 AastraLink Pro 160 Administrator Guide Configuring Groups Parameter Distinctive Ring (Not applicable to Paging Groups) Rings Before Transfer (Not applicable to Paging Groups) Transfer to (Not applicable to Paging Groups) Transfer Number (Not applicable to Paging Groups) Group Membership 3-44 Description Specifies a distinctive ring for all of the member’s...
Page 89: Distinctive Ringing (Ring Groups Only)
Distinctive Ringing (Ring Groups only) In IP Telephony, different ringing patterns have different frequencies and cadences. Ring cadence is the ringing pattern heard by the called party, before they pick up the call. The IP phones use the following Bellcore-specified tones by default: Ring Tone Pattern Call Criteria...
Page 90 AastraLink Pro 160 Administrator Guide Configuring Groups The following table identifies the different Bellcore ring tone patterns and cadences. Pattern Bellcore Tone (Standard) Bellcore-dr2 Bellcore-dr3 Bellcore-dr4 Bellcore-dr5 3-46 Minimum Duration Pattern Cadence (ms) Ringing 2s On 1800 Silent 4s Off...
Page 91: Example Of A Ring Group
Configuring Aastra IP Phone Accounts Configuring Groups Example of a Ring Group The following illustration shows an example of a configured Ring Group. In the illustration above, a Ring Group named “Support” is defined with three members: Extension 200, John Smith Extension 201, Bob Jones Extension 202, Dan Whyte The Ring Group’s “Extension”...
Page 92: Example Of A Paging Group
AastraLink Pro 160 Administrator Guide Configuring Groups So in the above configuration, when a call comes into the Support Ring Group at extension 5200, the phones at extension 200, 201, and 202 ring for at least 2 rings with a specific ring pattern identified for Support. If the incoming call is not answered within 2 rings, the call is transferred to voicemail so the caller can leave a message.
Page 93: Adding A Group
In the illustration above, a Paging Group named “Marketing” is defined with two members: Extension 201, Bob Jones Extension 202, Dan Whyte The Paging Group’s “Extension” is 111. A password is also configured for the Paging Group. So in order for the members of the group to answer a page on their phone, they must enter the password pin number using their phone’s keypad.
Page 94 AastraLink Pro 160 Administrator Guide Configuring Groups AastraLink Web UI Step Action (optional) Specify a password for the group in the “Password” field. For Ring Groups only Select the method you want to use to be notified that a voicemail has been recorded for the user group, in the “Voicemail Notification”...
Page 95: Configuring Additional Features For A Paging Group
AastraLink Web UI Step Action If you set the “Transfer To” field to Extension, then specify the extension to which incoming calls should be transferred in the “Transfer Number” field. For example: 200 (John Smith). For Ring Groups and Paging Groups In the “Group Membership”...
Page 96: Editing A Group
AastraLink Pro 160 Administrator Guide Configuring Groups Editing a Group Use the following procedure to edit a Group that you have previously configured. AastraLink Web UI Step Action Select Users->Groups Click on the extension for the Group (Ring Group or Paging Group) that you want to edit.
Page 97: Deleting A Group
The group you deleted no longer appears on the group list. Reference For information about using the the XML Paging feature on the phone, see your AastraLink Pro 160 Users Guide. 41-001190-02 Rev. 01, Rel. 1.2 Configuring Aastra IP Phone Accounts...
Page 98: Default Softkeys (Users Menu)
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Default Softkeys You configure softkey default settings from the Shows which model Aastra IP phone(s) you are currently configuring Figure 3-5. Default Softkeys Menu 3-54 (Users Menu) “Empty” softkeys are not yet configured menu Users->Default Softkeys...
Page 99: Using The Default Softkeys Menu (User Phone)
Aastra IP phones of that particular model that you add to your network. That is, when you initially start up and register an IP phone with the AastraLink Pro 160, the default softkeys you specify from this menu are programmed automatically on the IP phone.
Page 100: Softkey Types (User Phone)
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Note: If a user has defined a custom softkey list for an IP phone, then the custom softkey list is maintained. Any changes made by the administrator to default softkey settings do not apply to the User’s IP phone.
Page 101: Call Settings Softkeys (User Phone)
Depending on the model IP phone you are using, certain softkey types are not available. For example, the Transfer and Conference softkeys are only applicable to phone models that do not have dedicated hard keys for those functions. The following tables describe each type of softkey available, and provide more information about using the softkey.
Page 102 AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Softkey Type Function Directed Call Allows you to intercept - or pickup - Pickup a call on a monitored extension. When you press the DCP softkey, your IP phone displays a list of currently ringing numbers.
Page 103 Indicates the key is configured as a Paging key. Pressing this key initiates an immediate multicast RTP stream to the pre-configured multicast group address provisioned by the AastraLink Pro 160. Transfer Allows you to transfer a call to another extension. Note: Consultative transfer and blind transfer are supported for calls to SIP extensions;...
Page 104: Application Softkeys (User Phone)
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Application Softkeys The following table describes the application softkeys you can configure for the Aastra IP phones on your AastraLink network. Softkey Type Function Services Displays the Services list. From the Services list, you can access these other services and applications: •...
Page 105: Adding A Default Softkey (User Phone)
Softkey Type Function Call List Allows you to access the Recent Calls list. Relay Allows an operator/user to monitor an external device (such as a locked entrance door), and use a softkey to change the status of the device (unlock the door) when an alarm is triggered. To configure a Relay for your IP phone, see Trigger Input or Relay Output”...
Page 106: Editing A Default Softkey (User Phone)
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Editing a Default Softkey Use the following procedure to edit an existing default softkey for the Aastra IP phones in your network. AastraLink Web UI Step Action Select Users->Default Softkeys Click on the tab for the model Aastra IP phones you are configuring.
Page 107: Default Softkey Permissions (User Phone)
Default Softkey Permissions An Administrator can specify the default key types that are available to a User or Administrator to select from when that User is configuring keys on their phone. When an Administrator specifies these default softkey permissions, only the default softkeys enabled on the Default Softkey Permission page will display on the User’s phone for the user to select from when configuring softkeys.
Page 108: Default Softkeys For Expansion Modules (Administrator Or User Phone)
Step Action Select Users->Default Softkeys-> Expansion Module 1. Note: The AastraLink Pro 160 supports only one expansion module per phone. Click Corporate Directory. The AastraLink begins to download and configure the expansion module with the corporate directory contacts. When the process complete, a message appears confirming that the download is complete.
Page 109: Restoring Default Softkeys Back To Factory Settings
Restoring Default Softkeys Back to Factory Settings Use the following procedure to set the default softkeys back to their original, factory default settings. AastraLink Web UI Step Action Select Users->Default SoftKeys Select which model Aastra IP phones you are configuring from the “Phone Type” pull-down menu. Click <Reset to Defaults>...
Page 110 AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) 3-66 41-001190-02 Rev. 01, Rel. 1.2...
Page 111 This chapter describes how to configure AastraLink Pro 160 system and network management parameters. These parameters apply to the AastraLink device itself. For a procedure on setting up your AastraLink Pro 160 manually, see Appendix Topics This chapter covers the following topics:...
Page 112 AastraLink Pro 160 Administrator Guide About this Chapter Topic Editing Local Service Settings Editing External Services Settings Configuring Dial Plan Settings Local Dial Plan Star Codes Specifying Dial Plan Settings Configuring a Dial Plan for Auto-Fax Configuring Overhead Paging Configuring Paging and Intercom Options...
Page 113: Configuring Aastralink Pro 160 System And Network Parameters
Accessing the Configuration Menu You configure all system and network parameters for the AastraLink Pro 160 from the Configuration menu, shown below. Figure 4-1. AastraLink Web UI Configuration Menu 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters...
Page 114: Configuring System Settings
AastraLink Pro 160 Administrator Guide Configuring System Settings Configuring System Settings You configure AastraLink Pro 160 system settings from the Configuration->System Settings menu. System settings include the following tabs: • Regional Settings* - Allows you to set the geographical location, time zone, date and time format, and language on the AastraLink Pro.
Page 115 Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings For example, saving a valid country and timezone denotes that the system is configured, setting no country and timezone denotes the system is not configured, and the greenfield configuration via the Administrator TUI is re-enabled for the next phone to register.
Page 116: Specifying Regional Settings
Use the following procedure to specify regional settings for your AastraLink Pro 160. AastraLink Web UI Step Action Select Configuration->System Settings->Regional Settings. Set <Location> to the country where you installed the AastraLink Pro 160. Default is None. Valid values are: • None (default) • Canada •...
Page 117 The “Time Zone” field is disabled by default, until you select a country in Step 2. Select a Time Zone that maps to your location. Default is “Select a country”. Valid values are: 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings...
