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Dell™ Photo All-In-One Printer 964
Owner's Manual
Look Inside For:
• Ordering Supplies
• About Your Printer
• Using the Printer
• Understanding the Printer Software
• Maintenance and Troubleshooting
w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

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Table of Contents

   Related Manuals for Dell 964

   Summary of Contents for Dell 964

  • Page 1 Dell™ Photo All-In-One Printer 964 Owner’s Manual Look Inside For: • Ordering Supplies • About Your Printer • Using the Printer • Understanding the Printer Software • Maintenance and Troubleshooting w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
  • Page 2: Ordering Supplies

    Ordering Supplies Your Dell Photo AIO Printer 964 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone.
  • Page 3 Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
  • Page 5: Table Of Contents

    Contents 1 About Your Printer Understanding the Printer Parts Setting Up Your Printer Initial Setup Menu Understanding the Operator Panel Using the Operator Panel Operator Panel Menus Understanding the Automatic Paper Type Sensor Loading Paper Load Plain Paper Into the Paper Support Load an Original Document Into the ADF Placing Your Original Document on the Scanner Glass Print Media Guidelines...
  • Page 6 Viewing or Printing Photos Saving Photos to Your Computer Viewing a Slide Show Printing All Photos on Media Card or USB Key Printing Collated Copies of Your Document Printing Last Page First Printing More Than One Page on a Sheet of Paper Printing an Image as a Multi-page Poster Printing a Banner 3 Copying...
  • Page 7 Editing Scanned Images Saving an Image on Your Computer E-mailing a Scanned Image or Document Enlarging or Reducing Images or Documents 5 Faxing Setting Up the Printer With Equipment Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer modem What if I Have a Digital Subscriber Line (DSL)?
  • Page 8 Turning Fax Blocking On Blocking Faxes Without Caller ID Changing the Pickup Code Using Auto Fax Convert 6 Understanding the Software Using the Dell All-In-One Center Using Printing Preferences Using Dell Picture Studio Using the Memory Card Manager Dell Ink Management System...
  • Page 9 ......10 Appendix U.S. Terms and Conditions of Sale Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) Total Satisfaction Return Policy (U.S. Only) Dell™ Printer Consumables Limited Warranties Export Regulations .
  • Page 10 Contents...
  • Page 11 • This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with the use of non-Dell-authorized components. •...
  • Page 12 CAUTION: SAFETY INSTRUCTIONS...
  • Page 13: About Your Printer

    About Your Printer You can use the Dell Photo AIO Printer 964 to do a variety of things. A few important things to note: • If your printer is connected to a computer, you can use either the printer operator panel or the printer software to produce quality documents quickly.
  • Page 14: Understanding The Printer Parts

    Understanding the Printer Parts Number: Part: Automatic Document Feeder (ADF) Printer unit Operator panel Paper input tray Paper exit tray PictBridge connector About Your Printer Description: Scan, copy, or fax multiple page documents and/or legal sized documents. Unit you lift to gain access to the ink cartridges. Panel on the printer you use to control copying, scanning, faxing, and printing.
  • Page 15 Load original documents in the printer. Recommended for scanning, copying, or faxing multiple-page documents. To order ink cartridges or paper, visit www.dell.com/supplies. • Identify your printer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
  • Page 16 FAX connector left side connector) PHONE jack connector — right side connector) USB connector Rear access door About Your Printer Connects your printer to an active telephone line to send — and receive faxes. NOTE: Do not connect additional devices to the FAX connector ( —...
  • Page 17: Setting Up Your Printer

    "Troubleshooting" on page 89. NOTE: The Dell Photo AIO Printer 964 is an analog device that only works when directly connected to a wall jack. Other devices such as a telephone or answering machine can be attached to the PHONE jack connector ( setup steps.
  • Page 18: Understanding The Operator Panel

    , and Arrow buttons; and initiate a scan, copy, or fax using the Start button The display features: • Printer status • Messages • Menus • Photos stored on memory cards Photo 964 Number Part: LCD (Liquid Crystal Display) Back Left arrow Up arrow About Your Printer Purpose: To show options available to you.
  • Page 19 Number Part: Menu Right arrow A keypad number or symbol Pause Start Cancel Down arrow Select Power Purpose: Scroll through the available menus. • Increase a number on the display. • Scroll through a list on the display. • In fax mode: –...
  • Page 20: Operator Panel Menus

