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Dell Photo All-in-One Printer 962 Owner's Manual

Dell photo all-in-one printer owner's manual 962.
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Dell™ Photo All-in-One Printer 962
Owner's Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Using Your Printer
• Understanding the Software
• Maintenance and Troubleshooting
w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

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Table of Contents

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   Summary of Contents for Dell Photo All-in-One Printer 962

  • Page 1 Dell™ Photo All-in-One Printer 962 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Using Your Printer • Understanding the Software • Maintenance and Troubleshooting w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
  • Page 2 Ordering Ink Cartridges and Supplies Your Dell™ Photo All-In-One Printer 962 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone.
  • Page 3 © 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
  • Page 5: Table Of Contents

    Contents 1 Getting Started Understanding the Printer Parts Accessing Your Setting Up Your Printer Understanding the Operator Panel Installing the Operator Panel Using the Operator Panel Operator Panel Menus Understanding the Automatic Paper Type Sensor Loading Paper Load Plain Paper Into the Paper Support Load an Original Document Into the ADF Placing Your Original Document on the Scanner Glass 2 Using the Printer...
  • Page 6 Broadcast Send Adding Fax Numbers From Which to Block Faxes Using Auto Fax Convert 3 Understanding the Software Using the Dell Printer Solution Center Using the Dell All-In-One Center Contents ....
  • Page 7 Using Printing Preferences Printing Preferences Tabs Using Dell Picture Studio v2.0 4 Ink Cartridge Maintenance Replacing Ink Cartridges Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles 5 Troubleshooting Setup Problems ......
  • Page 8 ......Total Satisfaction Return Policy (U.S. Only) Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Software License Agreement...
  • Page 9 C AU TION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your printer and working environment from potential damage. • Use only the power cable provided with this product or the manufacturer’s authorized replacement power cable.
  • Page 10 CAUTION: SAFETY INSTRUCTIONS...
  • Page 11: Getting Started

    Getting Started Understanding the Printer Parts Number: Part: Automatic Document Feeder (ADF) Operator panel Printer unit Description: Scan, copy, or fax multiple page documents and/or legal sized documents. Panel on the printer you use to control copying, scanning, faxing, and printing. For more information, see “Using the Operator Panel”...
  • Page 12 NOTE: Pull the paper exit tray stop straight out to extend To order ink cartridges or paper, visit www.dell.com/supplies. • Identify your printer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
  • Page 13 PHONE jack connector — left side connector) LINE connector right side connector) USB connector Rear access door Power cord connector Remove the plug to connect additional devices, such as a data/fax modem, telephone, or answering machine to your printer. Connect your printer to an active telephone line to send and —...
  • Page 14: Accessing Your User's Guide

    ISDN, DSL, or ADSL, a digital line filter is required. Please contact your Internet Service Provider for details. You can use the Dell Photo AIO Printer 962 to do a variety of things. A few important things to note: •...
  • Page 15: Understanding The Operator Panel

    Understanding the Operator Panel Installing the Operator Panel The following instructions apply only if you received an additional language operator panel with your printer. Remove the operator panel (if one is installed). Choose the correct operator panel for your language. Position the clips on the printer, and then press down.
  • Page 16 The display features: • Printer status • Messages • Menus Number Part: Power Fax LED Scan LED Copy LED Number of Copies Reduce/Enlarge LCD (Liquid Crystal Display) Menu Color Black Getting Started Purpose: To turn your printer on or off. Illuminates when machine is in Fax Mode.
  • Page 17 Number Part: Redial/Pause A keypad number or symbol Mode Quality Lighter/Darker Left arrow Select Right arrow Purpose: • Recall the last number entered. • Insert a three-second pause in the number to be dialed to wait for an outside line or get through an automated answering system.
  • Page 18: Operator Panel Menus

