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Dell 944 Owner's Manual

Photo all-in-one printer.
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Dell™ Photo All-In-One Printer 944
Owner's Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Using the Printer
• Understanding the Printer Software
• Maintenance and Troubleshooting
w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

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Table of Contents

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  • Page 1 Dell™ Photo All-In-One Printer 944 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Using the Printer • Understanding the Printer Software • Maintenance and Troubleshooting w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
  • Page 2: Ordering Supplies

    Ordering Supplies Dell™ ink and toner cartridges are available only through Dell. You can order ink and toner cartridges online at www.dell.com/supplies or by phone. 877-INK-2-YOU Australia 1300 303 290 Austria 08 20 - 24 05 30 35 Belgium 02.713 1590...
  • Page 3 Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
  • Page 5: Table Of Contents

    Contents 1 About Your Printer Understanding the Printer Parts Setting Up Your Printer Setting the Language on Your Printer Resetting the Language on Your Printer Using the Operator Panel Operator Panel Menus Loading Paper Understanding the Automatic Paper Type Sensor...
  • Page 6 3 Copying Copying Documents Using the Operator Panel Copying Documents Using Your Computer Copying Photos Using the Operator Panel Copying Photos Using Your Computer Changing Copy Settings 4 Scanning Scanning Documents Scanning Photos Scanning Multiple Pages or Images Scanning a Photo or Document Across a Network Editing Scanned Text Using Optical Character Recognition (OCR) .
  • Page 7 ......Changing the Fax Configuration 6 Understanding the Software Using the Dell All-In-One Center Using Printing Preferences Using Dell Picture Studio...
  • Page 8 U.S. Terms and Conditions of Sale Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) ......
  • Page 9 • This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with the use of non-Dell-authorized components. •...
  • Page 10 CAUTION: SAFETY INSTRUCTIONS...
  • Page 11: About Your Printer

    About Your Printer You can use the Dell Photo AIO Printer 944 to do a variety of things. A few important things to note: • If your printer is connected to a computer, you can use either the printer operator panel or the printer software to create your projects.
  • Page 12: Understanding The Printer Parts

    Part: Paper support Paper guide Top cover About Your Printer Description: Part that supports loaded paper. Guide that helps the paper feed into the printer properly. Top of printer that holds your document or photo flat while you scan it.
  • Page 13 NOTE: To close the printer for normal operation, lift the printer unit, push the scanner support inward toward the back of the printer, and then lower the printer unit until it rests on the main body of the printer. Slot into which you plug the USB cable (sold separately).
  • Page 14: Setting Up Your Printer

    Setting Up Your Printer NOTE: The Dell Photo AIO Printer 944 supports Microsoft® Windows® 2000, Windows XP , and Windows XP Professional x64. Follow the instructions on your Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 77.
  • Page 15: Using The Operator Panel

    Using the Operator Panel The operator panel buttons allow you to scan, copy, and customize documents. The printer is on when the Power button is illuminated. Number Use the: LCD display Menu button Back button Display scanning, copying, faxing, and printing options as well as status and error messages.
  • Page 16: Operator Panel Menus

    Turn your printer on or off. • Cancel a scan, print, or copy job in progress. • Cancel a copy job (using only the printer), and eject a page. • Exit a menu, and return to the default settings.
  • Page 17 • 2L • Hagaki • 10 x 15 cm • 13 x 18 cm • Draft • Normal • Photo • Automatic* Press the Select button , and then use to adjust the brightness setting. the Arrow buttons About Your Printer...
  • Page 18 Copy menu item Blank Paper Size Paper Type Repeat Image About Your Printer Settings • 3 x 5 in. • 3½ x 5 in. • 4 x 6 in. • 10 x 15 cm • 5 x 7 in. • 13 x 18 cm •...
  • Page 19 Copy menu item Size of Original Preview * Factory default setting Photo Mode When a memory card or USB memory key is inserted into the printer, the following options are available. Photo menu item View Photos or Print Save to Computer...
  • Page 20 Press the Menu button Photo menu item Color Photo Size Quality Brightness About Your Printer to access these other Photo menu items. Settings • Color* • Black and White • 2¼ x 3¼ in. • 3½ x 5 in. • 4 x 6 in.
  • Page 21 Press the Select button , and then use to adjust the image for cropping. Press the Select button Press the Select button • On • Off* • On • Off* • On • Off* the Arrow buttons About Your Printer...
  • Page 22 Scan Mode The Scan submenu is only available if the printer is connected to a computer or a network adapter. If you choose Scan as the mode, you are prompted to choose the destination computer for the scanned document. You can scroll through the available computers by pressing the Arrow buttons .
  • Page 23: Loading Paper