    Operator Panel Menus From the main menu menu, you can navigate to the Copy, Photo, Fax, Scan, Setup, or Maintenance modes available on your printer. You can also view photos, send a fax, or perform quick copy or quick scan directly from the main menu.
  • Page 21 To turn off the automatic paper type sensor for all print jobs: In Windows XP, click Start Faxes. In Windows 2000, click Start Right-click the Dell Photo AIO Printer 964 icon. Click Printing Preferences. Click the Print Setup tab. Select the paper type from the Media Type drop-down menu.
  • Page 22: Loading Paper

    Loading Paper Load Plain Paper Into the Paper Support Lift the paper exit tray, and extend the paper support. Insert paper into the paper input tray. About Your Printer...
  • Page 23 Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper. NOTE: Do not force the paper into the printer. Lower the paper exit tray. About Your Printer...
  • Page 24: Load An Original Document Into The Adf

    Extend the paper exit tray stop to catch paper as it exits the printer. NOTE: The paper exit tray can hold up to 50 sheets of paper. For information on print media guidelines, see "Print Media Guidelines for the Paper Support" on page 26.
  • Page 25: Placing Your Original Document On The Scanner Glass

    Placing Your Original Document on the Scanner Glass Open the top cover. Place the original document face down on the scanner glass in the upper left corner. To get a copy with portrait (vertical) orientation: To get a copy with landscape (horizontal) orientation: Close the top cover.
  • Page 26: Print Media Guidelines

    Print Media Guidelines Print Media Guidelines for the Paper Support Load up to: Make sure: 100 sheets of • The paper is centered in the paper support. plain paper • The paper guides rest against the right and left edges of the paper. •...
  • Page 27 Load up to: Make sure: 75 sheets of • The glossy or coated side of the paper faces down. photo, coated, • The paper is centered in the paper support. or glossy paper • You select Normal or Photo print quality. •...
  • Page 28: Paper Guidelines For The Adf

    Paper Guidelines for the ADF Load up to: Make sure: 50 sheets of • The document is loaded text side up. letter size paper • The paper guide is against the edge of the paper. 50 sheets of A4 • The document is loaded text side up. size paper •...
  • Page 29: Printing

    Printing Printing a Document Turn on your computer and printer, and make sure they are connected. Load paper with the print side facing down. For more information, see "Loading Paper" on page 22. With your document open, click File Customize your print settings: Click Preferences, Properties, Options, or Setup (depending on the program or operating system).
  • Page 30: Printing Borderless Photos

    On the Print Setup tab, select Photo, the dpi settings, the paper type, and paper size. NOTE: Photo/glossy or coated paper is recommended for printing photos. When you are finished customizing your print options, click OK. Click OK or Print (depending on the program or operating system). To prevent your photos from sticking together or smudging, remove each photo after it exits the printer.
  • Page 31: Printing Photos From A Pictbridge-enabled Camera

    Printing Photos From a PictBridge-Enabled Camera Your printer supports PictBridge-enabled cameras. Insert one end of the USB cable into the camera. Insert the other end of the USB cable into the PictBridge port on the front of the printer. Refer to the instructions included with your camera for selection of the appropriate camera USB settings and PictBridge connection and usage information.
  • Page 32: Printing Photos From A Memory Card

    Printing Photos From a Memory Card Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 964 supports the following digital media: • CompactFlash Type I and II • Memory Stick • Memory Stick PRO •...
  • Page 33: Viewing Or Printing Photos

    USB Flash Drive devices. The USB Flash Drive devices that have been certified for operation with this AIO are as shown: • DELL - 256 MB High Speed USB 2.0 Memory Key, Part Number 311-4341 • DELL - 128 MB High Speed USB 2.0 Memory Key, Part Number 311-4340 •...
  • Page 34: Viewing A Slide Show

    Viewing a Slide Show You can view all the photos stored on a memory card or USB key through a slide show. Insert a memory card or USB key. The printer automatically switches to Photo Mode. Press Select From the Photo Mode menu, use the up or down Arrow buttons Slide Show, and then press Select The Slideshow menu opens.
  • Page 35: Printing Collated Copies Of Your Document