    Number Part: Cancel Auto Answer Speed Dial buttons Operator Panel Menus See this section for help accessing the Scan, Copy, Fax, and Advanced Fax mode menu items. Selecting Scan Mode Menu Items On the operator panel, press the Mode button repeatedly until Scan is selected. Press Menu repeatedly until the menu heading you want appears on the display.
  • Page 19 Scan Mode Menu Items ORIGINAL SIZE Auto Detect Letter Wallet 8x10 From this menu: You can: Original Size Specify the size of the document on the scanner glass. NOTE: Leave this on Auto Detect (default) unless the size of the document you printed is not satisfactory.
  • Page 20 From this menu: Power Save Clear Settings Set Defaults Language Selecting Copy Mode Menu Items On the operator panel, press the Mode button repeatedly until Copy is selected. Press Menu repeatedly until the menu heading you want appears on the display. Press <...
  • Page 21 Copy Mode Menu Items BLANK PAPER SIZE Letter Legal CONTENT TYPE Text&Graphics Photo Text Only Line Drawing COLLATE KEY PRESS TONE High BLANK PAPER TYPE Auto Detect Plain Coated Photo Transparency ORIGINAL SIZE Auto Detect Letter Wallet 8x10 POWER SAVE After 30 min After 60 min Never...
  • Page 22 From this menu: Blank Paper Size Blank Paper Type Repeat Image Color Original Size Content Type Getting Started You can: Specify the size of the paper loaded in the paper tray: • Letter (default) • Legal • B5 • A4 •...
  • Page 23 From this menu: You can: Collate Scan multiple pages to memory and print them out in reverse order. • Off (default) • On Key Press Tone Turn on or off the sound that is made when you press a control panel button. The options are: •...
  • Page 24 NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital network) unless you purchase a digital line filter. Contact your Internet Service Provider for more details. • If you are using fax software to fax, the printer must be connected to a computer with a USB cable.
  • Page 25 • After 3 rings (default) • After 5 rings When the Auto Answer light is off, receive the fax manually by pressing DELL# (3355#) on the keypad. Delay Until Enter a specific time to send a fax. For help, see “Send a Delayed Broadcast Fax”...
  • Page 26 From this menu: Edit Speed Dial Edit Date/Time Personalize Fax Blank Paper Size Blank Paper Type Fax Forward Advanced Fax Selecting Advanced Fax Menu Items On the operator panel, press the Mode button repeatedly until Fax is selected. Press Menu repeatedly until Advanced Fax appears on the display. Press Select.
  • Page 27 Press < or > to scroll through the available items. Press Select when the menu item you want appears on the display to save the setting. Advanced Fax Mode Menu Items REDIAL ATTEMPTS 0 times 1 time 2 times 3 times 4 times 5 times DIAL PREFIX...
  • Page 28 From this Advanced Fax option: Redial Attempts Redial Interval Fax Confirmation Activity Report Generation Fit Fax To Page Fax Footer Dialing Method Getting Started You can select: The number of times you want the machine to try again if your fax does not go through: •...
  • Page 29 From this Advanced You can select: Fax option: Ring Pattern • Any (default) • Single • Double • Triple NOTE: You can choose distinctive rings if they are available from your local telephone service. If they are not available, select Any. Dial Prefix •...
  • Page 30 From this Advanced Fax option: Max Send Speed Error Correction Language Country Code Getting Started You can select: A bps speed: • 33,600 (default) • 31,200 • 28,800 • 26,400 • 24,000 • 21,600 • 19,200 • 16,800 • 14,400 •...
  • Page 31 From this Advanced You can select: Fax option: Country Code • Japan (continued) • Jordan • Korea • Kuwait • Latvia • Lebanon • Lithuania • Luxembourg • Malaysia • Mexico • Morocco • Netherlands • New Zealand • Nigeria •...
  • Page 32: Understanding The Automatic Paper Type Sensor