Page 118 Specify the <Date Format> for your Aastra IP phones. Default format is <Month><Year>. Valid formats are: Specify the <Time Format>. Default is 12 hour. Valid values are: • 12 hour • 24 hour Specify the default AastraLink Pro 160 system <Language>. Valid values are: • English (default) • French • Spanish The language you specify here is the default language used for all text displayed on the IP phones, as well as the default voicemail and auto-attendant menu language for all callers.
Page 119 Note: Adding additional languages may require the IP phones to reboot, in order to download the new language pack. Click <Save> to save your changes. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings...
Page 120: Specifying The Date And Time
If automatic time and date were enabled during the initial administrator setup of the system (default set to yes during initial setup), the AastraLink Pro 160 uses the Network Time Protocol (NTP) to synchronize its date and time from the Internet global time servers (pool.ntp.org).
Page 121: Configuring The Music On Hold Option
Microsoft WAV format, 8KHz PCM, mono, 16-bit signed linear. The audio source can either be a WAV file, or a direct connection between the AastraLink Pro 160 Music on Hold stereo jack (located on the back of the device) and an audio device (CD player).
Page 122: Configuring Push Button Trigger Input Or Relay Output
AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action In the “Upload New File” field, click <Browse> and locate a new audio .wav file that you want to use for Music on Hold. Upload the file to the AastraLink Pro.
Page 123 In the “Relay Delay (seconds)” field, specify a delay time for the relay. Valid range is 1 to 99 seconds. Default is 5. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings 4-13...
Page 124 AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action In the “Push Button Alert Text” field, specify a custom alert text message. The default text message is: “The Push Button has been pressed.” (optional) The AastraLink Pro has a default message announcement that announces after pushing the relay button.
Page 125: Configuring Visual Voicemail Settings
The default is 100 messages per voice mailbox, after which incoming calls are instructed that the mailbox is full and no message can be left. Click <Save> to save your changes. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings 4-15...
Page 126 AastraLink Pro 160 Administrator Guide Configuring System Settings Note: There is a system-wide limit for voicemail storage on the CompactFlash (CF) card. The limit is calculated by measuring the current free space of the CF card, subtracting 100MB required for working space by system...
Page 127: Configuring Fxo Tuning Settings
FXO ports such as having different service providers on different FXO lines are not supported. You can start the Automatic Tuning Wizard, if required, using the Web UI at the location, Configuration->System->FXO Tuning. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings 4-17...
Page 128 AastraLink Pro 160 Administrator Guide Configuring System Settings Use the following procedure to run the FXO Auto-Tuning Wizard to automatically adjust the audio on the AastraLink Pro, or set the FXO tuning parameters manully if required to adjust audio. AastraLink Web UI...
Page 129 In the “Echo Cancel” field, echo cancellation is disabled by default. This parameter allows you to enable echo cancellation for the FXO lines. Enable this parameter by checking the box. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings 4-19...
Page 130 AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action Specify the decibels to use for power when Real Time Transport Protocol (RTP) is sent TO the line, in the “RTP to Line Power (dB)” field. This gain parameter is used to adjust the outgoing audio levels (for example, signal amplification or attenuation).
Page 131: Configuring Network Settings
Configuring Network Settings You configure AastraLink Pro 160 network settings from the Configuration->Network->Local Network include the following tabs: • Local Network - Allows you to specify the local network parameters for the AastraLink Pro, such as hostname, domain name, enable or disable Dynamic Host Configuration Protocol (DHCP), and specific Domain Name Servers (DNS) 1 and 2.
Page 132: Editing Local Network Settings
Otherwise, the AastraLink Pro 160 retains the default host name of “aastralink.” If you add multiple AastraLink Pro 160 devices to your network, they are by default named “aastralink-1, aastralink-2” etc. You should specify a unique host name for your AastraLink Pro 160 in order to make the device easily identifiable on your network.
Page 133 ZeroConf link-local IP addressing. • IP Address (required if DHCP is disabled) IP Address you specify for your AastraLink Pro 160 if DHCP is disabled. • Subnet Mask (required if DHCP is disabled) Subnet Mask you specify for your AastraLink Pro 160 if DHCP is disabled.
Page 134 Step Action Select Configuration->Network->Local Network. To specify a new host name for your AastraLink Pro 160, enter a new name in the “Host Name” field. For example: AL_bldg1 To specify a Domain name, enter the name in the “Domain” field in dotted decimal format.
Page 135 DNS Server 2: Set to the IP address of DNS server 2. Click <Save> to save your changes. Note: You must reboot your AastraLink Pro 160 in order for these network parameter changes to be implemented. 41-001190-02 Rev. 01, Rel. 1.2...
Page 136: Editing Local Service Settings
AastraLink Pro 160 Administrator Guide Configuring Network Settings Editing Local Service Settings You configure AastraLink Pro 160 local service settings from the Configuration->Local Services Figure 4-3. Local Services Menu 4-26 menu shown below. 41-001190-02 Rev. 01, Rel. 1.2...
Page 137 The Local Services parameters you can specify for the AastraLink Pro 160 include: • Remote Office Enables/disables remote access support on the AastraLink Pro 160. Default is Off. You only need to enable this field if you deploy and support remote IP phones.
Page 138 If UPnP is enabled, port forwarding is attempted automatically (see the HTTP Port Range parameter). Note: The AastraLink Pro 160 listens for remote office HTTP traffic on port 9600. If you are manually configuring port-forwarding parameters for HTTP, use HTTP Port Start as the external port being forwarded to port 9600 on the AastraLink Pro 160.
Page 139 UPnP is enabled, then port forwarding is attempted automatically. • SIP Port Range Specifies the number of ports to attempt SIP connections (default = 1, port 5060 only). 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings 4-29...
Page 140 AastraLink Pro 160 Administrator Guide Configuring Network Settings • SIP Registration Expiration Specifies the time, in seconds, that the SIP phone and AastraLink SIP trunks use for their SIP registration renewal timer. Usually no change is required for this parameter, but some SIP trunk service providers may refuse registration if the period is set shorter than a specified value, for example 3600 seconds.
Page 141: Configuring Remote Office Support
Note the following information about configuring remote office support: • The procedure for configuring remote office support varies slightly, depending on whether or not you installed your AastraLink Pro 160 behind a UPnP enabled/supported router. Refer to the UPnP parameter description on page 4-27 •...
Page 142 AastraLink Pro 160 Administrator Guide Configuring Network Settings Use the following procedure to configure AastraLink remote office support. AastraLink Web UI Step Action Select Configuration->Network->Local Services. The “Remote Office” field is disabled by default. To enable remote office support, set Remote Office to On.
Page 143 RTP Port Range • RTP/RTCP Port Count Click on <Save> to save your changes. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters page 4-28. Default values for each field are as follows: <blank> 51510 120 seconds...
Page 144: Editing External Services Settings
Configuring Network Settings Editing External Services Settings Depending on your network requirements, administrators can configure external services for the AastraLink Pro 160. The External services parameters you can specify for the AastraLink Pro 160 include: • NTP Address The Network Time Protocol (NTP) pool is a collection of networked time servers that provide the accurate time to other computers on IP networks.
Page 145 Note: The SMTP Relay Address configures the internal LAN or external WAN address of the SMTP relay server. The SMTP relay server must be correctly configured to permit incoming email traffic from the AastraLink Pro 160 to be forwarded through the relay to the end users.
Page 146 AastraLink Pro 160 Administrator Guide Configuring Network Settings • SMTP Password (If server authentication enabled) The SMTP Password specifies the password for SMTP account authentication. • SMTP Account (If server authentication enabled) The SMTP Account specifies the FROM: email address used for sending SMTP email. For example, myaccount@myisp.com.
Page 147: Send Test Email
Receiving the email verifies that the SMTP settings are correct. If you do not receive the email, go back to Configuration->Network->External Services, and edit the values for the SMTP fields as required. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings 12:06:17 PM 24-04-2008 4-37...
Page 148: Configuring Dial Plan Settings
Configuration->DialPlan menu shown below. A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number. The default dialing plan for the AastraLink Pro 160 is 3-digits, starting with extension 200 (administrator). Users are assigned extensions 201, 202, etc.
Page 149 Abbreviations - Allows you to specify abbreviated numbers to be used as a shortcut when dialing from a phone connected to the AastraLink Pro. These are numbers that are frequently used for system-wide shortcuts. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings 4-39...
Page 150: Local Dial Plan
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Local Dial Plan Table 4-1 describes the AastraLink Pro 160 Dialplan Numbers and Directory Numbers. Table 4-1. DialPlan Numbers 1 Abbreviated Dialing 2* Extn 3* Extn 4* Extn 5 Unused 6 Feature Access...
Page 151: Star Codes
Select Configuration->Dial Plan->Settings. Set the “Phone Registration” field to one of the following options: On - (default) Allows new IP phones to register with the AastraLink Pro 160. Off - Prevents new phones from registering with the AastraLink Pro 160.
