Integrated Solution Ii (Is Ii) - AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual

Applications

Integrated Solution II (IS II)

CAUTION:
This section is intended solely as an overview of the application. For
comprehensive information about the use of the application, see the
documentation for the product.
Integrated Solution II (IS II) is a complete package of UNIX System-based voice
processing and call analysis software applications. IS II offers a single interface
to any of the following applications:
Integrated Voice Power Automated Attendant (IVP AA) answers
telephones automatically and transfers callers to the appropriate
departments or extensions. Callers are provided with a menu of
recorded prompts that they respond to by dialing numbers on a touch-
tone telephone.
Callers without touch-tone telephones can be transferred to the system
operator, who then handles their calls. Separate menus for day and
night service as well as multilevel menus and corresponding
announcements can be set up to ensure that callers reach the right
person or department as quickly as possible.
IVP AA can operate in touch-tone gate mode or in no-gate mode. To
speed handling of calls from touch-tone telephones, gate mode prompts
callers to dial 1 to continue to the main menu. If a 1 is not dialed within a
programmed interval, calls are automatically transferred to the system
operator. In the no-gate mode, callers hear the main menu immediately
and, if no response is received after the main menu is played, calls are
transferred to the system operator.
IVP AA is a low-cost alternative for businesses that need enhanced call
handling without the added voice messaging capabilities of AUDIX Voice
Power—lS II.
AUDIX Voice Power—lS II (AVP) offers all the features of the IVP AA
combined with the following services:
— Call Answer Service, which allows callers who reach a busy or
— Voice Mail Service, which allows users to send messages to
unanswered extension to leave a message, transfer to another
extension, or transfer to a system operator. Individual extension
users can program a personal greeting or select a standard
greeting; users can also program a password to prevent others
from retrieving their messages.
other extensions in the system, forward messages received with
comments, and reply to messages received. The system
manager can send general messages to everyone in the system.
Integrated Solution II (IS II) 4-33