    From this Advanced Fax option: Country Code (continued) Call Diagnostics Understanding the Automatic Paper Type Sensor Your printer has an automatic paper type sensor that detects the following paper types: • Plain • Transparency • Glossy/photo • Coated If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings.
  • Page 33 To choose paper size: With your document open, click File In the Print dialog box, click Preferences or Properties (depending on your program or operating system). The Printing Preferences screen appears. On the Paper Setup tab, select the paper size. Click OK.
  • Page 34: Loading Paper

    Loading Paper Load Plain Paper Into the Paper Support Lift the paper exit tray and extend the paper support. Insert paper into the paper support. Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper.
  • Page 35 Load up to: Make sure: 15 envelopes • The print side of the envelopes faces down. • The envelopes are centered in the paper support. • The stamp location is in the lower left corner. • The paper guides rest against the right and left edges of the envelopes. •...
  • Page 36: Load An Original Document Into The Adf

    Load up to: Make sure: 150 sheets of • The print side of the paper faces down. custom size • Your paper fits within these dimensions: paper • The paper is centered in the paper support. • The paper guides rest against the right and left edges of the paper. •...
  • Page 37 Load up to: Make sure: 50 sheets of • The document is loaded text side up. two-, three-, or • The paper guide is against the edge of the paper. four-hole • Your paper size fits within the dimensions allowable. pre-punched media 50 sheets of...
  • Page 38: Placing Your Original Document On The Scanner Glass

    Placing Your Original Document on the Scanner Glass Open the top cover. Place the original document face down on the scanner glass in the upper left corner. To get a copy with portrait (vertical) orientation Close the top cover Getting Started To get a copy with landscape (horizontal) orientation top of your original...
  • Page 39: Using The Printer

    Using the Printer Printing Printing a Document Turn on your computer and printer, and make sure they are connected. Load paper with the print side facing down. For more information, see "Loading Paper" on page 34. With your document open, click File Customize your print settings: Click Preferences, Properties, Options, or Setup (depending on the program or operating system).
  • Page 40: Printing Photos

    Click Properties, Options, Setup, or Preferences (depending on the program or operating system). The Printing Preferences dialog box appears along with the I Want To menu. From the Quality/Copies tab, select the number of copies to print. Activate the Collate Copies check box. Click OK or Print.
  • Page 41: Printing More Than One Page On A Sheet Of Paper

    From a PictBridge-Enabled Camera Your printer supports PictBridge-compatible cameras. To use your printer with a digital camera: Insert the rectangular end of the USB cable that came with your Pictbridge-compatible digital camera into the Pictbridge connector of the printer. Insert the other end of the USB cable into the digital camera. Refer to the instructions included with your camera for usage information.
  • Page 42: Printing An Image As A Multi-page Poster

    Printing an Image as a Multi-page Poster Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into the Paper Support" on page 34. With your image open, click File Click Properties, Options, Setup, or Preferences (depending on the program or operating system).
  • Page 43: Printing Other Projects

    Black button to create a black and white copy. For more information, see "Operator Panel Menus" on page 18. NOTE: If you are using the Dell software on a computer instead of the operator panel buttons, see "Changing Copy Settings" on page 45.
  • Page 44: Copying Photos Using The Operator Panel

    Close the top cover. Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. Select a copy quantity (1-99) and color. Click See More Copy Settings to: – Choose a copy quality. – Select the blank paper size.
  • Page 45: Collating Copies Using The Operator Panel

    Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. Click Preview Now. Adjust the dotted lines to fit around the portion of the image you want to print. In the Copy section, select Photo. Select a copy quantity and color.
  • Page 46: Scanning

    Click the Advanced button to change options such as paper size and quality. To make any changes, click the following tabs. Click this tab: Print Scan Image Enhancements Image Patterns When you finish customizing your copy settings, click OK, and then click Copy Now. Scanning You can use your printer to scan using the operator panel or the printer software.
  • Page 47: Using The Printer Software

    36 or "Placing Your Original Document on the Scanner Glass" on page 38. Press Scan on the operator panel. The Dell All-In-One Center appears on your computer screen. Click Preview Now to see your scanned image. NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do not have the system resources available to perform the scan at the resolution or size you have selected.
  • Page 48: Scanning To Your Computer Over A Network

