Custom Recordings - Aastra AastraLink Pro 160 Administrator's Manual

AastraLink Pro 160 Administrator Guide
Configuring Auto-Attendant

Custom Recordings

You can create custom recordings (for open and closed hours, Main Menus, Key
Messages, Language Greetings) for the Auto-Attendant if required. You can also
create a custom recording for the custom Main Menu. Incoming callers hear these
custom recordings when accessing and using the Auto-Attendant. For example,
you may want to include your company name in the open office greeting. Another
example of when you may want to record a custom greeting message is during a
holiday period, when your office is closed.
Custom Auto-Attendant announcements are heard by any incoming SIP trunk or
IAX trunk call that reaches the Auto-Attendant, as well as by any internal SIP
extension who dials 6100 to reach the IVR (though the caller does not receive the
language selection as they have already configured one for their phone). When
callers dial into the Auto-Attendant from the local IP phone network, they directly
access the Auto-Attendant menus.
You can record custom recordings in the applicable language using the Operator
IP phone, or you can upload a custom recording file to the AastraLink Pro. The
first extension (200) registered with the IP phone becomes the Operator by
default.
Note: Make sure you can access the Operator IP phone before starting the
Use the following procedure to specify a custom recording.
AastraLink Web UI
Step Action
1 Select Configuration->Auto-Attendant->Settings
2 In the "Language Greetings" section, select the language you want to use for your custom recording
(English, French,or Spanish). Default is English.
4-134
procedure described below.
41-001190-02 Rev. 01, Rel. 1.2