Page 152 AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings AastraLink Web UI Step Action The “Phone A Number” is the dial plan prefix of 6010, used for dialing over the FXO Port A. This field is read-only. For more information about this prefix, see the Dial Plan Table on In the “Phone A Hotline”...
Page 153 In the “Parked Call Timeout” field, enter the time, in seconds, that the AastraLink Pro 160 waits before it rings back to remind the IP Phone user that he parked a call.
Page 154 AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings AastraLink Web UI Step Action You can enable or disable the following Paging and Intercom features on the AastraLink: • Allow Barge In (Default is “Off”) • Play Warning Tone (Default is “On”) •...
Page 155: Configuring A Dial Plan For Auto-Fax
Configuring a Dial Plan for Auto-Fax Overview The AastraLink Pro 160 allows you to connect FAX machine(s) to the FXS ports on the rear panel to send and receive fascimile communications. A FAX machine connected to either FXS port can send outgoing faxes using the standard AastraLink Pro dialplan (i.e.
Page 156: Fxo Incoming Call Routing
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings FXO Incoming Call Routing Auto-FAX does not operate if the FXO line has been configured to use incoming call forwarding to a facility other than Auto-Attendant, or if Auto-Attendant is not the default incoming call destination.
Page 157: Configuring Fxo Lines For Manually Forwarding Auto-Fax
“Configuring a Dial Plan for Auto-Fax” Configuring FXO Lines for Manually Forwarding Auto-Fax The AastraLink Pro 160 allows you to connect FAX machine(s) to the FXS ports on the rear panel to send and receive fascimile communications. A FAX machine connected to either FXS port can send outgoing faxes using the standard AastraLink Pro dialplan (i.e.
Page 158 AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings However, you can override the Auto-Attendant from answering incoming FAX calls by provisioning the FXO lines to reroute the FAX calls instead. ID displays for calls set to the FXS device. Calling name/ number (where known) display according to the country-specific CLID capability set.
Page 159: Configuring Overhead Paging
Configuring Overhead Paging The AastraLink Pro 160 has an overhead paging jack (located on the back of the device) that you can directly connect to an amplifier in order to support overhead paging. Overhead Paging Jack (Green Port) To access the pager, an IP phone user goes through the Auto-Attendant, and specifies the correct password, as described in the following procedure.
Page 160: Configuring Paging And Intercom Options
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Configuring Paging and Intercom Options If you’ve added a Paging Group to the AastraLink Pro, you can enable/disable the following Paging and Intercom dial plan options via the Web UI at the location Configuration->Dial Plan->Settings.
Page 161 After adding a Paging Group using the procedure in Chapter 3, the section, page 3-49, select Configuration->Dial Plan->Settings. Paging and Icom Options 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings “Adding a Group” 4-51...
Page 162 AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings AastraLink Web UI Step Action Enable or disable the following options by clicking in the “On” (enable) or “Off” (disable) field: • Allow Barge In (Default is “Off”) • Play Warning Tone (Default is “On”) •...
Page 163: Dial Plan For Meet-Me Conference Bridges
'insecure'. The moderator can leave the conference, and cause it to be terminated, before re-connecting and assigning a PIN. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters page 4-40). 4-40.) Configuring Dial Plan Settings...
Page 164: Host Capacity Limitations
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Host Capacity Limitations Meet-me conferencing capability is dependent on the available host CPU capacity. The AastraLink Pro supports a total of 12 simultaneous host-routed sessions. One session is defined as a SIP trunk call, a remote office call, a conference call participant, a voicemail call, or an auto-attendant call.
Page 165: Configuring Barred Numbers
Barred numbers are blocked PSTN numbers that cannot be dialed from the AastraLink Pro 160. You can use the Web UI to specify a barred numbers list for the IP phones on your network. The barred numbers list applies to outgoing calls only.
Page 166: Adding A Barred Number
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Note: When barring PSTN numbers, do not bar the "9" range numbers, or calls to 911 and 9911. These numbers must not be blocked. Adding a Barred Number Use the following procedure to specify a barred number for the AastraLink Pro 160.
Page 167: Configuring Fxo Lines
(i.e. even if there is no FXO line voltage) to enable for FXO loopback door entry phone use. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Sends incoming calls according to the configured incoming call route on the Auto-Attendant page.
Page 168: Configuring Fxo Lines For Incoming Calls
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings You can configure the FXO lines using the Web UI at the location, Configuration->Dial Plan->FXO Lines. Configuring FXO Lines for Incoming Calls Use the following procedure to configure the FXO Lines to answer incoming calls.
Page 169 5 (phone rings five times, then the call is transferred) • 6 (phone rings six times, then the call is transferred) Click <Save> to save your changes. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings 4-59...
Page 170: Configuring Fxo Lines For Shared Line Appearance (Sla)
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Configuring FXO Lines for Shared Line Appearance (SLA) The AastraLink Pro provides Shared Line Appearance (SLA) which provides key system features in addition to its existing Private Branch eXchange (PBX) functionality.
Page 171: Sla And The Aastralink Pro
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings In addition to monitoring the idle and busy state, the SLA feature also supports the ringing state. When the monitored user is idle, there is a small telephone icon shown with the handset on-hook.
Page 172: Sla Key Mapping
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings SLA Key Mapping FXO line to SIP phone key mapping for SLA varies by phone model. The following table describes the mapping of the hard and soft line keys on the SIP phone with the FXO ports on the rear of the AastraLink Pro.
Page 173: Using Aastralink Sla From The Sip Phones
Click <Save> to save your changes. Note: SLA membership is enabled by default on the AastraLink Pro at the location Users->User List-><select specific User or Add Phone>. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings 4-63...
Page 174: Enabling/Disabling Individual Sla Memberships
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Enabling/Disabling Individual SLA Memberships By default, All existing SIP phones (and any new SIP phones added to the system) use the shared line FXO configuration if it is enabled on the AastraLink.
Page 175: Sla Configuration Changes
To perform a Speeddial using the Pool line... 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters If you enable the SLA feature on the AastraLink: press <Redial> then press <Redial> again. press the Speeddial key.
Page 176 AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings To perform a Speeddial using the SLA line L1... Note: Because Pool lines require prefix 9 for outside access, and SLA lines require direct dialing, the same speeddial key cannot be used in both modes.
Page 177: Configuring Abbreviations
Configuring Abbreviations The AastraLink Pro 160 allows you to define a list of abbreviated numbers to be used as a shortcut when dialing from a phone connected to the AastraLink Pro. These are numbers that are frequently used for system-wide shortcuts.
Page 178: Examples Of Abbreviated Number Configurations
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings In the illustration above, 1+45 is the abbreviated number that the phones use as a shortcut for dialing the longer User Group virtual extension associated with the sales office. Examples of Abbreviated Number Configurations The following examples illustrate the configuration of abbreviated numbers.
Page 179 AastraLink trunk number 1. This is accessing the Sales team using an AastraLink at another location. Abbreviated Number of 1+10 for Sales Office 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings 4-69...
Page 180 AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings User Group of 65 + 300 4-70 41-001190-02 Rev. 01, Rel. 1.2...
Page 181: Configuring Abbreviated Numbers
AastraLink to dial when using the specified abbreviated number. (Optional) In the Description field, specify a description that identifies this abbreviated number. Click <Save> to save your changes. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings 4-71...
Page 182: Editing Abbreviated Numbers
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Editing Abbreviated Numbers Use the following procedure to edit an abbreviated number. AastraLink Web UI Step Action Select Configuration->Dial Plan->Abbreviations. In the Abbreviation column, click on the abbreviated number you want to edit.
Page 183: Deleting Abbreviated Numbers
“Are you sure you want to delete the selected item?” Click <Yes> to delete the abbreviated number, and the associated phone number and description. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings 4-73...
Page 184: Configuring Voip Settings
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Configuring VoIP Settings You configure AastraLink Pro 160 Voice over IP (VoIP) settings from the Configuration->VoIP Figure 4-6. Voice-Over-IP Menu 4-74 menu shown below. 41-001190-02 Rev. 01, Rel. 1.2...
Page 185 Mobility Base Units - Allows you to add, delete, or reboot Mobility Base Units (MBUs) to/from the AastraLink network. The following paragraphs describe each of these types of VoIP configurations. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings 4-75...
Page 186: Sip Trunking
See Note: When you enable SIP trunking, note the following important information: — You can configure up to 10 SIP trunks between your AastraLink Pro 160 IP phone network and a service provider network. — Depending on whether or not you enable UPnP support on your...
Page 187: Incoming Sip Trunk Calls