    NOTE: Do not pull on both paper guides simultaneously. When one paper guide is moved, the other adjusts accordingly. Settings • Never • After 2 minutes* Settings Press the Select button Press the Select button Press the Select button Press the Select button Press the Select button About Your Printer...
  • Page 24 NOTE: Do not force paper into the printer. The paper should be flat against the paper support surface, and the edges should be flush against both paper guides. Photo paper should be loaded short-edge first with the glossy/photo side facing up.
  • Page 25: Understanding The Automatic Paper Type Sensor

    Your printer has an automatic paper type sensor that detects the following paper types: • Plain • Transparency • Glossy/photo If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings. Paper type Black and Color Cartridges Installed Plain Normal...
  • Page 26 To turn off the automatic paper type sensor for all print jobs: In Windows XP, click Start Faxes. In Windows 2000, click Start Right-click the Dell Photo AIO Printer 944 icon. Click Printing Preferences. Click the Print Setup tab. Select the paper type from the Media Type drop-down menu.
  • Page 27: Printing

    Printing Printing a Document Turn on your computer and printer, and make sure they are connected. Load paper with the print side facing up. For more information, see "Loading Paper" on page 23. With your document open, click File To customize your print settings: Click Preferences, Properties, Options, or Setup (depending on the program or operating system).
  • Page 28: Printing Photos

    (depending on the program or operating system). The Printing Preferences dialog box opens. NOTE: If you are using Dell Picture Studio, select View All Printer Settings to view Print Properties. On the Print Setup tab, select Photo, and then select the dpi settings for the photo from the drop-down menu.
  • Page 29: Printing Borderless Photos

    Printing Borderless Photos For best results, load photo/glossy paper, and make sure the print side is facing up. For more information, see "Loading Paper" on page 23. It is recommended that you use a color cartridge and a photo cartridge for printing photos. For more information, see "Replacing Ink Cartridges"...
  • Page 30: Printing Envelopes

    Click OK or Print (depending on the program or operating system). Printing Envelopes Turn on your computer and printer, and make sure they are connected. Load up to 10 envelopes with the stamp in the upper left corner. NOTE: You can load a single envelope into the paper support without removing plain paper.
  • Page 31: Printing Photos From A Pictbridge-enabled Camera

    Insert one end of the USB cable into the camera. Insert the other end of the USB cable into the PictBridge port on the front of the printer. NOTE: When your printer is not connected to a computer, and a PictBridge camera is connected to your printer, some of the functions of your printer’s operator panel buttons are unavailable.
  • Page 32: Printing Photos From A Memory Card Or Usb Key

    Printing Photos From a Memory Card or USB Key Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 944 supports the following digital media: • CompactFlash Type I • CompactFlash Type II (MicroDrive) •...
  • Page 33 USB memory keys. The USB memory keys that have been certified for operation with this AIO are as shown below: • DELL - 256 MB High Speed USB 2.0 Memory Key, Part Number 311-4341 • DELL - 128 MB High Speed USB 2.0 Memory Key, Part Number 311-4340 •...
  • Page 34: Viewing Or Printing Photos

    From the Photo Mode menu on the display, scroll to Slide Show, and then press the Select button on the operator panel. The printer displays each photo on the memory card or USB memory key. Printing All Photos on Memory Card or USB Memory Key...
  • Page 35: Adjusting Photos On A Memory Card Or Usb Memory Key

