Lucent Technologies MERLIN LEGEND Reporter Manuals

Manuals and User Guides for Lucent Technologies MERLIN LEGEND Reporter. We have 1 Lucent Technologies MERLIN LEGEND Reporter manual available for free PDF download: Installation And Use Manual

Lucent Technologies MERLIN LEGEND Reporter Installation And Use Manual

Lucent Technologies MERLIN LEGEND Reporter Installation And Use Manual (159 pages)

Brand: Lucent Technologies | Category: Software | Size: 1 MB

Table of Contents

Table of Contents
3
About this Guide

7
- How to Use this Guide
  7
- Related Resources
  9
- Terminology
  10
- Feedback Form
  11
1 About MERLIN LEGEND Reporter

12
- About MERLIN LEGEND Reporter
  13
- The Basics
  13
  - What Is a Call Record
    13
  - How MERLIN LEGEND Reporter Works for You
    14
- The Workplace
  16
  - Menus and Dialog Boxes
    16
  - On-Line Help
    17
  - MERLIN LEGEND Reporter Icons
    18
  - Starting and Ending a Work Session
    18
2 Installation

19
- Checking the Equipment
  20
- Gathering Information
  23
- Installing the Software
  23
- Establishing the SMDR Interface
  35
- Verifying Call Processing
  36
- Completing a Minimal Setup
  38
- What's Next
  38
3 System Management

40
- Your Daily, Weekly, and Monthly Tasks
  41
- Administration
  42
  - Organization Table
    42
  - Immediate Output
    46
  - Alert / Alarm Numbers
    47
  - Account Codes
    48
System Management (Continued)

48
- Password
  49
- Configuration
  50
  - Dialed Digit Processing
    50
  - Call Types
    52
  - Lines
    53
  - Call Collection Interface
    55
  - Immediate Output to Printer
    57
  - Accounting Period
    59
  - Users
    60
- Customization
  61
  - Organization Levels
    61
  - Location Table
    62
  - Languages
    63
4 Reports and Listings

64
- Common Functions
  65
  - Running a Report or Listing on Demand
    66
  - Scheduling Reports
    67
  - Output
    69
  - Chart
    71
- Report-Specific Functions
  72
  - Organization Reports
    72
  - Selection Reports
    74
  - Account Code Reports
    75
  - Traffic Reports
    76
- Viewing Functions
  78
  - Report Viewer
    78
  - Message Log
    79
  - Immediate Output
    79
5 Utilities

80
- Backup and Restore
  81
- Call Record Edit
  82
- Call Record Deletion
  83
- File Import/Export
  84
- Database File Maintenance
  86
- System Upgrades
  87
- Call Processing Status
  87
6 MERLIN LEGEND Reporter at a Polled Site

88
- Helping Central Site to Add this Site
  88
- Preparing this Site to be Polled
  89
7 PSU at a Polled Site

92
- Connecting the Unit
  93
- Configuring the Unit
  94
- Powering up the Unit
  95
- Setting up the Site
  95
8 Central Site of a Multi-Site Configuration

97
- Overview
  98
- Setting up the Central Site
  99
- Adding Polled Sites
  100
- Multi-Site Functions
  102
  - Site Selection
    102
  - Call Collection Interfaces and Schedules
    102
  - Reports
    102
  - Call Processing Status
    106
A Worksheets

107
- System-Wide Parameters
  107
- Call Collection Interface
  107
- Call Collection - Polling Schedule
  107
- Telephone Lines & Facilities
  107
B Sample Reports

122
- Sample Reports
  123
- Dialed Number
  126
- Talk Time
  126
C Specifications

134
- Processor
  134
- Serial Port Pinouts
  135
- Modems
  136
- Capacities
  136
- Implementation Guidelines
  137
D Getting Assistance for Problems

138
- How to Report a Problem
  138
- Using Remote Access
  139
- Basic Troubleshooting
  140
EPC Serial Ports

142
- Background
  142
  - IRQ Mechanism
    143
  - Serial Ports under Windows
    146
- Workarounds and Solutions to the IRQ Conflict Problem
  147
- Selecting an Add-In Serial Port Card
  149

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