Outgoing SIP trunk calls Call routing The AastraLink Pro 160 default prefix for outbound SIP trunk calls is set to 8. When Aastralink Pro users make a call, they dial the following: (prefix digit) + (access digit) + (directory number)
Page 188 4-40. Called party identification By default, the AastraLink Pro 160 sets the calling party name and number (CLID) in the FROM: address of the SIP trunk call, using the extension number of the phone which originated the call. In cases where the SIP trunk service provider does not accept arbitrary CLID, AastraLink allows a static CLID to be provisioned instead;...
Page 189 “Display Name” set, has its Caller ID information overwritten and displays on local SIP phones as this value. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters “Called party identification” Configuring VoIP Settings...
Page 190: Adding A Sip Trunk
Outbound Proxy Port Only required if using an Outbound Proxy. Specifies the proxy port on the Outbound Proxy. Adding a SIP Trunk Use the following procedure to add a SIP Trunk to the AastraLink Pro 160. AastraLink Web UI Step Action Select Configuration->VoIP->SIP Trunking...
Page 191 Disable this field by unchecking the box. Default is disabled. In the “Registrar Server” field, specify the IP Address of the Registrar Server that connects your AastraLink Pro 160 to the service provider network. For example: 192.32.210.24 Your service provider supplies this IP Address.
Page 192 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action (only if required by Service Provider) In the “Realm” field, specify the Authentication domain within the destination network, where SIP call steering to a specific media gateway is required. If not required, leave blank.
Page 193: Deleting A Sip Trunk
“Are you sure you would like to delete the selected items?” Click YES to delete the SIP trunk.” The SIP trunk configuration you selected is deleted from the AastraLink Pro 160. Clear All SIP Trunk Configurations In the “Dial Prefix” check box, place a check mark in the box to select ALL SIP trunk configurations.
Page 194: Single And Multiple Sip Trunks
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Single and Multiple SIP Trunks The AastraLink Pro supports the dialing of a prefix + index when multiple or single SIP trunks are setup. The user must dial 8+index+number to dial out.
Page 195 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Setting the SIP Trunk Mode to "Single" displays the following screen at Configuration->VoIP->SIP Trunking. Configure the single SIP trunk parameters as described in “SIP Trunking” page 4-76. Setting the SIP Trunk Mode to "Multiple" displays the following screen at Configuration->VoIP->SIP Trunking.
Page 196: Sip Direct Inward Dialing (Did)
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings SIP Direct Inward Dialing (DID) An administrator can provide SIP Direct Inward Dialing (DID) prefixes for SIP trunks. Direct Inward Dialing (DID) is a service of a local phone company that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system.
Page 197: Adding A Sip Did
Adding a SIP DID Use the following procedure to add a SIP DID to the AastraLink Pro 160. AastraLink Web UI Step Action Select Configuration->VoIP->SIP DIDs. Click <Add DID Prefix>. Enter the number for the DID prefix in the text box and click <Add>.
Page 198 Click <Delete Selected DID Prefixes>. The following message displays: “Are you sure you would like to delete the selected items?” Click YES to delete all SIP DIDs.” All the SIP DIDs are deleted from the AastraLink Pro 160. 4-88 41-001190-02 Rev. 01, Rel. 1.2...
Page 199: Aastralink Trunking
For example, if you have an office in Atlanta, in Boston and in Chicago, you can configure AastraLink trunks between the offices When AastraLink Pro 160 devices are networked across a LAN/WAN, IP phone users can make calls between the sites by dialing the following:...
Page 200: Configuration Parameters
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings When you enable AastraLink trunking, you assign a unique access digit to each AastraLink device in your network. For example, suppose you assign the access digit 1 to the AastraLink in the Boston office. Then, the dial prefix for the Boston...
Page 201: Configuration Guidelines
Before you use the Web UI to configure AastraLink trunks, we strongly recommend that you do the following: — Assign an access digit to each AastraLink Pro 160 device in your network. — Make a list of the trunks you want to configure.
Page 202 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings The system administrator then assigns a user name to each trunk: Trunk Atlanta - Boston Atlanta - Chicago Boston - Chicago Based on these parameters defined by the administrator, the dial prefix for each...
Page 203 Figure 4-8. Trunks Between Atlanta/Boston and Atlanta/Chicago 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters shows the Atlanta /Boston, and Atlanta /Chicago trunks. shows the Boston/Atlanta, and Boston /Chicago trunks. shows the Chicago/Atlanta, and Chicago/Boston trunks.
Page 204 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Boston to Atlanta Boston to Chicago Figure 4-9. Trunks Between Boston/Atlanta and Boston/Chicago 4-94 41-001190-02 Rev. 01, Rel. 1.2...
Page 205 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Chicago to Atlanta Chicago to Boston Figure 4-10. Trunks Between Chicago/Atlanta and Chicago/Boston 41-001190-02 Rev. 01, Rel. 1.2 4-95...
Page 206 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Use the following procedure to enable AastraLink trunking between two AastraLink Pro 160 devices. AastraLink Web UI Step Action Select Configuration->VoIP->AastraLink Trunks. Click the Dial Prefix that matches the destination AastraLink network.
Page 207: Mobility Base Units (Mbus)
AastraLink, including Web UI login and voicemail. You can add MBU units to the AastraLink Pro using the Web UI at the location, Configuration->VoIP->Mobility Base Units. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings 4-97...
Page 208 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Once an MBU is registered, the administrator can provision extensions for individual handsets by clicking the "Add Phones" button at the location, Users->User List page and select the "Aastra420d" phone type. If one or more MBU is registered, the "Mobility Base Unit" drop-down list will show the available handsets (max 8 per MBU) to choose from.
Page 209: Mbu Configuration Download From The Aastralink
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings MBU Configuration Download from the AastraLink The "User List" page indicates that an extension is an MBU handset by listing the phone type as "Aastra420d". However, handsets will show as disconnected until the handset has registered to the MBU, and the MBU has been provisioned to use AastraLink as its configuration server.
Page 210: Adding An Mbu
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings For an MBU handset, the "My Phone" page looks the same as other phones except there is no "SoftKeys" tab (similar to a user with a 51i IP Phone). Note: The MBU handsets do not support XML, and therefore, cannot be used as an operator extension.
Page 211 AastraLink Web UI Step Action Add the MBU with the registered handset(s) to the AastraLink Pro 160 Select Configuration->VoIP->Mobility Base Units. Click <Add Mobiliby Base Unit>. The following prompt displays. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters...
Page 212 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action Using the MAC address you obtained in step 3, enter the MAC address of the MBU in the text box, in colon separated format, and click <Add>.
Page 213 First Name (optional) Last Name (optional) Password (required) Email (optional) DO NOT enter a MAC address. In the “Phone Type” field, select Aastra420d. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings 4-103...
Page 214 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action In the “Mobility Base Unit” field, select the applicable MBU handset. The AastraLink supports multiple MBUs and up to 8 handsets for each MBU so the options in this field are: •...
Page 215 MBU is connected, and click <Save>.You can get the AastraLinnk Pro IP address in the AastraLink Web UI at the location Configuration->Network->Current IP Address. Configuration Server Address 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings 4-105...
Page 216 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action Reboot the MBU at the prompt. The MBU reboots and downloads its configuration and all registered handsets to the AastraLink. The VOIP LED on the MBU lights up solid when SIP is correctly registered. This may take several minutes.
Page 217 (optional) If required, you can do an MBU firmware update from the DECT 420d handset. On the 420d handset, press Settings->System Settings->Firmware Update, and select the applicable firmware version from the AastraLink. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings 4-107...
Page 218 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Deleting an MBU Use the following procedure to delete an MBU from the AastraLink Pro network. AastraLink Web UI Step Action Select Configuration->VoIP->Mobility Base Units. 4-108 41-001190-02 Rev. 01, Rel. 1.2...
Page 219 AastraLink Pro, and click <Delete Selected Entries>. The following prompt displays. Click <Yes> to delete the MBU from the AastraLink network. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings 4-109...
Page 220: Rebooting An Mbu
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Rebooting an MBU Use the following procedure to reboot an MBU in the AastraLink Pro network. AastraLink Web UI Step Action Select Configuration->VoIP->Mobility Base Units. 4-110 41-001190-02 Rev. 01, Rel. 1.2...
Page 221 Click <Yes> to reboot the selected MBU(s). Warning: Rebooting and MBU results in a loss of service until the Mobility Base Unit has successfully restarted. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings 4-111...
Page 222: Configuring Auto-Attendant
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Configuring Auto-Attendant You configure Auto-Attendant parameters from the menu shown below. The screen below has no user groups configured on the AastraLink Pro 160. Figure 4-11. Auto-Attendant Menu with No User Groups 4-112 Configuration->Auto-Attendant...
Page 223: How Auto-Attendant Works
If you have User Groups configured on the AastraLink Pro 160, the Auto-Attendant screen displays as shown below. Figure 4-12. Auto-Attendant Menu with User Group How Auto-Attendant Works The Auto-Attendant feature allows you to specify how the AastraLink Pro 160 routes incoming calls.
