Avoiding Jams and Misfeeds
If the printer does not work, ensure that the printer is properly connected to the electrical outlet and
computer, if using a computer.
For more help and to check the latest information on troubleshooting your printer, please visit
Verify your printer is compatible with your computer.
The printer supports Windows Vista™, Windows
Windows ME, Windows 98, and Windows 95 are not supported by this printer.
Make sure you turned on both your printer and your computer.
Check the USB cable.
Ensure the USB cable is firmly connected to your printer and your computer.
Shut down the computer, reconnect the USB cable as shown on the Setting Up Your Printer poster,
and then restart the computer.
If the software installation screen does not appear automatically, install the software manually.
1. Insert the Drivers and Utilities CD.
2. In Windows Vista , click
In Windows XP , click Start® My Computer.
In Windows 2000 , double-click My Computer from your desktop.
3. Double-click the CD-ROM drive icon, and then double-click setup.exe.
4. When the printer software installation screen appears, click Using a USB cable or Using a
5. Follow the instructions on your screen to complete the installation.
Memory Card Problems
Improving Print Quality
General Guidelines for Selecting or Loading Print Media
XP, and Windows 2000 only.