Troubleshooting Paper Jams - Xerox WorkCentre 7120 User Manual

Troubleshooting Paper Jams

The printer is designed to function with minimal paper jams using Xerox supported media types only.
Other media types may cause more frequent paper jams. If supported media is jamming frequently in
one area, that area may need to be cleaned or repaired.
This section contains help for the following problems:
• The Printer Pulls Multiple Sheets Together
• Paper Jam Message Stays On
• Duplex Unit Jams
• Document Feeder Jams
The Printer Pulls Multiple Sheets Together
Probable Causes
The paper tray is too full.
The front edges of the paper are not even.
The media is moist from humidity.
Too much static electricity is present.
Unsupported media.
Humidity is too high for coated paper.
Paper Jam Message Stays On
Probable Causes
Some paper remains jammed in the printer.
on page 193
on page 194
on page 194
on page 193
Solutions
Remove some of the paper. Do not load paper past fill line.
Remove the media, align the front edges, then reload it.
Remove the media from the tray, and replace it with new
dry media.
Try a new ream of paper.
Use only Xerox-approved media. See
page 51.
Feed paper one sheet at a time.
Solutions
Recheck the media path and make sure that you have
removed all of the jammed paper.
WorkCentre 7120 Multifunction Printer
Troubleshooting
Supported Media on
193
User Guide