AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual page 196

Applications
Integrated Solution III (IS III)
CAUTION:
This section is intended solely as an overview of the application. For
comprehensive information about the use of the application, see the
documentation for the product.
IS Ill is a complete package of UNIX System-based voice processing and call
management software applications. It provides a single integrated interface to
any of the following applications:
AUDIX Voice Power 2.1.1 (AVP) combines the following voice
messaging services:
— Call Answer Service, which allows callers who reach a busy or
—
— Message Drop, which provides an answering service, similar to
— Automated Attendant Service, which answers incoming calls
Integrated Solution III (IS Ill)
4-40
unanswered extension to leave a message, transfer to another
extension, or transfer to a system operator. Individual
subscribers can program a personal greeting or select a
standard greeting and can program a password to prevent
others from retrieving their messages.
Voice Mail Service, which allows subscribers to send messages
to other extensions in the system, forward messages received
with comments, and reply to messages received. The system
manager can broadcast messages to all subscribers.
Information Service, which provides a call-in information
service that plays a recorded message and then disconnects the
caller.
an answering machine, that plays a message to callers and then
allows a caller to "drop off" a message, such as a request for
service or an order. Callers cannot direct their messages to
specific extensions.
and plays a menu of recorded prompts. A caller can respond to
the prompts by dialing touch-tones, and the Automated
Attendant routes the call to an internal extension accordingly. If
there is no answer or the extension is busy, the caller can be
given the option to leave a message or try another extension.
A caller without a touch-tone telephone is transferred to the
system operator for further call handling and routing.
The system manager can record multiple levels of menus and
announcements, including separate menus for day and night
service.