    When your PC name appears on the display, press Select. Enter your four-digit PIN number. NOTE: This can be found in the upper right corner of the All-In-One Main Page. For help, see "Using the Dell All-In-One Center" on page 68. Press Select. Press Select.
  • Page 49: Editing Scanned Text Using Optical Character Recognition (ocr)

    Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. In the Send scanned images to: drop-down menu, select a word processing or text-editing program. In the How will the scan be used? drop-down menu, select To edit text (OCR and 300 DPI).
  • Page 50: Editing Scanned Images

    Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. From the Send scanned image to drop-down menu, select your scan destination. Click Scan Now. When the image has finished processing, it opens in the program you selected.
  • Page 51: Enlarging Or Reducing Images Or Documents

    If you are using your printer with a computer, you can enlarge or reduce your document between 25-400 percent using the Dell All-In-One Center. If you are using your printer without a computer, you can enlarge or reduce your document by a percent and Fit-to options using the operator panel.
  • Page 52: Faxing

    Faxing You do not need to connect your printer to a computer in order to fax. Use the printer operator panel for basic faxing. See “Faxing Using the Printer Operator Panel” on page 55. NOTE: For advanced faxing instructions using the computer software, see “Sending a Fax From the Computer”...
  • Page 53 Connecting directly to a telephone wall jack Connect a phone cord from the LINE connector ( - right side connector) on the printer to the telephone wall jack. Connect one end of the phone cord to the LINE connector ( the printer.
  • Page 54 Connect a phone cord from the telephone to the PHONE jack connector ( connector) on the printer. Connecting to an answering machine Connect a phone cord from the LINE connector ( to the telephone wall jack. Remove the protective plug from the PHONE jack connector ( the back of the printer.
  • Page 55: Faxing Using The Printer Operator Panel

    What if I Have a Digital Subscriber Line (DSL)? DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 962 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.
  • Page 56 NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not supported for faxing. Send a Fax Make sure your printer is on and an active telephone line is connected to the LINE connector ( ) on the printer. Load your document on the scanner glass or into the ADF.
  • Page 57: Sending A Fax From The Computer

    What if I Have a Digital Subscriber Line (DSL)? DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 962 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.
  • Page 58 If you need to save soft copies of the faxes you receive, you must scan the received document to a file (see “Send a Fax Using the Dell All-In-One Center” on page 58), or receive faxes using your computer modem (see “” on page 59).
  • Page 59 Use Fax Console or Fax Service Management to print and receive files as faxes, or • Use the Dell All-In-One Center to first scan a document to a file, and then use Fax Console or Fax Service Management to print the file to fax.
  • Page 60 Click to select Print it on. If you want to print all received faxes, Use the drop-down menu to the right of this field to select Dell Photo AIO Printer 962. To create an archive copy of each fax, click to select Store a copy in a folder, and then use the Browse button to select the desired archive location.
  • Page 61 Click Print. Follow the instructions on the computer screen to send your fax. Send a Hardcopy Document Fax Using the Dell All-In-One Center Make sure the printer is on and that the printer is connected to the computer with a USB cable.
  • Page 62: Speed Dial

    If you selected the Enable Receive check box when configuring Fax Console, you are now ready to receive a fax. NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the computer modem to answer all phone calls, in which case you may not receive voice mail. View Sent and Received Faxes Using Fax Console or Fax Service Management NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.
  • Page 63 Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears. Press > to move to the next character space. Dell Printers Dell Photo AIO Printer Using the Printer...
  • Page 64: Manually Dialing A Fax While Listening To A Telephone Line (on Hook Dial)

    Press Select to save the list. Use a Speed or Group Dial List Press Speed Dial, and then press > to scroll through the speed dial list to find the desired fax number. Press the keypad buttons to enter a two-digit speed dial number. Press Black to send your fax as black and white, or press Color to send your fax as a color fax.
  • Page 65: Adding Fax Numbers From Which To Block Faxes