    Printing Collated Copies of Your Document When your printer is attached to your computer, you can print black and white or color collated copies. To print collated copies: Make sure you have paper loaded in the paper support. With your document open, click File Click Properties, Options, Setup, or Preferences (depending on the program or operating system).
  • Page 36: Printing More Than One Page On A Sheet Of Paper

    Printing More Than One Page on a Sheet of Paper Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into the Paper Support" on page 22. With your document open, click File Click Properties, Options, Setup, or Preferences (depending on the program or operating system).
  • Page 37: Printing A Banner

    Printing a Banner Place a stack of banner paper (20 sheets or less) in front of the printer, and feed in the first sheet. With your document open, click File Click Properties, Options, Setup, or Preferences (depending on the program or operating system).
  • Page 38 Printing...
  • Page 39: Copying

    Copying To make copies, you can use the printer operator panel or your computer. Copying Documents Using the Operator Panel Turn on your printer. Load paper in the paper support. For more information, see "Loading Paper" on page 22. Load your original document. For help, see "Load an Original Document Into the ADF" on page 24 or "Placing Your Original Document on the Scanner Glass"...
  • Page 40: Copying Photos Using The Operator Panel

    Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. Select a copy quantity (1–99) and color setting. Click See More Copy Settings to: – Choose a copy quality. – Select the blank paper size. – Select the original document size.
  • Page 41: Collating Copies Using The Operator Panel

    Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. Click Preview Now. Adjust the dotted lines to fit around the portion of the image you want to print. From the Copy section, select a copy quantity and photo color.
  • Page 42: Changing Copy Settings

    Changing Copy Settings Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. Select a copy quantity and color setting. Click See More Copy Settings to: – Choose a copy quality. – Select the blank paper size.
  • Page 43: Scanning

    Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. Click Preview Now to see your scanned image. NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do not have the system resources available to perform the scan at the resolution or size you have selected.
  • Page 44: Scanning Photos

    Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button computer.
  • Page 45: Scanning To Your Computer Over A Network

    NOTE: This can be found in the upper right corner of the All-In-One Main Page. For help, see "Using the Dell All-In-One Center" on page 73. The PIN is not required by default; it is only requested if the PIN has been set.
  • Page 46: Scanning Multiple Pages Or Images

    Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button computer.
  • Page 47: Editing Scanned Text Using Optical Character Recognition (ocr)

    Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button computer.
  • Page 48: Editing Scanned Images

    Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button computer.
  • Page 49: E-mailing A Scanned Image Or Document

    Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button computer.
  • Page 50: Enlarging Or Reducing Images Or Documents

    Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button computer.
  • Page 51: Faxing

    Faxing You do not need to connect your printer to a computer in order to fax. Use the printer operator panel for basic faxing. See "Faxing Using the Printer Operator Panel" on page 55. NOTE: For faxing instructions using the computer software, see "Sending a Fax From the Computer" on page 59.
  • Page 52: Connecting Directly To A Telephone Wall Jack

    Connecting directly to a telephone wall jack Connect a phone cord from the FAX connector ( telephone wall jack. Connect one end of the phone cord to the FAX connector ( the printer. Connect the other end of the phone cord to an active telephone wall jack. Connecting to a telephone Connect a telephone to your printer to use the fax line as a normal telephone line.
  • Page 53: Connecting To An Answering Machine

    Remove the protective plug from the PHONE jack connector ( on the back of the printer. Connect a phone cord from the telephone to the PHONE jack connector ( connector) on the printer. NOTE: If the phone communication is serial in your country (such as Germany, Sweden, Denmark, Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right connector ( ), and insert the supplied yellow terminator for your fax to work correctly.
  • Page 54: Connecting To A Computer Modem

    DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 964 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.
  • Page 55: Faxing Using The Printer Operator Panel

    NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not supported for faxing. Faxing Using the Printer Operator Panel Send a Fax Make sure your printer is on and an active telephone line is connected to the FAX connector ( —...
  • Page 56: Send A Broadcast Fax

    Send a Broadcast Fax A broadcast fax allows you to send the same fax to multiple fax numbers at once. You can enter up to 30 different numbers. Make sure your printer is on, and an active telephone line is connected to the FAX connector ( —...
  • Page 57: Receive A Fax Automatically