Page 224 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant When callers reach the Auto-Attendant, they are prompted to do one of the following actions: • Select a language to enable while using Auto-Attendant features (if more than one language is available; default is English) •...
Page 225: Settings For The Auto-Attendant
Auto-Attendant. An Administrator can also record a custom language greeting, or upload a language greeting file (.wav file) if required. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant 4-115...
Page 226: Configuring Settings For The Auto-Attendant
If you select the User Group option in step 2, set the virtual extension of the user group in the “User Group” field. Skip this step if no User Groups are configured on the AastraLink Pro 160. For more information on virtual extensions, see Chapter 3, the section, (for Ring and Paging Groups)”...
Page 227 If you select the User Group option in step 2, set the extension of the user group in the “User Group” field. Skip this step if no User Groups are configured on the AastraLink Pro 160. 41-001190-02 Rev. 01, Rel. 1.2...
Page 228 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action The Auto-Attendant has a built in default greeting that plays during closed hours. To specify a custom greeting, do the following: • Click on <Record Custom> for the “Closed Hours Greeting” field.
Page 229 Auto-Attendant to use. Click <Open>. The file you selected is uploaded to the AastraLink Pro. Click <Save> to save your changes. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters for more information. Configuring Auto-Attendant Custom...
Page 230 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action Language Greetings In the "Select Language" field, select the language for which you want to modify the Language Greeting. Valid values are: English, French, and Spanish (default is English).
Page 231: Custom Interactive Voice Response (Ivr)
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Custom Interactive Voice Response (IVR) The AastraLink Pro allows you to press a single digit on your phone’s keypad (0 through 9, *, or #) when navigating the Auto-Attendant Menu in the IVR.
Page 232: Custom Ivr Configuration
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Custom IVR Configuration When custom IVR menu is enabled, you can configure any single-digit key on the standard DTMF phone keypad to be used like a speeddial, to immediately perform any of the following in the Auto-Attendant menu: •...
Page 233: Configuring A Custom Ivr
Configuring a Custom IVR Use the following procedure to customize the your IVR system. AastraLink Web UI Step Action Select Configuration->Auto-Attendant->Custom IVR. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant 4-123...
Page 234 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action To record a custom greeting to use when a caller first accesses the IVR system, click <Record Custom>. The following prompt displays. The system proceeds to call you allowing you to record your IVR main menu. Follow the instructions given and hang up when done.
Page 235 Depending on the key function you selected in step 5, enter a phone number or extension for the key. Click <Save> to save the custom IVR settings. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant 4-125...
Page 236: Schedule For The Auto-Attendant
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Schedule for the Auto-Attendant By default, the Auto-Attendant hours are set to open at 9:00 A.M. and close at 5:00 P.M for the business days of Monday through Friday. Saturday and Sunday are closed hours. Calls that come into the Auto-Attendant during these times are handled according to the configuration set by the administrator in the Auto-Attendant Menus.
Page 237 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Figure 4-14. Auto-Attendant Schedule (times) 41-001190-02 Rev. 01, Rel. 1.2 4-127...
Page 238 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant The following illustration shows the scheduling flow in the Auto-Attendant. 4-128 41-001190-02 Rev. 01, Rel. 1.2...
Page 239 Set the “Close At” field to the correct time when the office closes, and set AM or PM as appropriate. Click <Save> to save your changes. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant 4-129...
Page 240: Holidays For The Auto-Attendant
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Holidays for the Auto-Attendant By default, there are no holidays scheduled in the Auto-Attendant. Holidays are treated as days during which the regular schedule should be overridden with a custom setting for open/closed hours. You can schedule specific days and times for your office holidays if required.
Page 241 Sunday after the first fourteenth day cycle of the moon on or after the vernal equinox) - it is necessary to maintain the list manually for each new year. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant 4-131...
Page 242: Adding A Holiday To The Auto-Attendant
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Adding a Holiday to the Auto-Attendant Use the following procedure to add a holiday to the Auto-Attendant schedule. AastraLink Web UI Step Action Select Configuration->Auto-Attendant->Holidays Click <Add>. Specify a name for the holiday in the “Holiday Name” field. For example, Christmas.
Page 243 Click <Delete> to delete the holiday(s) you selected. The following prompt displays: “Are you sure you want to delete the selected items?” Click <Yes> to delete the holiday(s) you selected. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant 4-133...
Page 244: Custom Recordings
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Custom Recordings You can create custom recordings (for open and closed hours, Main Menus, Key Messages, Language Greetings) for the Auto-Attendant if required. You can also create a custom recording for the custom Main Menu. Incoming callers hear these custom recordings when accessing and using the Auto-Attendant.
Page 245 To hear the message you just recorded, press <2>. • To save the message, and use it as the Auto-Attendant custom greeting, press <3>. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant 4-135...
Page 246 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action Click <Save> to save the recording. The following example shows a recording applied to the Open Hours Settings. Custom Message Applied 4-136 41-001190-02 Rev. 01, Rel. 1.2...
Page 247 (Open Hour Settings, Closed Hour Settings, Custom Key Message, or Language Greetings), or the <Browse> on the “Custom IVR” tab for Custom Main Menu. The browse window displays for your PC. 41-001190-02 Rev. 01, Rel. 1.2 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant 4-137...
Page 248 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action Navigate to the directory location on your PC that contains the custom recording file you created, select the applicable “.wav” file and click <Open>. The path name is inserted in the “Upload Greeting”...
Page 249 Maintaining the AastraLink Pro 160 About this Chapter Introduction This chapter describes how to maintain the AastraLink Pro 160. Topics This chapter covers the following topics: Topic Accessing the Maintenance Menu Viewing the Current System Status Managing Call Detail Records (CDR reports)
Page 250 AastraLink Pro 160 Administrator Guide About this Chapter Topic Support Information Send Email to Aastra Support with Debug Reports General Support Page page 5-21 page 5-21 page 5-24 41-001190-02 Rev. 01, Rel. 1.2...
Page 251: Accessing The Maintenance Menu
Accessing the Maintenance Menu You access all system maintenance and upgrade options for the AastraLink Pro 160 from the Maintenance menu Figure 5-1. AastraLink Pro 160 Web UI Maintenance Menu 41-001190-02 Rev. 01, Rel. 1.2 Maintaining the AastraLink Pro 160...
Page 252: Viewing The Current System Status
Maintenance->Current Status menu The current status menu contains the following information about the AastraLink Pro 160: • Serial Number of the AastraLink Pro 160 • Percent of Voicemail usage • Line 1 through Line 6 shows the status of each FXO line.
Page 253: Managing Call Detail Records (Cdr Reports)
Managing Call Detail Records (CDR reports) About the Call Records Menu You view the Call Detail Record (CDR) history for the AastraLink Pro 160 from the Maintenance->CDR Reports menu The CDR logs include all regular calls, feature activations, and internal calls.
Page 254 AastraLink Pro 160 Administrator Guide Managing Call Detail Records (CDR reports) The following table described the information in each call detail record. Column Source Destination Caller ID Disposition Date Duration The “Call Records” page displays the current master “.csv” file contents. The call records list is paginated into 25-block records.
Page 255: Sorting Cdr Columns
No sorting; the items in this column stay with each record as you sort. Disposition Sorts by: Answered, Failed, No Answer 41-001190-02 Rev. 01, Rel. 1.2 Maintaining the AastraLink Pro 160 Managing Call Detail Records (CDR reports) Sorting Arrows DOWN Arrow Sorts in descending order.
Page 256 AastraLink Pro 160 Administrator Guide Managing Call Detail Records (CDR reports) Column Sort Process Date Sorts in ascending order. For example: Apr 7 10:51 AM Apr 7 11:42 AM May 4 2:30 PM Duration Sorts in ascending order. For example:...
Page 257: Viewing Call Detail Records
For more information about using the download buttons on the “Call Records” page, see “About the Call Records Menu” 41-001190-02 Rev. 01, Rel. 1.2 Managing Call Detail Records (CDR reports) >. This option saves the file as Download Current (.csv) page Maintaining the AastraLink Pro 160 next to 5-5.
Page 258: Performing Aastralink Backup And Restore Tasks
AastraLink Pro 160 system. The backup file is encrypted to prevent exposure of personal information. In addition to backing up your AastraLink Pro, you can restore a previously backed up file onto the AastraLink Pro 160, in order to recover its original operating state. Figure 5-3.
Page 259: Backup And Restore Guidelines
If you restore a backup file that contained static IP network settings rather than DHCP, you must perform an additional reboot to activate the static IP settings after completing the database restore. 41-001190-02 Rev. 01, Rel. 1.2 Maintaining the AastraLink Pro 160 Performing AastraLink Backup and Restore Tasks 5-11...