    You can make adjustments to images on a memory card or USB memory key such as cropping, red eye reduction, and rotating before printing them. Cropping Photos Insert a memory card or USB memory key into the printer. Press the up or down Arrow buttons press the Select button...
  • Page 36 Start button Press the Start button Using Red Eye Reduction Insert a memory card or USB memory key into the printer. Press the Menu button Press the up or down Arrow buttons Press the left or right Arrow buttons...
  • Page 37 Automatic Image Enhancement will be used for all images you select to print from the memory card or USB key until you turn it off. To turn Automatic Image Enhancement off: Insert a memory card or USB memory key into the printer. Press the Menu button Press the up or down Arrow buttons...
  • Page 38 Printing...
  • Page 39: Copying Documents Using The Operator Panel

    Copying Copying Documents Using the Operator Panel Turn on your printer. Load the paper. For more information, see "Loading Paper" on page 23. Open the top cover. Copying...
  • Page 40: Copying Documents Using Your Computer

    Place the document you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the document aligns with the arrow on the printer. Close the top cover. Press the Menu button Panel Menus"...
  • Page 41 Open the top cover. Place the document you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the document aligns with the arrow on the printer. Close the top cover.
  • Page 42: Copying Photos Using The Operator Panel

    – Reduce or enlarge your document. When you are finished customizing your settings, click Copy Now. Copying Photos Using the Operator Panel Turn on your printer. Load photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 23.
  • Page 43: Copying Photos Using Your Computer

    Place the photo you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the photo aligns with the arrow on the printer. Close the top cover. From the Copy Quality submenu, select Photo. For more information, see "Operator Panel Menus"...
  • Page 44 Open the top cover. Place the photo you want to copy face down on the scanner glass. Make sure the upper left corner of the front of the photo aligns with the arrow on the printer. Close the top cover.
  • Page 45: Changing Copy Settings

    Changing Copy Settings Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. Select a copy quantity and color. Click See More Copy Settings to: – Choose a copy quality. – Select the blank paper size.
  • Page 46 Copying...
  • Page 47: Scanning

    Dell Photo AIO Printer 944 The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button. The Dell All-In-One Center opens on your computer.
  • Page 48: Scanning Photos

    Dell Photo AIO Printer 944 The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button. The Dell All-In-One Center opens on your computer.
  • Page 49: Scanning Multiple Pages Or Images

    When your document has finished processing, the selected program opens. Scanning Multiple Pages or Images Turn on your computer and printer, and make sure they are connected. Open the top cover. Place the first sheet of the document you want to scan face down on the scanner glass.
  • Page 50: Scanning A Photo Or Document Across A Network

    Dell Photo AIO Printer 944 The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button. The Dell All-In-One Center opens on your computer.
  • Page 51 Press the Arrow buttons one you want to send your photo or document to, and then press the Select button NOTE: If your printer is connected locally, the Scan submenu does not appear, and the host computer is automatically selected.
  • Page 52: Editing Scanned Text Using Optical Character Recognition (ocr)

    Printers Dell Photo AIO Printer 944 The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button computer. In the Send scanned image to: drop-down menu, select a word-processing or text-editing program.
  • Page 53: Saving An Image On Your Computer

    Open the top cover. Place the document or photo face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow on the printer. Close the top cover. Dell Printers...
  • Page 54: Enlarging Or Reducing Images Or Documents

    NOTE: If you have questions about attaching documents to e-mail, consult the Help for your e-mail program. Enlarging or Reducing Images or Documents You can enlarge or reduce your document between 25–400 percent using the Dell All-In-One Center. Load the paper. For more information, see "Loading Paper" on page 23.
  • Page 55 Place the document or photo face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow on the printer. Close the top cover. Click Start Programs or All Programs Dell All-In-One Center.
  • Page 56 Scanning...
  • Page 57: Faxing

    Faxing To send a fax using this printer, you need to have the printer attached to a computer that is equipped with a modem and has Microsoft Fax installed. Before you do anything else, check to see that the Microsoft Fax software is on your computer by clicking Start...
  • Page 58: Configuring Microsoft Fax Console (windows Xp) Or Fax Service Management (windows 2000)

    On the Routing Options screen, click to select the Print it on check box if you want each received fax to be automatically printed. When you select this check box, select the Dell Photo AIO Printer 944 to print the received fax.
  • Page 59: Faxing A Paper Document Using The Operator Panel

