Operation; Queued Call Console - AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual

Introduction
An SA Originate Only button is used only to make inside and outside
calls. Neither inside nor outside calls are received on an SA Originate
Only button. The purpose of this type of button is to ensure that the user
always has a button available to make or transfer a call, establish a
conference call, answer a Call Waiting call, or pick Up parked calls. For
inside calls, the button can be programmed for either voice or ring

operation.

A Shared SA button is used to allow two or more users to answer each
other's calls, join conversations, or make or receive inside or outside
calls on each other's SA Ring or SA Voice buttons. In a Shared System
Access arrangement, one extension is designated as the principal (or
primary) extension. This extension is the telephone from which SA Ring,
SA Voice, and/or SA Originate Only buttons are assigned as
Shared SA buttons on one or more telephones in the Shared System
Access arrangement.
Shared SA buttons are often provided to secretaries and their bosses,
as well as to others who work closely together, such as a customer
service department. For inside calls, the button can be programmed for
either voice or ring operation.
A pool button is used to make outside calls using a specific trunk pool,
To make an outside call, the user presses the appropriate pool button—
no dial-out code is necessary.
A personal line button is used to dedicate an outside trunk for use by
one or more telephones in the system. The personal line button is used
to make and receive only outside calls. To make a call, the user presses
the appropriate personal line button—no dial-out code is necessary.
A combination of up to 10 SA Voice, SA Ring, SA Originate Only, and
Shared SA buttons can be assigned to each telephone (except for the QCC)
on buttons 1 through 10. See System Planning for button diagrams, The
number of personal line buttons that can be assigned to a telephone is limited
only by the number of trunks in the system and the number of buttons available
on the telephone.

Queued Call Console

The type of system operator position typically used in Hybrid/PBX mode is the
QCC, which allows calls to come to the operator one at a time. This is
especially useful when the number of outside trunks connected to the system
control unit exceeds the number of buttons available on a DLC.
A call is held in queue until the system operator is available, After the call is
delivered to a Call button on the QCC, the operator transfers it to the desired
internal destination. The operator can switch between the caller and the called
person to screen calls.
Modes of Operation
1-21