Page 260: Backing Up Aastralink System Software
AastraLink Pro 160 Administrator Guide Performing AastraLink Backup and Restore Tasks Backing Up AastraLink System Software Use the following procedure to back up the AastraLink System Software. AastraLink Web UI Step Action Select Maintenance->Backup & Restore. 5-12 41-001190-02 Rev. 01, Rel. 1.2...
Page 261 Step Action To start the backup process for the AastraLink Pro 160, click <Backup Now>. The following prompt displays asking you to backup the AastraLink Pro configuration to an “.abf” file, cancel the backup process, or find an application on the Internet that will open the “.abf” file.
Page 262: Restoring The Aastralink Configuration Database And Voicemail
Once the upload is complete, click <Yes> to reboot the AastraLink Pro 160 and reload the new database. Once the reboot is complete, the LED light on the front of the AastraLink Pro 160 device flashes green. You can then log into the AastraLink Pro 160.
Page 263: Updating Aastralink System Software
Contains new AastraLink system firmware for the onboard flash. • ipp.dra: Contains new Aastra IP phone firmware. • mbu.dra: Contains new Aastra MBU-400 and DECT 420d firmware 41-001190-02 Rev. 01, Rel. 1.2 Maintaining the AastraLink Pro 160 Updating AastraLink System Software (Figure 5-4). 5-15...
Page 264 AastraLink Pro 160 Administrator Guide Updating AastraLink System Software Note: For a link to the Aastra Support web site, click the “About” link in the upper right corner of the screen. For more information about the “About” screen, see There are two ways to update your system software: •...
Page 265: Automatic Updates
In the Check Every field, specify how often the AastraLink should check the Aastra support website for updates. In the At Time field(s), specify the time when the AastraLink should check for updates. Click <Save> to save your changes. 41-001190-02 Rev. 01, Rel. 1.2 Maintaining the AastraLink Pro 160 Updating AastraLink System Software 5-17...
Page 266: Manual Updates
PC or server. Use the Browse button to locate the . dra file on your PC, then click <Upgrade> to begin downloading the file. If you apply an updated .dra file, Click <Reboot System> to reboot the AastraLink Pro 160 using the updated AastraLink software.
Page 267 Maintaining the AastraLink Pro 160 Updating AastraLink System Software IMPORTANT NOTES During the AastraLink Pro software update process, the Administrator must press the REBOOT button after the upgrade is successful. The Web UI displays the following message after pressing the REBOOT button: "System is rebooting.
Page 268 AastraLink Pro 160 Administrator Guide Updating AastraLink System Software The User must watch for the flashing green LED on the front of the AastraLink Pro hardware before attempting to re-login to the AastraLink Web UI. If the User attempts to login too soon, the message "Warning: System is in an upgrade state.
Page 269: Support Information
Support Information Send Email to Aastra Support with Debug Reports A feature of the AastraLink Pro 160 Web UI software allows you to send debug information about your AastraLink Pro to Technical Support at Aastra Telecom. You have the option of selecting whether you want to automatically send the information or send it manually when required.
Page 270 AastraLink Pro 160 Administrator Guide Support Information Clicking <Send Debug Information> displays the following screen. Note: The <Send Debug Information> button may include personally identifiable information, such as call logs and account details (passwords, etc.). However, the file attached to the email is encrypted to ensure that only Aastra support personnel have access to it.
Page 271 Maintaining the AastraLink Pro 160 Support Information After submitting the debug notification to Aastra, the following message displays. 41-001190-02 Rev. 01, Rel. 1.2 5-23...
Page 272: General Support
AastraLink Pro 160 Administrator Guide Support Information General Support In an Administrator session, this screen displays the AastraLink Pro software build number, license download link, and a link to the Aastra Telecom Support Web page. Field Build Support License 5-24...
Page 273 How Do I Assign An IP Phone To A Different User? What Are Softkeys and How Do They Work? How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? Why Do My IP Phone Screens Look Different?
Page 274 AastraLink Pro 160 Administrator Guide Topic Can I Create Custom Dial Plans on the AastraLink Pro? Does My AastraLink Pro Support non-Aastra SIP Phones? How Many Extensions Can the AastraLink Pro Host When SIP Trunking is Used? If Custom “On Hold” Music is Enabled, Does it Play for Both Parked Calls...
Page 275: How Does Network Addressing Work
How Does Network Addressing Work? The first time an AastraLink Pro 160 starts up, it attempts to use DHCP to obtain an IP address from a server on the network. If that fails, the AastraLink Pro 160 then uses ZeroConf to assign itself an IP address within the range 169.254/16 (excepting the first and last 256 addresses in...
Page 276: What Is The Difference Between The Administrator Phone And User Phones
(s) using the Web UI. Do I Ever Need to Re-Register IP Phones? If an IP phone has been previously registered with the AastraLink Pro 160, it maintains the configuration information (user name/password/extension) even if it is removed, and then reinstalled, on the network.
Page 277: How Do I Assign An Ip Phone To A Different User
How Do I Assign An IP Phone To A Different User? If an IP phone is already registered with the AastraLink device, and you want to reassign the IP phone to a different user, you must use the AastraLink Web UI to edit the user entry and change the name and extension number;...
Page 278 AastraLink Pro 160 Administrator Guide What Are Softkeys and How Do They Work? Press DND softkey to enable “Do Not Disturb” on this phone. 200 - J Smith May 11, 2:40 PM Vmail Forward Park Call Directory 41-001190-02 Rev. 01, Rel. 1.2...
Page 279: What Are Expansion Modules
AastraLink FAQs What Are Softkeys and How Do They Work? What are Expansion Modules? The 675xi Series Aastra IP SIP Phones offer expansion module units that can attach to the right side of the phone to provide additional softkeys. These expansion modules are called the 536M and the 560M.
Page 280 AastraLink Pro 160 Administrator Guide What Are Softkeys and How Do They Work? The 536M provides 36 additional softkeys and can attach to a 6753i, 6755i, 6757i or 6757i CT. The 560M provides 60 additional softkeys and can attach to a 6755i, 6757i, and 6757i CT.
Page 281: How Do I Obtain The Ip Address Assigned To The Aastralink Pro 160
IP Address of the AastraLink Pro 160 is 10.50.20.104 AastraLink Pro 160 IP Address Write down the IP Address of your AastraLink Pro 160. You need it to access the AastraLink Web UI. Press <Done> to exit. 41-001190-02 Rev. 01, Rel. 1.2...
Page 282: Why Do My Ip Phone Screens Look Different
Why Do My IP Phone Screens Look Different? Why Do My IP Phone Screens Look Different? If you install an AastraLink Pro 160 on your existing IP phone network, then you will notice some phone UI changes when you register the phones with the device.
Page 283: Does This Guide Describe How To Operate My Ip Phone
AastraLink Pro 160 IP Phone User’s Guide. How Does Auto-Fax Work on the AastraLink Pro 160? The AastraLink Pro 160 allows you to physically connect a FAX machine to FXS Port A on the rear panel to send/receive fascimile communications. When two Fax machines (or Fax modems or Fax servers) first connect, they exchange tones called the called station identification (CED) and calling tone (CNG).
Page 284: Can I Add More Pstn Gateways To Add More Than Six Fxo Ports
Trunking is Used? Call processing capacity is based on concentration and concurrent channels. The AastraLink Pro 160 supports 6 FXOs with 4:1 concentration, plus an operator = 25 concurrent users. Adding SIP trunks allows this to be doubled, allowing a potential of 50 users and 12 active calls.
Page 285: If Custom "On Hold" Music Is Enabled, Does It Play For Both Parked Calls And On-Hold Calls
If Custom “On Hold” Music is Enabled, Does it Play for Both Parked Calls and On-Hold Note: These are not hard limits, this is based on the point at which the platform performance has been tested to degrade. It is possible to make more than 12 calls, but quality degrades and the unit may go into overload, resulting in loss of service.
Page 286: How Do I Reduce The Initial Echo That Occurs At The Beginning Of Each Call
AastraLink Pro 160 Administrator Guide How Do I Reduce the Initial Echo that Occurs at the Beginning of Each Call? In Release 1.2 and later, the AastraLink Pro supports SLA on hard keys L1 through L4, and then softkeys for L5 and L6 on the 6755i, 6757i, 6757i CT, 9480i, and 9480i CT IP Phones.
Page 287: How Do I Register A Generic Sip Device As A Secondary Sip Phone
AastraLink FAQs How do I Register a Generic SIP Device as a Secondary SIP Phone? How do I Register a Generic SIP Device as a Secondary SIP Phone? The following illustration shows a user “John Smith” as the user of a secondary phone in the AastraLink network.
Page 288 AastraLink Pro 160 Administrator Guide How do I Register a Generic SIP Device as a Secondary SIP Phone? 6-16 41-001190-02 Rev. 01, Rel. 1.2...
Page 289 About this Chapter Introduction This chapter contains several trouble-shooting solutions for the AastraLink Pro 160. It describes how to interpret the LED status indicator located on the AastraLink front panel. It also describes how to reboot the AastraLink using either the Web UI, or the reset switch.
Page 290: Topic Page
AastraLink Pro 160 Administrator Guide About this Chapter Topic Using the Reset Switch to Restore Factory Default Settings What To Do After Restoring Factory Default Settings Reinstalling System Software Using Recovery Mode Automatic Recovery Mode Manual Recovery Mode Using The AastraLink Recovery Mode UI...
Page 291: Monitoring The Aastralink Status Led
Monitoring the AastraLink Status LED The LED on the front of the AastraLink Pro 160 indicates the current status of the device. The current LED state also displays on the bottom left of the status bar each time a WebUI page is refreshed. The table below describes the LED variations.
Page 292 AastraLink Pro 160 Administrator Guide Monitoring the AastraLink Status LED LED Color Meaning Steady Red Hardware self-test failure; system halted. Try rebooting. If LED remains steady red, contact Aastra Support. Steady Amber The Aastralink is in the process of restoring factory default settings.
