Group Calling - AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual

Applications
The MERLIN MAIL Voice Messaging System cannot be used with
MERLIN Attendant.
Feature Interactions
C o v e r a g e
All extensions that need coverage are assigned to a coverage group
through system programming The MERLIN MAIL Voice Messaging
System ports are assigned to a calling group designated as the
coverage receiver for the coverage group.
An internal call on a VMI port that transfers to an internal extension will
not go to coverage, but will continue to ring at that extension.
If a sender's telephone is programmed so that only outside calls are sent
to coverage, calls received on ICOM or System Access buttons are not
sent to voice mail.
For Release 2.0, outside calls that would normally proceed to the
MERLIN MAIL Voice Messaging System as coverage do not do so if the
telephone that sends the call to group coverage has activated Coverage
VMS. No special action is needed on MERLIN MAIL administration to
activate this feature.

Group Calling

All VMI ports to which the MERLIN MAIL Voice Messaging System is
connected are assigned to the same calling group through system
programming.
Calls that overflow from one calling group to another calling group with
integrated VMI ports are identified as coverage calls via mode codes.
As a result, the overflow calling group's number appears in the called-
party field of the mode code.
For Release 2.0, when the MERLIN MAIL Voice Messaging System sends
a Leave Word Calling message to an extension, the system identifies the
voice mail system as the sender of the message. As a result, when the
voice mail subscriber uses the Return Call feature, the call goes to any
available voice mail port, not just to the specific port that generated the
message. This improves access by reducing the chance of getting a
busy port.
Leave Word Calling
Leave Word Calling sends mode codes to the MERLIN MAIL Voice
Messaging System to deposit a canned message if the target telephone
does not have display capabilities.
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