AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual page 15

Customer Support Information
Installation and Operational Procedures
The manuals for your system contain information about installation and
operational procedures.
Repair Instructions. If you experience trouble because your equipment
is malfunctioning, the FCC requires that the equipment not be used and
that it be disconnected from the network until the problem has been
corrected. Repairs to this equipment can be made only by the
manufacturers, their authorized agents, or others who may be authorized
by the FCC. In the event repairs are needed on this equipment, contact
your authorized T&T dealer or, in the U.S.A. only, contact the National
Service Assistance Center (NSAC) at 1-800-628-2888.
Rights of the Local Telephone Company. If this equipment causes
harm to the telephone network, the local telephone company may
discontinue your service temporarily. If possible, they will notify you in
advance. But if advance notice is not practical, you will be notified as
soon as possible. You will also be informed of your right to file a
complaint with the FCC.
Your local telephone company may make changes in its facilities,
equipment, operations, or procedures that affect the proper functioning
of this equipment. If they do, you will be notified in advance to give you
an opportunity to maintain uninterrupted telephone service.
Hearing Aid Compatibility. The custom telephone sets for this system
are compatible with inductively coupled hearing aids as prescribed by
the FCC.
Automatic Dialers. WHEN PROGRAMMING EMERGENCY NUMBERS
AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS:
— Remain on the line and briefly explain to the dispatcher the
— Perform such activities in off-peak hours, such as early morning
Direct Inward Dialing (DID).
a. This equipment returns answer supervision signals to the Public
b. This equipment returns answer supervision on all DID calls
reason for the call.
or late evening.
Switched Telephone Network when:
(1) answered by the called station
(2)
answered by the attendant
routed to a recorded announcement that can be
(3)
administered by the customer premises equipment user
routed to a dial prompt
(4)
forwarded back to the Public Switched Telephone Network,
Permissible exceptions are when:
(1) a call is unanswered
(2) a busy tone is received
(3) a reorder tone is received
Customer Support Information xiii