AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual page 190

Applications
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— Message Drop, which offers an answering service, similar to an
Call Accounting System—lS II (CAS) collects and analyzes call
information, calculates the prices of calls by using rates selected by the
business, organizes calls by client or project, and prints reports on a
daily or as-needed basis. CAS—IS II provides all of the functionality of
CAS along with ANI. For more information on the features of CAS, see
Call Accounting System in this chapter.
System Programming and Maintenance-lS II (SPM) is a programming
package built into IS II that allows the system manager or a systems
technician to upgrade and maintain the system and its features and to
add, change, or rearrange telephones. Programming can be done on
site or remotely.
Additional IS II features include the following:
Dial by Name permits AVP users to call subscribers by dialing the last
name of the subscriber instead of dialing the extension number.
Alternate Personal Greetings allows a user to record a second
personal greeting in addition to the primary call-answer greeting.
Fax Transfer directs incoming fax calls to a designated fax machine.
Class of Service allows the system manager to assign one of 16
predefine parameters to a subscriber. These parameters define the
size of the mailbox, the type of coverage service, and the activation of
the outcalling feature.
General Mailbox Options are two special mailboxes that have reserve
extensions associated with them. Callers using rotary telephones or
needing assistance can be transferred to leave messages in a general
mailbox. Subscribers having problems with the system can report
problems to the trouble mailbox.
The number of incoming lines and subscribers programmed for AVP or IVP AA
and the number of busy-hour calls determine how many voice channels are
required for the user's system. See Table 4-6.
4-34 Integrated Solution II (IS II)
Information Service, which provides a customer-oriented, call-
in information service that plays a recorded message and then
disconnects the caller.
answering machine, that plays a message to the caller and then
allows the caller to "drop off" a message, such as a request for
service or an order. Callers cannot direct their messages to
specific extensions.