    Receive a Fax Automatically Make sure your printer is on, and an active telephone line is connected to the FAX connector ( — left side connector) on the printer. Make sure Auto Answer is turned on or is currently within the scheduled on period. On the main screen in Fax mode, use the up and down Arrow buttons to Auto Answer.
  • Page 58: Receive A Fax Manually

    When the printer rings, pick up the telephone, and listen for the fax calling tone. Press DELL# (3355#) on the printer operator panel. NOTE: DELL# is the default answer code. However, you can change this to any four-digit code. For more information about changing this code, see "Changing the Pickup Code" on page 71.
  • Page 59: Sending A Fax From The Computer

    DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 964 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.
  • Page 60: Faxing Through The Printer Modem

    If you need to save soft copies of the faxes you receive, you must scan the received document to a file (see "Send a Fax Using the Dell All-In-One Center" on page 60), or receive faxes using your computer modem (see "Faxing Through the Computer Modem" on page 62).
  • Page 61: Printer Setup Utility Tabs

    Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center. From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the Printer Setup Utility. Printer Setup Utility Tabs On this tab:...
  • Page 62: Faxing Through The Computer Modem

    Use Fax Console or Fax Service Management to print and receive files as faxes, or • Use the Dell All-In-One Center to first scan a document to a file, and then use Fax Console or Fax Service Management to print the file to fax.
  • Page 63 Click to select Print it on. If you want to print all received faxes, use the drop-down menu to the right of this field to select Dell Photo AIO Printer 964. To create an archive copy of each fax, click to select Store a copy in a folder, and then use the Browse button to select the desired archive location.
  • Page 64 Open the file you just scanned and saved. Click File Print. In the printer list, select Fax. Click Print. Follow the instructions on the computer screen to send your fax. Receive a Fax Using Fax Console or Fax Service Management Make sure that an active telephone line is connected to the LINE connector ( ) on the computer modem.
  • Page 65: Speed Dial

    Click the fax in the right pane for which you want to view the status, and then click Preferences or Properties. Click the General tab, and view the Status line. Click Close when you are finished. Speed Dial To make sending faxes easier, you can enter up to 99 speed dial numbers. Up to 89 individual fax numbers can be stored, or 10 groups that can hold up to 30 phone numbers each.
  • Page 66: Create A Speed Dial List From The Computer

    Use the down Arrow button Press Select Create a Speed Dial List From the Computer Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Printer Setup Utility. Click the Speed Dial tab. Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.
  • Page 67: Use A Speed Or Group Dial List

    Press Select The Fax Number field is cleared. Using the keypad, specify the next fax number for the group. Press Select Repeat until all the fax numbers (up to 30) are specified for the group. NOTE: The lowest possible group dial number is automatically assigned to this group. You cannot change the group dial number.
  • Page 68: Manually Dialing A Fax While Listening To A Telephone Line (on Hook Dial)

    Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) From the main menu, use the up and down Arrow buttons press Select Use the up and down Arrow buttons Press Select Enter the number to which you want to send a fax. Press Start when you are ready to send a fax.
  • Page 69: Blocking Faxes

    Blocking Faxes Fax Blocking helps you regulate who you receive faxes from. You can block faxes from up to 50 numbers. Create a Blocked Fax List From the main menu, use the up and down Arrow buttons press Select Use the up and down Arrow buttons The Fax Setup menu opens.
  • Page 70: Turning Fax Blocking On

    Turning Fax Blocking On From the main menu, use the up and down Arrow buttons press Select Use the up and down Arrow buttons The Fax Setup menu opens. Use the up and down Arrow buttons The Fax Blocking menu opens. Use the left and right Arrow buttons If the printer detects a fax from one of the numbers on the Blocked Fax List, the transmission is disconnected.
  • Page 71: Changing The Pickup Code

    Changing the Pickup Code From the main menu, use the up and down Arrow buttons press Select Use the up and down Arrow buttons The Fax Setup menu opens. Use the up and down Arrow buttons press Select The Ringing and Answering menu opens. Use the up and down Arrow buttons The Pickup Code window opens.
  • Page 72: Using Auto Fax Convert

    If you are faxing a high-resolution document to a fax machine that prints at a lower resolution, the Dell Photo AIO Printer 964 can automatically adjust the fax you send. NOTE: If you turn off Auto Fax Convert and you attempt to send a fax that is not compatible with the receiving fax machine, the fax is not sent and an “Unsupported Mode”...
  • Page 73: Understanding The Software