    If you are faxing a color document to a fax machine that can only print black and white, or if you are faxing high-resolution document to a fax machine that prints at a lower resolution, the Dell Photo AIO 962 can automatically adjust the fax you send.
  • Page 66 Press Menu until ADVANCED FAX appears on the display, and then press Select. Press Menu until AUTO FAX CONVERT appears on the display. Press > until On appears on the display, and then press Select. Using the Printer...
  • Page 67: Understanding The Software

    Dell Picture Studio v2.0 (for managing, editing, displaying, printing, and converting photos and other types of images) Using the Dell Printer Solution Center Three tabs on the Dell Printer Solution Center provide you with a variety of printing options. Advanced tab •...
  • Page 68: Using The Dell All-in-one Center

    Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center: Click Start Programs or All Programs All-In-One Center. The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Creative Tasks, and Preview. In this section: Scan or Fax Copy...
  • Page 69: Using Printing Preferences

    Preview • Select a portion of the preview image to scan. • View an image of what will be printed or copied. For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center. Using Printing Preferences Printing Preferences allows you to change the various printer settings.
  • Page 70: Printing Preferences Tabs

    Paper Setup Print Layout Using Dell Picture Studio v2.0 In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize, create, or print photos. There are three components to the Dell Picture Studio: • Paint Shop Photo Album...
  • Page 71: Ink Cartridge Maintenance

    CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and Supplies"...
  • Page 72 Press down on the ink cartridge lever to raise each ink cartridge lid. Remove the old ink cartridges. Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase) or dispose of them. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
  • Page 73 NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing). For photo printing, use a photo cartridge (sold separately) and a color cartridge. Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier photo or black...
  • Page 74: Aligning Ink Cartridges

    Snap each lid closed. Close the printer unit An alignment page prints. Aligning Ink Cartridges Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press the Select button.
  • Page 75: Cleaning The Ink Cartridge Nozzles

    To align the ink cartridges: Load paper in the paper support. For more information, see "Loading Paper" on page 34. Click Start Programs or All Programs Dell Printer Solution Center. Click the Maintenance tab Click Align to fix blurry edges. Click Print.
  • Page 76 Ink Cartridge Maintenance...
  • Page 77: Troubleshooting

    Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. When the printer software screen appears, click Install or Install Now. Follow the instructions on your screen to complete the installation. — — The Dell Photo I N S T A L L Troubleshooting...
  • Page 78: Removing And Reinstalling Software

    In Windows XP , click Start In Windows 2000, double-click My Computer from your desktop. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. Troubleshooting Dell Photo AIO Printer 962. If the Dell Photo AIO Printer 962 does not — Printers and Other Hardware Printers.
  • Page 79: Printer Problems

    Click Start Control Panels Double-click Dell Photo AIO Printer 962, and then click Printer. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option.
  • Page 80: General Problems

    Click Start Settings printer - might be shown as Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on. Print a job to each one of these print objects to see which print object is active.
  • Page 81: Paper Problems

    A K E S U R E T H E O R I G I N A L D O C U M E N T I S L O A D E D C O R R E C T L Y L E F T C O R N E R O F T H E S C A N N E R G L A S S O R T E X T I S L O A D E D C O R R E C T L Y F O R H E L P...
  • Page 82 H E C K F O R A P A P E R J A M Near the ADF Lift the ADF cover or ADF unit located to the left of the ADF input tray. Pull firmly on the paper to remove it. Close the ADF cover or unit.
  • Page 83 Near the paper exit tray Raise the printer unit. Pull firmly on the paper to remove it. Close the printer unit. Press the Select button. Resend your print job to print any missing pages. Near the rear access door Open the rear access door. Pull firmly on the paper to remove it.
  • Page 84: Error Messages And Lights