    Faxing a Paper Document Using the Operator Panel Turn on your printer and computer, and make sure they are connected. Make sure your computer modem is connected to an active analog phone line. If you have DSL broadband service on the same phone line that you are using to fax, you must also have a DSL filter installed.
  • Page 60: Faxing A Paper Document Using Your Computer

    Faxing a Paper Document Using Your Computer Turn on your printer and computer, and make sure they are connected. Make sure your computer modem is connected to an active analog phone line. If you have DSL broadband service on the same phone line that you are using to fax, you must also have a DSL filter installed.
  • Page 61: Faxing Electronic Documents

    Faxing Electronic Documents With the file open, click File In the printer list, select Fax. Click Print, and then follow the instructions on the screen. Receiving a Fax Using Fax Console or Fax Service Management Make sure that an active telephone line is connected to the wall jack connector on the computer modem.
  • Page 62: Viewing The Status Of A Fax Using Fax Console Or Fax Service Management

    Viewing the Status of a Fax Using Fax Console or Fax Service Management Click Start Programs or All Programs Click Fax Console or Fax Service Management. The following folders appear: • Incoming — faxes currently being received • Inbox — faxes that have been received •...
  • Page 63: Understanding The Software

    Dell Picture Studio™ — Allows you to manage, edit, display, print, and convert photos and other types of images. • Dell Ink Management System™ — Warns you when your printer is running low on ink. • Memory Card Manager — Allows you to display, manage, edit, print, and save photos to your computer.
  • Page 64 Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center: Click Start Programs or All Programs All-In-One Center. The Dell All-In-One Center includes four main sections: Preview Now, Scan and Fax, Copy, and Productivity Tools. In this section: Preview Now Scan and Fax...
  • Page 65: Using Printing Preferences

    • Edit text found in a scanned document (Optical Character • Modify an image with a photo editor. For more information click Help in the Dell All-In-One Center. Using Printing Preferences Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create.
  • Page 66 Printers and Faxes. In Windows 2000, click Start Right-click the printer icon, and then select Printing Preferences. NOTE: Changes made to the printer settings from the Printers folder become the default settings for most programs. Printing Preferences Tabs Print Setup...
  • Page 67: Using Dell Picture Studio

    Print a Test Page Network Support Using Dell Picture Studio In Dell Picture Studio, you can explore digital photography and learn how to organize, create, or print photos. There are three components to the Dell Picture Studio: • Paint Shop Photo Album 5...
  • Page 68: Using Memory Card Manager

    The number of pages remaining changes as a result of the type of print jobs the printer completes. When your ink cartridge levels are low, a Low Ink Warning appears on your screen when you try to print.
  • Page 69 When one or both of your ink cartridges are empty, the Reserve Tank window appears on your screen when you try to print. If you continue printing, the print job may not print as you expect. If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge (Process Black) by selecting Complete-A-Print before clicking the Continue Printing button.
  • Page 70: Removing And Reinstalling The Software

    Removing and Reinstalling the Software If your printer does not function properly, or communication error messages appear when using your printer, you can remove and reinstall the printer software. Click Start Programs or All Programs Uninstall Dell Photo AIO Printer 944.
  • Page 71: Ink Cartridge Maintenance

    "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are only available through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.
  • Page 72 Press down on the ink cartridge lever to raise each ink cartridge lid. Remove the old ink cartridges. Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them properly. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
  • Page 73 NOTE: The illustration below shows a black cartridge and a color cartridge (used for normal printing). For photo printing, use a photo cartridge and a color cartridge. Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier.
  • Page 74: Aligning Ink Cartridges

    Snap each lid closed. Lift the printer unit, and hold the scanner support up while lowering the printer unit until it is completely closed. Aligning Ink Cartridges Your printer automatically prompts you to align the ink cartridges when they are installed or replaced.
  • Page 75 Load plain paper. For more information, see "Loading Paper" on page 23. In Windows XP, click Start Faxes. In Windows 2000, click Start Right-click the Dell Photo AIO Printer 944 icon. Click Printing Preferences. The Printing Preferences dialog box opens. Click the Maintenance tab.
  • Page 76: Cleaning The Ink Cartridge Nozzles