    Memory Card Manager — Allows you to display, manage, edit, print, and save photos to your computer. • Dell Ink Management System™ — Warns you when your printer is running low on ink. Using the Dell All-In-One Center Understanding the Software...
  • Page 74 Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center: Click Start Programs or All Programs All-In-One Center. The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Productivity Tools, and Preview. In this section: Scan or Fax Copy...
  • Page 75 Preview • Select a portion of the preview image to scan. • View an image of what will be printed or copied. For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center. Recognition). Understanding the Software...
  • Page 76: Using Printing Preferences

    Using Printing Preferences Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create. To access Printing Preferences: With your document open, click File The Print dialog box opens.
  • Page 77 Printing Preferences Tabs Options Print Setup Quality/Speed — Select Automatic, Draft, Normal, or Photo depending on your desired output quality. Draft is the fastest option but should not be selected if you have a photo cartridge installed. Media Type — Allows you to set the paper type manually, or have the printer sensor detect the paper type automatically.
  • Page 78: Using Dell Picture Studio

    Using Dell Picture Studio In Dell Picture Studio, you can explore digital photography and learn how to organize, create, or print photos. There are two components to the Dell Picture Studio: • Paint Shop Photo Album 5 Click Start Programs or All Programs Album 5 Paint Shop Photo Album 5.
  • Page 79: Dell Ink Management System

    When one or both of your ink cartridges are empty, the Reserve Tank window appears on your screen when you try to print. If you continue printing, the print job may not print as you expect. to scroll to Save Photos to Computer, Dell Photo AIO Printer 964 Programs or All Activate Memory Card...
  • Page 80 If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge (Process Black) by selecting Complete-A-Print before clicking the Continue Printing button. If you select Complete-A-Print, and click Continue Printing, Process Black is used for all black printing until the black cartridge is replaced, or the option is cleared from More Options, located on the Advanced tab of the Printing Preferences.
  • Page 81: Removing And Reinstalling Software

    Click Start Programs or All Programs Uninstall Dell Photo AIO Printer 964. Follow the instructions on the computer screen to remove the printer software. Restart your computer before installing the software again.
  • Page 82 Understanding the Software...
  • Page 83: Ink Cartridge Maintenance

    CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 11. Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2 Dell recommends Dell ink cartridges for your printer.
  • Page 84 Press down on the ink cartridge lever to raise each ink cartridge lid. Remove the old ink cartridges. Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase), or dispose of them. Ink Cartridge Maintenance...
  • Page 85 If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge. NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing). For photo printing, use a photo cartridge (sold separately) and a color cartridge. Insert the new ink cartridges.
  • Page 86 Snap each lid closed. Close the printer unit. An alignment page automatically prints. Ink Cartridge Maintenance...
  • Page 87: Aligning Ink Cartridges

    Load paper in the paper support. For more information, see "Loading Paper" on page 22. In Windows XP, click Start Faxes. In Windows 2000, click Start Right-click the Dell Photo AIO Printer 964 icon. Click Printing Preferences. The Printing Preferences dialog box opens. Click the Maintenance tab.
  • Page 88: Cleaning The Ink Cartridge Nozzles

    Load the paper. For more information, see "Loading Paper" on page 22. In Windows XP, click Start Faxes. In Windows 2000, click Start Right-click the Dell Photo AIO Printer 964 icon. Click Printing Preferences. The Printing Preferences dialog box opens. Click the Maintenance tab.
  • Page 89: Troubleshooting

    E T E R M I N E I F T H E P R I N T E R S O F T W A R E I S I N S T A L L E D Click Start Programs or All Programs Photo AIO Printer 964 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling Software" on page 81.
  • Page 90 E T Y O U R P R I N T E R A S T H E D E F A U L T P R I N T E R Windows XP Click Start Control Panel Right-click Dell Photo AIO Printer 964, and select Set as Default. Windows 2000 Click Start Settings Right-click Dell Photo AIO Printer 964, and select Set as Default.
  • Page 91: Printer Problems

    Click Start Control Panel Double-click Dell Photo AIO Printer 964, and then click Printer. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option.
  • Page 92: General Problems