Page 293: Rebooting The Aastralink
Rebooting the AastraLink This section describes how to reboot (restart) the AastraLink Pro 160. You can reboot the AastraLink from the Web UI, or reboot it manually, using the reset switch located on the back of the device (next to the power receptacle, as...
Page 294: Rebooting Using The Reset Switch (Hard Reboot)
AastraLink Pro 160 Administrator Guide Rebooting the AastraLink Rebooting Using the Reset Switch (Hard Reboot) You can reboot the AastraLink device using the reset switch as long as the LED on the front of the Aastralink is in one of the following states: •...
Page 295: Restoring Aastralink Factory Default Settings
Locate the reset switch on the back of the device. 12 VDC 1.25A Reset Switch The reset switch is located on the back of the AastraLink Pro 160 (next to the power receptacle). 41-001190-02 Rev. 01, Rel. 1.2 Troubleshooting Solutions...
Page 296: What To Do After Restoring Factory Default Settings
AastraLink Pro 160 Administrator Guide Restoring AastraLink Factory Default Settings Factory Default Restoration Procedure Step Action Verify that the LED on the front of the device is flashing green, or flashing red. Use the end of a paperclip to press and hold the reset switch.
Page 297 IP phone network, it automatically discovers the presence of an AastraLink Pro 160 device on the LAN. Once the AastraLink is discovered, the phone then obtains its configuration file from the device, and reboots.
Page 298 Note: To enter the @ symbol, press the # key until it appears on your Phone UI. You can skip this step and enter the email address later using the AastraLink Pro 160 Web UI. Enter the Administrator password, then press <Enter>.
Page 299: Reinstalling System Software Using Recovery Mode
CompactFlash card removed (see page 7-13 for instructions). When the AastraLink Pro 160 is in recovery mode, you can use your web browser to access the Recovery Mode UI, which allows you to: • Reprogram the CompactFlash card back to the default “greenfield” state, as if it were just received new from the factory.
Page 300: Automatic Recovery Mode
AastraLink Pro 160 boots. However, if the CompactFlash card becomes so corrupt that it cannot be automatically repaired, the AastraLink Pro 160 boots in recovery mode. The LED alternates Green/Red/Off when the AastraLink Pro 160 is in recovery mode (rather than the usual “flashing Green”...
Page 301: Manual Recovery Mode
NOTE: If you do not know the IP address of the LAN interface, see AastraLink Pro 160” page The AastraLink Recovery Mode UI appears. To set the AastraLink Pro 160 back to its factory default settings, use the procedure described 41-001190-02 Rev. 01, Rel. 1.2 Reinstalling System Software Using Recovery Mode 7-14.
Page 302: Using The Aastralink Recovery Mode Ui
Obtaining the IP Address of Your AastraLink Pro 160 If you do not know the IP address of your AastraLink Pro 160, you can obtain the IP address of the AastraLink device using one of the methods described in this section.
Page 303 < DHCP client address received on the LAN interface> For example, enter: http://10.50.20.104 The AastraLink Recovery Mode UI appears. To set the AastraLink Pro 160 back to its factory default settings, use the procedure described 41-001190-02 Rev. 01, Rel. 1.2...
Page 304 Step Action Connect an Ethernet cable from the WAN port located on the back of the AastraLink Pro 160 to the LAN port on your PC. The PC must be configured to be a DHCP client. Once you make this connection, the AastraLink Recovery Mode DHCP server assigns a 192.168.100.10x address to the PC.
Page 305: Reprogramming The Compactflash Card
Recovery Mode UI to set the AastraLink Pro 160 CompactFlash card back to its original settings You should only reprogram the CompactFlash card if the AastraLink Pro 160 is continually entering recovery mode and will not correct itself, even after several reboot attempts.
Page 306 • If you are using a direct, back-to-back connection between the AastraLink WAN port and your PC, then enter the following address: http://192.168.100.100 The AastraLink Pro 160 Recovery Mode UI displays. Click the “Program” tab. 7-18 41-001190-02 Rev. 01, Rel. 1.2...
Page 307 AastraLink Recovery UI Step Action Example: Enter the name of the CF image file that you downloaded from the Aastra web site in the “Filename” field. For example, enter: vnx.dra Note: For HTTP/FTP, you may prefix the file name with an explicit directory path to the location on the server.
Page 308 You will see some, or all, of the screens shown in Figure 7-1 as the process completes. When the download is complete, a status window appears indicating that you need to reboot the AastraLink Pro 160 to complete the procedure. After performing the upgrade task, you must reboot the AastraLink Pro.
Page 309 Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Your Web Browser displays screens like these as the CompactFlash Card is reprogrammed. Figure 7-1. AastraLink Recovery Mode Download Screens 41-001190-02 Rev. 01, Rel. 1.2 7-21...
Page 310: Reprogramming The Onboard Flash
TFTP, FTP, or HTTP server that is accessible to the AastraLink Pro 160 using its LAN connection. Use the following procedure to reprogram the AastraLink Pro 160 Onboard flash. Note: You can contact Technical Support at any time, if necessary, by clicking on the “Contact Support”...
Page 311 If you are using a direct, back-to-back connection between the WAN port and your PC, then enter the following address: http://192.168.100.100 The AastraLink Pro 160 Recovery Mode UI displays. Click the “Program” tab. 41-001190-02 Rev. 01, Rel. 1.2 Reinstalling System Software Using Recovery Mode...
Page 312 When the download is complete, a status window appears indicating that you need to reboot the AastraLink Pro 160 to complete the procedure. After performing the upgrade task, you must reboot the AastraLink Pro. Click <Click to Reboot the AastraLink> to reboot the AastraLink.
Page 313: Uploading The .Abf File To The Compactflash
Uploading the .abf File to the CompactFlash After reformatting the CompactFlash card to a factory-default state (either with quickformat or using the extended version with badblock checking), it is possible to restore a previous AastraLink Backup File (.abf) so that the system reboots into the previous configured state, rather than as a default greenfield.
Page 314: Repairing The File System, Bad Block, And Or Database
If you are using DHCP, enter the IP address assigned to the device. For example: http://10.50.20.104 • If you are using a direct, back-to-back connection between the WAN port and your PC, then enter the following address: http://192.168.100.100 The AastraLink Pro 160 Recovery Mode UI displays. 7-26 41-001190-02 Rev. 01, Rel. 1.2...
Page 315 AastraLink Recovery UI Step Action Click the “Repair” tab. File System Check and Repair In the File System Check section, place a checkmark in the “Force Check” and/or “Verbose Mode” fields as applicable to specify the type of check you want to perform on the file system. To automatically repair the file system after running a check, place a checkmark in the “Automatically Repair”...
Page 316 AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action Click <Run>. If you enabled “Enable rewrite”, the system runs the bad block test and then automatically rewrites it if required. Download Database To download a database to the AastraLink Pro, click the <Download> button.
Page 317: Advanced Recovery Mode Tasks (Netconsole)
If you are using a direct, back-to-back connection between the WAN port and your PC, then enter the following address: http://192.168.100.100 The AastraLink Pro 160 Recovery Mode UI displays. 41-001190-02 Rev. 01, Rel. 1.2 Reinstalling System Software Using Recovery Mode...
Page 318 AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action Click the “Advanced” tab. In the “Netconsole Enabled” field, place a checkmark in the box to enabale Netconsole. In the “Netconsole IP” field, enter the IP address of the host on the network where the printk messages about the kernal are to be stored.
Page 319: Using Aastralink System And Phone Log Files
Troubleshooting Solutions Using AastraLink System and Phone Log Files Using AastraLink System and Phone Log Files To investigate issues specific to interoperability or configuration/operation of Aastra IP phones, the AastraLink Web UI allows you to view system and phone logs, and enable debugging for various events. To view Aastralink system and phone log files, you must be working in conjunction with Aastra support personnel, and supply a valid login ID and debug password.
Page 320 AastraLink Pro 160 Administrator Guide Using AastraLink System and Phone Log Files 7-32 41-001190-02 Rev. 01, Rel. 1.2...
Page 321: Remote Office Configuration Of The Ip Phone (Phone-Side)
Register a remote user IP phone at the central site prior to deployment. • Install an IP phones at a remote site and connect to the AastraLink Pro 160 phone network. (This task can be performed by either the administrator or a user.)
Page 322: Preparing To Deploy Remote User Phones
4-26 Note: Perform either of the following step 2 or step 3, but not both. (Optional) Register the IP phones with the AastraLink Pro 160 at the central site. Registering the Aastra IP phones with the AastraLink Pro 160 before deployment ensures that the phones reflect the central site configuration and security parameters.
Page 323 Registering the IP phones by connecting them at the central site is the quickest and easiest method to register the lines with AastraLink Pro and ensure that the IP phone is pre-configured with the public IP address and port previously configured on the AastraLink. Using the <Add Phone> feature permits the IP phone to be registered, but does not pre-configure the public address information;...
Page 324: Registering Ip Phones At The Central Site
To begin the setup process, use the supplied RJ45 cables to connect your Aastra IP phone to your Ethernet Hub/Switch. Note: See your AastraLink Pro 160 Quick Start User’s Guide for detailed instructions on setting up and installing your Aastra IP phone.
Page 325 Step Action To begin the registration process, enter the first name of the IP phone user, then press <Enter>. For example: Bob Enter the last name of the IP phone user, then press <Enter>. For example: Jones (optional) Enter the email address of the IP phone user, then press <Enter>. Note: To enter the @ symbol, press the # key until the symbol appears.
