Conversant Intro - AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual

Applications

CONVERSANT Intro

CAUTION:
This section is intended solely as an overview of the application. For
comprehensive information about the use of the application, see the
documentation for the product.
CONVERSANT Intro is an entry-level voice response system that enables the
user to run integrated voice response (IVR) applications. CONVERSANT Intro
can automatically answer and route calls and execute telephone transactions.
The CONVERSANT Intro software can be configured in either of the following
ways:
As an application development environment in which all the tools to
create an application are available
As a platform to run applications already developed
CONVERSANT Intro consists of the hardware and software that supports
transaction processing, data retrieval, and data entry using a touch-tone
telephone connected to a public telephone network. When a telephone
connection is made to CONVERSANT Intro, the application running on
CONVERSANT Intro prompts the caller with synthesized voice in an
application-dependent dialogue. The caller enters the appropriate responses
by using the touch-tone keys on the telephone. This interaction continues until
the caller ends the call.
Applications can be developed that allow the call to be transferred to an
attendant telephone during some part of the dialogue. Calls also can be
transferred to an attendant telephone automatically if the application determines
that an attendant is required. CONVERSANT Intro also supports scripts that
allow callers to record and play back information.
CONVERSANT Intro offers the following capabilities:
Customized inbound call management or call routing
Functions that are performed by choosing options in windows displayed
on the screen
Multiple script configuration possibilities that allow for different paths
within the same script for handling calls during normal business hours,
after hours, and on holidays
Simple prompt recording using a telephone
Optional seasonal greetings to be played during set time intervals
Repeatable prompts
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CONVERSANT Intro