    Load plain paper. For more information, see "Loading Paper" on page 23. In Windows XP, click Start Faxes. In Windows 2000, click Start Right-click the Dell Photo AIO Printer 944 icon. Click Printing Preferences. The Printing Preferences dialog box opens. Click the Maintenance tab.
  • Page 77: Troubleshooting

    E R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R The Dell Photo AIO Printer 944 supports Windows 2000 and Windows XP .
  • Page 78 Click Start Programs or All Programs Photo AIO Printer 944 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling the Software" on page 70.
  • Page 79: Printer Problems

    Control Panel In Windows 2000, click Start Double-click Dell Photo AIO Printer 944, and then click Printer. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to clear the option.
  • Page 80: General Problems

    General Problems Fax Problems A K E S U R E Y O U T U R N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O M P U T E R A N D T H E U S B C A B L E I S P R O P E R L Y C O N N E C T E D N S U R E T H E C O M P U T E R I S C O N N E C T E D T O A N A C T I V E A N A L O G P H O N E L I N E •...
  • Page 81 If the paper jam is not visible: Turn off your printer. Lift the printer unit and position the scanner support between the tabs to keep it open. Gently pull the paper from the printer. Close the printer unit, turn on the printer, and print the document again.
  • Page 82: Error Messages And Lights

    "Replacing Ink Cartridges" on page 71. Insert a color cartridge in the right cartridge carrier. For more information, see "Replacing Ink Cartridges" on page 71. Contact Customer Support. For more information, go to support.dell.com or refer to the printer Owner’s Manual.
  • Page 83 Error Message: What it indicates: No Computer The Start button was pressed when the printer was in Scan or Fax mode, Ensure your computer but the printer is not connected to a is connected and computer. turned on. Paper Jam A paper jam exists in the printer.
  • Page 84: Improving Print Quality

    Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with a photo ink cartridge. • Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos. •...
  • Page 85: Contacting Dell

    Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel.
  • Page 86: Automated Order-status Service

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 86 for the telephone number to call for your region.
  • Page 87 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops)
  • Page 88 Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support...
  • Page 89 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 90 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 91 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support Customer Care Tech Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/...
  • Page 92 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 93 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 94 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
  • Page 95 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 96 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 97 Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and workstations)
  • Page 98 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support Peru General Support Poland (Warsaw) Website: support.euro.dell.com...
  • Page 99 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 100 Country (City) International Access Code Country Code City Code Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care Sales Switchboard Corporate Technical Support Customer Care...
  • Page 101 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales...
  • Page 102 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general)
  • Page 103 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
  • Page 104 Contacting Dell...
  • Page 105: Appendix

    Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged.
  • Page 106 If you are returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.
  • Page 107 You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States.
  • Page 108: Limited Warranties And Return Policy

    Limited Warranty for Dell-Branded Hardware Products (U.S. Only) Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice.
  • Page 109 The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
  • Page 110 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
  • Page 111: Total Satisfaction Return Policy (u.s. Only)

    Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows: New Hardware Products and Accessories —...
  • Page 112: Dell™ Printer Consumables Limited Warranties

    If this product proves defective in either material or workmanship, it will be replaced without charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option.
  • Page 113: Dell™ Software License Agreement

    Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software.
  • Page 114: Regulatory Notices

    Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software.
  • Page 115 Using shielded cables ensures that you maintain the appropriate Electromagnetic Compatibility classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at www.dell.com/supplies.
  • Page 116 Appendix...
  • Page 117: Index

    71 cleaning ink cartridge nozzles, 76 copies, 39 copying operator panel, 39 software, 40 Dell contacting, 85 Dell All-In-One Center accessing, 64 Copy section, 64 Preview section, 64 Productivity Tools, 65 Scan section, 64 using, 63 e-mail document, 53...
  • Page 118 Dell All-In-One Center, 63 Printing Preferences, 65 reinstalling, 70 uninstalling, 70 support contacting Dell, 85 warranty, 108, 114 Index...

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