AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual page 166

Applications
Supervised transfer— the Automated Attendant transfers the call and
can retrieve it if the transfer is unsuccessful. If the called party is not a
subscriber, the caller can opt to be transferred to another location.
No transfer— the Automated Attendant transfers the call, and the caller
is prompted to leave a message.
Call Answer Service
When a caller reaches a busy or unanswered extension, the Call Answer
Service connects him or her to the personal mailbox of the subscriber
associated with that extension, where the caller can leave a message. If the
subscriber has recorded a personal greeting, the caller hears it; otherwise, a
general greeting including the subscriber's name is played.
If the subscriber's personal mailbox is full, the Call Answer Service connects the
caller to a general mailbox and plays a message including the subscriber's
name. The caller can leave a message in the general mailbox; the system
operator is responsible for forwarding the message to the appropriate
subscriber,
If the general mailbox is full, the Call Answer Service informs the caller and
allows him or her to transfer to another extension.
When a message is left in a subscriber's personal mailbox, the system lights the
message-waiting LED on his or her telephone. When a message is left in the
general mailbox, the general mailbox owner's (typically the system operator)
message LED goes on.
With Outcalling, when a user, or subscriber, receives a new message, the
system can automatically call a number that he or she has programmed, for
example, a beeper or a home telephone. The subscriber can then log in to the
Voice Mail Service to retrieve messages.
Voice Mail Service
The Voice Mail Service allows subscribers to send messages to other
extensions in the system, forward messages received with comments, and
return a call to an extension that has left a message. A subscriber can also
record a personal greeting and program a password to prevent others from
retrieving messages from his or her personal mailbox. The system manager can
broadcast a message to every system subscriber. A broadcast message does
not light message LEDs and does not cause outcalling.
In addition, the system manager can create group lists of subscribers. Any
subscriber can send a message to a group list.
Additional features include the following:
Outcalling automatically calls the user at a number the user has
programmed when a new message is received. The user can then log in
to the VMS to retrieve messages.
4-10 MERLIN MAIL Voice Messaging System