    T P R I N T A N D P R I N T J O B S A R E S T U C K I N P R I N T Q U E U E Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer.
  • Page 93: Paper Problems

    A K E S U R E T H E O R I G I N A L D O C U M E N T I S L O A D E D C O R R E C T L Y L E F T C O R N E R O F T H E S C A N N E R G L A S S O R T E X T I S L O A D E D C O R R E C T L Y F O R H E L P...
  • Page 94 H E C K F O R A P A P E R J A M Near the ADF Lift the ADF cover located to the left of the ADF input tray. Pull firmly on the paper to remove it. Close the ADF cover.
  • Page 95 Near the paper exit tray Raise the printer unit. Pull firmly on the paper to remove it. Close the printer unit. Press Select Resend your print job to print any missing pages. Near the rear access door Open the rear access door. Pull firmly on the paper to remove it.
  • Page 96: Network Problems

    C A N N I N G R O G R A M S After installing your Dell 964 All-in-One Printer and Dell Wireless Printer Adapter 3300 on your computer with Microsoft® Windows® XP Service Pack 2 installed, the Downloading Application List fails to work properly because the Windows firewall is not configured correctly.
  • Page 97: Error Messages And Lights

    Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Error Message: What it indicates: Black Ink Low An ink cartridge is running low on ink. The Low Color Ink Low Ink warning occurs when your ink cartridges are about 25 percent full, 15 percent full, and 5 percent full.
  • Page 98 Error Message: Right cartridge incorrect Cartridge error Data error Scan error Paper feed error Device Not Supported. Please Disconnect Communications error message Troubleshooting What it indicates: The wrong ink cartridge is installed in the right cartridge carrier. There is a problem with the ink cartridges or the print heads.
  • Page 99: Improving Print Quality

    • Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos. NOTE: Dell Premium Photo Paper may not be available in all areas.
  • Page 100 Troubleshooting...
  • Page 101: Contacting Dell

    Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel.
  • Page 102: Automated Order-status Service

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 102 for the telephone number to call for your region.
  • Page 103 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops)
  • Page 104 Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support...
  • Page 105 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 106 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 107 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support Customer Care Tech Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/...
  • Page 108 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 109 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 110 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
  • Page 111 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 112 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 113 Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and workstations)
  • Page 114 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support Peru General Support Poland (Warsaw) Website: support.euro.dell.com...
  • Page 115 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 116 Country (City) International Access Code Country Code City Code Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care Sales Switchboard Corporate Technical Support Customer Care...
  • Page 117 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales...
  • Page 118 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general)
  • Page 119 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
  • Page 120 Contacting Dell...
  • Page 121: Appendix

    Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged.
  • Page 122 If you are returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.
  • Page 123 You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States.
  • Page 124: Limited Warranties And Return Policy

    Limited Warranty for Dell-Branded Hardware Products (U.S. Only) Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice.
  • Page 125 The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
  • Page 126 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
  • Page 127: Total Satisfaction Return Policy (u.s. Only)

    Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows: New Hardware Products and Accessories —...
  • Page 128: Dell™ Printer Consumables Limited Warranties

    You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
  • Page 129: Export Regulations

    Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software.
  • Page 130: Regulatory Notices

    (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell.
  • Page 131 Using shielded cables ensures that you maintain the appropriate Electromagnetic Compatibility classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at www.dell.com/supplies.
  • Page 132 Appendix...
  • Page 133: Index

    101 Dell All-In-One Center accessing, 74 Copy section, 74 Preview section, 75 Productivity Tools, 75 Scan section, 74 using, 73 Dell Picture Studio, 78 editing scanned document text (OCR), 47 e-mail document, 49 scanned image, 49 enlarging scanned documents, 50...
  • Page 134 receiving automatically, 57 receiving from the All-In-One Center, 60 receiving manually, 58 receiving with an answering machine connected to the printer, 58 sending a fax using Fax Console or Fax Service Management, 63 sending from the All-In-One Center, 60 sending from the computer, 59 sending from the operator panel, 55 sending through the computer...
  • Page 135 48 using the operator panel, 43 using the printer software, 43 scanned images, editing, 48 software Dell All-In-One Center, 73 Memory Card Manager, 78 Printer Setup Utility, 61 Printing Preferences, 76 removing, 81 speed dial list, 65...
  • Page 136 Index...

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