    O P R E V E N T J A M S A N D M I S F E E D S • You use a paper recommended for inkjet printers. • You do not force the paper into the printer. •...
  • Page 85 Error Message: What it indicates: The Color ink cartridge is missing. Right cartridge missing. Insert Color cartridge The wrong ink cartridge is installed in the left Left cartridge carrier. cartridge incorrect The wrong ink cartridge is installed in the right Right cartridge carrier.
  • Page 86: Improving Print Quality

    Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with a photo ink cartridge. • Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos. •...
  • Page 87 To access the Dell Printer Solution Center: Click Start Programs or All Programs 962 Dell Printer Solution Center. Click the Troubleshooting tab. Dell Printers Dell Photo AIO Printer Troubleshooting...
  • Page 88 Troubleshooting...
  • Page 89: Contacting Dell

    Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel.
  • Page 90: Automated Order-status Service

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 90 for the telephone number to call for your region.
  • Page 91 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Anguilla General Support Antigua and Barbuda General Support...
  • Page 92 Tech Support Fax Customer Care Fax Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
  • Page 93 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 94 City Code Chile (Santiago) Sales, Customer Support, and Technical Support Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support...
  • Page 95 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Customer Care TechFax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com...
  • Page 96 Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...
  • Page 97 Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...
  • Page 98 International Access Code Country Code City Code India Technical Support Sales Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
  • Page 99 Country (City) International Access Code Country Code City Code Japan (Kawasaki) Website: support.jp.dell.com International Access Code: 001 Technical Support Country Code: 81 Technical Support outside of Japan City Code: 44 Customer Care Korea (Seoul) Technical Support International Access Code: 001...
  • Page 100 Country Code: 52 Sales Customer Service Main Montserrat General Support Netherlands Antilles General Support Contacting Dell Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1 800 888 298 04 633 4949...
  • Page 101 Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua...
  • Page 102 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
  • Page 103 Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Technical Support Country Code: 27 Customer Care City Code: 11...
  • Page 104 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 105 Country Code City Code Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
  • Page 106 Contacting Dell...
  • Page 107: U.s. Terms And Conditions Of Sale

    Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged.
  • Page 108 If you are returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.
  • Page 109 You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States.
  • Page 110: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties for the U.S., the limited warranties for Canada, the manufacturer guarantee for Latin America and the Caribbean, and the Intel ®...
  • Page 111 The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
  • Page 112 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
  • Page 113: Total Satisfaction Return Policy (u.s. Only)

    Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows: New Hardware Products and Accessories —...
  • Page 114: Dell Inc. Ink And Toner Cartridges Limited Warranties

    Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges they will be free from defects in material and workmanship for two years beginning on the date of invoice. If this product proves defective in either material or workmanship, it will be replaced without charge during the limited warranty period if returned to Dell.
  • Page 115 Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software.
  • Page 116: Regulatory Notices

    You acknowledge that you have read this agreement, that you understand it, that you agree to be bound by its terms, and that this is the complete and exclusive statement of the agreement between you and Dell regarding the Software.
  • Page 117 FCC Notices (U.S. Only) Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 118 Appendix...
  • Page 119: Index

    Dell All-In-One Center accessing, 68 Copy section, 68 Creative Tasks section, 69 Preview section, 69 Scan section, 68 using, 68 Dell Picture Studio v2.0 using, 70 Dell Printer Solution Center accessing, 67 using, 67 edit document text (OCR), 49 e-mail...
  • Page 120 group dial, 63 on hook dial, 64 receiving automatically, 56 receiving manually, 56 receiving with an answering machine connected to the printer, 57 speed dial, 62 faxing, 65 general troubleshooting, 80 glossy paper loading, 35 greeting cards loading, 35 group dial list, 63 index cards loading, 35 ink cartridges...
  • Page 121 78 removing software, 78 replacing ink cartridges, 71 right arrow button, 17 safety information, 9 setup troubleshooting, 77 software Dell All-In-One Center, 68 Dell Printer Solution Center, 67 Print Properties, 69 Printer Setup Utility, 58 removing, 78 specialty media...
  • Page 122 Index...

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