Page 326 AastraLink Pro 160 Administrator Guide Registering IP Phones At the Central Site Step Action Enter the user password, then press <Enter>. Your IP phone reboots. When startup is complete, your phone UI displays the IP address of the Aastralink device. To access the AastraLink Web UI, you enter the address in your web browser.
Page 327: Connecting To The Ip Phone Network From A Remote Office
E911 regulations in the United States require street address location information be transmitted to the Public Safety Answering Point (PSAP). This information is provided by the telco, using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port (FXO Line 1).
Page 328 Enter the IP Address of the AastraLink Pro 160 that is located at the central site. For example: 65.215.35.80 Note: If you do not know the IP address of the AastraLink Pro 160, check with your administrator. Enter server name/IP 65.215.35.80...
Page 329 Step Action Specify the HTTP port the IP phone uses to communicate with the AastraLink Pro 160. For example: 51510 Your Aastra IP phone downloads the latest configuration information from the AastraLink Pro 160 and reboots. When the Idle State Screen appears showing your user name and extension (like the one below), the registration process is complete.
Page 330: Configuring Port Information
The Aastra IP phone cannot set up minimal port mappings (for example, if you have multiple devices connected to your router). So, in order for the Aastra IP phone to communicate with the AastraLink Pro 160, you must use the instructions in this section to manually enter the port mapping information that is configured on your router.
Page 331 Specify the public IP address, or dynamic/static DNS FQDN of your router, then press <Done>. For example: 65.96.171.130. Specify the public SIP port (default 51620) for your router, then press <Done>. 41-001190-02 Rev. 01, Rel. 1.2 Remote Office Configuration of the IP Phone (Phone-Side) Connecting To The IP Phone Network From a Remote Office Enter NAT IP: 65.96.171.130...
Page 332 AastraLink Pro 160 Administrator Guide Connecting To The IP Phone Network From a Remote Office Specify the public RTP starting port (default 51720) for your router, then press <Done>. Specify the public HTTP port (default 51510) for your router, then press <Done>.
Page 333: Reinstalling Aastra Ip Phones At The Central Site
Step Action Connect the Aastra IP phone to your Ethernet Hub/Router. Note: See your AastraLink Pro 160 Quick Start User’s Guide for instructions on setting up and installing your Aastra IP phone. Select <Cancel> when the IP phone UI prompts you to specify the IP address of the AastraLink at your central site.
Page 334 AastraLink Pro 160 Administrator Guide Reinstalling Aastra IP Phones at the Central Site Step Action Select <Restart> when prompted to restart the phone. The IP phone reverts back to its factory default settings. Disconnect, then reconnect, your IP phone to your Ethernet Hub/Router.
Page 335 This appendix covers the following topics: Topic Remote Office Configuration of the AastraLink Pro 160 Network Diagram for Remote Phone Setup Configuring the AastraLink Pro 160 for Remote Office Setup AastraLink Pro 160 Manual Remote Office Configuration Example 41-001190-02 Rev. 01, Rel. 1.2 Appendix B...
Page 336: Remote Office Configuration Of The Aastralink Pro 160
AastraLink Pro 160 Description The AastraLink Pro 160 is a plug and play unit that you can install in your network. However, to configure the AastraLink Pro 160 for remote office connections, it is recommended you use the information that this Appendix provides.
Page 337 Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 41-001190-02 Rev. 01, Rel. 1.2...
Page 338: Configuring The Aastralink Pro 160 For Remote Office Setup
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Configuring the AastraLink Pro 160 for Remote Office Setup 1. UPnP Configuration Use the following procedure to configure UPnP on the AastraLink Pro 160. AastraLink Web UI Step Action Select Configuration->Network->Local Services.
Page 339 Step Action Turn on “UPnP”. Click <Save> to save your changes. After a successful UPnP with the AastraLink Pro 160, the results are shown in the “Office Router Port Mapping Table” on page Notes: 1. The external gateway IP (router A wan side IP address) of router A is automatically populated to the server.
Page 340 AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Active Protocol NOTE: For routers with half-cone NAT, or routers that don’t allow separate port forwarding, use the value of 9600 instead of 51510. Column Descriptions Column...
Page 341: Phone Configuration
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 2. Phone Configuration If you create an account on the server for the phone in the same subnet as the server, the configuration automatically downloads to the phone.
Page 342 AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 The following table is the port mapping table after a successful UPnP session with the phone-side Home Router. Home Router Port Mapping Table Action Name Allow Allow...
Page 343 Source Destination Protocol 41-001190-02 Rev. 01, Rel. 1.2 Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 Description Indicates whether or not the phone is allowed to Ping the WAN port. Valid values are Allow and Deny.
Page 344: Aastralink Pro 160 Manual Remote Office Configuration Example
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Manual Remote Office Configuration Example The following is an example of setting up the AastraLink Pro 160 for a remote office. Notes: 1. The SIP and HTTP ports both require one mapping only. The RTP ports require a range of 10 ports per phone.
Page 345 The Phone prompts for a NAT IP address. Enter the Home Router WAN-side IP address. The phone prompts for the SIP port. 41-001190-02 Rev. 01, Rel. 1.2 Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 B-11...
Page 346 AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Remote Office Configuration Step Action Enter the SIP port for the Home Router. For example, you can enter 51620. The Phone prompts for an RTP port.
Page 347: Index
AastraLink backing up system software 5-12 chassis 1-12 dial plan 4-40 features list hardware, software requirements 1-11 overview performance, maximizing 6-10 phone compatibility rebooting registering IP phones restoring configuration, voicemail 5-14 restoring factory default settings system language settings status updating system software 5-15 Web UI abbreviations, configuring...
Page 348 date and time, setting 4-10 deleting barred numbers 4-56 default softkeys 3-62 ring groups 3-53 DHCP, configuring 4-25 dial plan 4-40 configuring 4-38 emergency 4-54 directed call pickup, softkey 3-58 directory, softkey 3-60 do not disturb, softkey 3-57 email user or administrator emergency call support emergency dial plan, defining 4-54...
Page 349 network addressing network settings, local 4-22 network, sample NTP Address 4-34 obf.dra, file 5-15 onboard flash, reprogramming 7-22 Operator assigning privileges 1-13 overview, AastraLink Page All, softkey 3-59 park call, softkey 3-57 password administrator 4-43 user or administrator port forwarding 4-30 port mapping, router A-10...
Page 350 updating, system software 5-15 UPnP 4-27 user accounts, enabling and disabling users adding accounts and phones for deleting accounts for 3-27 editing accounts for 3-15 logging in privileges 1-13 viewing call records IP Address system status vnx.dra, file 5-15 voicemail restoring 5-14 softkey...
Page 351 Warranty - Aastra Telecom, Inc. Aastra Telecom Inc. ("Aastra") warrants ("Warranty") to its customer that: (i) Aastra has good and marketable title to the Product at the time of delivery to its customer, free and clear of any and all security interests, liens, claims, charges or encumbrances;...
Page 352: Regulatory Information
Do not attempt to repair or modify this equipment. All repairs must be performed by Aastra Telecom, or an authorized Aastra Telecom representative.
Page 353 Aastra Telecom recommends that you install an AC surge protector in the AC outlet to which the equipment is connected. This helps to prevent damage to the equipment caused by local lightning strikes or other electrical surges.
Page 354 AastraLink Pro 160 Administrator Guide Regulatory information Repairs to certified equipment should be made by a supplier-designated representative. If you make repairs or alterations to this equipment, or if the equipment malfunctions, the telecommunications company may request that you disconnect the equipment.
Page 355 European requirements EMI/EN 55 022 statement This certifies that the Aastra VNX IP Network Exchange is shielded against the generation of radio interference in accordance with the application of Council Directive 89/336/EEC. Conformity is declared by the application of EN 55 022:1998 and EN 55 024:1998.
Page 356: Safety Warnings
AastraLink Pro 160 Administrator Guide Safety warnings Safety warnings General warnings The following safety warnings apply: • Mechanical hazards and electrical shock hazards are possible if you remove one or more of the modules. There are no operator-serviceable modules. Only qualified personnel should service this equipment.
Page 357: Software Licensing And Copyright
Copyrights or Software Licenses; the overall aggregation and distribution of these separate programs is protected as a collective work, Copyright © Aastra Telecom Inc. 2005. Use and distribution of the VNX product are deemed to be acceptance of the Software Licensing terms contained within the Aastra VNX Service Level Agreement.
Page 360 AastraLink Pro 160 Administrator Guide Published in the USA 41-001190-02 REV 01 AastraLink Pro 160 Release 1.2 November 2008...

Aastra AastraLink Pro 160 Administrator's Manual

Chapter 1 Getting Started

Chapter 2 Using the Aastralink Pro 160 Web UI

Chapter 3 Configuring Aastra IP Phone Accounts

Chapter 4 Configuring Aastralink Pro 160 System and Network Parameters

Chapter 5 Maintaining the Aastralink Pro 160

Chapter 6 Aastralink Faqs

Topic Page

Chapter 7 Troubleshooting Solutions

Appendix A Remote Office Configuration of the IP Phone (Phone-Side)

Appendix B Remote Office Configuration of the Aastralink Pro 160

Index

Regulatory Information

Software Licensing and Copyright

Quick Links

Related Manuals for Aastra AastraLink Pro 160

Summary of Contents for Aastra AastraLink Pro 160